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Espressive Barista pros and cons

Vendor: Espressive

4.4 out of 5

9 reviews
87% willing to recommend

Pros & Cons summary

Espressive Barista offers developers an easily extendable platform with effective natural language processing and exceptional conversational AI that seamlessly recognizes English nuances. Instant support enhances user interaction, with smooth Microsoft Teams integration for collaboration. However, expansion of automation, IT service management features, and a more detailed dashboard with customizable reports are needed. Native WhatsApp integration for South Africa would also boost communication channels. Barista requires development in these areas to optimize its potential.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Developers find it easy to extend Espressive Barista by adding and managing content.

Espressive Barista has improved its ability to recognize a wide range of phrases over time.

Espressive Barista excels in natural language processing, effectively understanding various inputs no matter how they are phrased.

Espressive Barista supports integration with Microsoft Teams.

Espressive Barista is highly scalable, accommodating growing demands as needed.

CONS

Espressive Barista could expand automation capabilities further.

There is room for improvement in knowledge management and out-of-the-box verbiage.

The reports lack customization options.

Greater detail and visibility into out-of-the-box features would be beneficial.

Improvement is needed in natural language processing and AI capabilities.

Espressive Barista Pros review quotes

Help Desk Manager at a manufacturing company with 5,001-10,000 employees

Apr 28, 2022

Its ability to recognize phrases has gotten smarter over time.

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Senior Manager for End User Support Services at Five9

Nov 21, 2023

The most valuable feature is its scalability.

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CIO at SurveyMonkey

May 10, 2022

Our developers have used the Barista Control Center to extend the platform by adding content, and they've found it fairly easy to do and manage

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Espressive Barista

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Business Services Technology Manager at a recreational facilities/services company with 5,001-10,000 employees

Oct 14, 2022

The bot is pretty easy to update and keep up to date. Espressive itself is pretty easy to work with.

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IT Desktop Support Lead (IT Analyst III) | Application Administrator at a energy/utilities company with 5,001-10,000 employees

Apr 29, 2022

With respect to its natural language processing capabilities, it recognizes things that you wouldn't think it would recognize. Even in cases where it doesn't, it's pretty easy to go in and make the adjustments that are needed.

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reviewer2208246

Manager at a manufacturing company with 51-200 employees

Jun 12, 2023

We have the ability to alter phrases, create new phrases, or enhance phrases, or change paths. From the dashboard, we are able to get a lot of information we need about what people are asking, where they are dropping off from conversations, and where they do not get the information they need.

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reviewer2059794

System Administrator at a manufacturing company with 51-200 employees

Dec 22, 2022

When it comes to neutral language processing and conversational AI, it's very good, very solid... We all have different ways of speaking or writing in English and the application does a very solid job of recognizing what's being asked regardless of how it's being asked.

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Chetanya Sharma

IT Administrator at SentinelOne

May 19, 2023

The solution is available to support us instantly as required.

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Francois Seegers

Product Manager at Blue Turtle Technologies

Oct 9, 2023

I like Expressive Barista's integration with Microsoft Teams.

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Espressive Barista Cons review quotes

Help Desk Manager at a manufacturing company with 5,001-10,000 employees

Apr 28, 2022

My only comment would be if they wanted to use this as an IT service management tool, maybe they could think about Barista making tickets and having change management and problem management capabilities.

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Senior Manager for End User Support Services at Five9

Nov 21, 2023

Espressive Barista's natural language processing and conventional AI still have room for improvement.

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CIO at SurveyMonkey

May 10, 2022

I would like to see the continued expansion of all of the automation capabilities.

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Espressive Barista

Free Report: Espressive Barista Reviews and More

Learn what your peers think about Espressive Barista. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.

823,875 professionals have used our research since 2012.

Business Services Technology Manager at a recreational facilities/services company with 5,001-10,000 employees

Oct 14, 2022

The knowledge management could definitely be improved.

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IT Desktop Support Lead (IT Analyst III) | Application Administrator at a energy/utilities company with 5,001-10,000 employees

Apr 29, 2022

Although they've done some work on their metrics dashboard, there is some fine-tuning to do for people that just want to go in there at a glance and see their metrics.

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reviewer2208246

Manager at a manufacturing company with 51-200 employees

Jun 12, 2023

What would make things easier is more detail, out of the box, about what is helping out of the box. We're struggling a little bit to get that data. We want more information about what Barista has brought in that the employees are using, out of the box. We want more visibility into the things that we ourselves haven't done the interaction for.

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reviewer2059794

System Administrator at a manufacturing company with 51-200 employees

Dec 22, 2022

I would like to see improvement to the out-of-the-box verbiage, with the questions going to the right place.

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Chetanya Sharma

IT Administrator at SentinelOne

May 19, 2023

The reports provided by the solution are not customizable.

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Francois Seegers

Product Manager at Blue Turtle Technologies

Oct 9, 2023

Expressive Barista could improve by adding native integration with WhatsApp, one of the top communication channels in South Africa. When we're trying to sell Barista to customers, we have to tell them that the solution doesn't have out-of-the-box support for WhatsApp. We can develop it, but then we need to have a conversation about how much that will cost.

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Product Categories

Product Categories

AI-Powered Chatbots

Help Desk Software

IT Service Management (ITSM)

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Product Categories

Product Categories

AI-Powered Chatbots

Help Desk Software

IT Service Management (ITSM)

Popular Comparisons

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ServiceNow Virtual Agent vs Espressive Barista

Moveworks vs Espressive Barista

Amelia vs Espressive Barista

Aisera AI Customer Service vs Espressive Barista

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