F5 Silverline Managed Services Reviews

F5 Silverline Managed Services is a distributed web application firewall. 

Silverline is a cloud service and the community works with the web application firewall on-premise. You can integrate F5 Silverline Managed Services with your on-premise web application firewall.

The most valuable feature of F5 Silverline Managed Services is it becomes similar to a distributed architecture.

The price of F5 Silverline Managed Services could be better.

I have been using F5 Silverline Managed Services for less than two years.

F5 Silverline Managed Services is stable.

The scalability of F5 Silverline Managed Services is good.

The support from F5 Silverline Managed Services is fair.

The client does not have to do much to deploy F5 Silverline Managed Services. The services are on the cloud and not on the client's system. Their system is more responsible for the F5.

The price of F5 Silverline Managed Services could be better, they are not very flexible. The price of the solution is based on the requirements of the enterprise.

I would recommend this solution to others.

I rate F5 Silverline Managed Services an eight out of ten.

Public Cloud

My team is providing services for this solution.

In terms of most valuable features in the solution, most of the time we check for learning periods and that it has an intelligence platform.

To make this solution much better, they must have a user-friendly configuration interface. I'm working for a partner site, so for the technical portion, it must have great troubleshooting stats.

For example, Arbor doesn't have web application firewall capabilities, and sometimes I need that capability. If a solution doesn't have it, I have to add additional solutions. This is confusing and it drives the solution price up.

We are working with F5 Silverline DDoS Protection for nearly one year.

In terms of the scalability, this part is always so confusing because they are checking for packet count. Also, after an attack, they said that the throughput must be from gigabits but then I check my bandwidth and it is already done in gigabits. So it is a little bit confusing.

F5 technical support is really good. It is better than A10.

Again, if the solution doesn't have a web application firewall capability, it can raise the solution price. Pricing can be higher than the other solutions.

For someone considering this solution, they have to do a POC at first.

On a scale from 1 to 10, I would rate Sliverline DDoS an eight. 

They are so new in Turkey that they don't have too much to offer here yet.

On-premises

There are many use cases, but the most important one is due to the Central Bank policy which states that we must make it only accessible within Iran. It restricts people from making transactions outside of Iran.

There is an external auditor that provides us with a checklist that has the security processes and policies that we need to follow, and this assists us with compliance. We are using these multi-brand devices between the outside traffic and inside traffic. Because we are watching all of the transactions, the solution really helps us to monitor all of the logs. We can see all of the transactions and determine whether they are inside or outside of Iran.

It also helps us in the Security Operations Center to analyze the logs and attacks for instant handling.

The most valuable features are the LTM, Local Traffic Management, and ASM, Application Security Management. These two modules are really useful for us because we can monitor the application layer and also the inside traffic management.

We also use GTM, Global Traffic Management, but LTM is more useful for us.

The reporting should be much better because it's really hard to generate reports with F5. We export the reports to other file extensions and then have to import them in order to create a graph. The reporting should be much, much better.

The TM (Traffic Management) shell also needs improvement. You need to have Linux knowledge in order to use the shell.

The user interface could be better, as well.

We have complaints about the reliability of this solution. However, because we are in Iran and there are licensing restrictions, we cannot use other, more recognized products, such as the Palo Alto Networks Firewall, or Cisco. We also cannot use cloud-based security because of sanctions.

Almost a year.

We have a lot of businesses that we put behind this solution and it has really helped us in terms of monitoring the logs and incidents.

We haven't had any problems in terms of scalability. However, we had to use more hardware because of the enterprise business that we have.

Next year, we have an additional phase for improving the infrastructure. At that time we may expand the usage of this solution and perhaps buy some other products as well.

I would rate the technical support five out of ten. We have a local vendor here for these products, and we cannot work directly with F5 because it is based in the US.

Because we cannot directly contact the US, we have to communicate problems to the company based in Iran. If the problem is serious then I think they make contact with their connections outside of Iran.

Prior to using this solution we used Fortinet. I do not know why we switched because the transition had happened before I joined the company.

The initial setup for this solution is not really complex.

We did all of the manual procedures. The design phase was kind of complex, but this was because of the complexity of our network. It has nothing to do with the product.

The deployment took about a week. We had it run in a test environment first before going into live production.

The analyzing of logs and investigation of incidents is performed by security analysts who are part of the information security department. The maintenance of this solution is the responsibility of the network group. There is a network administrator and some network juniors who take care of it. In total, four people work with this solution.

Our in-house network people were responsible for the implementation. We gave them the policies and they took care of it.

The local vendor assisted us by giving us some best practices and use cases.

We have seen ROI because it is really useful for us.

This is a good product that you can rely on. It has great features, including the LTM, ASM, and GTM. You can improve your security with this product.

Because I am the SOC manager and reporting is really important for me, I cannot give this product a perfect score.

I would rate this solution a seven out of ten.

The most valuable feature of F5 Silverline Managed Services is the benchmark performance.

F5 Silverline Managed Services can improve by reducing the price.

I have been using F5 Silverline Managed Services for approximately three years.

F5 Silverline Managed Services is stable.

The scalability of F5 Silverline Managed Services is good.

There are approximately 500 users using this solution.

The support from F5 Silverline Managed Services is very good. They are helpful and responsive.

I rate the support from F5 Silverline Managed Services a four out of five.

We have a third-part contactor do the implementation of F5 Silverline Managed Services.

We have a team of six people that are managing and supporting this solution. The team consists of IT managers and Team leads.

The price of F5 Silverline Managed Services could be reduced.

My advice to others is this is a very reliable solution. I can recommend the solution to customers that have the funds available.

I rate F5 Silverline Managed Services a 

We use this product as part of our security solution for the application layer.

The most valuable feature is flexibility. We need the appliance to monitor traffic and also perform SSL offloading.

We need to have support for cloud protection, which is not offered by this solution.

We have been using F5 Silverline WAF for more than three years.

This is a stable solution and we haven't had any issues.

We have had no trouble with scalability.

We have a local partner for technical support in Indonesia and they have been good.

We did not have any issues with the initial setup.

We just renewed our license and will be continuing to use this product.

Overall, this is a good security solution, but there is no such thing as a perfect appliance in IT.

I would rate this solution an eight out of ten.

On-premises

This solution is used for load balancing.

F5 Silverline takes fewer resources to operate.

The most valuable features are the configuration and configuring the process.

The product could be improved on the global load and the integration with the other solution like Cisco and Dell EMC. As a representer of the operation, we prefer to have one platform which can accommodate all types of integration.

We are also looking for more improvements in the security policy configuration.

As far as I know, we don't have any problems with this solution. It's stable.

We are scaling now. We're increasing integrations on the application side.

The technical support for this solution was normal. Ther are helpful. We have our operation team who are in contact with the support team for the daily operation of the boxes.

We used another solution which is Citrix, but we decided to switch due to some recurring issues and to mitigate future problems.

The initial setup was straightforward. There is only one way to configure the solution.

We implemented through an integrator. We used a local company as an integrator. This local company lacked the experience or the knowledge required; they were constantly referring back to the vendor.

Before choosing F5 Silverline, we evaluated Cisco. We looked at Cisco because we have a partnership with them from R5 and Cisco.

On a scale from one to ten, one being the worst and ten being the best, I would rate F5 Silverline a seven. Seven, because it does what we need it to do but we need to see more features. However, I do recommend this solution.

It's a good front end for public infrastructure.

The price is high in comparison to other products.

I've been using the solution for 10 years.

The product is very scalable.

The solution's technical support is beautiful.

The initial setup was easy. The implementation took about two days. I have a very good team and they all know how to deploy and configure.

I implemented the product myself. 

The licensing can be yearly or monthly. They offer both. There aren't any other fees above the standard licensing.

If you are looking for web security and don't have any solution, just try it.

I don't think the solution needs too much more. Sometimes you try to build too much and you make things worse. They should just take what they have right now and continuously improve it to make it better. With caching and security, everything so far is fine.

I would rate this solution 9 out of 10.

The use cases for F5 Silverline Managed Services include Application Firewall and Web Application Firewall. For example, it helps me manage a few public IPs which are malicious and pose a threat to the network. These can be blocked or allowed based on requirements. Additionally, it allows me to block or allow specific applications for particular subnet ranges. I am an administrator managing the licensed software and providing support to clients.

The best advantage of F5 Silverline Managed Services is that it is easy to use. The admin guide they provide is easy to understand and allows for implementation within a few days. The traffic manager and the monitoring tool are valuable as well. The monitoring tab displays GET and POST requests in a readable format, making it accessible even to non-tech-savvy individuals. It offers effective reports and monitoring capabilities.

Automating processes could enhance F5 Silverline Managed Services. For example, introducing preemptive support prompts would reduce the manual effort required for creating policies or blocking specific IPs. Implementing this feature would streamline the process and lessen the need for manual steps.

I have been using F5 solutions for over five years.

Sometimes I encounter glitches when a bug appears, but F5's support team is quick to provide solutions. They offer regular updates, and overall, I would rate the stability of the solution as nine out of ten.

F5 Silverline Managed Services is scalable enough without observed limitations. Different licenses are available based on needs, offering scalability.

I would rate customer support from F5 as nine out of ten. Their support team is responsive, and they deliver timely updates, addressing any glitches promptly.

Positive

The installation of F5 Silverline Managed Services is straightforward. However, the configuration part can be complex and requires a proper guide.

Installation can be handled by one person, but configuration typically requires a team of three or four people to ensure everything is aligned properly.

I am not directly involved in the investment part, so I cannot estimate the ROI in percentage.

The solution is quite reasonably priced, with costs being lower in comparison to competitors. On a scale where ten is very expensive, I would rate the pricing as three. It offers cost savings and is very effective.

My overall experience with F5 Silverline Managed Services is positive. I would rate it nine out of ten. While I have not seen any AI integrations yet, I am hopeful that they are working towards AI features.