Our primary use case is a mixture of workloads. We have VMware, Citrix, Oracle and SAP, which are all running within the FlexPod stack.
Capacity Manager at a energy/utilities company with 1,001-5,000 employees
The validate designs give you an easy building block to configure and set the system up
Pros and Cons
- "It's a common platform, which provides for ease of use between all of the blade servers. It uses all the same tech, moving service profiles seamlessly across from one blade to the next. There is also combined support."
- "There are too many management products: System Insight Manager, Oakum, etc. There are a lot of them and you have to know which one to use at which time. Whereas, with competitors, they have a single pane of glass view which has everything in it."
What is our primary use case?
How has it helped my organization?
It created lower total cost of ownership. Previously, we had disparate storage and servers, and there were bits of kits everywhere. Now, we have two data centers with almost identical setups in both. We are Active-Active, but we can easily swing workloads across to one data center, if need be, because it's the same underlying technology.
What is most valuable?
It's a common platform, which provides for ease of use between all of the blade servers. It uses all the same tech, moving service profiles seamlessly across from one blade to the next. There is also combined support.
What needs improvement?
There are too many management products: System Insight Manager, Oakum, etc. There are a lot of them and you have to know which one to use at which time. Whereas, with competitors, they have a single pane of glass view which has everything in it.
Buyer's Guide
FlexPod XCS
December 2024
Learn what your peers think about FlexPod XCS. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
It is stable. We haven't had an outage in the last year that has been caused by anything related to the FlexPod. It has been 100 percent available.
The solution is resilient. It is easy to spin up another blade with the same service profile as the existing one, then within seconds you are up and running. This can also be done in combination with VMware SRM, Oracle Data Guard, or one of the other vendors' software solutions on top with little downtime.
What do I think about the scalability of the solution?
It seems scalable. It scales more than we need. I love that we will be able to scale out into the cloud and utilize that when we need it.
How are customer service and support?
The technical support is good. We generally call directly to either NetApp or Cisco. Every time that we have called the support has been good, NetApp especially. We've found that they stick with a problem all the way through to the end (24/7) by switching their engineers, though the underlying problem maybe even isn't a NetApp component.
Which solution did I use previously and why did I switch?
We had such a disparate collection of servers and vendors which didn't make sense since it meant having a lot of different support contracts. We had different servers, switches, and hardware coming out of support, and keeping track of that was quite difficult. We made the decision to move to consolidate data centers. In that decision, we decided to go with FlexPod.
How was the initial setup?
We followed the validated design. Although on paper it looks quite complex, we followed the validated design and working closely with NEC, who has set up other data centers similar to ours. It was easy.
It has saved our engineers time. The initial setup to get the service profile set up took some time, but now each new blade that is put in is up and running in ten minutes. The previous service that we had would have taken about half a day to a day.
What about the implementation team?
We work with NEC, who was good.
What was our ROI?
Batch jobs which used to take two or three hours in the evening are now running in ten to fifteen minutes. This is a significant improvement.
Which other solutions did I evaluate?
We looked at other vendors: IBM and Dell EMC. IBM was our existing vendor at the time, and we found their support was poor. We trialed Dell EMC and FlexPod was the better solution. We were pleased with the way FlexPod went in and worked.
What other advice do I have?
Trial it. See if you can get a demo to a trial system, then put some big workloads through it and see what performance you get.
I like the validate designs. I like the way they are put together and give you an easy building block to configure and set the system up. The one negative is the interoperability matrix. This could cover a more wide range of partners. For example, we have upgraded the whole firmware across the stack, and looking at the matrix, everything looked green. However, something in Oracle would cause us an issue during the upgrade, then we would have to either rollback or sit with support. While support has been good with getting to the bottom of things, it would be nice to have more confidence when we are going into an upgrade that it will work.
Today, it looks like the software design solutions will be able to support our move into the cloud much easier than I initially thought. We are only just starting that transformation now, but I see with Data ONTAP and Cloud Volumes ONTAP, it looks like we will be easily moving our data into the cloud and making better use of the compute that is up there rather than having to expand out in our data center.
We have four or five weather events every year which cause a huge strain on our systems with customers logging in and working out whether they have power or not, or how long the power outages will last, and whilst that happens, our databases are getting absolutely hammered. Now, historically we've had to build our data center to be able to cope with those big workloads. It's only four or five days a year, so we are effectively wasting money when we don't need to. If we can burst out to the cloud, it would really help.
I think it is innovative with this move to the cloud using ONTAP. With the whole NetApp product range being very similar in its look and feel in the cloud as it is on-prem, I feel comfortable that our engineers will be able to spin up and utilize it quite quickly.
We don't use FlexPod for Managed Private Cloud.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Analyst at ONEOK, Inc.
Video Review
Our Cisco solution interoperates with it very easily
Pros and Cons
- "DR has been tremendously easier."
What is most valuable?
The consolidation of our data center. It helps us migrate. It makes DR easier for us. Our Cisco solution interoperates with it very easily. It makes visibility into those different environments easy for the virtualization guys, the Window admins, and telecom as a whole. Holistically, it is a lot better.
What needs improvement?
This question doesn't really pertain to me.
I know the virtualization guys love the FlexPod, and we do too. It is the visibility into it is nice, and it interacts with our Cisco data center well.
What do I think about the stability of the solution?
It is stable. We are migrating our whole data center onto the FlexPod. We have vetted out all of the issues that we could be running with the resiliency and redundancy. So, it is our solution moving forward.
What do I think about the scalability of the solution?
It scales very well. We use this for all of our DR. We just spin it up at our DR location.
How is customer service and technical support?
I do not have a lot of interaction with them. We have assisted their tech resources, bringing up cores and running cable runs. They seemed sufficient.
How was the initial setup?
This is a little bit out of my environment. They give us what they need on-premise from a telecom's perspective. Then, our virtualization teams and the NetApp teams go in and deploy it. I can't speak on the granular issues.
What was our ROI?
We are pushing big towards the ACI infrastructure within our data center. Rack space is another, then integrate the storage solutions into that. As a company, we have seen return on investment. Therefore, I think the product is going to work out.
What other advice do I have?
I rate it as a nine and a half out of 10, because of all the additional visibility and the integration with our equipment, and how well it plays. DR has been tremendously easier.
The most important criteria when selecting a vendor: It is a little of everything. Support is key because no network is the same. No protocols running across it are the same. You are going to run into weird issues, and talking to our virtualization guys, they are really happy with support. I see NetApp all the time on our campus.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Buyer's Guide
FlexPod XCS
December 2024
Learn what your peers think about FlexPod XCS. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
824,067 professionals have used our research since 2012.
Senior systems engineer at Redondo beach
Some of the valuable features are ease of use and ease of adding additional storage.
What is most valuable?
Ease of use is a valuable feature. In our case, we had multi-versions of FlexPod. We connected an additional storage app. Connecting to any type of storage would have been pretty challenging with another type of system. However, with this solution, it was fairly easy.
The connection to the server more-or-less updated the firmware version on it, made sure that it worked, rebooted, and then it booted up a second system. It was very simple to add additional storage.
Upgrading the operating system version wasn't as much as a pain as I'd expected. It was a pleasant surprise. With other companies out there, you have to jump through hoops to get your SAN controller or app storage upgraded, or do many types of operations where you potentially have downtime. We had zero downtime.
We didn't have to take down a single server, didn't have to take apart anything, and didn't have to do anything else. It was just a matter of connecting a couple of cables in the back, upgrading the firmware, and then upgrading the SAN controller.
How has it helped my organization?
It benefits the organization in that we had no downtime. In almost five years of operation, we have never had a single hour of downtime that was directly related to a storage problem. There weren't things like hard drive failures.
In any other company, it would have legitimately been an issue for us to get a hard drive out. But usually it involves some sort of extreme discussion with customer service agents about how important this is to our business operation, and there was none of that with NetApp. They adhered to the SLA.
I was willing to wait if the guy was willing to reset the hard drive. And that's more-or-less what happened. I had a failure, and within two hours of the notification of the failure, I had a new hard drive in my hands on-site. That's pretty impressive, regardless of how you put it.
What needs improvement?
I would like to see, perhaps, an interface that's a little more intuitive than the existing one. I think that goes to being more familiarity with other systems. I came from an ICE environment, and it sets you in your ways mentality.
When it comes to NetApp, you have to forget about some of the things you've done in the past, in order to kind of get yourself past it.
I wish that the interface was perhaps a little more cognizant. There are people coming from environments where ease of use isn't quite there. It almost sounds terrible, but I think that they could probably make everything a little bit easier to use, where the interface was maybe just a hair bit easier to understand and comprehend exactly where you are in the steps. But, again, you're talking to somebody who may be coming at it from being brand new to a storage environment.
What do I think about the stability of the solution?
There has not been any downtime. There's never been a downtime directly related to storage environment issue. Anything else was outside the storage environment, so it was typically another company's issue. It was never directly related to NetApp.
What do I think about the scalability of the solution?
In terms of scalability, we've added/matched two additional shelves of storage with very little fanfare. There were no major problems. It was just a matter of upgrading an old SAN controller software, and that was it.
How is customer service and technical support?
I haven't had to use the technical support much, but my interaction with them has always been very positive and they definitely know their information.
Which other solutions did I evaluate?
We evaluated HPE, LeftHand before HPE bought them out, and then they became HPE LeftHand.We've also looked at EMC. We've also recently considered HPE MSA technology, and their EEA technology, as well.
We looked HPE 3PAR, before they were HPE. We've looked at pretty much all the big storage vendors out there, such as Tintri and Nimble, but they are more bundled storage and compute.
We decided to stay with NetApp because I'm familiar with their systems. We're already a NetApp customer. So there's a certain investment in time and knowledge with NetApp that we have. We don't want to go back to reinventing the wheel every time we look at storage. We are happy with the product solution.
What other advice do I have?
It's not all about cost. Overwhelmingly, the issue is that you shouldn't be as concerned with cost as much as you should with the scalability and the ability of a system. Even though you may be looking at a product that's more expensive than other equivalents out there, you're probably getting one of the best customer experiences out there, bar none.
I've had to use HPE support, and I've had to use NetApp support, and 100% of the time, I would wind up referring NetApp support overwhelmingly.
When you're looking at everything, it's not all about cost. It's also about usability, scalability, and performance. With all those applications, I've never once had issues with any type of performance, or had scalability problems with NetApp.
The only times we had downtime with our server/storage environment was because of SAN switching issues. One issue was related to a software upgrade on our SAN switches, the other was misconfigured zoning on the SAN switching environment. In both cases, it was human error and not system-intrinsic error that caused our downtime.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Senior network arcitect at a manufacturing company with 10,001+ employees
One of the valuable features is the consolidation in one rack.
What is most valuable?
I like the consolidation in one rack. You have everything coming together, you just assemble it, and you're ready to go. You don't have to purchase different pieces of the hardware to have one solution. This is one of the best features.
We use it mainly for storage. We are just at the beginning, just deployed one in Asia-Pacific. So far, everything works fine and I assume that the colleagues from the datacenter will consider it for other regions, if everything goes well.
How has it helped my organization?
Previously, we used NetApp. The big advantage is that the connectivity is in one rack. As I mentioned before, everything is still segmented, but it comes with everything in one box. It is like buying a computer and everything is there already. You just have to turn it on.
What needs improvement?
The price is something that we are still working on. At some point, it's a bit more expensive than the solution that we had before, as far as I know.
What do I think about the stability of the solution?
We have no stability problems so far. I haven't heard about any major issues.
What do I think about the scalability of the solution?
Scalability depends on the result that we will have from the one that we already purchased. I think the future will tell if we will scale well or not. I will definitely have this in mind as we move forward.
How are customer service and technical support?
I didn’t use technical support for FlexPod, but only for NetApp. I know that we are using NetApp support. This is the case for the installation phase or forNetApp itself. I cannot comment on FlexPod support. I assume it was good. I can tell on you, through the eyes of my colleagues from the network part, that everything is fine. My colleagues from the datacenter have used support and they have had no complaints so far.
Which solution did I use previously and why did I switch?
This is a tricky question. I don't think there was one major reason. It was a combination of the stability of NetApp, the integration with our environment, and that everything comes in one box.
How was the initial setup?
I was involved in the initial setup from the network side of FlexPod and NetApp. I was not involved in the configuration of NetApp itself. In terms of the network side, as long all the information is provided completely, which has happened so far, I have not had any problem setting it up on our network infrastructure.
What other advice do I have?
I would definitely recommend NetApp. Based on our results with NetApp, the stability, and what I know from my datacenter colleagues, it's a really reliable company.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Platforms Engineer at Logicalis
Makes everything easier to manage and migration into the cloud becomes seamless
Pros and Cons
- "I see the most value in the UCS portion. I love Cisco UCS."
- "Possibly the UCS could get a bit better. Other than that, overall I don't necessarily have any sorts of constraints or issues with it. It's done the job that it's been bought to do."
What is our primary use case?
We have multiple use cases for it. Most of it is just based on the fact of its reliability and its performance. We have customers in the insurance industry, financial industry, retail and they mostly use it for compute and storage.
How has it helped my organization?
FlexPod simplifies infrastructure from edge to core to cloud. Everything becomes easier. Everything is more collapsed. Everything is easier to manage and migration into the cloud becomes seamless.
With respect to FlexPod's unified support for the entire stack, it's always good to have a single pane of glass to work from.
It has improved application performance. Anything that runs on instance nowadays is good. I suppose if you're going from spinning media to SSD you're guaranteed to see an improvement.
FlexPod has enabled our staff to be more efficient. Once it's working, it's working. There's not a lot of break-fix. It gives you time to be proactive and not necessarily reactive. I haven't come across a time when it's not working. We have the normal disk failures and hardware issues but everything is so redundant that it doesn't affect it.
What is most valuable?
I see the most value in the UCS portion. I love Cisco UCS.
Its ability to scale seamlessly makes adding anything so much easier than having to run by separate new hardware from the get-go.
The validated design in the architecture is an ongoing debate. You don't need to buy FlexPod itself. You can borrow FlexPod based on the reference architecture. I wouldn't say that the validated design plays such a big role because you can just reference the architecture and technically have FlexPod as well.
At the moment, our customers don't use storage tiering to public cloud but there are plans for future use.
What needs improvement?
Possibly the UCS could get a bit better. Other than that, overall I don't necessarily have any sorts of constraints or issues with it. It's done the job that it's been bought to do.
What do I think about the stability of the solution?
It's never given me an issue. Stability is perfect.
How are customer service and technical support?
I haven't yet used their technical support.
How was the initial setup?
The initial setup was quite straightforward. As with anything nowadays, the workflows are just so good that it's easy to configure one thing and just move on to the other.
What was our ROI?
Initially, it might cost an arm and a leg but the return on investment is going to be worth it. It's going to be worth in the long run. So taking money upfront now to make make money over the long run just seems to make sense.
What's my experience with pricing, setup cost, and licensing?
It has reduced our data center costs. Having everything in a single cabinet versus multiple cabinets can reduce your cost.
Which other solutions did I evaluate?
Our customers also evaluated Dell ECM VxBlock. They chose NetApp because it's cheaper and during a POC it always performs and gives them what they want.
I have experience with Dell EMC, HP, and NetApp. NetApp is a bit more complicated to set up than everything else. Once it gets going, it's so much easier to manage than all the others. The others on the flip side are very easy to set up but then troubleshooting can be a bit tedious and complex at times.
What other advice do I have?
The advice that I would give to anybody considering FlexPod would be to just do it. It depends whether you know NetApp or not. If you don't know NetApp, when you get into NetApp it's a bit confusing based on storage, virtual machines and stuff that other storage vendors don't necessarily use. Do a lot of reading and researching.
I would rate it a nine out of ten. Not a ten because it's not like it hasn't broken. There have been issues, but it's not major issues.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Team Lead at Grenke Digital gmbh
Simplifies infrastructure from edge to core and has high performance that saves us time
Pros and Cons
- "Our previous solution used to take 24 hours and now we're down to seven hours. It has really good performance."
- "FlexPod has not decreased the unplanned downtime incidents in our company. There was a problem with the back-end configuration and we had a downtime of three hours."
What is our primary use case?
We're using a FlexPod cluster with Cisco UCS and NetApp AFF. It's a four-node cluster. We use FlexPod for everything in our company. We're a financial company.
How has it helped my organization?
Our previous solution used to take 24 hours and now we're down to seven hours. It has really good performance.
It simplifies infrastructure from edge to core but not to the cloud. We have five people running operations and they are quite busy. But for the scale of VMs for the customers, we need to have at least two more men to deal with infrastructure.
We just got AFF so we've got all flash on the environment now. This really speeds things up from something like eight milliseconds for I/O latency to under one millisecond which is great.
FlexPod has definitely made our staff more efficient, enabling them to spend time on tasks. We're going more into automation now and we don't have to build all the VMs by hand. We automate this.
It has also improved application performance by around 50%. We're getting back more scale. I'm very happy with the performance of the database now. It has also decreased our data center's costs. We don't use so many racks anymore. We compressed all the stuff and we have a higher compute and more IOPs in the smaller racks.
What is most valuable?
Support of the firmware is the most valuable feature. The solutions' validated designs for major enterprise apps in our organization is very important. It ensures our ERP system runs smoothly on those machines.
We don't use the storage tiering to the public cloud.
What needs improvement?
FlexPod has not decreased the unplanned downtime incidents in our company. There was a problem with the back-end configuration and we had a downtime of three hours. We encounter more downtime on procedural tasks we have to do than on technical tasks.
In the next release, I would like to have a better monitoring option in which I can see the full stack and can then decide which steps to take.
What do I think about the stability of the solution?
In terms of the stability, once it's up and running, it runs really smoothly.
What do I think about the scalability of the solution?
Scalability is excellent.
How are customer service and technical support?
Their technical support is good. It would be better if some P2 cases would be looked at from P1 guys as well, to give more experience to these orders. Last time we had four weeks on a P2 case, which wasn't very good. We have a task force and within three days, we managed to get through the problem. So this could have been resolved actually two weeks before.
Which solution did I use previously and why did I switch?
We chose NetApp because we've used them before and we trust them.
How was the initial setup?
The initial setup was complex. We are implementing ACI as well, application centric infrastructure and this is complex to the network. We are pushing a virtualization layer on to the network which is really complex.
What about the implementation team?
We used an integrator who was great.
Which other solutions did I evaluate?
We looked at Dell EMC and NetApp but Dell EMC was expensive.
What other advice do I have?
I would rate it an eight out of ten. An eight because it's very reliable but there are some flaws which you need time to tackle them. There are some things that can be better. Better integration would make it a ten.
I would recommend this solution to someone considering it because of the support it comes with and the high-performance. We can scale it up to a level which we will never reach.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems Engineer at a healthcare company with 5,001-10,000 employees
Increases time to do research and process development
Pros and Cons
- "The solution’s validated designs for major enterprise apps in our organization are very important. It's basically become critical to our organization to have that system functioning a 100 percent of the time. If that system is not functional, then our doctors and nurses can't provide the care to the patients in an effective way. So, it's important that it is stable, works, and easy to understand."
- "There is a history of issues with hardware availability. For example, we'll buy an array or a filer with a particular configuration and particular size of drive, sizing it appropriately. Then, as we grow, they're like, "Oh, you can always get more." Then when you go to get more, that model or type of disk is no longer available. It becomes this big process to try to figure out what we need to get, how it'll work, and how that'll integrate into the system. That could be simpler. They could do a bit more to guarantee the availability of parts. Obviously, not being the largest storage vendor, I know they can't sometimes control what the hardware vendors do. However, a bit more transparency and communication about this would be helpful."
What is our primary use case?
We are using for the virtual desktop infrastructure (VDI) for our hospital.
We are using a primary and secondary data center model. We have two locations where one is the primary and the other is the DR.
How has it helped my organization?
Essentially, it's reduced some of the overhead from our team of administrators, so they can focus on other areas.
The solution has simplified infrastructure from edge to core to cloud, which has given us some bandwidth to focus on some other core initiatives that we have.
The solution has made our staff more efficient, enabling them to spend time on tasks that drive our business forward. With the administration, it's given us a bit more time to do research and process development, even investing some time in automation.
What is most valuable?
We had everything that we needed to start it, stand it up, and get it working, then develop a proof of concept to see how it works. We could also scale it out to meet our business needs over time.
The solution’s validated designs for major enterprise apps in our organization are very important. It's basically become critical to our organization to have that system functioning a 100 percent of the time. If that system is not functional, then our doctors and nurses can't provide the care to the patients in an effective way. So, it's important that it is stable, works, and easy to understand.
What needs improvement?
There is a history of issues with hardware availability. For example, we'll buy an array or a filer with a particular configuration and particular size of drive, sizing it appropriately. Then, as we grow, they're like, "Oh, you can always get more." Then when you go to get more, that model or type of disk is no longer available.
It becomes this big process to try to figure out what we need to get, how it'll work, and how that'll integrate into the system. That could be simpler. They could do a bit more to guarantee the availability of parts. Obviously, not being the largest storage vendor, I know they can't sometimes control what the hardware vendors do. However, a bit more transparency and communication about this would be helpful.
For how long have I used the solution?
We put it in about two and a half years ago.
What do I think about the stability of the solution?
The solution has decreased unplanned downtime incidents in our organization. So far, it's been very stable. We haven't really had any issues with it.
We did have one issue which was related to a misconfiguration with the power that did cause downtime. That was the first issue that we had since we put it in about two and a half years ago.
There was a misconfiguration with the power configuration. This relates to UCS where it was set to the grid incorrectly. Then, based on the population of the blades, it was overpopulated and there was a power issue. One of the circuits was actually connected to a low voltage circuit which caused some issues. With that, we lost almost the entire chassis for a period of time. It was not fun.
What do I think about the scalability of the solution?
It is just a system that we can scale as we need.
The scalability is good. We're in the process of systematically replacing all of the desktop computing environment in our health system with the VDI. Our plan is to take what we have and grow it to meet that need.
How are customer service and technical support?
We have used technical support a few times, mostly just for questions.
The solution’s unified support for the entire stack is really important. We can't ever find ourselves in a situation where something is down, and it's integrated with another vendor application and we're looking for support, that all the vendors are pointing fingers at each other. One of the requirements that we have for standing up a system like this is that it has this type of support.
Which solution did I use previously and why did I switch?
We had primarily used another vendor for our Tier 1 storage applications, then when the all-flash options came out, they were seemed to be doing better. It was a more reliable, well-developed product. We actually switched when we upgraded our existing arrays to the all-flash offerings that NetApp had.
I wasn't the primary person for a good portion of the time that we've had it. Now that I've taken over that role, I'll be digging into it a lot more.
How was the initial setup?
The setup is complex, but not unreasonable. There is a lot to learn. There is a lot to do to make sure that all of the versioning is compatible. I know NetApp offers some tools if you're not familiar with it or you haven't done it before. I'm not sure that I've seen everything or know all the places to look for that information. So, it can be a little anxiety provoking in that sense.
What about the implementation team?
We have a partner through NetApp who does consulting for us. They came in and helped us configure it. The experience of working with them was good.
What was our ROI?
The main return on investment would be that instead of having to refresh all of our desktop hardware we have been able to go reimage existing machines and use those as thin clients, then also purchase new thin clients rather than buying actual hardware. It also reduces the overhead of having our technicians deploy those systems and maintain them.
If there are cost savings, they are are minimal, whether it's CAPEX or OPE. They balance out, as the vendors get paid one way or another.
What other advice do I have?
Develop a relationship with a partner. Those resources for us have been invaluable.
I would probably rate it about an eight (out of 10). That's just because it does meet the needs, but It's not perfect. Nothing is. There are some features or advertisements about what its capabilities are, but when dig into it or you get down the road, it's not exactly what it was advertised as.
We are experimenting with the solution’s storage tiering to public cloud right now. We haven't really gotten too far into it, but that's something that we're actually looking to do.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director of Datacenter at a tech services company with 51-200 employees
Saves us time in setup and maintenance, but we need an option to skip Tier-I technical support
Pros and Cons
- "It is definitely easier for us to maintain and do build-outs, so it takes a lot less time to set things up for the customer."
- "As we do much of the Tier-I support ourselves, and thus don't normally need it, there is time wasted in moving up to the next level."
What is our primary use case?
We provide this solution to customers for their data centers, and we also use it internally, for our data center, to host customer data.
This solution is right there in terms of leading-edge digital equipment.
How has it helped my organization?
It is definitely easier for us to maintain and do build-outs, so it takes a lot less time to set things up for the customer.
We have seen approximately a twenty-five percent increase in application performance.
What is most valuable?
The most valuable feature is the ease of setup. When we're bringing out the new solution, it's easy to get everything in the rack. When we need to add to it, later on, it's easier to have all of that stuff there and add as we need it. It's easier to bolt-on, and the integration between the pieces is a lot easier on the setup side, too.
The management is easy. Some of the stuff we have is an older generation that can’t do connectivity into the inner site. But, for everything that we can put in there, we can see all of the customers from that one pane of glass. It makes it simple.
It enables us to run mission-critical workloads. We are running one hundred to one hundred and fifty SQL and high-demand database servers.
I’ve gotten a lot of use out of the validated designs because that is what I go by, whenever we’re building out systems for the customers. It seems like they stay pretty up to date on the newly released products.
What needs improvement?
As we do much of the Tier-I support ourselves, and thus don't normally need it, there is time wasted in moving up to the next level.
What do I think about the stability of the solution?
This is a solid solution, and I don't have any issues with stability.
This is a resilient solution. We have a lot of clusters set up, and we haven’t had to worry about server failures because when we do have a server fail, the other ones pick up the workload pretty seamlessly.
What do I think about the scalability of the solution?
Scalability is easy, and we can pretty much have anybody do it.
We can scale that really easily, and we’ve been doing that. We were probably one of the first Cisco customers that came on when the UCS line came out, so we have a lot invested in the architecture.
How are customer service and technical support?
We have used technical support from time to time.
Most of the time, we end up having to get a tier above. We're able to do a lot of the Tier-I troubleshooting on our own. We have a lot of engineers that can handle that, so we do spend some time trying to get past Tier-I in order to get the support we really need.
Which solution did I use previously and why did I switch?
We were already a big Cisco partner when they came out with this line, and it was something that we just moved right into. Once we saw that it worked, and saw how easy it was to scale it out, we just decided to go that way to save a little extra money.
How was the initial setup?
The initial setup of this solution is straightforward and very easy.
There is a thirty-five to forty percent reduction in the time required for deployment.
What about the implementation team?
We handled the implementation in-house.
What other advice do I have?
My advice for anybody considering this solution is to get in touch with an account manager at Cisco, then visit and see a demo. I know that when we were first looking at it, an account manager came out and brought a senior engineer with him. They saw the solution and went over it in great detail. It was easy for us to see the gain that we were getting from the product.
I think that people still need to do their own due diligence and look at other solutions. Once you get those two or three solution sets and compare them, I think you'll see that this one is probably the best one out there. This solution is right there with leading-edge digital equipment.
Overall, this is a good solution. It has saved us time on the setup, as well as maintaining the system, and we haven't had to do a whole lot of troubleshooting with it.
I would rate this solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: December 2024
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