IBM API Connect Reviews, Competitors and Pricing

reviewer1215669

Enerprise Architect and Chief Architect - Security and Cloud at a consultancy with 11-50 employees

Apr 13, 2020

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Has good gateway features and good stability

Pros and Cons

"The gateway is the most valuable aspect of this solution."

"In terms of what needs improvement, some of the product documentation could be better."

What is most valuable?

The gateway is the most valuable aspect of this solution.

It has a good interface, dashboards, and monitoring tools.

What needs improvement?

In terms of what needs improvement, some of the product documentation could be better.

For how long have I used the solution?

I have been using IBM API for around a year.

What do I think about the stability of the solution?

I haven't had any issues with the stability. There are around 1,000 users using IBM API in my company.

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How are customer service and support?

Their technical support is okay.

What other advice do I have?

I would rate IBM API an eight out of ten.

I would recommend it. I'd say that you need some time to negotiate the documentation and the conflicting support that's on their website. The website will day to do one thing and in another place, you do something else. You need some time to negotiate that.

Which deployment model are you using for this solution?

Public Cloud

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner

Irshad Ahamed

Assistant Manager at a tech services company with 1,001-5,000 employees

Apr 13, 2020

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The technical support and scalability are good

Pros and Cons

"The technical support is good. Whenever we need anything, we have our IT team work with IBM to change whatever requirement is needed."

"Extracting the data could be improved."

What needs improvement?

Extracting the data could be improved.

My team members sometimes find it difficult to get something out of this solution.

For how long have I used the solution?

I have been using it for the last year.

What do I think about the stability of the solution?

We have no issues.

What do I think about the scalability of the solution?

The scalability is good.

How are customer service and technical support?

The technical support is good. Whenever we need anything, we have our IT team work with IBM to change whatever requirement is needed.

Which solution did I use previously and why did I switch?

I previously used the IBM Tivoli Monitoring tool before joining my company.

How was the initial setup?

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

The pricing is too expensive with IBM. Sometimes, we prefer to go with an open source or something more lightweight.

What other advice do I have?

I can recommend this solution and would rate it as an eight (out of 10).

Which deployment model are you using for this solution?

On-premises

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide

IBM API Connect

December 2024

Free Report: IBM API Connect Reviews and More

Learn what your peers think about IBM API Connect. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.

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824,154 professionals have used our research since 2012.

it_user634806

VP of IT Strategy at a financial services firm with 501-1,000 employees

Mar 30, 2017

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Offers us more flexibility with our application and potentially would allow third parties to come in and develop for us.

What is most valuable?

As far as API Connect, I think it offers us more flexibility with our application and potentially would allow third parties to come in and develop for us. It also enables us to streamline our microservices journey.

How has it helped my organization?

The main thing is that it just makes app development a lot easier.

What needs improvement?

Stability.

What do I think about the stability of the solution?

It was a fairly new product so there was, so it took a year or so to really stabilize. But now I'm happy with the performance.

What do I think about the scalability of the solution?

No problems.

How are customer service and technical support?

It wasn't me that did it personally, but I would say good. We have a good relationship with IBM.

Which solution did I use previously and why did I switch?

We were using a different solution, but we knew that this was the future, so we knew we needed to switch.

How was the initial setup?

Fairly straightforward.

Which other solutions did I evaluate?

Yeah, I can't recall the name, but we are an IBM facility, so we just figured it made more sense for us to go with this package.

What other advice do I have?

When selecting a vendor, trust is important, as well as that they deliver. Just someone you can be comfortable with.

I rated it an 8/10 because it's not fully mature yet.

Disclosure: I am a real user, and this review is based on my own experience and opinions.