IBM Security QRadar Reviews

The UBA component is something that is there. However, it's something that honestly hasn't been leveraged as much. It's probably not a UBA feature like the ones we’ve used in the past. In any case, the UBA feature is there. You can look at the users and look at any risky activity or use cases. I tend to look at it. However, it's not my main source in terms of leveraging it as a UBA.

I equate QRadar to a robust solution. You get all the live sources. If you have someone there fine-tuning the solution and creating rules for the team to ensure the fence is alert. It's a robust solution.

In the past, I've heard the term that it's like a Cadillac, a trusted Cadillac. It'll get you from point A to B. It does what integration is supposed to do.

It needs a little bit perhaps more fine-tuning on the SIM aspect of it. Out of the box, it's just not one of those things that I leverage as a single source of truth regarding the user behavior analytics aspect of it.

With QRadar, IBM has had ample time to innovate, make changes to the interface, and keep up with some of the competitors. Yet, IBM delays innovating QRadar, since, once people are tied into it, they stick to the SIM as that's what they're used to. Right now, you have many other players in the market, like Datadog, Sumo Logic, and Splunk. Splunk has a ton of connectors as well, which is making it more appealing for other people to look at other solutions, especially when they're trying to look at a cloud-native solution.

There should be more opportunity for community kind of distribution where, for example, if there was a zero-day threat targeting companies. I know that many other solutions now provide ease of use in terms of sharing rules and for identifying and tracking some of these zero-day vulnerabilities out there. Radar needs to do the same.

I’ve been using the solution for about four years or so.

The stability's great. The solution is robust. It's trusted. Depending on how you have it deployed if it's a standalone appliance or it's high availability paired so that you have redundancy, the solution is reliable.

Anywhere from 25 to 50 users are using it. The primary users are security operations. However, then you do have some folks on the infrastructure side that also leverage QRadar. It wasn't always the case. That said, once we provided access to the infrastructure team, they enjoy using QRadar for looking at logs, and troubleshooting. That would involve the networking team and the server team. They also leverage it as well.

Overall, the IBM team is responsive in regards to ticketing. Obviously, you have to create a ticket with IBM and they will get someone to get on a WebEx with you within a reasonable amount of time depending on the urgency.

They will help resolve issues and create cases. The support is there in terms of having any issues or QRadar is generating errors. Support will guide you and record the session and help remove any issues or obstacles that you have, so I definitely would rate them high on the support aspect of it.

I didn't set it up. Probably part of the engineering team set it up.

I do not know the exact cost. It's a bit tricky as some of it is tied into pre-contracts that we have. Some parts of the company do prepaid funds for certain solutions. It's different. It varies.

While I use QRadar, I'm in a managerial role, so I'm not living in it every single day as my team members are.

Every situation is different. I know a lot of organizations or a lot of C-suite executives all go to the same kind of conferences each year. Then they all come back singing the same song: "We all have to go to the Cloud."

I’d rate the solution six out of ten.

We analyze all our authentication traffic in QRadar UBA using the solution's AI module to detect and understand uncommon authentication patterns. There is also the rule logic, but we don't use that much. Instead, we mostly rely on AI to do that. In that respect, I wouldn't say we are using the product to the fullest extent because we only have the AI and what the CM is providing. We have a suite of security products, and QRadar UBA is only one source of information that we rely on.

QRadar UBA collects information on 16,000 employees in the company, including when they log in and out or when they launch applications. We have a team of 10 security analysts who go into the solution to check the alarms. IBM has set the solution up so that we only need to react to the alarms. The UBA will flag it if someone does something weird, and our security team will investigate the anomaly to see if that was valid or malicious. 

We are currently on QRoC — short for QRadar for Cloud — so it's the latest and greatest solution. It was originally on a private cloud, but we moved to the public cloud three years ago.

It's hard for me to pinpoint any one feature that's most valuable because it is all about consuming logs and analyzing them. We started using QRadar UBA because we needed something that could analyze Linux authentication information. Other products take care of the Windows platform.

Better algorithms or AI would always be appreciated, but this product does what it's supposed to do. And maybe there is something behind the scenes that could be improved, but I don't know. 

UBA is a plugin for QRadar SIEM. If we're talking about the SIEM solution as a whole, there is a lot I can talk about, but there isn't much to say about UBA as a standalone. I'm not in a position to criticize or comment on the underlying code.

I have been using QRadar UBA for six years.

I haven't had any problems. We have never needed to add more memory or CPU. 

IBM technical support is excellent. 10 out of 10. IBM is highly professional when it comes to security support. IBM's support for other types of solutions isn't quite as good, but the security domain is a different world. I've worked with IBM in other areas, and it's different. Security support is on a tier by itself inside IBM. 

Positive

We are also using a Microsoft solution called Azure Advanced Threat Protection. It provides similar UBA features but only for a Microsoft environment.  Most UBA products do exactly the same thing. I haven't tried many other solutions besides QRadar, Microsoft, and Splunk.

Splunk is brilliant. It does the same thing, but it's slightly more expensive, so we selected IBM. Microsoft's solution is a little cheaper, but it lacks Linux support currently. There are minor differences, but we went with IBM in this case because it has the best support.

IBM did the setup. I called them to ask for UBA, and it was available the next day. They handled all the deployment and maintenance. 

I have not calculated ROI for this product. QRadar UBA is a tiny part of the entire security portfolio. In the context of the SIEM as a whole, the cost is so low that it's hard to defend not doing it.

I have no idea what QRadar UBA costs as a standalone solution because it is bundled with the QRoC security operation center and several other modules that we pay for in a big lump sum. However, I don't think that part is too expensive. It's a plugin to the QRadar SIEM that feeds off the same data. We have X-Force Threat Exchange, so IBM is operating the SIEM for us. I say to them, "I want UBA," and there it is.

I rate QRadar UBA eight out of 10. It's a small product doing exactly what it's supposed to do as an integrated part of our SIEM. It looks good and works well. I don't give it a 10 because it is something we have to request. I would love it if UBA was included out of the box like Microsoft.

Regardless of which solution you use, I recommend user behavior analytics. It provides valuable information to the security team. It doesn't matter whether you use Splunk or Microsoft— you should use a UBA solution. 

We will probably stick with QRadar for the foreseeable future. It depends on the developments in the SIEM market. We will probably continue with IBM because changing SIEM is not something you do lightly. As long as we keep the IBM SIEM, we will continue to use QRadar UBA.

Currently, our main use case for IBM QRadar User Behavior Analytics revolves around investigating user activity: specific user activity which we find suspicious. We don't monitor the dashboard of IBM QRadar User Behavior Analytics actively, but whenever we have an alert from other tools, we use it to check whether the user has triggered rules in our SIEM, whether the risk score is high, and other suspicious behaviors we can track.

What I like about IBM QRadar User Behavior Analytics is that it uses machine learning algorithms to generate risk scoring for the user activity. I also like that it syncs with our Active Directory users, so it really has full coverage for all users in our environment. I also find the risk scoring feature of IBM QRadar User Behavior Analytics pretty interesting. I don't use it well enough today, but it's a feature I look at closely.

What needs to be improved in IBM QRadar User Behavior Analytics is the user experience. It's not optimal. For example: we are constantly looking for updates on the app and other features, so we could have a better user experience. Some screens are a bit clunky. We're still trying to figure out whether the solution is going to have a better user experience in the future, but nowadays it's a bit too complex. We need it to be more user-friendly.

I've been using IBM QRadar User Behavior Analytics for eighteen months. 

We've had issues with the stability of IBM QRadar User Behavior Analytics. We had bugs once or twice, but they were quickly solved by IBM's support team. The bugs weren't really something that stopped us from working. We managed to solve them rather quickly.

IBM QRadar User Behavior Analytics is easy to scale.

Technical support for IBM QRadar User Behavior Analytics was helpful.

IBM QRadar User Behavior Analytics was really easy to set up. There were no issues with setting it up.

I don't recall the exact version of IBM QRadar User Behavior Analytics I'm using, but it's probably the latest one. It's version 4.1.7.

My advice to others looking into implementing IBM QRadar User Behavior Analytics is to have a dedicated team to implement the solution. Some solutions require close knowledge of your environment, so someone would have to know your infrastructure, your network, your users, and your Active Directory environment well. These are things partners aren't able to do well if they are not supported by internal teams inside their company.

I'm rating IBM QRadar User Behavior Analytics seven out of ten.

My company has a contract with another company that is a partner of IBM. The company I'm in is just a customer, not an IBM partner.

We use QRadar to collect logs and monitor user activity and traffic from one network to another. The SOC team is in a room watching the logs from the tool live most of the time. 

QRadar monitors all internet activity and the output of every device configured to send a log. All traffic from various networking devices passes through the QRadar servers, and we can view it live.

We have two data centers, and QRadar is deployed in one. It comes with two physical appliances to allow failover capability. There's a management interface that binds them together, and we set up an interface for each device connected to the network that sends a log.  

QRadar allows you to filter by the source and destination IPs and see detailed logs on that. For example, if a user is trying to access a server using a malicious port like 4.5.0, I can get valuable data and take action from other devices. 

It also has a graph that shows the traffic history. I can see what happened yesterday or today. If there's an incident, I can check the traffic behavior on QRadar.

I would like to see QRadar add more integration and interoperability. For instance, we are not able to send logs from Windows servers. We can send logs to the QRadar server from network devices and other types of servers. However, we have more than a hundred Windows servers that still don't use QRadar. 

Our company has been using QRadar for the last five years. We implemented it in 2017.

QRadar's performance has room for improvement because it cannot handle the volume. I need massive amounts of logs from various devices in our existing network architecture. IBM needs to improve QRadar's capacity to handle more logs. 

Usually, disk space is the issue. When it runs out of space, we need to stop logs from different network devices, especially the firewall, before it starts working. 

It's hard for me to estimate the number of QRadar users because all of our banking traffic and user activity will pass through QRadar. At the higher end, more than 25,000 active users might use QRadar.

I was directly involved with the IBM support team during the implementation, and we received training for some time after. The service has been excellent and supportive. 

When we needed to upgrade, our security team invited the IBM technician back, and it was very smooth. Now, they are planning to set up redundancy in our second data center. Generally speaking, the support is good, and they check in about once a month remotely. I am directly involved with them, but I hear positive feedback from the team. 

The initial setup was configured in Linux on the server. We had a technical guy from IBM who came from Kenya. We only prepared the environment, like setting up the rack, but an IBM technician took care of the implementation. We also rely on the vendor for support and activities that require professional expertise.

I rate QRadar eight out of 10 for return on investment. We get a lot of valuable data from QRadar.

I rate QRadar eight out of 10. 

We are using mixed solutions. We are currently working with IBM solutions and Azure system services. We are using two SIEM solutions: Azure Sentinel and QRadar. Azure Sentinel is covering our cloud-based solutions, and QRadar is covering our on-premise solutions.

QRadar has a lot of connectors out of the box. It has a lot of predefined and pre-deployed connectors that you can use. 

It has a lot of good correlation rules. From a customer's point of view, it is one of the best solutions because you don't need to create correlation rules from scratch. You just review them and customize them as you want. 

It supports using SQL queries. Sentinel uses KQL, but you need to learn it from scratch.

It doesn't have a SOAR system by default. You need to purchase it additionally, which is the main problem with QRadar. 

Its reporting can be improved.

I have been using this solution for approximately three years.

It is stable.

It is scalable. It works for small, medium, and large enterprises. You can have a huge SOC, and you can implement it in a big company. 

Our company has more than 5,000 assets, and we are covering them all with the QRadar system.

We are using Azure Sentinel for our cloud-based solutions. The best functionality that you can get from Azure Sentinel is the SOAR capability. So, you can estimate any type of activity, such as when an alert was triggered or an incident was found.

Azure Sentinel doesn't have many connectors for third-party SIEM solutions. Many customers are struggling with the integration of Azure Sentinel with their on-premise SIEM.

If we start to collect all logs from our on-premise SIEM solutions, Azure Sentinel will cost much more than QRadar. If we calculate its cost over the next five or ten years, it will cost more than QRadar.

You have a one-time payment, and you also can purchase it for one year as a subscription. We have it on-premise, and we have a permanent license for it. We have to pay for the support on a yearly basis.

If you compare its cost with Sentinel for one year, QRadar would seem more expensive, but if you compare its cost over five or ten years, Azure Sentinel will be more expensive than QRadar.

I would recommend purchasing a cloud-based license subscription because it doesn't have any limits on the license. You can easily install it in a cloud environment. This cloud pack can be integrated with different types of SIEM solutions. So, you can use one management console to query all of the SIEM systems that you are managing. It is like having one window to manage your SOC. For example, a SOC can operate, manage, or provide services for different types of companies, and all these companies can have different types of SIEM solutions. With the cloud subscription of QRadar, you can cover all companies, which is good in my opinion.

I would recommend both QRadar and Azure Sentinel. It depends on the use case of a customer and the environment that they are using.

I would rate QRadar a seven out of ten. 

I use IBM Security QRadar in my company as it provides features like SIEM, SOAR, and QNI.

The most valuable feature of IBM Security QRadar stems from the fact that it is a product that is like a complete suite.

The price of IBM Security QRadar is an area of concern where improvements are required. IBM is never known to provide products at a cheap price.

IBM Security QRadar's UI is an area with certain shortcomings where improvements are needed.

In the future, I would like IBM Security QRadar to have a library of adapters or APIs.

The area around recovery time is an aspect of IBM's technical support where improvements are required.

I have been using IBM Security QRadar for more than a year. I use the solution's latest version. My company is in the process of being declared as a golden partner of IBM.

It is a stable solution. Stability-wise, I rate the solution a ten out of ten.

It is a scalable solution. Scalability-wise, I rate the solution a ten out of ten.

My company currently deals with around four to five organizations comprising medium to large companies where IBM Security QRadar is used.

The solution's technical support is responsive. The only area where I don't agree with IBM Security QRadar's technical support stems from the lack of proper or defined recovery time, even though their response time is good.

I rate the technical support a seven out of ten.

Neutral

I have experience with Splunk. My company deals with Splunk since we had no choice owing to the fact that one or two customers wanted it.

In the past, I was using open-source products, including solutions like Elastic Security and Wazuh.

My company decided to switch from Wazuh to IBM Security QRadar.

The product's deployment phase can be described as an average one.

I rate the deployment process of IBM Security QRadar a seven on a scale of one to ten, where one is difficult, and ten is easy.

The solution is deployed on an on-premises model.

On a scale of one to ten, I rate the price a one, where one is an extremely expensive product, and ten is a cheap product. IBM Security QRadar is an expensive product. A customer gets discounts only when they ask for them from IBM.

The challenge is that if someone submits a request or proposal and finds that the prices of the products our company deals with are too high, we may not even be shortlisted for negotiations. If my company gets shortlisted for the next round, then we get questioned over the high prices.

My company takes care of the maintenance part of the solution for our clients who use IBM Security QRadar in their environments. Nine engineers and one manager take care of the maintenance process of IBM Security QRadar. My company has a lot of certified employees to take care of IBM Security QRadar's maintenance. My company can be considered a powerhouse when it comes to products from IBM.

I recommend the solution to those who plan to use it.

Splunk and IBM are leaders as per Gartner Magic Quadrant. I believe that IBM Security QRadar should be fairly priced for SMEs.

I rate the overall tool an eight out of ten.

I use IBM Security QRadar in my company for authentication of users and to block the access of a user to the internet. In my company, we have only used the basic version of the solution, and currently, we don't have a license for the product since we didn't renew it. The basic version of the solution fits my company's basic requirements.

IBM Security QRadar is not hard to implement and administrate. To serve new use cases or do the tuning and allow correlation rules, you may need training since it is necessary to know the solution. With IBM solutions, you need training to know how to use the different features of the solution. IBM needs to provide training to its users to teach them how to use the case manager and how to tune rules.

I have been using IBM Security QRadar since 2020, so I have experience with it for three years. I am a customer of IBM.

It is a scalable solution.

With IBM Security QRadar, my company faced issues with the support we received for the product. Basically, my company faced problems due to the delays or mistakes made by IBM's support team.

I rate the technical support a six out of ten.

Neutral

The solution is deployed on an on-premises model.

For the product's implementation, my company took two months. To implement all log sources, my company took somewhere between three to five months.

IBM Security QRadar is a very expensive tool.

In the future, my company would want the cloud version of the solution and not its on-prem version.

I rate the overall tool a seven out of ten.

My use case for IBM QRadar User Behavior Analytics is to consolidate all the logs and events from a different tool so that I can see the alerts from that other tool on the dashboard.

My company connects the Windows event logs to the Xfinity router deployed on the main server, but I have to make some configurations to detect activities.

My team is working on reinforcing IBM QRadar User Behavior Analytics features since the solution has not been used for a while because there's a new generation of engineers in my company. My team has to reconfigure almost every screen, including IBM QRadar User Behavior Analytics.

What's most valuable in IBM QRadar User Behavior Analytics is its higher availability than other tools. It consolidates all alerts and detections from the other tools, but my team has to check each tool. As my company lacks the manpower to do that, my team has to do monitoring while working on making each function clear.

As a product, IBM QRadar User Behavior Analytics does everything mentioned on the datasheet for my company's version. Still, compatibility is a problem because my company needs to use an updated version of the tool. That version doesn't integrate with many new-generation tools, so this is an area for improvement.

You can scale IBM QRadar User Behavior Analytics, but it has room for improvement.

I've been using IBM QRadar User Behavior Analytics for years.

IBM QRadar User Behavior Analytics has been stable, and my team has made no significant changes since 2015. The team is working on utilizing it most efficiently.

The scalability of IBM QRadar User Behavior Analytics is a six out of ten.

My company doesn't get support from IBM because it's on a perpetual usage type of contract. My team can configure IBM QRadar User Behavior Analytics but cannot contact IBM for help.

When I used to get technical support for IBM QRadar User Behavior Analytics, I'd say it was a seven out of ten.

The version of IBM QRadar User Behavior Analytics, which my company uses, is a little outdated from 2013. That version doesn't have the log collection feature.

My rating for the version of IBM QRadar User Behavior Analytics I'm using is a seven overall.