We performed a comparison between Dynatrace and IBM Security QRadar based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Dynatrace is highly regarded for its advanced AI engine and ability to identify infrastructure automatically. It also offers session replay and impressive visualization features. QRadar users say the solution provides extensive information and helpful leads for locating pertinent data. QRadar stands out with its comprehensive network visibility and strong SIEM capabilities. Some Dynatrace reviewers feel the learning curve is a little steep, and the documentation could be clearer. Users say that Dynatrace should offer more security options and improve integration with other tools. QRadar could improve its rule deployment and lower its false positive rate. Users would also like expanded storage capacity, streamlined user management, and a more mature architecture.
Service and Support: Users generally found Dynatrace's customer service to be helpful and available, but some said that the response times and documentation have room for improvement. Some QRadar customers have had trouble connecting with knowledgeable support staff and experienced delayed responses.
Ease of Deployment: Dynatrace's setup is simple, efficient, and requires minimal technical configuration. It takes a few hours at most. QRadar's initial setup can be complex for users without expertise, and the difficulty may vary depending on the size of the data set.
Pricing: Users say Dynatrace is expensive. Some noted that the licensing model is complicated and not transparent. Some said they struggled to accurately predict the number of units needed. QRadar can be costly because users need to buy new hardware to upgrade.
ROI: Dynatrace users said the solutions saved them money and reduced downtime. QRadar delivers a high return on investment, improving security through its advanced user behavior analytics.
"The real-time monitoring, which we are getting, is amazing."
"We are not blind anymore with our digital services performance; no more fire fighting."
"Real-time alerts allow us to address issues as they happen."
"Interrelating the logs and infrastructure issues, application issues, DC RUM, everything in one dashboard, saves us time in troubleshooting."
"My primary use of the tool is to keep revenue coming into the business and to use it to help our business team in running their site analytics and web performance tools. They have things like Adobe Analytics that provide them with one layer of data. We use Dynatrace as another railroad metric to both confirm the Adobe Analytics data and enhance it in certain places where Adobe won't give us the answers that we need. In terms of metrics, we've had roughly about 120,000 unique sessions per hour on our website. So, we're capturing a lot of session data and real user data, and all of that data is kept in user sessions. We can look this information up by user ID to tag any given session that we want to find by date/client. E.g., if the user said that they had an issue last Thursday at 11:00 PM, then we can just do a search on their email address, go through all their sessions, and find the one that they mentioned, then dig directly into that one."
"In the AppMon, offering, currently, the most valuable feature is the PurePath analysis, being able to deep-dive into call chains."
"Dynatrace is a single platform. It has all these different tools but they are actually all baked into the OneAgent technology. Within that OneAgent... you have the different tool sets. You have threat analysis, memory dumps, Java analysis, the database statements, and so on. It's all included in this OneAgent. So the management is actually quite easy."
"Great for monitoring critical internal and public-facing applications."
"IBM has everything you need in a cybersecurity solution. If you want to build a cybersecurity operation center version then I think QRadar is a perfect solution."
"I have found visibility very helpful for analytics."
"Vulnerability data, network data and the like, are part of correlation and detection."
"I think the QDI is very good."
"Blocks of predefined conditions can be used to configure detection rules without having to write complicated script."
"The most valuable feature is the QRadar Vulnerability Manager which provides vulnerability scans. In addition, I like the way QRadar generates alerts."
"Customer service is very good and very helpful."
"This is a distributed application, meaning that a customer can stack small and then scale it so that they can expand pretty effectively. You can use, basically, the same product in an SMB or a large enterprise."
"We sometimes have to run plugins on docker containers."
"Log analytics in the classic synthetic and RUM tools would be a great addition."
"Need better mapping to true business service rather than purely technical monitoring."
"We have had some struggles with scaling. We were on AppMon, and AppMon has its own monolithic drawbacks."
"I believe that something related to IoT devices should be improved."
"There are lots of features to share information, but we need to learn to leverage that, both on the web browser and on the mobile app."
"With Linux or Windows, it automatically takes care of everything, so there's no need for you to do any manual config changes. But when it comes to AIX - because I implemented it two weeks back - you have to go back to kind of an AppMon approach, where you instrument agents for .NET applications. So if Dynatrace could make those changes and make it automated, that would be one of the biggest action items."
"They've leveraged those security gateways and renamed them ActiveGates, and now there are different web plugins we can run on it... Sometimes the development of those seems to be running very fast and it's not complete. They don't yet function quite as easily as the OneAgents do. But I have hopes that that's going to get better. We have tried the MQ, the Citrix, and the Oracle ActiveGate plugins. They could be sharper. It's the right direction to go. It just seems like it could be smoother."
"For the common needs of clients to fulfill requirements, a real integration with Blueworks Live (BPA modeling tool also from IBM) and a more suitable BPM on cloud solution for midsize customers."
"AI is superb but need improvements."
"The interface is very old. IBM should remake it into a more modern interface."
"I would like to see a better GUI."
"It needs more resilience and functionality."
"The price of IBM Security QRadar is an area of concern where improvements are required."
"The user interface is a bit clunky, a bit hard to find what you need."
"There should be easier and wider integration opportunities. There should be more opportunities for integration with CTI info sharing areas. On platforms where you exchange CTI, there should be more visibility connected to what we share, what we can reach, or what options are connected to CTI info sharing. This is one area where they could add value because we cannot integrate it easily with QRadar. If a client has a legacy or already existing solutions for CTI, we cannot ask them to forget it because we cannot guarantee that QRadar is able to deliver everything connected to this area."
Dynatrace is ranked 4th in Log Management with 341 reviews while IBM Security QRadar is ranked 6th in Log Management with 198 reviews. Dynatrace is rated 8.8, while IBM Security QRadar is rated 8.0. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of IBM Security QRadar writes "A highly stable and scalable solution that provides good technical support". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas IBM Security QRadar is most compared with Microsoft Sentinel, Splunk Enterprise Security, Wazuh, LogRhythm SIEM and Elastic Security. See our Dynatrace vs. IBM Security QRadar report.
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