Ivanti Neurons Patch for Intune Reviews, Competitors and Pricing

reviewer1324437

Sr. System Admin at a manufacturing company with 501-1,000 employees

Apr 22, 2020

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Straightforward to install and the features are good

Pros and Cons

"Both in terms of features and operations, this is a good solution."

"I would like to have better support for the application."

What needs improvement?

I would like to have better support for the application. For example, more regional support with 24/7 access would be helpful.

For how long have I used the solution?

We have been using Ivanti Patch for Windows for a couple of years.

What do I think about the scalability of the solution?

I would say that it is scalable but when it comes to third-party vendors, it depends on their support model. If they come out with a new version then this only scales if they come out with patches between versions.

We have about five people who have core access to Ivanti Patch.

How are customer service and support?

I would rate the technical support a seven or eight out of ten.

The biggest problem that I have with technical support is that it is not regional and we are dealing with time differences. For example, when I want to contact support, it is nighttime for them. When they get back to me, I am asleep and have to respond the following day. Then, they receive my response during the night and it continues like this. It is inconvenient and it takes much longer than it should.

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How was the initial setup?

People have told me that they found it difficult to install compared to other products. However, I did not have much difficulty and found it to be straightforward.

What other advice do I have?

Both in terms of features and operations, this is a good solution. I would recommend it to others based on that but it would be better if the support were improved.

I would rate this solution a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Hussein Marwani

Infrastructure Systems Engineer at a tech services company with 201-500 employees

Jun 11, 2021

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Easy to use, simple patching, and priced well

Pros and Cons

"I have found the interface and ease of use valuable features. Additionally, it is very easy to patch VMs and other systems, such a Linux. We are able to do patches even without the internet manually."

"There are times when there is an update that causes some issues. These issues should be sorted out before the release."

What is most valuable?

I have found the interface and ease of use valuable features. Additionally, it is very easy to patch VMs and other systems, such a Linux. We are able to do patches even without the internet manually.

What needs improvement?

There are times when there is an update that causes some issues. These issues should be sorted out before the release.

For how long have I used the solution?

I have been using this solution for approximately one year.

What do I think about the stability of the solution?

The solution is stable.

How are customer service and technical support?

The technical support has been good.

How was the initial setup?

The initial setup is very easy.

What's my experience with pricing, setup cost, and licensing?

The solution is affordable.

Which other solutions did I evaluate?

I have evaluated ManageEngine Patch.

What other advice do I have?

I rate Ivanti Patch for Windows an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner