Ivanti Neurons Patch for Intune vs Quest KACE Systems Management Appliance (SMA) comparison

Ivanti and Quest Software are both solutions in the Patch Management category. Ivanti is ranked #13 with an average rating of 7.3, while Quest Software is ranked #10 with an average rating of 10.0. Ivanti holds a 1.6% mindshare in PM, compared to Quest Software’s 4.4% mindshare. Additionally, 100% of Ivanti users are willing to recommend the solution, compared to 95% of Quest Software users who would recommend it.

Ivanti Neurons Patch for In...

Read 11 Ivanti Neurons Patch for Intune reviews

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100% willing to recommend

Quest KACE Systems Manageme...

Read 39 Quest KACE Systems Management Appliance (SMA) reviews

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1,591 Comparison Views

95% willing to recommend

Ivanti Neurons Patch for In...

Quest KACE Systems Manageme...

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Executive SummaryUpdated on Jun 15, 2025

Quest KACE Systems Management Appliance (SMA) and Ivanti Neurons Patch for Intune compete in the endpoint management and patch management space. Quest KACE seems to have a slight edge due to its integration with third-party tools and comprehensive asset management capabilities.

Features: Quest KACE Systems Management Appliance offers robust endpoint management, asset management, and extensive deployment options. Users find its integration with third-party tools like Bomgar and ServiceNow particularly valuable, adding flexibility in automating tasks. Ivanti Neurons Patch for Intune provides strong patch management capabilities across a wide range of third-party applications. Users appreciate its inventory list feature, effective reporting, and ease of patch deployment, particularly within SCCM environments.

Room for Improvement: Quest KACE users desire improvements in scalability and simplification of the interface for more technical tasks. They also express a need for enhanced patch management and reporting features, alongside better application updates. Ivanti Neurons Patch for Intune users seek better stability, scalability, and improved integration with cloud solutions. Enhanced reporting and more helpful documentation in troubleshooting patching issues are additional areas identified for improvement.

Ease of Deployment and Customer Service: Quest KACE is primarily deployed on-premises with occasional cloud use, and its customer service is highly commended for its responsive and knowledgeable support. Ivanti Neurons Patch for Intune shares similar deployment settings with robust technical support. Both offer effective support services, though KACE users consistently emphasize their high responsiveness and personal satisfaction with the support team.

Pricing and ROI: Quest KACE Systems Management Appliance offers value for money with flexible licensing based on the number of devices and is considered reasonably priced for large environments. It provides significant ROI through time savings and productivity boosts. Ivanti Neurons Patch for Intune, while more expensive, justifies its cost with comprehensive features, offering pricing options based on integration needs. Both solutions are seen as worthwhile investments, generating substantial ROI through time and efficiency improvements.

To learn more, read our detailed Ivanti Neurons Patch for Intune vs. Quest KACE Systems Management Appliance (SMA) Report (Updated: June 2025).

Buyer's Guide

Ivanti Neurons Patch for Intune vs. Quest KACE Systems Management Appliance (SMA)

June 2025

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Helped 861,524 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Ivanti Neurons Patch for In...

Ranking in Patch Management

13th

Average Rating

7.8

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Quest KACE Systems Manageme...

Ranking in Patch Management

10th

Average Rating

8.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Client Desktop Management (3rd), Endpoint Compliance (8th), Remote Monitoring and Management (RMM) (12th), Unified Endpoint Management (UEM) (8th)

Mindshare comparison

As of July 2025, in the Patch Management category, the mindshare of Ivanti Neurons Patch for Intune is 1.6%, down from 3.3% compared to the previous year. The mindshare of Quest KACE Systems Management Appliance (SMA) is 4.4%, down from 6.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Patch Management

Featured Reviews

DddGgggg

Information Technology System Engineer at DRÄXLMAIER Group

Allows us to set maintenance windows and deliver patches

We can set a maintenance window and push the patch. I prefer writing scripts, doing software deployment, pushing it, and distributing applications in servers for the corner of the whole location. We download patches from Ivanti, and it collaborates with more than 700 products. For third-party applications, we download the patches, set a role in our environment, and push it using the maintenance window time and activation date. For software deployment, we receive the service request to install and prepare scripts and then push it in many locations according and relevant to the service request for each location. The group or collection devices are affected by the policy.

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Scott Tweed

Windows Engineer at a tech services company with 5,001-10,000 employees

Low maintenance, reliable, and easy to create packages

I like how when you click on the device, it shows you everything that has changed as well as the software versioning. I am really enjoying the inventory aspect of it. The deployment process for both deploying and creating a package is straightforward. I believe the inventory in KACE is superior to SCCM's. I know with SCCM I could do things like remote console into machines via the agent's remote console, but that is not a feature that is provided in KACE. I know that at least in the Systems Management Appliance, I can't get to it. I'm not sure how distribution works, with distribution points. I'm not sure if KACE has that feature. You could use an SCCM to set up distribution points at remote sites so that they don't have to download patches or software from across the country. If you have a DP or something similar, they could pull it down.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We can set a maintenance window and push the patch."

"I like the product's Peer to Peer patching feature."

"The technical support from Ivanti is good."

"Both in terms of features and operations, this is a good solution."

"The solution is a good product and I have heard that the interface is more friendly than that of Windows."

"Ivanti Patch's most valuable features are the patch module and the package distribution."

"I have found the interface and ease of use valuable features. Additionally, it is very easy to patch VMs and other systems, such a Linux. We are able to do patches even without the internet manually."

"The most valuable features are device management and support for upgrading applications."

More Ivanti Neurons Patch for Intune pros

"Using Quest KACE Systems Management Appliance (SMA), we have been able to manage three times the amount of machines as other groups while having half the staff, which has positively impacted our organization."

"The Systems Deployment Appliance is magical when it comes to automating deployment... Not only can we have multiple images, specific to end-users' uses, but we have a plethora of post-installation tasks to install or configure the system, tasks that can be re-used for each system. You just have one basic base image, and then you use the post-install tasks to customize everything else. It is amazing."

"The single pane of glass for managing devices is helpful because it allows me to perform updates and control things without having to disturb the doctors or nurses."

"The most valuable feature is the imaging of computers through the SDA... Being able to do that so quickly with the SDA, and to then use the SMA for reinstalling software, has been huge for our productivity."

"I can reach people now that I couldn't have reached previously. We are saving about 25 percent in time."

"Asset management is most valuable. It is essential for all customers. The other features are also useful, but asset management is most important."

"The service desk can be configured and customized to better serve our environment."

"When vulnerabilities are exploited so much, it is nice to be able to quickly detect or deploy what is needed within our off-work hours or during work hours without a reboot."

More Quest KACE Systems Management Appliance (SMA) pros

Cons

"I tried to be a partner of Ivanti and, from this vantage point, the quotes are, perhaps, a bit high."

"The product's support and configuration need to improve. It needs to be more scalable."

"The reports have to show the compliance level of the patching, which Ivanti does not provide."

"There are times when there is an update that causes some issues. These issues should be sorted out before the release."

"Ivanti Patch could be improved with better integration with other cloud solutions."

"I would like to have better support for the application."

"In terms of improvement, I would recommend better documentation. During the time I used it, there were issues with up-to-date patching, and the documentation around those specific errors was quite confusing."

"It's a difficult configuration because you need to install many servers in a location, and you have to install the primary server in the main location."

More Ivanti Neurons Patch for Intune cons

"Imaging becomes a problem when you start to try to go beyond doing more than thirty or forty machines at a time. We initially tried to do that virtually and it just, it wouldn't work."

"It is a little bit difficult to use the license compliances because you need to decide when you are using the software catalog if you are using it with their license compliance or the normal software part. Under the inventory, you can use software as a menu link or software catalog. Most of my specialist software is not in the software catalog. When I try to import them, in my license compliances overview, there are cryptic names for this software that I have to import. That is not very good for the reports that I use. When I take them to my bosses, they see cryptic names of software that they don't understand. It would be much better for me if I could use software and the software catalog as well for the license compliances."

"I would like for there to be improvement when it comes to Microsoft and Windows updates. It has the ability to do it but the control of it is not there like I have in the Windows Server Update Services. The way KACE does it is still very granular. You don't really see the process like it is in the Windows Server Update Services. I think that would be one of the biggest things that I would like to see KACE really put some work into and really make that a big enhancement."

"Sometimes the information is not as real time as it's supposed to be."

"One of the complications is that they don't have 24/7 support, and they're also not in our time zone... Sometimes, no matter how critical my application is, if my production server is down I won't be able to connect with anybody till 11:00 AM Eastern Standard Time."

"We had issues with the tool's support. We are a Dutch firm and everything has to be in Dutch. We were not able to do the alerts. You were required to tweak them a lot to get them in the language that you preferred. The solution's support depended on the person that you got online. Sometimes, the response was fast and other times you needed to wait a long time. The support also depended on the levels of support that you had requested."

"There is always room for improvement. However, the system does most of what we need at this moment."

"The initial setup was complex. It is a Linux-based virtual server, where the customer cannot get into the back-end, so you can only follow their prompts. Then, there are specific things that have to be done in their implementation and upgrade phases that have to be done in a certain order or steps. If you don't get those steps right, the system doesn't work. I think that either simplifying that process or providing really good step-by-step documentation would be helpful."

More Quest KACE Systems Management Appliance (SMA) cons

Pricing and Cost Advice

"The solution is expensive compared to other products."

"The license can get expensive if you have a lot of nodes."

"For the one that works with SCCM, it is relatively inexpensive at $8 USD per node, yearly. The standalone product has two versions; the one that patches servers is about $45 USD annually and the version that patches workstations is about half that price at $22 USD."

"While the price is a bit high, it may be equitable with the features one gets with the product, such as that involving the interface."

"The solution is affordable."

"Licensing is done on a per device basis, so it's dependent on how many agents you've got installed."

"The pricing and licensing are absolutely fair."

"We are a university. So, we have a very good price for the system. I think the price for the system is worth it because of the security patch management. The security patch management is very important for us. The price is very good for KACE SMA, the functionality you get, and the patch management."

"Their pricing is per end-point device. There is an initial cost for the license for the server, which is pretty low, and then there is a per end-point device license, which is also fairly low. So, the pricing is still reasonable."

"The pricing and licensing are good. It's worth it."

"Based on other solutions that we had implemented, its pricing seems to be quite competitive. It is not inexpensive, but it is also not more expensive than any other solution. They have the standard licensing fees and support fees."

"It may be more expensive, but you get what you pay for."

"It was a very attractive price. This is a huge feature of this product. If you would "credit score" this product versus others out there on the market, this one has a very attractive price."

More Quest KACE Systems Management Appliance (SMA) pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Government

11%

Financial Services Firm

Manufacturing Company

University

11%

Computer Software Company

10%

Government

10%

Financial Services Firm

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Ivanti Patch for Windows?

We use the solution for security patching of Windows devices.

See all answers

What needs improvement with Ivanti Patch for Windows?

In terms of improvement, I would recommend better documentation. During the time I used it, there were issues with up-to-date patching, and the documentation around those specific errors was quite ...

See all answers

What advice do you have for others considering Ivanti Patch for Windows?

The only downside I found regarding technical support was the time zone difference. Since we are two hours behind, we occasionally had to wait until the next morning for assistance. I would rate th...

See all answers

What is your experience regarding pricing and costs for Quest KACE Systems Management?

My experience with pricing, setup cost, and licensing for Quest KACE Systems Management Appliance (SMA) is that, hands down, it beat all of the others in simplicity and pricing.

See all answers

What needs improvement with Quest KACE Systems Management?

I wish Quest KACE Systems Management Appliance (SMA) would have a top-down approach since we use orgs; currently, we have to go into each org to deploy applications when we need them all across the...

See all answers

What is your primary use case for Quest KACE Systems Management?

My main use case for Quest KACE Systems Management Appliance (SMA) is to deploy applications and maintain security, and we use it day-to-day to handle those tasks. With Quest KACE Systems Managemen...

See all answers

Comparisons

Ivanti Security Controls vs Ivanti Neurons Patch for Intune

Compared 31% of the time

Microsoft Configuration Manager vs Ivanti Neurons Patch for Intune

Compared 29% of the time

Automox vs Ivanti Neurons Patch for Intune

Compared 22% of the time

ManageEngine Patch Manager Plus vs Ivanti Neurons Patch for Intune

Compared 18% of the time

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Microsoft Configuration Manager vs Quest KACE Systems Management Appliance (SMA)

Compared 34% of the time

Microsoft Intune vs Quest KACE Systems Management Appliance (SMA)

Compared 25% of the time

Red Hat Ansible Automation Platform vs Quest KACE Systems Management Appliance (SMA)

Compared 11% of the time

BigFix vs Quest KACE Systems Management Appliance (SMA)

Compared 7% of the time

ManageEngine Patch Manager Plus vs Quest KACE Systems Management Appliance (SMA)

Compared 6% of the time

More Quest KACE Systems Management Appliance (SMA) Competitors

Product Reports

Buyer's Guide

Patch Management

July 2025

Download Ivanti Neurons Patch for Intune product report

Buyer's Guide

Quest KACE Systems Management Appliance (SMA)

June 2025

Quest KACE Systems Management Appliance (SMA) report

Download Quest KACE Systems Management Appliance (SMA) product report

Also Known As

Ivanti Patch for Windows, Patch for Windows, Shavlik Patch for Windows

Dell KACE Systems Management

Overview

Better protect against threats that stem from vulnerabilities in third-party applications.

Improve protection against threats that stem from vulnerabilities in third-party applications by extending Intune with risk-based third-party patch publishing – without any additional infrastructure.

Ivanti

Quest KACE Systems Management Appliance is a comprehensive tool for managing IT endpoints. It facilitates asset management, software distribution, and endpoint tracking while offering remote access capabilities and a centralized help desk.

Quest KACE Systems Management Appliance is designed for organizations that need efficient endpoint management. It offers a range of features like inventory tracking, automated patch management, and ticketing. By integrating with remote access tools such as Bomgar, Quest KACE helps reduce manual tasks involved in managing software updates and system deployments. Although it faces challenges in scalability and requires improvements in integration and reporting, it remains a versatile choice for asset tracking and endpoint administration.

What are Quest KACE SMA's key features?

Asset Management: Streamline the organization and tracking of physical and virtual assets.
Remote Access: Integrates with Bomgar for secure, remote troubleshooting and management.
Software Distribution: Deploy applications across devices efficiently without physical intervention.
Centralized Endpoint Management: Manage endpoints from a centralized console to ensure compliance and optimization.
Automated Patch Management: Schedule and deploy patches to maintain system security and performance.
Help Desk: Integrated ticketing system for tracking and resolving user issues.
Scripting and Reporting: Enhance administrative tasks through automated scripts and detailed reports.

What benefits should users consider?

Improved Productivity: Reduces manual interference with automated deployments and updates.
Labor Savings: Minimizes labor requirements with efficient remote management tools.
Integrated Reporting: Provides actionable insights through comprehensive reports to optimize IT operation.
User-Friendly Interface: Boosts effectiveness due to its intuitive, easy-to-navigate design.

Quest KACE Systems Management Appliance is implemented across industries for managing IT assets and endpoints, particularly where remote management and compliance are critical. It's employed in healthcare, education, and government sectors for efficient patch management, inventory control, and software deployment, aiding organizations in managing security accreditations and centralizing help desk operations.

Quest Software

Sample Customers

Presbyterian Church

Waypoint, Mattos Filho, Meetic, Gems Education, Green Clinic HealthSystem, Service King

Buyer's Guide

Ivanti Neurons Patch for Intune vs. Quest KACE Systems Management Appliance (SMA)

June 2025

Free Report: Ivanti Neurons Patch for Intune vs. Quest KACE Systems Management Appliance (SMA)

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