We use this solution as a secure way of transferring files between external partners including information or data analysis. Kiteworks gives us the opportunity to share secure data, email or files in the best possible way.
From a usage perspective, there is one feature we have not yet explored and that the agent feature. We are only using web and email for now.
The best part of this solution is that we can generate multiple reports about how the data is transferred and about user information or IP. The quarantine files and and ability to detect if any malicious software exists is really useful.
The most useful feature of this solution is to share files with external parties and we can use this functionality to share files internally too. In the event that we share files with an external partner but we stop working with them a few month later, we can review and edit the sharing access. We can create a global report to understand who is accessing our data, when they're accessing it and which IP address they're accessing it from.
We have experienced a few hiccups and bugs when using the admin console and from a user perspective.
I have been using this solution for three years.
We have experienced some issues with stability due to bugs. I would rate it 85% for stability.
This is a scalable solution.
Most of their development team work from Singapore, and our client coverage is in the PST timezone. Whenever we reach out for support, we need to wait for the next day to receive an update. The rate of response for support could be improved.
Other solutions we use include Ipswitch, IBM MFT and MOVEit. I prefer Kiteworks only because it is agent based and all modes of the transfers can be facilitated.
The initial setup was straightforward but we did run into some issues. During upgrades and database synchronization, some database queries were not running properly. Kiteworks would assist us remotely to run queries in the background.
I would rate this solution a nine out of ten.
