Kiteworks Reviews

We use it for three big use cases. The first use case is large files that are too big for email attachments, which is capped at 25 megabytes by the email protocol. If we want to send really large files and don't want to use Google Drive for that, because we're collaborating with someone who doesn't have Google Drive, then we use Kiteworks.

We also use it to send secure information such as credit card numbers or passwords; Things that we don't want to send over email or Google Drive or Box or the like.

And we use it for customer interactions, such as sending log files back and forth.

It gives us a secure way of communicating with our customers, when necessary.

Kiteworks also helps us demonstrate compliance with data privacy regulations. That's a necessary function for us and it fills that need.

The top two features are the two-factor authentication, which is pretty good. It's easily understood by the users. And their API is rather robust. We have numerous integrations that work off the API.

In terms of sensitive content, we can see the "to" and "from," but we don't see what the content is. We don't want to be able to see the content. We need a level of security and privacy. But being able to see the "to" and "from" is useful for troubleshooting.

It also helps protect our customers' privacy.

This is year five. We switched over in 2018.

It's stable. We haven't had any outages or downtime due to bugs.

It's held, so far, at our size. I don't know if it would scale to a company 10 times our size. We would have to run multiple instances in that case. We have thousands of employees and we have licenses for about two-thirds of the folks.

Their tech support is pretty helpful. They get back to us in a decent amount of time. I would put them at an eight out of 10.

Positive

We used Biscom. We switched to Kiteworks because of a security concern about the former tool. There may have been a breach or a vulnerability that they couldn't resolve in time for us and that caused us to move off of it.

The initial deployment was straightforward. We have it deployed on-premises and in the public cloud on Amazon. We have two instances.

And in terms of maintenance, we have to do upgrades or updates when new software is available.

We did it ourselves with assistance from their support team. We didn't pay for any services.

It's worth the money we pay.

The license management is changing and confusing. If I could make one change to it, it would be better license management through the API. Currently, there's a license cap and you can't go over it. And removing licenses from users requires you to completely delete their account now, which we are hesitant to do.

One of the reasons for using Kiteworks for securing sensitive information, rather than Box or Microsoft OneDrive or another ECM system, is that it gives us complete internal control of the system.

The fact that Kiteworks provides a unified and secure way to share sensitive content with third parties is of medium importance to us. Having a strategy where we have multiple avenues of communication is our preferred way. We have regular email, we do Slack, we have Google Drive, and Box. We are not looking at Kiteworks to be the single, unified communication platform. It's playing a role in a stack.

My advice is to look into the licensing structure.

We use this solution as a secure way of transferring files between external partners including information or data analysis. Kiteworks gives us the opportunity to share secure data, email or files in the best possible way. 

From a usage perspective, there is one feature we have not yet explored and that the agent feature. We are only using web and email for now. 

The best part of this solution is that we can generate multiple reports about how the data is transferred and about user information or IP. The quarantine files and and ability to detect if any malicious software exists is really useful. 

The most useful feature of this solution is to share files with external parties and we can use this functionality to share files internally too. In the event that we share files with an external partner but we stop working with them a few month later, we can review and edit the sharing access. We can create a global report to understand who is accessing our data, when they're accessing it and which IP address they're accessing it from.

We have experienced a few hiccups and bugs when using the admin console and from a user perspective. 

I have been using this solution for three years. 

We have experienced some issues with stability due to bugs. I would rate it 85% for stability. 

This is a scalable solution. 

Most of their development team work from Singapore, and our client coverage is in the PST timezone. Whenever we reach out for support, we need to wait for the next day to receive an update. The rate of response for support could be improved. 

Other solutions we use include Ipswitch, IBM MFT and MOVEit. I prefer Kiteworks only because it is agent based and all modes of the transfers can be facilitated. 

The initial setup was straightforward but we did run into some issues. During upgrades and database synchronization, some database queries were not running properly. Kiteworks would assist us remotely to run queries in the background. 

I would rate this solution a nine out of ten.

I used Kiteworks for file transfers with internal clients.

I like Kiteworks or Accellion because it's continuously upgraded. I also know that it probably works with a lot of clients.

It could be more stable. In the next release, it would be better if it was more stable with improved performance.

I have been working with Kiteworks for about two years.

Kiteworks has some performance problems with the trash test time settings. When the trash files increase, there are some performance issues.

Kiteworks is scalable. I think you just have to create a monitoring system and review some metrics like response time. We had about 3000 people using this solution.

This solution doesn't require daily maintenance, just upgrades. I would recommend Kiteworks to potential users.

On a scale from one to ten, I would give Kiteworks a ten.

I like that the solution can be used remotely including from mobiles. It's easy to upload and share files. 

They could improve the location of their file. 

I've been using this solution for two years. 

The solution is stable. 

We haven't had any issues with scalability. Everyone in our team uses Kiteworks; we have 22 developers, and business users in several countries as well as technical managers using the solution. 

The solution is deployed on cloud so there's no real implementation involved. 

I rate this solution seven out of 10.  

• Mobile access
• Enterprise file sharing
• Allows for collaboration
• The SDK
• Provides a web, single pane, interface
• Security

• It has increased our sales revenue as a distributor
• We can access enterprise files remotely
• It is a secure platform
• With the SDK, we are able to target digital workflow opportunities

I have used this for 18 months.

We mainly had stability issues with kiteworks, where we were pushing the limits of its capability. There was also a disconnect between the functionality stated by marketing and what engineering/PD for the platform would actually deliver.

Its scalability was great.

My former company, MPA, was a New Zealand distributor and we had excellent technical support. In Australia, we had a representative who was very good and could coordinate with the support team from corporate Accellion when required.

We sold both solutions and used both versions.

Being supplied with a virtualized image meant we had very few issues with customers installing on their own. Additionally, corporate Accellion assigned an engineer, which further smoothed the process.

Pricing was not straightforward, as we needed to contact the Managing Director of Asia Pacific for pricing on each customer.

It would have been great to have a fixed price list for New Zealand. However, working with the Accellion team was a great experience.

I have personally used Dropbox and Google Drive.

It’s a great product that you should seriously consider and take the first step by training.