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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Users can send large files, overcoming the limits of traditional email attachments.
Kiteworks supports file transfers of up to 100 GB, making it easy and smooth to share large data.
Administrators can monitor and generate comprehensive reports on data transfer and user activities, including sender and recipient details.
The private content network acts as a centralized platform for tracking and managing information exchange.
Two-factor authentication and a robust API offer secure and seamless user and integration experiences.

CONS

File location and organization could be improved.
Technical support response time can be slow.
Scheduled upgrade function is needed to avoid manual updates.
Lack of immediate offboarding process for end-users creates challenges.
Updating to new versions often requires additional storage, increasing costs for customers.
 

Kiteworks Pros review quotes

it_user657777 - PeerSpot reviewer
Global Key Account Manager at a engineering company with 51-200 employees
May 3, 2017
It’s a great product that you should seriously consider and take the first step by training.
Harikrishnan  Ramamoorthy - PeerSpot reviewer
Technical Lead at Netlink Software Group America Inc
Jun 24, 2022
The solution can be used remotely; it's easy to upload and share files.
reviewer1984473 - PeerSpot reviewer
Information Technology Specialist II at State of California
Oct 9, 2022
The solution removes the limitations with file attachment size that is found with regular email.
Learn what your peers think about Kiteworks. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
JC
Enterprise Architect at a healthcare company with 5,001-10,000 employees
Oct 25, 2022
We can see when people are sending things. We can definitely see who is sending to whom. From the administrative logs, we can see who is sending to an outside entity, and those logs are retained for quite a while.
reviewer2021799 - PeerSpot reviewer
Consultant at a tech vendor with 10,001+ employees
Nov 14, 2022
The best part of this solution is that we can generate multiple reports about how the data is transferred and about user information or IP.
reviewer2026551 - PeerSpot reviewer
Performance Engineer at a financial services firm with 5,001-10,000 employees
Nov 17, 2022
I like Kiteworks or Accellion because it's continuously upgraded. I also know that it probably works with a lot of clients.
Sukkanta Banerjee - PeerSpot reviewer
Senior Software Engineer at a tech vendor with 10,001+ employees
Dec 1, 2022
The most valuable feature is the ability to send a large file of 30 GB in size and more. In Outlook and other email applications, you cannot send files that are larger than 20 MB. But with Kiteworks, 30 GB is transferable by default and, with the proper approval, a file of up to 100 GB can be sent. It makes file transfer very easy and smooth.
Damon Tyson - PeerSpot reviewer
Enterprise Application Analyst at Global Atlantic Financial Group Limited
Jan 6, 2023
The most valuable feature is the ability to allow end-users to manage their own information and data with minimal administration. That's the best feature from my perspective.
Daniel Maobe - PeerSpot reviewer
Technical Support at a tech services company with 51-200 employees
Jan 10, 2023
We could see whether the customer with whom we shared a file had downloaded it, which was not available with GitHub.
Sumesh Gansar - PeerSpot reviewer
Product Marketing Manager at a tech vendor with 10,001+ employees
Mar 17, 2023
The most valuable aspect of Kiteworks is undoubtedly the private content network. This feature is particularly beneficial for us. Furthermore, it serves as a centralized platform that enables us to track and manage our information exchange.
 

Kiteworks Cons review quotes

it_user657777 - PeerSpot reviewer
Global Key Account Manager at a engineering company with 51-200 employees
May 3, 2017
We mainly had stability issues with kiteworks, where we were pushing the limits of its capability.
Harikrishnan  Ramamoorthy - PeerSpot reviewer
Technical Lead at Netlink Software Group America Inc
Jun 24, 2022
File location could be improved.
reviewer1984473 - PeerSpot reviewer
Information Technology Specialist II at State of California
Oct 9, 2022
In my experience, their technical support can be a little slow.
Learn what your peers think about Kiteworks. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
JC
Enterprise Architect at a healthcare company with 5,001-10,000 employees
Oct 25, 2022
The one feature, which I have also requested directly to Kiteworks, is to have a scheduled upgrade function. Currently, one of my engineers logs in after hours for the upgrade. We're a hospital, and we're 24/7, but the primary users are seven to five. So, we log in the early evening just to push a button to tell it to do the update. It would be nice if that could be very easily scheduled.
reviewer2021799 - PeerSpot reviewer
Consultant at a tech vendor with 10,001+ employees
Nov 14, 2022
We have experienced a few hiccups and bugs when using the admin console and from a user perspective.
reviewer2026551 - PeerSpot reviewer
Performance Engineer at a financial services firm with 5,001-10,000 employees
Nov 17, 2022
It could be more stable. In the next release, it would be better if it was more stable with improved performance.
Sukkanta Banerjee - PeerSpot reviewer
Senior Software Engineer at a tech vendor with 10,001+ employees
Dec 1, 2022
I would like to see immediate releases of fixes because now it takes at least a week. If that time span can be reduced to one day or two days, that would be very helpful for users so that things are sorted and transactions work smoothly.
Damon Tyson - PeerSpot reviewer
Enterprise Application Analyst at Global Atlantic Financial Group Limited
Jan 6, 2023
There is no offboarding process for end-users in Kiteworks. It's a manual process. There is no automated syncing with LDAP and checking to see if the account is still active. It's a manual process to get people out of here, which isn't the best way.
Daniel Maobe - PeerSpot reviewer
Technical Support at a tech services company with 51-200 employees
Jan 10, 2023
It would be nice if Kiteworks could provide a free version of the platform so that it could be used for a certain number of file transfers. We could be charged a fee if we exceeded the number of allotted file transfers.
Sumesh Gansar - PeerSpot reviewer
Product Marketing Manager at a tech vendor with 10,001+ employees
Mar 17, 2023
Kiteworks could benefit from enhancing the proposal knowledge base section, specifically regarding the type of work involved. Currently, the knowledge base seems insufficiently dedicated to this topic, making it challenging for new users to access the relevant administrative law. Improving the visual aids and providing clearer explanations could alleviate this issue.