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Kiteworks pros and cons

Vendor: Kiteworks
4.4 out of 5
252 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

Kiteworks allows for the transfer of large files up to 30 GB by default and up to 100 GB with proper approval, which considerably surpasses the limitations of traditional email systems.
Users can monitor data transfers and access administrative logs which show detailed interactions, including data sent to external entities.
Kiteworks offers comprehensive reporting tools that produce multiple reports regarding data transfers and user information or IP addresses.
Kiteworks provides a private content network which centralizes information exchange management, ensuring efficient tracking and control over data flows.
Kiteworks benefits its customers by adhering to data sovereignty requirements.

CONS

File location improvements are needed.
Kiteworks lacks a scheduled upgrade function, requiring manual updates after hours.
There is no automated offboarding process; syncing with LDAP is manual.
Immediate releases of fixes are necessary as it currently takes at least a week.
Version upgrades necessitate additional storage, imposing extra costs for customers.
 

Kiteworks Pros review quotes

JC
Oct 25, 2022
We can see when people are sending things. We can definitely see who is sending to whom. From the administrative logs, we can see who is sending to an outside entity, and those logs are retained for quite a while.
Damon Tyson - PeerSpot reviewer
Jan 6, 2023
The most valuable feature is the ability to allow end-users to manage their own information and data with minimal administration. That's the best feature from my perspective.
Sumesh Gansar - PeerSpot reviewer
Mar 17, 2023
The most valuable aspect of Kiteworks is undoubtedly the private content network. This feature is particularly beneficial for us. Furthermore, it serves as a centralized platform that enables us to track and manage our information exchange.
Learn what your peers think about Kiteworks. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
SK
Oct 9, 2022
The solution removes the limitations with file attachment size that is found with regular email.
Sukkanta Banerjee - PeerSpot reviewer
Dec 1, 2022
The most valuable feature is the ability to send a large file of 30 GB in size and more. In Outlook and other email applications, you cannot send files that are larger than 20 MB. But with Kiteworks, 30 GB is transferable by default and, with the proper approval, a file of up to 100 GB can be sent. It makes file transfer very easy and smooth.
DN
Jan 9, 2023
The top two features are the two-factor authentication, which is pretty good. It's easily understood by the users. And their API is rather robust. We have numerous integrations that work off the API.
Sri Kasman - PeerSpot reviewer
Aug 15, 2023
The benefits that Kiteworks has provided to its customers in terms of data sovereignty.
Kishore Thotakoora - PeerSpot reviewer
Nov 14, 2022
The best part of this solution is that we can generate multiple reports about how the data is transferred and about user information or IP.
Daniel Maobe - PeerSpot reviewer
Jan 10, 2023
We could see whether the customer with whom we shared a file had downloaded it, which was not available with GitHub.
KP
Nov 17, 2022
I like Kiteworks or Accellion because it's continuously upgraded. I also know that it probably works with a lot of clients.
 

Kiteworks Cons review quotes

JC
Oct 25, 2022
The one feature, which I have also requested directly to Kiteworks, is to have a scheduled upgrade function. Currently, one of my engineers logs in after hours for the upgrade. We're a hospital, and we're 24/7, but the primary users are seven to five. So, we log in the early evening just to push a button to tell it to do the update. It would be nice if that could be very easily scheduled.
Damon Tyson - PeerSpot reviewer
Jan 6, 2023
There is no offboarding process for end-users in Kiteworks. It's a manual process. There is no automated syncing with LDAP and checking to see if the account is still active. It's a manual process to get people out of here, which isn't the best way.
Sumesh Gansar - PeerSpot reviewer
Mar 17, 2023
Kiteworks could benefit from enhancing the proposal knowledge base section, specifically regarding the type of work involved. Currently, the knowledge base seems insufficiently dedicated to this topic, making it challenging for new users to access the relevant administrative law. Improving the visual aids and providing clearer explanations could alleviate this issue.
Learn what your peers think about Kiteworks. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
SK
Oct 9, 2022
In my experience, their technical support can be a little slow.
Sukkanta Banerjee - PeerSpot reviewer
Dec 1, 2022
I would like to see immediate releases of fixes because now it takes at least a week. If that time span can be reduced to one day or two days, that would be very helpful for users so that things are sorted and transactions work smoothly.
Sri Kasman - PeerSpot reviewer
Aug 15, 2023
There are always issues when there are bugs or upgrades. The challenge with upgrading is getting more storage from the customer. Every time we have a new version, it requires additional storage. This means that the customer would need to procure more storage for their server, which they don't like because it means additional cost to them. So, I think my request would be that the version upgrades don't require any significant storage requirement.
Kishore Thotakoora - PeerSpot reviewer
Nov 14, 2022
We have experienced a few hiccups and bugs when using the admin console and from a user perspective.
Daniel Maobe - PeerSpot reviewer
Jan 10, 2023
It would be nice if Kiteworks could provide a free version of the platform so that it could be used for a certain number of file transfers. We could be charged a fee if we exceeded the number of allotted file transfers.
KP
Nov 17, 2022
It could be more stable. In the next release, it would be better if it was more stable with improved performance.
Harikrishnan  Ramamoorthy - PeerSpot reviewer
Jun 24, 2022
File location could be improved.