Box vs Kiteworks comparison

Box and Kiteworks are both solutions in the Enterprise Content Management category. Box is ranked #6 with an average rating of 8.0, while Kiteworks is ranked #9 with an average rating of 8.8. Box holds a 3.9% mindshare in ECM, compared to Kiteworks’s 1.0% mindshare. Additionally, 85% of Box users are willing to recommend the solution, compared to 100% of Kiteworks users who would recommend it.

Box

Read 40 Box reviews

2,462 Views
1,375 Comparison Views

85% willing to recommend

Kiteworks

Read 12 Kiteworks reviews

218 Views
163 Comparison Views

100% willing to recommend

Box

Kiteworks

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 4, 2024

Kiteworks and Box are competitors in the secure file sharing and collaboration category. Box appears to have an upper hand with its comprehensive features and integration capabilities, while Kiteworks stands out in pricing and customer support.

Features: Kiteworks places a strong emphasis on security with end-to-end encryption and focuses on data sovereignty, making it ideal for regulated industries. Box, on the other hand, offers robust integration with other platforms, facilitates seamless collaboration with tools like real-time editing, and provides extensive cloud storage solutions.

Room for Improvement: Kiteworks could improve its integration options, enhance user interface design, and expand mobile accessibility. Box may need to offer more personalized customer service, make its pricing structure more transparent, and improve storage efficiency for smaller businesses.

Ease of Deployment and Customer Service: Kiteworks is known for its easy deployment process and strong, dedicated customer support tailored to security concerns. Box offers a scalable deployment model suitable for larger enterprises, complemented by a wealth of resources and self-service tools, though its customer service is less personal compared to Kiteworks.

Pricing and ROI: Kiteworks offers competitive pricing with significant ROI, suitable for businesses prioritizing security. Box, while often perceived as more expensive, provides a substantial ROI through its feature-rich offerings, making it a good choice for companies focused on extensive collaboration and storage capabilities.

To learn more, read our detailed Box vs. Kiteworks Report (Updated: November 2024).

Buyer's Guide

Box vs. Kiteworks

November 2024

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Helped 823,875 peers since 2012

Categories and Ranking

Box

Ranking in Enterprise Content Management

6th

Ranking in Content Collaboration Platforms

4th

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Cloud Storage (12th), Digital Asset Management (3rd), Document Management Software (2nd)

Kiteworks

Ranking in Enterprise Content Management

9th

Ranking in Content Collaboration Platforms

13th

Average Rating

8.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Email Security (17th), Managed File Transfer (MFT) (7th), Secure Email Gateway (SEG) (7th)

Mindshare comparison

As of December 2024, in the Enterprise Content Management category, the mindshare of Box is 3.9%, down from 6.2% compared to the previous year. The mindshare of Kiteworks is 1.0%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Parthasarathy Chellapillai

Program Administrator at Flextronics

Used for data storage and data collaboration, but its data security could be improved

If I have restricted access within an organization by keeping the data in Box, there are other applications through which I can barge into the data. If anyone wants to keep a file restricted to four people, I can access it because it's available in the cloud. I can directly access the file and pull in the data by entering the file's name. Someone from outside the organization can't access it. However, someone from within the organization who is not supposed to access the data can access it, provided it is in Box. Box is almost like a folder structure outside your system. The solution uses the cloud, and you don't need any separate storage in your system. Even if your system crashes down, the data will be saved. Overall, I rate the solution a six out of ten.

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Damon Tyson

Enterprise Application Analyst at Global Atlantic Financial Group Limited

Helps with compliance, sends notifications, and allows end-users to manage their own data

The most valuable feature is the ability to allow end-users to manage their own information and data with minimal administration. That's the best feature from my perspective. Something that I know my business partners appreciate is the notifications. It provides the ability to receive notifications. When certain activity happens within folders that they manage themselves, they can go out and take a look at the reporting associated with those notifications to confirm that. For example, I create a folder, and I invite you to the folder. As soon as you upload something to the folder, I'll receive a notification about that. That information is reportable, and I know that this feature is something that our business partners appreciate about Kiteworks.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The system's performance is impressive, and file sharing is notably straightforward."

"It is really easy to load files to and from this solution."

"Box is very realistic when it comes to sharing capabilities."

"Simple file sharing and sync for internal and external customers."

"The solution is used for data storage and any kind of visualization."

"Box is extremely stable, they have not been hacked or lost any data in the past seventeen years. I am very impressed with it."

"We can provide controlled access to documents using the product."

"We've never had a penetration. We've never had a security issue that their support didn't solve. We love their audit trail. We can know exactly when a collaborator opens. We love how you can define a collaborator."

More Box pros

"The best part of this solution is that we can generate multiple reports about how the data is transferred and about user information or IP."

"The top two features are the two-factor authentication, which is pretty good. It's easily understood by the users. And their API is rather robust. We have numerous integrations that work off the API."

"The benefits that Kiteworks has provided to its customers in terms of data sovereignty."

"I like Kiteworks or Accellion because it's continuously upgraded. I also know that it probably works with a lot of clients."

"The most valuable aspect of Kiteworks is undoubtedly the private content network. This feature is particularly beneficial for us. Furthermore, it serves as a centralized platform that enables us to track and manage our information exchange."

"We could see whether the customer with whom we shared a file had downloaded it, which was not available with GitHub."

"The solution can be used remotely; it's easy to upload and share files."

"The most valuable feature is the ability to allow end-users to manage their own information and data with minimal administration. That's the best feature from my perspective."

More Kiteworks pros

Cons

"With OneDrive, you can continuously save your files over a Box folder. That is something I wish we could have."

"The solution's data security should be improved."

"I would love to see the ability to invite collaborators extended to a file level, not just the folder level."

"I don't like the low level of role-based security it provides – it's very cumbersome, and the support is ordinary at times."

"One thing that Box would benefit from is a records management component."

"The search features and role permissions are not very user friendly. It only searches the first few pages of a document, which is quite a problem."

"The room for improvement is in the area of integrations. They need to establish more integrations, especially with Office 365 and Outlook."

"In future releases, there could be encryption, to have better security."

More Box cons

"It could be more stable. In the next release, it would be better if it was more stable with improved performance."

"There is no offboarding process for end-users in Kiteworks. It's a manual process. There is no automated syncing with LDAP and checking to see if the account is still active. It's a manual process to get people out of here, which isn't the best way."

"We have experienced a few hiccups and bugs when using the admin console and from a user perspective."

"The one feature, which I have also requested directly to Kiteworks, is to have a scheduled upgrade function. Currently, one of my engineers logs in after hours for the upgrade. We're a hospital, and we're 24/7, but the primary users are seven to five. So, we log in the early evening just to push a button to tell it to do the update. It would be nice if that could be very easily scheduled."

"In my experience, their technical support can be a little slow."

"File location could be improved."

"I would like to see immediate releases of fixes because now it takes at least a week. If that time span can be reduced to one day or two days, that would be very helpful for users so that things are sorted and transactions work smoothly."

"It would be nice if Kiteworks could provide a free version of the platform so that it could be used for a certain number of file transfers. We could be charged a fee if we exceeded the number of allotted file transfers."

More Kiteworks cons

Pricing and Cost Advice

"We are using the free version of the solution. There is a free version and monthly and yearly subscriptions available."

"Better sign a full year's contract to get a discount."

"A business account has a minimum of three users. If you are more than three people in-house, go for the Enterprise version. All the external users are free of charge."

"My organization pays for the license."

"They are very price competitive when pushed. Initially, they come out with a standard list price, but they are willing to be very competitive. The Box price was pretty much equal to or lower than the Citrix price, and Box has more features."

"It is expensive per head, as you need the enterprise license to get full security and tools. So negotiate a discount!"

"The more you dig, the deeper the level of tools, and the more expensive it becomes."

"Box's pricing is excellent."

More Box pricing and cost advice

"I believe it's a little costly, but given the faith that we put into it from a security perspective to maintain the integrity of our patient information that is being transferred through this system, that's a small price to pay. So, on the surface, it might look like a lot of money, but depending on the need for security, which is where we feel it shines, it's okay price-wise."

"The solution is very expensive because we are buying with Malaysian Ringgit and it's sold in US dollars."

"It is not really expensive. I mean, to me it's obviously expensive, but it's worth it."

"The price of Kiteworks is reasonable."

"They changed it midstream. We were being charged a certain flat rate for SFTP traffic. For whatever reason, at the beginning of the year, our pricing changed, and we are now being charged more for using a feature of the product than we were when we first bought it. That has been our experience with billing. It turned out to be more expensive than when we started with it."

"The license management is changing and confusing. If I could make one change to it, it would be better license management through the API."

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Top Industries

By visitors reading reviews

Educational Organization

58%

Computer Software Company

Financial Services Firm

Healthcare Company

Government

13%

Financial Services Firm

13%

Computer Software Company

Legal Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Box?

The solution is used for data storage and any kind of visualization.

See all answers

What is your experience regarding pricing and costs for Box?

The solution is expensive when it comes to API calls.

See all answers

What needs improvement with Box?

The price must be lowered.

See all answers

What is Kiteworks?

Kiteworks is a secured file sharing platform that enables users to collaborate with different parties across a robust offering of secured protected channels. Users have the option of virtual privat...

See all answers

What do you like most about Kiteworks?

The benefits that Kiteworks has provided to its customers in terms of data sovereignty.

See all answers

What needs improvement with Kiteworks?

There is room for improvement in terms of support. My team always faces challenges in accessing fast resolution for the issues.

See all answers

Comparisons

SharePoint vs Box

Compared 18% of the time

Microsoft OneDrive vs Box

Compared 13% of the time

ShareFile vs Box

Compared 10% of the time

Egnyte vs Box

Compared 9% of the time

Hyland OnBase vs Box

Compared 2% of the time

More Box Competitors

Sterling Commerce Connect:Direct vs Kiteworks

Compared 40% of the time

MOVEit vs Kiteworks

Compared 14% of the time

SharePoint vs Kiteworks

Compared 12% of the time

Fortra's GoAnywhere MFT vs Kiteworks

Compared 10% of the time

Microsoft OneDrive vs Kiteworks

Compared 3% of the time

More Kiteworks Competitors

Product Reports

Buyer's Guide

Box

December 2024

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Buyer's Guide

Kiteworks

December 2024

Download Kiteworks product report

Also Known As

No data available

Accellion

Learn More

Box

Kiteworks

Overview

Box is a Modern Content Management Platform for companies of all sizes and industries. The difference that Box brings is that it offers the security and controls admins need with the sharing and collaboration capabilities end users want. Box has made it easier for people to securely share ideas, collaborate and get work done faster. Today, more than 62,000 businesses, including 59% of the Fortune 500, trust Box to manage content in the cloud.

The Box platform provides HIPAA, FINRA, FedRAMP, and many other compliances to go with granular access permissions and advanced security capabilities.

By using Box you can sync, share, and collaborate on all types of files, anywhere, on any device - but that's just the beginning. You can choose where to store your data, to manage your own encryption keys, and set workflows to automate content-based processes. You can also assign custom metadata tags to content, watermark sensitive content, and set file retention or legal hold policies.

Box has deep, native integrations with Microsoft Office and Outlook, Google Apps for Work, Salesforce, Netsuite, Docusign, Adobe, and many other best-of-breed solutions you may already be using.

Kiteworks empowers organizations to effectively manage risk in every send, share, receive, and save of sensitive content over numerous communications channels: email, file sharing, managed file transfer, APIs, and web forms. The Kiteworks platform unifies, tracks, controls, and secures sensitive content moving within, into, and out of an organization, significantly improving risk management and ensuring regulatory compliance.

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc

United States Securities and Exchange Commission, National Health Service, Husch Blackwell LLP, NYC Health + Hospitals, Viatris, MITRE Corporation, Chubb, Kraft Heinz, KPMG, Kohler, National Institute of Standards and Technology, Purdue Pharma, AVL

Buyer's Guide

Box vs. Kiteworks

November 2024

Free Report: Box vs. Kiteworks

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