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FileCloud vs Kiteworks comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

No sentiment score available
Sentiment score
7.2
Kiteworks shows scalability, handling global users effortlessly, adaptable to cloud environments, and expands smoothly in virtual infrastructures.
 

Room For Improvement

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Sentiment score
4.8
Kiteworks needs improved file location, support speed, seamless updates, system enhancements, faster fixes, offboarding automation, and an expanded knowledge base.
 

Stability Issues

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Sentiment score
7.3
Kiteworks stability is generally high, though some users face issues when expectations differ from marketing claims or system limits.
 

Valuable Features

No sentiment score available
Sentiment score
7.9
Kiteworks offers secure mobile access, collaboration, large file transfers, and intuitive management with features like 2FA, antivirus, and encryption.
 

Customer Service

No sentiment score available
Sentiment score
8.1
Kiteworks' support is professional and effective, though some report initial response delays and occasional accessibility issues.
 

Setup Cost

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Kiteworks pricing is complex and costly, but its robust security features justify the investment despite licensing challenges.
 

Categories and Ranking

FileCloud
Ranking in Content Collaboration Platforms
15th
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
GRC (15th)
Kiteworks
Ranking in Content Collaboration Platforms
12th
Average Rating
8.8
Reviews Sentiment
7.1
Number of Reviews
12
Ranking in other categories
Enterprise Content Management (9th), Email Security (16th), Managed File Transfer (MFT) (7th), Secure Email Gateway (SEG) (6th)
 

Mindshare comparison

As of November 2024, in the Content Collaboration Platforms category, the mindshare of FileCloud is 1.3%, up from 0.5% compared to the previous year. The mindshare of Kiteworks is 2.3%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Content Collaboration Platforms
 

Featured Reviews

reviewer2587170 - PeerSpot reviewer
Efficient remote file access with robust security features and excellent support
I noticed a feature in competitors that requires two-factor authentication (2FA) for uploading and downloading files in the share folder, which adds an extra security layer. I haven't seen this implemented on FileCloud, and it would add a valuable advantage for security. Additionally, currently, FileCloud's compatibility for Linux implementation is limited to only Ubuntu or Red Hat Enterprise Server. Expanding compatibility to other Linux distributions could be beneficial for users.
Sukkanta Banerjee - PeerSpot reviewer
Two-factor authentication and .ZIP format make large file transfers very secure
The most valuable feature is the ability to send a large file of 30 GB in size and more. In Outlook and other email applications, you cannot send files that are larger than 20 MB. But with Kiteworks, 30 GB is transferable by default and, with the proper approval, a file of up to 100 GB can be sent. It makes file transfer very easy and smooth. Also, only the .ZIP format is supported because it is a very secure mode of file transfer, and that is why it is recommended. It also has built-in antivirus, so if it detects any malware it will quarantine the file and it won't be delivered. This is really important to keep the service up and running in a proper and secure manner. With people working from home, the data needs to be checked to see what kind of data is being sent. It has a two-factor authentication mechanism. For example, if a person with a particular domain is using Kiteworks and sends a file to a party outside of his domain, that external party has to go through two-factor authentication. The receiver gets a link that takes them to the setup of a temporary account, which will be valid for three days. The recipient will also receive a customized password separately. Only after all these steps will they be able to access the file. That access is only available to a person with the mail ID to which the file was sent. In addition, admins can see who is sending sensitive content, what that content is, and to whom it is being sent, and can track emails. One week of good training will give a user complete knowledge for using the solution. The system is very easy to use. You just click on "Compose," attach a file, and send it. It's very easy compared to Outlook or Teams. It's quite simple, even for someone logging in for the first time. It is very smooth and easy to send files.
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Top Industries

By visitors reading reviews
No data available
Government
13%
Financial Services Firm
13%
Computer Software Company
8%
Legal Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for FileCloud?
In some cases, we lose clients to competitors due to pricing, although most wins are based on features, not pricing. Our features are highly suitable to the user platform.
What needs improvement with FileCloud?
I noticed a feature in competitors that requires two-factor authentication (2FA) for uploading and downloading files in the share folder, which adds an extra security layer. I haven't seen this imp...
What is your primary use case for FileCloud?
The primary use case for FileCloud is when the customer needs to migrate from a conventional file server, like Windows file sharing, which is only accessible within the office network. Due to the s...
What is Kiteworks?
Kiteworks is a secured file sharing platform that enables users to collaborate with different parties across a robust offering of secured protected channels. Users have the option of virtual privat...
What do you like most about Kiteworks?
The benefits that Kiteworks has provided to its customers in terms of data sovereignty.
What needs improvement with Kiteworks?
There is room for improvement in terms of support. My team always faces challenges in accessing fast resolution for the issues.
 

Comparisons

No data available
 

Also Known As

FileCloud Server
Accellion
 

Overview

 

Sample Customers

NASA, US Army ERDC, DR Horton, Deloitte, Toyota, City of San Diego
United States Securities and Exchange Commission, National Health Service, Husch Blackwell LLP, NYC Health + Hospitals, Viatris, MITRE Corporation, Chubb, Kraft Heinz, KPMG, Kohler, National Institute of Standards and Technology, Purdue Pharma, AVL
Find out what your peers are saying about Dropbox, Microsoft, Google and others in Content Collaboration Platforms. Updated: November 2024.
816,406 professionals have used our research since 2012.