Technical Adviser at a computer software company with 5,001-10,000 employees
Real User
Top 20
2024-04-04T06:09:00Z
Apr 4, 2024
One drawback is its permissions system, which has caused issues prompting our transition to SharePoint. The reporting functionality could be improved; currently, they utilize Excel for reporting purposes. Making API calls is challenging because API calls are necessary when moving data from Box to SharePoint. Payment is required beyond a certain threshold of API calls per user, which has been quite difficult. The support could be enhanced during the transition from Box to SharePoint. Box's pricing model is based on the number of API calls, with a cap applicable to all enterprises. This limitation has been an issue. There could be better reporting systems. For example, if something gets deleted, I need to go to the user activity to check who did it. Having a more efficient way to retrieve reports would be beneficial.
The solution does not have the feature to retrieve deleted data. The solution's data security should be improved. While outsiders cannot access it, people within the organization can access the data using other tools.
I find their API to be quite complex and it could be more straightforward. Additionally, the user interface complexity arises, particularly when creating users or managing ownership assignments. Simplifying this interface could enhance user experience.
Senior Applications Analyst at a real estate/law firm with 5,001-10,000 employees
Real User
2022-07-19T17:27:27Z
Jul 19, 2022
What I get from some of the feedback is they're not sure about the versioning and the downloading, how you download it, and make sure the changes are reflected back in Box. That's more of a training issue rather than a product issue. You have to deal with a bit of a learning curve. They could integrate better with other platforms.
The search features and role permissions are not very user friendly. It only searches the first few pages of a document, which is quite a problem. In a future release, we'd like to have better permissions for folder level permissions at low levels.
I would like there to be integration with Office 365. With OneDrive, you can continuously save your files over a Box folder. That is something I wish we could have.
Implementation Engineer at a tech vendor with 201-500 employees
Real User
2021-11-24T09:42:24Z
Nov 24, 2021
If you want to delete something in Box, you have to do it manually, one by one. That was my recent experience. They might have a bulk delete, but I could not find that option. If you want to delete something, you have to go to each and every file and delete it.
I believe there is still a desktop version; I used to use it in the past. If it's still in use, there should be a Microsoft Office plugin because most of the shareable documents are generated, represented, or displayed in Microsoft Office. If there was a plugin that added some sort of toolbar in Office, that would be great. Most of our digital content is now shareable. We can share a post on our Box account from Facebook. We can share a tweet from Twitter on our Box account. For this reason, it needs to be more viewable. Every website has a photo or some sort of location displayed on its website. You can find a logo for YouTube and Facebook and Insta and Twitter. You should be able to do the same with Box.
CEO / PM / Systems Engineer at a tech services company with 1-10 employees
Real User
2021-01-05T20:00:48Z
Jan 5, 2021
I haven't really come across a case where we're not able to use it for what it is, so I don't really have anything holding us up or any customers holding us up at this point that I know of. There are always some limitations, but as a technologist, I just live with them, and there is always room for improvement, but I don't have anything quantifiable.
Associate Data Engineer at a tech services company with 201-500 employees
Real User
2020-10-23T16:46:00Z
Oct 23, 2020
Sometimes, their website doesn't work properly. It could be improved with a better user interface. The UI should be faster. Sometimes it lags when switching between documents. Sometimes it is compatible with our other devices, but sometimes it's only allocatable to use in the proper way. It's not really optimized for high compatibility with other devices.
Sr. Staff Data Engineer at a construction company with 10,001+ employees
Real User
2020-01-07T06:27:00Z
Jan 7, 2020
Better integration with other solutions is needed. Some use cases require the user to integrate with a document management system, or they may want to do some sort of workflow management. For example, if they want to maintain an integrational ERP system then different departments may have different requirements. The legal team will require a different set of controls than the HR department, and they want to have some sort of workflow as a process. I do these things manually because they are lacking in this product. If an ERP needs a file stored in Box then it should be able to download it directly. I would like to see an indexing system because without knowing the filename, it is difficult to find what I am looking for amongst thousands of files. It would be nice to have some sort of metadata.
Box is a Modern Content Management Platform for companies of all sizes and industries. The difference that Box brings is that it offers the security and controls admins need with the sharing and collaboration capabilities end users want. Box has made it easier for people to securely share ideas, collaborate and get work done faster. Today, more than 62,000 businesses, including 59% of the Fortune 500, trust Box to manage content in the cloud.
The Box platform provides HIPAA, FINRA, FedRAMP,...
The price must be lowered.
One drawback is its permissions system, which has caused issues prompting our transition to SharePoint. The reporting functionality could be improved; currently, they utilize Excel for reporting purposes. Making API calls is challenging because API calls are necessary when moving data from Box to SharePoint. Payment is required beyond a certain threshold of API calls per user, which has been quite difficult. The support could be enhanced during the transition from Box to SharePoint. Box's pricing model is based on the number of API calls, with a cap applicable to all enterprises. This limitation has been an issue. There could be better reporting systems. For example, if something gets deleted, I need to go to the user activity to check who did it. Having a more efficient way to retrieve reports would be beneficial.
The solution does not have the feature to retrieve deleted data. The solution's data security should be improved. While outsiders cannot access it, people within the organization can access the data using other tools.
I find their API to be quite complex and it could be more straightforward. Additionally, the user interface complexity arises, particularly when creating users or managing ownership assignments. Simplifying this interface could enhance user experience.
Working on documents in real-time is sometimes faulty and could be improved. I would like to see Box integrate with more apps.
It could be cheaper.
I don't like the low level of role-based security it provides – it's very cumbersome, and the support is ordinary at times.
What I get from some of the feedback is they're not sure about the versioning and the downloading, how you download it, and make sure the changes are reflected back in Box. That's more of a training issue rather than a product issue. You have to deal with a bit of a learning curve. They could integrate better with other platforms.
The search features and role permissions are not very user friendly. It only searches the first few pages of a document, which is quite a problem. In a future release, we'd like to have better permissions for folder level permissions at low levels.
I would like there to be integration with Office 365. With OneDrive, you can continuously save your files over a Box folder. That is something I wish we could have.
The room for improvement is in the area of integrations. They need to establish more integrations, especially with Office 365 and Outlook.
If you want to delete something in Box, you have to do it manually, one by one. That was my recent experience. They might have a bulk delete, but I could not find that option. If you want to delete something, you have to go to each and every file and delete it.
I believe there is still a desktop version; I used to use it in the past. If it's still in use, there should be a Microsoft Office plugin because most of the shareable documents are generated, represented, or displayed in Microsoft Office. If there was a plugin that added some sort of toolbar in Office, that would be great. Most of our digital content is now shareable. We can share a post on our Box account from Facebook. We can share a tweet from Twitter on our Box account. For this reason, it needs to be more viewable. Every website has a photo or some sort of location displayed on its website. You can find a logo for YouTube and Facebook and Insta and Twitter. You should be able to do the same with Box.
I haven't really come across a case where we're not able to use it for what it is, so I don't really have anything holding us up or any customers holding us up at this point that I know of. There are always some limitations, but as a technologist, I just live with them, and there is always room for improvement, but I don't have anything quantifiable.
Sometimes, their website doesn't work properly. It could be improved with a better user interface. The UI should be faster. Sometimes it lags when switching between documents. Sometimes it is compatible with our other devices, but sometimes it's only allocatable to use in the proper way. It's not really optimized for high compatibility with other devices.
The integration with other products should be improved.
Better integration with other solutions is needed. Some use cases require the user to integrate with a document management system, or they may want to do some sort of workflow management. For example, if they want to maintain an integrational ERP system then different departments may have different requirements. The legal team will require a different set of controls than the HR department, and they want to have some sort of workflow as a process. I do these things manually because they are lacking in this product. If an ERP needs a file stored in Box then it should be able to download it directly. I would like to see an indexing system because without knowing the filename, it is difficult to find what I am looking for amongst thousands of files. It would be nice to have some sort of metadata.