JSCAPE by Redwood vs Kiteworks comparison

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JSCAPE by Redwood

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Executive SummaryUpdated on Dec 15, 2024

Kiteworks and JSCAPE by Redwood compete in secure file transfer and data protection. Kiteworks has an edge in pricing and support, while JSCAPE by Redwood stands out with robust features that make it a potentially better overall option despite higher costs.

Features: Kiteworks provides advanced threat protection, compliance tracking, and integration capabilities, simplifying secure data management. JSCAPE by Redwood offers robust automation features, extensive protocol support, and customizable workflows, making it suitable for complex environments needing comprehensive solutions.

Room for Improvement: Kiteworks could enhance its automation features, offer more protocol support, and improve workflow customization. JSCAPE by Redwood might benefit from streamlining its initial configuration process, offering more cost-effective pricing options, and simplifying user interface elements to attract a broader audience.

Ease of Deployment and Customer Service: Kiteworks offers a straightforward deployment process with extensive documentation and reliable support, appealing to organizations seeking rapid implementation. JSCAPE by Redwood provides a flexible deployment model with dedicated support, fitting diverse infrastructural needs while requiring a bit more initial setup effort.

Pricing and ROI: Kiteworks is favored for its reasonable setup costs, delivering solid ROI through efficient operations. JSCAPE by Redwood, with its higher initial investment, is seen as worthwhile due to advanced functionalities offering potential long-term gains. Kiteworks serves as a cost-effective solution for immediate returns, whereas JSCAPE by Redwood is a strategic investment for future growth.

To learn more, read our detailed JSCAPE by Redwood vs. Kiteworks Report (Updated: March 2025).

JSCAPE by Redwood vs. Kiteworks

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Helped 842,296 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

JSCAPE by Redwood

Ranking in Managed File Transfer (MFT)

6th

Average Rating

9.0

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Kiteworks

Ranking in Managed File Transfer (MFT)

9th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Enterprise Content Management (14th), Email Security (28th), Content Collaboration Platforms (13th), Secure Email Gateway (SEG) (11th)

Mindshare comparison

As of March 2025, in the Managed File Transfer (MFT) category, the mindshare of JSCAPE by Redwood is 2.7%, up from 1.5% compared to the previous year. The mindshare of Kiteworks is 9.9%, up from 5.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Managed File Transfer (MFT)

Featured Reviews

Akshatha Ramesh

Junior Business Analyst at EFI

Good automation, no complex coding, and high-level data encryption

When it comes to performance and scalability, JSCAPE is a highly reliable software, however, I would suggest a few improvements: 1. The documentation needs a revamp for a better understanding of the features of the tool. 2. Customer service can be offered on call or chat. 3. The initial setup is time-consuming; it could use a video tutorial. 4. UI can be improved in terms of look and feel. 5. Documentation should be provided for a majority of newly released features as these can be difficult for a layman to use without proper instructions.

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Sukkanta Banerjee

Senior Software Engineer at Wipro Limited

Two-factor authentication and .ZIP format make large file transfers very secure

The most valuable feature is the ability to send a large file of 30 GB in size and more. In Outlook and other email applications, you cannot send files that are larger than 20 MB. But with Kiteworks, 30 GB is transferable by default and, with the proper approval, a file of up to 100 GB can be sent. It makes file transfer very easy and smooth. Also, only the .ZIP format is supported because it is a very secure mode of file transfer, and that is why it is recommended. It also has built-in antivirus, so if it detects any malware it will quarantine the file and it won't be delivered. This is really important to keep the service up and running in a proper and secure manner. With people working from home, the data needs to be checked to see what kind of data is being sent. It has a two-factor authentication mechanism. For example, if a person with a particular domain is using Kiteworks and sends a file to a party outside of his domain, that external party has to go through two-factor authentication. The receiver gets a link that takes them to the setup of a temporary account, which will be valid for three days. The recipient will also receive a customized password separately. Only after all these steps will they be able to access the file. That access is only available to a person with the mail ID to which the file was sent. In addition, admins can see who is sending sensitive content, what that content is, and to whom it is being sent, and can track emails. One week of good training will give a user complete knowledge for using the solution. The system is very easy to use. You just click on "Compose," attach a file, and send it. It's very easy compared to Outlook or Teams. It's quite simple, even for someone logging in for the first time. It is very smooth and easy to send files.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The user interface feels easy to use."

"It helped in confidentially transferring files with a vast number of servers available with no external applications required."

"The automation part of JSCAPE by Redwood is great because you can set up a scheduled delivery with files and be notified if the transfer was successful."

"JSCAPE provides high-level data encryption, which can help us share confidential and time-sensitive data across our global partners without any hassle."

"JSCAPE's automation can obliterate manual file transfer processes, salvaging precious time and vanquishing the chances of errors."

"Triggers are also something that is useful as they automate the use of boilerplate code."

"The tool can transfer files of any size and type without any issue."

"We can send the data quickly and securely."

More JSCAPE by Redwood pros

"The best part of this solution is that we can generate multiple reports about how the data is transferred and about user information or IP."

"We could see whether the customer with whom we shared a file had downloaded it, which was not available with GitHub."

"Scalability is impressive."

"I can identify from which region our users are uploading or downloading files."

"The most valuable aspect of Kiteworks is undoubtedly the private content network. This feature is particularly beneficial for us. Furthermore, it serves as a centralized platform that enables us to track and manage our information exchange."

"The top two features are the two-factor authentication, which is pretty good. It's easily understood by the users. And their API is rather robust. We have numerous integrations that work off the API."

"The most valuable feature is the ability to allow end-users to manage their own information and data with minimal administration. That's the best feature from my perspective."

"The most valuable feature is the ability to send a large file of 30 GB in size and more. In Outlook and other email applications, you cannot send files that are larger than 20 MB. But with Kiteworks, 30 GB is transferable by default and, with the proper approval, a file of up to 100 GB can be sent. It makes file transfer very easy and smooth."

More Kiteworks pros

Cons

"The user interface (UI) could be improved."

"Providing initial guidance would help new users to understand the UI."

"The JSCAPE team could create detailed documents or blogs on how to troubleshoot certain errors that come over in integration with existing environment tools."

"Improving the error handling feature can help users to identify and resolve issues more quickly and efficiently."

"Iteratively enhancing the user interface could help with streamlining workflows to make them more intuitive and user-friendly."

"With constant software releases and updates, detailed notifications and documentation on the improvements along with the comparison of the past and present features would be helpful to understand and use it better."

"They could create an in-depth document so that any user with little to no background can implement this and use the software effectively."

"Support for more complicated workflows, such as conditional logic or branching, could be added to allow users to create more advanced automation processes."

More JSCAPE by Redwood cons

"Perhaps there could be a notification to users about their bandwidth or network packet loss."

"It could be more stable. In the next release, it would be better if it was more stable with improved performance."

"It would be nice if Kiteworks could provide a free version of the platform so that it could be used for a certain number of file transfers. We could be charged a fee if we exceeded the number of allotted file transfers."

"There are always issues when there are bugs or upgrades. The challenge with upgrading is getting more storage from the customer. Every time we have a new version, it requires additional storage. This means that the customer would need to procure more storage for their server, which they don't like because it means additional cost to them. So, I think my request would be that the version upgrades don't require any significant storage requirement."

"The one feature, which I have also requested directly to Kiteworks, is to have a scheduled upgrade function. Currently, one of my engineers logs in after hours for the upgrade. We're a hospital, and we're 24/7, but the primary users are seven to five. So, we log in the early evening just to push a button to tell it to do the update. It would be nice if that could be very easily scheduled."

"I would like to see immediate releases of fixes because now it takes at least a week. If that time span can be reduced to one day or two days, that would be very helpful for users so that things are sorted and transactions work smoothly."

"In my experience, their technical support can be a little slow."

"I noticed the Kiteworks login UI is very basic, lacking customization. Allowing more HTML tags to add hyperlinks or user-friendly information on the home page would be very useful."

More Kiteworks cons

Pricing and Cost Advice

"The software is expensive compared to other vendors."

"The license management is changing and confusing. If I could make one change to it, it would be better license management through the API."

"They changed it midstream. We were being charged a certain flat rate for SFTP traffic. For whatever reason, at the beginning of the year, our pricing changed, and we are now being charged more for using a feature of the product than we were when we first bought it. That has been our experience with billing. It turned out to be more expensive than when we started with it."

"The price of Kiteworks is reasonable."

"I believe it's a little costly, but given the faith that we put into it from a security perspective to maintain the integrity of our patient information that is being transferred through this system, that's a small price to pay. So, on the surface, it might look like a lot of money, but depending on the need for security, which is where we feel it shines, it's okay price-wise."

"It is not really expensive. I mean, to me it's obviously expensive, but it's worth it."

"The solution is very expensive because we are buying with Malaysian Ringgit and it's sold in US dollars."

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Manufacturing Company

10%

Computer Software Company

10%

Retailer

10%

Financial Services Firm

14%

Government

13%

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about JSCAPE?

The product's most valuable feature is the high availability clustering.

What is your experience regarding pricing and costs for JSCAPE?

I rate the product’s pricing a three out of ten, where one is cheap, and ten is expensive.

What needs improvement with JSCAPE?

JSCAPE ensures data integrity. You know that the file has been transferred and on which date, as we provide timestamps. We handle cybersecurity ourselves with proprietary technologies for the netwo...

What is Kiteworks?

Kiteworks is a secured file sharing platform that enables users to collaborate with different parties across a robust offering of secured protected channels. Users have the option of virtual privat...

What do you like most about Kiteworks?

The benefits that Kiteworks has provided to its customers in terms of data sovereignty.

What needs improvement with Kiteworks?

I'm not a network expert, however, there must be some room for improvement. Perhaps there could be a notification to users about their bandwidth or network packet loss. If users receive such notifi...

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Product Reports

JSCAPE by Redwood

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Also Known As

No data available

Accellion

Overview

JSCAPE platform offers independent managed file transfer (MFT) software that allows users to secure and automate data exchange with trading partners, clients and internal transfers. Built-in security features and audit functions support PCI DSS, HIPAA, GLBA and Sarbanes-Oxley compliance. SaaS (MFTaaS) offering available.

Redwood Software

Kiteworks empowers organizations to effectively manage risk in every send, share, receive, and save of sensitive content over numerous communications channels: email, file sharing, managed file transfer, APIs, and web forms. The Kiteworks platform unifies, tracks, controls, and secures sensitive content moving within, into, and out of an organization, significantly improving risk management and ensuring regulatory compliance.

Sample Customers

BAE Systems, ABN AMRO, Boeing, Bank of America, Dassault Falcon Jet Corp, Bank of Montreal, General Dynamics, Bank of Taiwan, General Electric, Citibank Canada, Honeywell, CreditSuisse, L-3 Communications, Columbia University, Harvard Medical School, Kaplan Higher Education, Northwest Christian College, Kaiser Permanente, Share Builder, Procter & Gamble, TransUnion, Roche Diagnostics, BASF, 1-800-Contacts, Canon, AMPM, Daimler AG, Coach, Edwards Brothers, USB Financial Services

United States Securities and Exchange Commission, National Health Service, Husch Blackwell LLP, NYC Health + Hospitals, Viatris, MITRE Corporation, Chubb, Kraft Heinz, KPMG, Kohler, National Institute of Standards and Technology, Purdue Pharma, AVL

JSCAPE by Redwood vs. Kiteworks