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JSCAPE by Redwood vs Kiteworks comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

JSCAPE by Redwood
Ranking in Managed File Transfer (MFT)
7th
Average Rating
9.0
Reviews Sentiment
7.2
Number of Reviews
22
Ranking in other categories
No ranking in other categories
Kiteworks
Ranking in Managed File Transfer (MFT)
9th
Average Rating
8.8
Reviews Sentiment
6.9
Number of Reviews
12
Ranking in other categories
Enterprise Content Management (11th), Email Security (23rd), Content Collaboration Platforms (13th), Secure Email Gateway (SEG) (11th)
 

Mindshare comparison

As of January 2025, in the Managed File Transfer (MFT) category, the mindshare of JSCAPE by Redwood is 2.6%, up from 1.3% compared to the previous year. The mindshare of Kiteworks is 9.7%, up from 5.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed File Transfer (MFT)
 

Featured Reviews

Abhishek Acharya - PeerSpot reviewer
Extremely extendable, fault-tolerant, and capable of handling huge file transfers
We need additional customization options in JSCAPE so that users may adjust the program to their individual needs and requirements. More flexible configuration choices, extra scripting capability, and the ability to create custom plugins or modules might all be included. Support for more complicated workflows, such as conditional logic or branching, could be added to allow users to create more advanced automation processes. Additionally, more detailed reporting and analytics capabilities are provided to assist users in gaining insights into file transfer activity, performance, and trends.
Damon Tyson - PeerSpot reviewer
Helps with compliance, sends notifications, and allows end-users to manage their own data
The most valuable feature is the ability to allow end-users to manage their own information and data with minimal administration. That's the best feature from my perspective. Something that I know my business partners appreciate is the notifications. It provides the ability to receive notifications. When certain activity happens within folders that they manage themselves, they can go out and take a look at the reporting associated with those notifications to confirm that. For example, I create a folder, and I invite you to the folder. As soon as you upload something to the folder, I'll receive a notification about that. That information is reportable, and I know that this feature is something that our business partners appreciate about Kiteworks.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The speed of transferring large datasets is super quick, which allows us to work on multiple tasks at a time."
"The user interface feels easy to use."
"It is platform-independent and can flawlessly work on any operating system using the latest security standards."
"Triggers are also something that is useful as they automate the use of boilerplate code."
"We can send the data quickly and securely."
"The product's most valuable feature is the high availability clustering."
"It offers audit trails and reporting tools, allowing users to track file transfers, monitor user activities, and produce regulatory compliance reports."
"The tool can transfer files of any size and type without any issue."
"The most valuable aspect of Kiteworks is undoubtedly the private content network. This feature is particularly beneficial for us. Furthermore, it serves as a centralized platform that enables us to track and manage our information exchange."
"The top two features are the two-factor authentication, which is pretty good. It's easily understood by the users. And their API is rather robust. We have numerous integrations that work off the API."
"The solution can be used remotely; it's easy to upload and share files."
"The best part of this solution is that we can generate multiple reports about how the data is transferred and about user information or IP."
"I like Kiteworks or Accellion because it's continuously upgraded. I also know that it probably works with a lot of clients."
"We could see whether the customer with whom we shared a file had downloaded it, which was not available with GitHub."
"The most valuable feature is the ability to send a large file of 30 GB in size and more. In Outlook and other email applications, you cannot send files that are larger than 20 MB. But with Kiteworks, 30 GB is transferable by default and, with the proper approval, a file of up to 100 GB can be sent. It makes file transfer very easy and smooth."
"The most valuable feature is the ability to allow end-users to manage their own information and data with minimal administration. That's the best feature from my perspective."
 

Cons

"The user interface (UI) could be improved."
"The JSCAPE team could create detailed documents or blogs on how to troubleshoot certain errors that come over in integration with existing environment tools."
"The price is too high and the product line is too complex."
"The cost of the tool is relatively high and can pose a problem to medium and small-scale companies who are trying to overcome their on-premise server limitations."
"Improving the error handling feature can help users to identify and resolve issues more quickly and efficiently."
"JSCAPE ensures data integrity. You know that the file has been transferred and on which date, as we provide timestamps."
"They could create an in-depth document so that any user with little to no background can implement this and use the software effectively."
"Support for more complicated workflows, such as conditional logic or branching, could be added to allow users to create more advanced automation processes."
"It would be nice if Kiteworks could provide a free version of the platform so that it could be used for a certain number of file transfers. We could be charged a fee if we exceeded the number of allotted file transfers."
"File location could be improved."
"The one feature, which I have also requested directly to Kiteworks, is to have a scheduled upgrade function. Currently, one of my engineers logs in after hours for the upgrade. We're a hospital, and we're 24/7, but the primary users are seven to five. So, we log in the early evening just to push a button to tell it to do the update. It would be nice if that could be very easily scheduled."
"There is no offboarding process for end-users in Kiteworks. It's a manual process. There is no automated syncing with LDAP and checking to see if the account is still active. It's a manual process to get people out of here, which isn't the best way."
"In my experience, their technical support can be a little slow."
"It could be more stable. In the next release, it would be better if it was more stable with improved performance."
"There are always issues when there are bugs or upgrades. The challenge with upgrading is getting more storage from the customer. Every time we have a new version, it requires additional storage. This means that the customer would need to procure more storage for their server, which they don't like because it means additional cost to them. So, I think my request would be that the version upgrades don't require any significant storage requirement."
"Kiteworks could benefit from enhancing the proposal knowledge base section, specifically regarding the type of work involved. Currently, the knowledge base seems insufficiently dedicated to this topic, making it challenging for new users to access the relevant administrative law. Improving the visual aids and providing clearer explanations could alleviate this issue."
 

Pricing and Cost Advice

"The software is expensive compared to other vendors."
"It is not really expensive. I mean, to me it's obviously expensive, but it's worth it."
"The license management is changing and confusing. If I could make one change to it, it would be better license management through the API."
"I believe it's a little costly, but given the faith that we put into it from a security perspective to maintain the integrity of our patient information that is being transferred through this system, that's a small price to pay. So, on the surface, it might look like a lot of money, but depending on the need for security, which is where we feel it shines, it's okay price-wise."
"They changed it midstream. We were being charged a certain flat rate for SFTP traffic. For whatever reason, at the beginning of the year, our pricing changed, and we are now being charged more for using a feature of the product than we were when we first bought it. That has been our experience with billing. It turned out to be more expensive than when we started with it."
"The solution is very expensive because we are buying with Malaysian Ringgit and it's sold in US dollars."
"The price of Kiteworks is reasonable."
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Manufacturing Company
11%
Retailer
11%
Computer Software Company
10%
Financial Services Firm
14%
Government
14%
Computer Software Company
7%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about JSCAPE?
The product's most valuable feature is the high availability clustering.
What is your experience regarding pricing and costs for JSCAPE?
I rate the product’s pricing a three out of ten, where one is cheap, and ten is expensive.
What needs improvement with JSCAPE?
JSCAPE ensures data integrity. You know that the file has been transferred and on which date, as we provide timestamps. We handle cybersecurity ourselves with proprietary technologies for the netwo...
What is Kiteworks?
Kiteworks is a secured file sharing platform that enables users to collaborate with different parties across a robust offering of secured protected channels. Users have the option of virtual privat...
What do you like most about Kiteworks?
The benefits that Kiteworks has provided to its customers in terms of data sovereignty.
What needs improvement with Kiteworks?
There is room for improvement in terms of support. My team always faces challenges in accessing fast resolution for the issues.
 

Also Known As

No data available
Accellion
 

Learn More

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Overview

 

Sample Customers

BAE Systems, ABN AMRO, Boeing, Bank of America, Dassault Falcon Jet Corp, Bank of Montreal, General Dynamics, Bank of Taiwan, General Electric, Citibank Canada, Honeywell, CreditSuisse, L-3 Communications, Columbia University, Harvard Medical School, Kaplan Higher Education, Northwest Christian College, Kaiser Permanente, Share Builder, Procter & Gamble, TransUnion, Roche Diagnostics, BASF, 1-800-Contacts, Canon, AMPM, Daimler AG, Coach, Edwards Brothers, USB Financial Services
United States Securities and Exchange Commission, National Health Service, Husch Blackwell LLP, NYC Health + Hospitals, Viatris, MITRE Corporation, Chubb, Kraft Heinz, KPMG, Kohler, National Institute of Standards and Technology, Purdue Pharma, AVL
Find out what your peers are saying about JSCAPE by Redwood vs. Kiteworks and other solutions. Updated: December 2024.
830,526 professionals have used our research since 2012.