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JSCAPE by Redwood vs Kiteworks comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

No sentiment score available
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Sentiment score
7.2
Kiteworks shows scalability, handling global users effortlessly, adaptable to cloud environments, and expands smoothly in virtual infrastructures.
 

Room For Improvement

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Sentiment score
4.8
Kiteworks needs improved file location, support speed, seamless updates, system enhancements, faster fixes, offboarding automation, and an expanded knowledge base.
 

Stability Issues

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Sentiment score
7.3
Kiteworks stability is generally high, though some users face issues when expectations differ from marketing claims or system limits.
 

Valuable Features

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Sentiment score
7.9
Kiteworks offers secure mobile access, collaboration, large file transfers, and intuitive management with features like 2FA, antivirus, and encryption.
 

Customer Service

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Sentiment score
8.1
Kiteworks' support is professional and effective, though some report initial response delays and occasional accessibility issues.
 

Setup Cost

No sentiment score available
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Kiteworks pricing is complex and costly, but its robust security features justify the investment despite licensing challenges.
 

Categories and Ranking

Aspera Managed File Transfer
Sponsored
Ranking in Managed File Transfer (MFT)
13th
Average Rating
7.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
JSCAPE by Redwood
Ranking in Managed File Transfer (MFT)
8th
Average Rating
9.0
Reviews Sentiment
8.0
Number of Reviews
22
Ranking in other categories
No ranking in other categories
Kiteworks
Ranking in Managed File Transfer (MFT)
7th
Average Rating
8.8
Reviews Sentiment
7.1
Number of Reviews
12
Ranking in other categories
Enterprise Content Management (9th), Email Security (16th), Content Collaboration Platforms (12th), Secure Email Gateway (SEG) (6th)
 

Mindshare comparison

As of November 2024, in the Managed File Transfer (MFT) category, the mindshare of Aspera Managed File Transfer is 3.4%, up from 2.6% compared to the previous year. The mindshare of JSCAPE by Redwood is 2.4%, up from 1.3% compared to the previous year. The mindshare of Kiteworks is 8.4%, up from 4.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed File Transfer (MFT)
 

Featured Reviews

Michele Illiano - PeerSpot reviewer
Beneficial quick protocol, powerful, but limited use cases
Aspera Managed File Transfer should be packaged into another solution. Explaining to customers you need to have multiple solutions from multiple vendors for their use cases can get complicated for them to understand. The best way to propose a suite is to have an integrated suite where the customer could choose to license part of it. This solution could be one solution not two choices between 10 or 12 different solutions. The main feature of Aspera Managed File Transfer is the communication protocol, which is fast. There are a lot of different clients that are offering features related to these fast protocols. It's possible to create one unique suite that can handle this base protocol. It will be quite easy to propose to the customers.
Madhu Bk - PeerSpot reviewer
Fast file transfers, good security, and helpful automation
Installation and configuration of JSCAPE is a bit complicated, providing the proper document helps to understand the tool and gain more knowledge on its features. The pricing of the JSCAPE MFT server seems higher considering some smaller businesses with a limited amount of budgets. To make it easier, the admin log and reporting system should be improved. I would appreciate it if the help and support team could more actively assist the users to resolve their Issues. Providing initial guidance would help new users to understand the UI.
Sukkanta Banerjee - PeerSpot reviewer
Two-factor authentication and .ZIP format make large file transfers very secure
The most valuable feature is the ability to send a large file of 30 GB in size and more. In Outlook and other email applications, you cannot send files that are larger than 20 MB. But with Kiteworks, 30 GB is transferable by default and, with the proper approval, a file of up to 100 GB can be sent. It makes file transfer very easy and smooth. Also, only the .ZIP format is supported because it is a very secure mode of file transfer, and that is why it is recommended. It also has built-in antivirus, so if it detects any malware it will quarantine the file and it won't be delivered. This is really important to keep the service up and running in a proper and secure manner. With people working from home, the data needs to be checked to see what kind of data is being sent. It has a two-factor authentication mechanism. For example, if a person with a particular domain is using Kiteworks and sends a file to a party outside of his domain, that external party has to go through two-factor authentication. The receiver gets a link that takes them to the setup of a temporary account, which will be valid for three days. The recipient will also receive a customized password separately. Only after all these steps will they be able to access the file. That access is only available to a person with the mail ID to which the file was sent. In addition, admins can see who is sending sensitive content, what that content is, and to whom it is being sent, and can track emails. One week of good training will give a user complete knowledge for using the solution. The system is very easy to use. You just click on "Compose," attach a file, and send it. It's very easy compared to Outlook or Teams. It's quite simple, even for someone logging in for the first time. It is very smooth and easy to send files.
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816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
20%
Manufacturing Company
11%
Computer Software Company
8%
Insurance Company
8%
Financial Services Firm
15%
Manufacturing Company
12%
Retailer
12%
Computer Software Company
11%
Government
13%
Financial Services Firm
13%
Computer Software Company
8%
Legal Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Aspera Managed File Transfer?
Aspera Managed File Transfer is an optimal solution for customers who want to transfer large files to remote sites wi...
What needs improvement with Aspera Managed File Transfer?
The solution's pricing calculation needs revision to be more competitive
What advice do you have for others considering Aspera Managed File Transfer?
Aspera Managed File Transfer has superior technology. Overall, I rate Aspera Managed File Transfer a nine out of ten.
What do you like most about JSCAPE?
The product's most valuable feature is the high availability clustering.
What is your experience regarding pricing and costs for JSCAPE?
I rate the product’s pricing a three out of ten, where one is cheap, and ten is expensive.
What needs improvement with JSCAPE?
JSCAPE ensures data integrity. You know that the file has been transferred and on which date, as we provide timestamp...
What is Kiteworks?
Kiteworks is a secured file sharing platform that enables users to collaborate with different parties across a robust...
What do you like most about Kiteworks?
The benefits that Kiteworks has provided to its customers in terms of data sovereignty.
What needs improvement with Kiteworks?
There is room for improvement in terms of support. My team always faces challenges in accessing fast resolution for t...
 

Also Known As

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Accellion
 

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Overview

 

Sample Customers

Gwinnett County Public Schools, Evonik, Voith, BITMARCK, Oracle
BAE Systems, ABN AMRO, Boeing, Bank of America, Dassault Falcon Jet Corp, Bank of Montreal, General Dynamics, Bank of Taiwan, General Electric, Citibank Canada, Honeywell, CreditSuisse, L-3 Communications, Columbia University, Harvard Medical School, Kaplan Higher Education, Northwest Christian College, Kaiser Permanente, Share Builder, Procter & Gamble, TransUnion, Roche Diagnostics, BASF, 1-800-Contacts, Canon, AMPM, Daimler AG, Coach, Edwards Brothers, USB Financial Services
United States Securities and Exchange Commission, National Health Service, Husch Blackwell LLP, NYC Health + Hospitals, Viatris, MITRE Corporation, Chubb, Kraft Heinz, KPMG, Kohler, National Institute of Standards and Technology, Purdue Pharma, AVL
Find out what your peers are saying about JSCAPE by Redwood vs. Kiteworks and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.