LinkLive Reviews

We use it for online chat.

With the online chat, customers do not have to call in and more people can assist with a customer. Our customers are liking the fact that everything is online. They don't want to call in and they don't want to come into the bank. They can do it right from their mobile devices or their computers.

We have very few abandonments on it. More customers are getting taken care of, and that means we are seeing customer satisfaction.

Overall, LinkLive has helped us keep pace with the times. It has made us more competitive giving us another service we can offer customers.

LinkLive gives us a central location for our communication channels and that is very important. I can go back and see if someone has a complaint. Although our users are spread out, everything, all the conversations, is housed in one place. I can keep up with the conversations. The interface works wonderfully.

As far as the security goes, it has been great.

On the back-office side, it houses email addresses for when you look at the agent hunt groups. I can't use my work email address in my own online banking account because it messes up whether I'm an employee or a customer.

But as far as what the customer sees, it's great.

I have been using LinkLive for about a year.

It has never let us down.

We contacted their technical support in the beginning. They could provide faster response times, but they got everything resolved. That part was perfect.

Positive

We did not have a previous solution.

The deployment was very straightforward and very easy.

And there is no maintenance required on our side.

Our ROI isn't so much from getting more accounts, it's more that customers are saying that they love the chat feature. It's about reputation.

It hasn't yet reduced our total cost of ownership but it will in the future, as we grow.

I have not been disappointed with the pricing so far.

I don't remember the names of the other solutions we looked at. One was more like a bot system, but this one was the best to go with for our core provider.

You definitely get more bang for the money with LinkLive.You can get a more expensive product that does what this one does, and possibly more, but for the cost, it works perfectly with our core system.