It's very reliable and we haven't had much experience with any downtime or dropped calls, which, of course, is one of the most important things to us. That's been a big win for us.
LinkLive enhances efficiency with features like authenticated sessions and centralized communication. Its secured email ensures safe information exchange, while reliability minimizes downtime. However, challenges include employee enrollment, training, and role conflicts. Agents seek automated responses and better message categorization. An enhanced notification system is needed for efficiency.