Lucidspark Reviews

Primarily, I was using Lucidspark for the whiteboarding and collaboration. The whole thing was initiated because I was trying to work using the workflow on LucidChart, which triggered me to have a kind of a collaboration meeting. Nowadays, because of COVID-19, everything is virtual. So, I thought it would be a good idea to collaborate over this collaborative whiteboard using my flow in LucidChart over to Lucidspark.

Lucidspark was pretty useful because of the integration feature available, e.g., what you do in Lucidchart can be easily rolled over to Lucidspark. However, I feel there could be more integrations built into it, which would help to bring in more easier integrations from work that we have done on other tools, like Jira or Confluence.

Because of COVID-19, we were not able to run our workshops in person because of the situation. This tool helped us run the agenda of our workshops during those times using its collaboration tool, which was pretty useful for us.

It positively affected the productivity of our working and brainstorming sessions. It was definitely a saver for us because we wanted the agenda to be addressed as soon as possible. We were able to do that, and this solution was pretty useful for us.

I was able to consume what I had done on Lucidchart into Lucidspark.

I have used their sticky notes and free hand drawings. The Collaborator Colors feature is important just to be able to segregate individuals for the better interpretation of what you are putting up on the board. 

I found Lucidspark's virtual whiteboard useful, but I still felt there could be more features, like putting up presentations, creating frames, and being able to run it like a presentation. These things would make it better. If they could add more features for presentations and organizing the different sections of the board in a space, which is interlinked to how you can present them efficiently. This would be very helpful.

I started using Lucidspark very recently, for probably a month.

Performance has been fine. It has been pretty good, in fact.

I have not tested scalability.

I initiated it within my company. I'm a product manager. We did this workshop mid-December, and in the workshop, there were around 15 people.

We haven't used the support.

We have been using a couple of whiteboarding or brainstorming solutions. One is Conceptboard and the other is MURAL, which specifically has more collaboration with more features. For example, one of the features that I mentioned was integration with Bluetooth. So, MURAL has more integrations available. MURAL has the presentation capability as well, which is helpful. It also has more templates to choose from as a starting point. As a con, MURAL is just a whiteboarding tool, whereas Lucidspark has Lucidchart to help provide us a flow chatting tool as well, which kind of an advantage on the Lucid side.

Setting up and using it was pretty easy. The setup was just a few minutes. I was able to work soon after.

I personally had a hard time getting the licenses sorted out. In the organizational license, the whole process took a lot of time. Personally, I feel that the licensing could be done much better on that front.

Onboarding it was a challenge for me. They need to work a bit on making users stick to their platform, be it Lucidchart or Lucidspark, then engage them into any kind of paid services. Primarily, this will help people get stuck on their platform who will eventually use it, since they would have their work set up on it rather than the other way around. Instead of using both of these tools, Lucidchart and Lucidspark, I would recommend sticking with one or the other.

I personally believe in-person sessions are more effective for multiple reasons. You can sketch and draw ideas on a virtual whiteboard, but you cannot replicate the total creativity that comes out of a physical session workshop and what happens on a physical whiteboard. One reason is you cannot replicate the creativity that comes out of the whole environment when everybody is in the same room versus when everybody is collaborating over Zoom, or whatever meeting tools that you're using. Another reason is physical presence adds a little bit to the whole discussion as compared to being on a call or meeting on the Internet. Primarily, it is easier to see expressions, the involvement, and have more participation, as compared to a virtual platform where it is more on the individual to kind of take the lead.

I would not say that the tool itself helps prioritize ideas. Because at the end of the day, it is a collaboration platform and more based on the output of the workshop. The workshop helps you prioritize ideas, but I would not specifically credit that to just this tool, or any tool for that matter.

I would rate it around a seven to eight (out of 10). I still feel there is a scope for improvement, but it is pretty good as a baseline. If some things discussed in this review could be worked a bit on, I would definitely prefer using it.

I was developing mostly personal charts. I was using the brainstorming function and mapping my thoughts. I was using the sticky notes and organizing different ideas into categories. I was just manually using all the different tools and functions, drawing arrows. Later, I saw that they also have templates, which I thought was really cool. However, I was just manually using it for creating charts for personal organization and organizational development as well as doing organization for my nonprofit.

I was mostly working on organization, like categorizing, where I would list different projects, as my team had so many different projects that we were working on. I was just listing, then categorizing them, like color coding the different projects. That was the main thing that I was using Lucidspark for.

I was using a web version. I didn't download anything.

It made my operations simpler, clearer, and easier to do what I had to do. 

Lucidspark enabled us to spend less time creating charts. I feel like that is the biggest thing: Less time having to create the objects/charts and write stuff. That allows you to discuss topics with your team more easily, if you are working with the solution. It saved us about 20 minutes in time.

I really liked the sticky notes. They made it easy to change the colors, just click and add ideas, move those ideas around, and then connect them. I felt like they were very intuitive and easy to use.

I really liked how the virtual whiteboard can expand, then you can just move around. It is just one whiteboard, but you can make multiple ones. One whiteboard seems infinite; it seems like I could just keep scrolling and using the space however I want. So, I really liked that feature. I also liked zooming in and out, which is really helpful.

You can easily move things around. It's hassle-free. You can expand the whiteboard as much as you want and create more space. You don't have to manually alter the pixels of how big the canvas is. You can just keep scrolling if you want more whiteboard. It made my life so much easier. Zooming in and out of the whiteboard is an awesome feature that stuck out.

There are some things which are kind of complicated to know how to use. I would have to get used to them a bit more, or learn how to use them more, because I feel like there are a lot of features and I don't really know about all of them. I would need more tutorials, and that's one of the biggest things. 

It's so nice when you're able to just hop onto a program and intuitively know how to use it. Also, it is so tedious to have to teach new team members how to use the program, especially if they don't collaborate consistently but are hopping on for one meeting. The easier that they could make it for people to learn, like improving the learning curve, the better that Lucidspark could be. 

What drew me to Lucidspark was that I hopped on and it was easy and intuitive. It was very nice to look at and use. That caught me. However, there are advanced features that I would have to learn how to use, and if I want my other team members to use them, then I would have to be able to quickly and easily explain them. So, if they could make pop-up tutorials for new team collaborators, e.g., click here to do this and that as a very brief intro tutorial, then that would be helpful. I don't know if they have that already, but that would be helpful for collaborators.

There are still some things that are a little confusing or too advanced, which is why it's not easy to use and hop on. There could be some other features that could be added, like other templates. What I really liked was how there were templates that gave you examples of how you could use Lucidspark. I feel like that is helpful for people to see.

Adding more variety would be helpful for people. 

The easier it is to use, the faster someone can just pick it up and start using it. I feel like that will improve the platform and get more people to join it. A lot of small organizations need these sorts of tools, but they don't have time to spend learning about what is good about this solution and how it can help them. I would recommend making it as easy as possible, especially for small organizations.

Today, I attended a Lucidspark tutorial, but it was probably a few weeks ago when I was actually using the solution.

I used it a year ago for a few months. Each time that I was using it, I used it for about an hour, then I would go back to it and use it again for about an hour. I was using it to make some charts. I used it like 10 times.

The stability was pretty good. It didn't glitch or freeze. 

I showed my charts to other people, but no one else used Lucidspark.

I feel like Lucidspark would be more useful for smaller teams, like five to seven people, because if there were a lot of team members, then that would get very complicated.

I did not contact their technical support.

Positive

Previously, I was just trying to make charts on my own using various software, even Photoshop, where it is kind of ridiculous to make shapes. I felt like it was so tedious and time consuming. Then, Lucidspark made it so easy to make charts. That was just so helpful. Lucidspark is so fun and eye-catching because of the different colors. Also, you can zoom in and out. Even with the dotted background (the whiteboard), it's easy and fun for the eyes, rather than some boring software that's so tedious where you have to manually draw all the shapes for the charts. It has a fresh user interface that is very modern.

I just Googled "online chart maker", or something like that. That is what I needed at first: To make charts easily. I was using Photoshop, and it was just a ridiculous, tedious process. Manually making circles and adding text was kind of crazy for me, so I thought, "Maybe there's an easier way to do this?" I was searching for a program on Google, then I found Lucidspark. I signed up, and I thought, "Wow, this is perfect. It's better than I expected."

I created an account, saw the whiteboard, and then just started using it. It took a minute or two to get in and start using it. I don't remember seeing any instructions.

Return on investment depends on how much you use it, especially if people collaborate.

I was able to make boxes and objects for charts very easily, because it was just click and drag. That just made it faster. I didn't have to spend time manually making those parts of the chart, like boxes. That saved so much time where I could spend my time creating my ideas and thinking at the same time as I'm drawing it on the whiteboard. It's almost like doing it on paper, but even better. I felt like I was able to think and put it on paper at the same time, as if I were doing it on real hard paper.

I was using the web version. I don't know what I signed up for, but I don't think I paid anything. It was just free. 

I have used other visual collaboration platforms, but Lucidspark is definitely the best one I have seen.

This is a great intuitive platform for making charts. I liked how easy to use it was. You should try it.

There are tools that can make your life easier. It's good to invest in them because they will make the productivity and efficiency of your organization better.

I have not collaborated with anyone yet, but I did see that feature in the tutorial today. I thought it was really useful. So, I might try it the next time I can, but I haven't used it yet. However, I thought it was really good when I saw it.

If there are more tutorials in the future, it would be really useful.

The solution does have features to tag and automatically group ideas to help organize and synthesize ideas after a brainstorming session, but I didn't really use that feature yet. I was still manually categorizing my stuff. I didn't actually use that feature.

I actually do plan to increase my usage going forward. I hope they have more tutorials like the one I attended today. These days, I am teaching a lot online. So, I feel like I could use this sort of whiteboard for my teaching my students. I feel like I want to try something new and see how it works.

I was going to start exploring Lucidspark a bit more and trying to use it more to see if it helps me. If so, then I might possibly invest in it. However, that depends on how much I will use it and if it will be useful for what I'm going to need it for. I just tried it a few times, and for various uses, so I will keep trying it a little more.

I would rate Lucidspark as a seven out of 10. 

This is a product that is really useful in my role as a customer success manager. Our company develops marketing automation tools that Fortune 500, enterprise companies use with their internal marketing channels.

We use both Lucidspark and Lucidchart. With Lucidspark, we use it for workshops that we plan with our clients. These are strategy workshops that help them map out what they will ultimately do in our product before they actually touch it. They have to map out what the different messages are that they're going to send, what channels they're going to send them to, and what the strategy is for who receives those messages. They decide how are they going to target, personalize, et cetera.

For this use case, Lucidspark becomes a virtual whiteboard for our clients during these workshops because we've not been able to go in person since the pandemic started. Normally, we would do these works at the client site but now, we can bring it to a virtual environment and make it a really interactive experience. The client actually walks away with something really visual and really clear that shows them what they are going to use to build their system.

I use both Lucidspark and Lucidchart for two different types of workshops. The first type is a simple session that we call an effort impact workshop. This is where our clients will use post-it notes to post their ideas for different campaign types and different channels, and we'll then chart that on an effort impact graph. It's super interactive and it's really beautiful and easy to do when we're using Lucidspark.

We use Lucidchart for our user journey workshop that we run. It uses the flowchart method to build a user journey, such as an onboarding journey, or lapsing user journey, that then translates really easily into something that they would build using our product. The difference is that they would fill it with real campaigns.

The client does not have access to our Lucidchart directly. Rather, we present the charts that we design for them. It makes it easy to demonstrate something that we can't easily demonstrate on our own platform.

When I use this platform, things that would be really difficult to make interactive or make really visual can be done a lot easier. For example, when I am doing a user journey workshop, my goal at the end of it is to ensure that my client adopts the use of one of our products. It is essentially a user journey-building tool, but our clients have a really hard time knowing where to start. However, when you map the flow chart out and build it in Lucidchart, they get to see exactly what they need to build. Afterward, they get access to what we come up with together, and then they just have to use that logic to build what they need to build in our main product.

If they didn't have this pre-work done, then they would have a really challenging time, and run into a lot of issues using our product to build out this journey. A lot of what our clients do requires a little bit of pre-work because they're building out these user journeys that target really specific clients, and their audience requires them to think through the logic of when users will receive messages, et cetera. We found that for us, as CSMs, we have a much higher rate of success with clients being able to enable themselves to use our platform when we can do these workshops and actually demonstrate what they need to do in this virtual whiteboard space.

For instance, using Lucidspark and the post-it note method, we have a brainstorming workshop. It provides a really good foundation for something that they're going to go on to do on our platform. Also, because we are strategic partners with our clients, oftentimes, they'll come to us for things that they need. Perhaps they will ask for advice on what a new type of campaign is that they can run, or maybe they would like to do something different than they are doing today. It helps us with enabling them to adopt our platform more.

We really want to make sure that they're getting this opportunity to brainstorm with their team and come up with new ideas. We have clients like restaurants and retail clients that want to find new things that they can do, and this becomes a really nice whiteboard for saving all of those ideas in one place. We can share it with them afterward, making sure that they have something that they've taken away from this meeting and can actually apply when they're using our platform.

We've been conducting remote sessions since March of last year, and this really came in as a solution to us not being able to conduct our workshops in person. We're very collaborative on this team and also as a company. This is true not only with our clients but also internally. We really value being in person with each other and it's hard to quantify what the delta is of having to do this virtually versus in-person.

I think there's a lot of value to using something like this in person, but where I see the value of how this works for us virtually is that it was meant to replace whiteboarding in person. I really like that it's digital and that you can create what you need to on your own time. You don't have to be in the same room as your colleague to both collaborate on a document.

The same is true for your client, where you don't have to be in the room with them at the same time. Even if they are, it makes it a lot more inviting for the clients to add their brainstorm ideas because oftentimes, it seems when we go in person, it can be hard when you're sitting in a room with so many people. It is hard to speak up and be the person who offers an idea versus here, where you don't have to necessarily speak up to get your thoughts on the board. You can just put it there, and that creates a much more inviting environment for a lot of our clients.

It is more inviting even for a lot of our people internally, who don't have to raise their hand to say something or add something. It's simply that we're all working on this document, you can add your thoughts to the document, and that has created a really effective way for us to work while we've been remote.

The biggest way that Lucidspark has improved the way our organization functions is with the workshops that we have with our direct clients. The way that we quantify our own success is time to value for our clients, so we want to make sure that in the least amount of time, they get the most value out of our platform.

That value comes from them adopting more and more of our platform, handling more mature use cases, and doing what we consider best-in-class marketing. They can achieve it with our platform but it takes more time. The overall time to value has been greatly reduced, and using a platform like this enables us to enable our clients to achieve some of the goals that we have for them.

A reduction in time to value is a positive metric but also, having a higher engagement with our clients is also a benefit. It is difficult to become remote when you're used to hosting these workshops, or doing what we call executive business reviews with clients in person. Now that we've moved them into our remote environment, we've lost a lot of engagement. This is the reason that we've had to invest in tools like this, which have enabled us to get those clients to participate more.

Essentially, using this platform increases participation, which equates to an increase in engagement, which for us, is relatable to higher NPS scores from our clients for our product.

The productivity of our brainstorming sessions has definitely increased with the use of Lucidchart. My workshops have seen a much higher engagement. In the past, maybe ten or twenty percent of my clients would normally participate. With Lucidspark being involved, I see almost 90% engagement of everyone in the room, because they're required to add something. They want their thoughts on the board and it's not requiring them to speak up necessarily. Rather, it's allowing space and flexibility for them to add what they need to add, and they see that it's interactive, which has been a really quantifiable way for me to see the value in this and why I continue to use it.

The user interface is great. It has a very modern and clean look. One of the things that I appreciate about Lucidspark is that it's very easy to start working in it. I think there are features that I'm not aware of that I could have used, and probably some features that I don't know exist. It might take more exploration from my end to understand the breadth of what I can do. My use case feels pretty simple because I can just put squares on a board and get votes, and that satisfies what I need to use it for. But, I think that knowing all of the functionalities would potentially allow me to gain more value from it.

As it is, it's very intuitive to use, it feels very simple, and it does have that informality. I love that the space is infinite, which is something that's not true of MURAL, or if I were to delve into PowerPoint, Excel, or another application that is a more dated form of creating what I need to create. The infinite amount of space to work in is very clean and clear, and I think it just takes a little more effort to make it look like something that is presentable or shareable because it can get a little bit messy if you're not really being intentional about where you place things, and how you're creating the visual. For the purposes of why we use the tool, it's not something that we have to worry about.

The post-it notes can be very agile. We can link out to other things, and we can make these post-its into something that has a real, thought-out idea. It's not just a brainstorm, but it's actually linking up to an example of what it is we're creating.

I have used the Collaborator Colors feature one time, and I had no issues with it. It made it a lot easier to know who edited what, and I think a really great use case would be internal collaboration. This would be where a lot of people's input was coming in, rather than just me and a colleague building something together. This is where I can see the value in it, and it's something that makes me almost want to use Lucidspark more for some of our internal use cases. These would be situations where we need to create something, and it helps us brainstorm for what we're working on from an internal strategy perspective. We really like this feature, although we just didn't have much of a need for it. Our most common uses of the platform do not benefit from it.

If we did invite clients into our space then using the Collaborator Colors feature would be a great way to get them adding to what we're building. We could use those colors to assign how our clients are getting involved and using the platform. The most challenging part was learning that the feature was there.

One of our clients had fast-food delivery as part of their business model, and we wanted them to think about geofencing as a potential campaign idea. We used the space to show an example of what that looks like, so if anyone is coming back to review the board at a later time, they have that example. They can clearly see what we voted on, what we decided to do, and how they can start building it. We can also put a link into our own product using the integration, or we can put a link to an example from one of our other clients. This is another example of a valuable resource for them that is available, even after the workshop is over.

One of the features that I really like is that you can add reactions. Because we use this as a brainstorming space, we get a bunch of people in a room and get their reactions to things. It starts with getting their thoughts on paper, and in a workshop environment where we're hoping to have take-aways, the fact that you can add reactions is really valuable because we used it as a voting tool.

It is helpful because once we have perhaps 20 ideas, all on post-its on the board, what I want to do is then hear from my clients which ideas stand out. These may be the ones that they're most excited about, or what idea they find the most feasible, or which ones have the most long-term gains or short-term gains. Once we post a question, we'll use the reaction feature to kind of get these votes.

The reaction feature helps a lot from a brainstorming perspective, as it tells you what ideas to prioritize. The voting and reactions capability is one of the biggest features that we use, so it's very important to us.

Lucidspark enables us to spend more time discussing and revising ideas' next steps and less time organizing them because we use the voting feature. It means that we're able to figure out what is a priority versus what is not, and then translate those ideas into other things. For example, I've created a priority list in Excel using what we've come up with in Lucidspark. It not only means that we spend less time organizing ideas but without some of these features, it would be a lot harder for us to take a plot of ideas and make them actionable.

The fact that you can physically present and see what you've created, is another really valuable feature for us.

This is a feature-rich product and I would like to see more opportunities for teaching new users how to learn and use the breadth of the platform. Ideally, it would be nice if there were a set of guidelines to explain what it is capable of. I know that there are videos online, and I've watched a few. But, I know that when I first started, just playing around, there were things I didn't discover that I could do until much later. This is why I get surprised by certain integrations I learn that they have.

It would have been great to know right from the start, with a guided tutorial on how to use the various options. As it is now, we have invested internally in the educational resources needed to learn how to use it. A tool that can be very self-serving in that way, and enable its users to use it to the breadth of what it is capable of doing, is always a great thing.

Whatever they can do to help make the visual look a little cleaner would be great because it can get a bit messy, or inconsistent. If there were automations to do things like making sure that elements are of the same size and correct alignment, it would help to make the visual more presentable. This is important because, at the end of what you create, it can have a very positive impact on what is ultimately shared with the client.

I have been using Lucidspark since I joined this company, eight months ago.

I'm not sure how long the company has been using it for but my team has always had a license for Lucidspark. I discovered it when I was a new hire and thought it would be really effective for my role. Not everybody in my team uses it, as we're not required to, but it is a tool that we have in our toolbelt if we ever want to use it.

I have not experienced any glitches or ever lost any work.

We have not experienced issues with scalability but I can't say whether or not it will be a pain point in the future.

Our main users are the customer success team, and we are a customer-facing group. We have approximately 45 people across different locations, although not everyone uses this as regularly as some do. Perhaps you can say that 50% of us use it more regularly.

I believe that our product team and some of our growth teams also have access to the platform. We're an 800-person company and there are probably about 100 of our employees that have a license to this platform.

In our situation, it's going to be these client-facing teams like mine, and product teams that are brainstorming for product purposes. The growth marketing teams are brainstorming for growth marketing purposes.

Including our clients, the largest number of participants that we have had in a single session is 12 or 13.

This solution is highly adopted across my team but not across my entire company, so it is not yet used very extensively. I did a workshop with our internal tech team a week and a half ago, and this was in order to encourage the usage of Lucid. This is necessary because we have licenses to a lot of software tools, and not everyone uses all of them all the time.

One of the problems is that people don't know what they have access to, so one of my goals is to roll this out more broadly, or at least inform more people that they have this tool available to them because it has served such a great purpose for me.

I know they've not made it easily discoverable or super prominent for people at my company coming into this role. I am happy that I stumbled upon it, but I think there's a lot more room for people at my company to realize that we have access to this and that it can serve a great purpose.

Overall, I estimate that between 5% and 10% of the people in our company regularly use it. I hope to grow that number to at least 15% or 20%.

I have not been in contact with technical support.

I have used MURAL in the past and I think that it's the closest solution that I have used, in terms of the interface. Compared to MURAL, Lucidspark is easier to use and I don't feel constricted when using it. MURAL felt a lot more challenging to get started with and I had to watch a lot more tutorials.

Visually, MURAL creates something that is more presentable to a client. I think that Lucidspark has a very brainstorm-like look and feel to it and it's not necessarily going to look beautiful at the end. MURAL, on the other hand, makes something look very put together, presentable, and ready to share with executives. Lucidspark has much more casualness or informality to it, but at the same time, it is very easy to use and it gets the job done.

We do still have MURAL at the company, although we have fewer licenses and they are available on a request basis only. The Lucid implementation predated it and I don't know if we have used MURAL for a specific use case. Rather, it is something that we are testing the effectiveness of. In fact, I don't think that we had used anything for this specific use case before. The reason is that a big part of why we use these tools now is that we're in a remote and virtual environment.

Lucid Suite is my favorite in terms of the options I have available for how I can create a foundation, begin brainstorming, create a flowchart, or whatever it is that becomes a really critical visual that I'm going to then use with my clients.

Using it only involves logging in. We already had a license and I didn't have to download a web app. It's all done on the website.

I had no hoops to jump through in order to get a license. All I had to do was login using my SSO and I had one. I'm not sure if my entire team or my entire company has access. We are an 800-person company and there is a suite of tools that we have access to without needing to ask, or raise a support ticket for.

I have never had to do anything in terms of maintenance, such as updates. All that I've had to do is log into the website.

I would say that in aggregate, it's possible that we haven't seen ROI, given that it's not something that is widely used. From an individual standpoint, I see a return on investment for me using it, and in me improving my role and my relationship with my clients.

In general, my company's ROI is harder to quantify.

Lucidspark has features for tagging and automatically grouping ideas to help organize them after a brainstorming session, although I don't take advantage of them. I think that it would be helpful but it feels like a little bit of extra work, for what we're using it for.

Lucidspark has integration with Slack, although I haven't looked into how it works yet. This is something that I plan to do in the future.

The Lucid Suite can be managed by a unified administration console, although that functionality is not particularly important for us at my company. We do things in an ad-hoc fashion and I use this for different needs that we have. We don't necessarily need a centrally managed administrator because of how we use it.

Overall, the Lucid Suite feels like a very user-friendly and easy way to make that first step, brainstorming, happen. We haven't moved to the next step where we take the charts that we make and bring them into action outside of Lucidchart and Lucidspark. This is because that action is actually taken by our clients in the ways that we use the platforms.

For our clients' sake, it helps them to visualize each step of the process and it becomes a point of reference to take a look at what we built together, and then use it to expand their platform. Internally, using the suite in this way is not something we've taken advantage of yet.

For me, the suite represents a foundational step for a very specific use case.

For anybody who is implementing this product, I would encourage them to think out of the box in terms of ways that the tool can be used by them. We're definitely an example of a company that probably doesn't use it for its intended use case, but it really solves a big gap for us that was brought on by being in a remote environment.

MURAL has a much more pronounced use case that involves creating something that you can share with clients, that can be very visual, and also really interactive. Lucidspark has the same potential, even though it's not always clear that this is something you can use it for.

The biggest lesson that I have learned from using Lucidspark is that brainstorming in a digital space is much more flexible than how we're used to doing it in person. Not only is it flexible, but you get to create something that persists. It can be used and shared and made so much more agile, and it's great to have a record of that. 

It changed my perspective of how we brainstorm in the digital age, in general. It's awesome to me because in the past, using a whiteboard in the conference room didn't feel as productive because whatever we white boarded on, we took a photo of, and it wouldn't persist in the same way when we built it in this tool.

In summary, this is a good product that has very much fulfilled my use case. There are other tools out there that might be better for some of the things that we do, and at the same time, I think that there's a lot more this product offers that I haven't explored yet. I would like the tool, itself, to introduce me to those opportunities in use cases without me having to wonder what else I can do on the platform. This is a big reason why I haven't used it for some of those other purposes.

I would rate this solution a seven out of ten.

We do a lot of whiteboarding.

Since we're in the IT field we have a lot of process maps that we draw and it's easy to collaborate with the team on a live Zoom or any conference call we have going on, where whoever is participating just throws their ideas onto the board.

A benefit is that anybody, across any platform, can collaborate anywhere. They don't need to have software installed, like with Visio.

The solution also enables us to spend more time discussing and revising ideas and less time organizing them. Once we're ready, we take it to our leadership and the leadership might see something that we didn't see. They're able to easily move it around and say, "What if we move the process this way?" They can do it on their own time. We don't have to wait for them to join a call and do it. We just send it over, and then they'll revise it and send it back to us. It has made our working and brainstorming sessions very simple. It has cut down a lot of back-and-forth. We're able to get to the result in less time than we used to. It saves us at least one day per week.

The most valuable feature is the live, interactive whiteboarding. For brainstorming high-level ideas and concepts it's like Visio but much better, because it's online. Collaboration for process is much easier. Everybody else has more of a "sticky-notes" type of solution. But with Lucidspark, you're using visual diagrams and the icons and things that you need that are more like Visio.

In terms of the user interface and intuitiveness, it's easy to use even for a non-technical person. You just throw things on and, for whatever you need, there is drag-and-drop. You don't have to train anybody. Everybody, right off from day-one, knows how to use it and take it forward.

We also use the Collaborator Colors feature and with it we can see who has proposed an idea when we're on a live call. If it's me or if it's my boss who said, "Hey, maybe we should do this," we can say, "Yeah, that looks better than what Joe said," for example. Or we can say "Hey, Joe's ideas kind of make sense," and we can take mine out and put his in place.

In addition, it has ready-to-go boards for process. You convert them into PowerPoint or the like and export them very easily and plug them in. That's what we do, most of the time: We build the process map and, once it's ready, we export it and stick it into PowerPoints. We also build a lot of solution documents for different technologies and processes. We use the Lucid diagrams and put them into the solution documents.

You can also add pages. Once we like something on page one, for example, we drag it and move it to a different page where we're saying, "Hey, this is the final process for this."

And the fact that the suite can be centrally managed by a unified administration console is very good, because then you're not tied down to a per-license model. Instead, it's more of a SaaS model, so if somebody leaves the team you can just reassign the license to their replacement.

We have been using Lucid products for years. We have been using Lucidspark since it was released about four months ago.

The stability is excellent. We haven't had an issue where it was down or we couldn't reach it.

It's easy to scale because it's not on-prem. It's cloud-based, so we just have to add licenses and reach out to our rep for Enterprise.

We have about 10 users of the solution. There's room to grow, obviously, but I don't see us doing so right now.

I have not used technical support.

The initial setup is straightforward because we use the SaaS model; nothing on-prem.

The process took us about four weeks but that was more due to our internal process because we had to get approval from InfoSec and everybody to make sure that there were no vulnerabilities in the software or anything that was getting installed, and that no data—client information, health information—was stored on the cloud.

For the deployment, on our side, there was just one person, but building and getting all the initial approvals involved about four people who are in InfoSec, IT, the leadership, and FP&A for the cost.

Not everybody uses Lucidspark on a daily basis. Some teams just use it when they need to build charts, once in a while. But we have seen a return on investment for people who use it on a daily basis, in terms of time and money savings, because we're not allocating licenses 100 percent. We can transfer a license on-the-fly. With Visio, if a person leaves the team tomorrow, you have already paid upfront.

There is room for improvement in terms of the cost. It should all be bundled together. It's becoming like a Microsoft, where you have to buy all the different version features separately. It should just all be bundled with one price. I shouldn't need to buy Lucidspark separately and Lucidchart, etc. That model is like what Microsoft does, and it's very annoying.

The only other options were Visio and Visio Online but they are both by Microsoft. They were not compatible with Mac and others. That's why it was easy to make the decision to go with Lucid.

When it comes to prioritizing ideas we use monday.com to prioritize our tasks at hand. Based on that, we use Lucidchart to bounce ideas around.

We have the full Lucidchart, the full Enterprise version, so that we're able to build process maps and everything else. I am mostly on the build side of things. We build the solution and then we hand off the solution document. We design how the process will look, on Lucid, and then we build it out and give it to operations to run. We don't really see when it goes live. But it helps the build side to collaborate and get to that point.

I think it's a great product. It's easy to use and there is not much hand-holding needed from an IT perspective. The SaaS model is great because it's cross-format. We're able to use it from our iPad or phones or from anything. It doesn't matter where we are.

I used this product for coursework in a design class as a university student. It was primarily for UML diagrams, activity diagrams, and several other diagrams that are typically used in IT.

I find the intuitiveness of the user interface to be very good. The main benefit to using this product was how much more quickly I could get things done, and this is because it was more intuitive than the other options. It is also responsive, and I've actually saved a lot of time using it compared to a few other options that I tried.

For example, I tried for approximately four hours to get one particular diagram working using Draw.io and Visio. I finally gave up when I couldn't get it working, then it took me about five minutes to complete it with Lucidspark.

I have used the Lucidspark whiteboard to brainstorm ideas with group members for group activities, albeit the collaboration was not always virtual. We were together in the same room. However, it is good because it helps to keep everything organized and it's easier to distribute if you've got an electronic copy.

It is important to point out that we did use it for collaboration, although it was more of a visual tool to help us get everything in front of the group. After that, we moved our points to a more organized spreadsheet. We would use it as a tool to keep it on task while we were talking over Discord.

As part of our work, we used it during remote sessions. I found that it's always a bit harder to keep people on the same page when it's not in person, but everybody was paying attention.

We used both Lucidspark and Lucidchart. Lucidspark was used primarily for group work, whereas Lucidchart was used for generating reports and whatnot. The combination of the products was helpful in terms of visualizing each step of the process. Overall, the suite is easy to use and there are no really annoying idiosyncrasies that I had to learn.

Using this product helped to boost the productivity of our working sessions. We were doing some front-end design of an app, and there were times when we couldn't meet in person. Being able to quickly draw something up so that everybody could see it, made the process much easier.

I enjoy being able to just use an endless canvas because I tried using some other apps and they were a bit fiddly to deal with. For example, I had a lot of arrows and Draw.io was very annoying. I also used a different, industry-based application, Visio, and that was just hopeless.

How easy it is to use is the best feature.

Initially, I was a little confused about how to get to the different projects.

I would like to have a dark mode, but the option is not available.

When I was making some of the charts, some anchors were a bit annoying. I had trouble keeping everything lined up where if I moved a section over to add to a chart, it became a bit more difficult to get everything back into line. I had to go through each element that I'd moved because sometimes it would end off by a few pixels, which really annoyed me.

I used Lucidspark for approximately three months, over the course of a semester at university.

The stability was good. I didn't have any particular issues with availability or performance.

For the scope of the work that I had to do, and the level of collaboration involved, I did not have any issues with scalability. I didn't really have to consider how much further it would need to expand.

I tried using Draw.io and Visio. What I really liked about Lucidspark is that all of the specific icons were available and easy to find. Each kind of UML diagram that I wanted to work on was already included.  I didn't have to go hunting around for those and that they also work seamlessly.

For example, I had to do some curved arrows to and from certain boxes and it was really difficult to make those symmetrical using Draw.io. However, I could do this pretty easily in Lucidspark.

The initial setup was very simple. I just had to sign up and then it was available in the browser, so there was very little setup. All of the things that I needed were just modules I had to open. I skipped the tutorial, so I didn't need that. It was very easy.

I have definitely seen a return on my investment. For the amount of time that I saved, even for just one sticking point, in particular, I felt it was a good ROI. The reality is that it saved me a lot of time and I'm pretty busy, so that was very important.

As some of the charts that I was using had a couple of hundred elements, I needed to use a paid version of Lucidspark. The pricing is very reasonable. It is more expensive than some of the free options out there but much cheaper than Visio, and it works much better.

My advice for anybody who is considering this solution is to just give it a try. It has basically the same interface as Draw.io, which I know a lot of people are using, so they may already be familiar with it. The difference is that some of the annoying factors of working in that system were eliminated.

For example, with Draw.io, you really have to manage what's in front of what. Whereas in Lucidchart and Lucidspark, it was much easier to keep people organized, especially as an interactive task when collaborating.

One of the features available is the Collaborator Colors, where users can be assigned certain colors for their notes and other contributions. We did not use this feature extensively. Rather, we all got our thoughts out, transferred the dot points, and kept track of who is assigned tasks by using the collaborator colors. Essentially, it was our tracking mechanism.

I would rate this solution a ten out of ten.

I have used it primarily during conference calls to share things and to use it as a whiteboard tool, so that I am able to draw block diagrams with remote people, just like I would on a whiteboard in person.

Lucidspark has allowed my team to better communicate visually when it comes to explaining how different things work and then how they go together. We do hardware design, primarily, so being able to show how a system goes together structurally is helpful.

It also enables you to prioritize ideas, which is important. When we are having a meeting and want to assign tasks to people, being able to prioritize what people work on first is important to us.

Overall, our brainstorming productivity has been about the same with Lucidspark as when we were in the office. But because we are working remotely, it has been a time-saver and allowed us to be more productive while being in different locations.

In combination with Lucidchart, it is helpful when it comes to moving your ideas from the idea stage to execution. It definitely helps get everybody on the same page and working in the same direction. It keeps everybody going.

It provides that functionality of being able to draw freehand. That is one of the strong points. The block diagramming and being able to draw and then erase is helpful. And then I can save a copy of it. It's great.

The user interface is good. I have used Lucidchart longer than Lucidspark, so I was used to the way their drawing tool works, and that translated well to using this.

The virtual whiteboard is useful for brainstorming and quickly drawing and getting your thoughts out without having to do a formal, formatted drawing. For example, if I am doing a Zoom call, I can just share my screen and I can draw freehand and change colors.

It's also helpful that the Lucid suite can be centrally managed by a unified administration console. Although it is not critically important, it's helpful that one person can control it.

One thing I wish it had is, if I draw a square or a rectangle freehand, that it would actually just draw a nice rectangle; or similarly with a circle. Some sort of automatic shape recognition and formatting would be helpful.

I also wish I had a pen and tablet so I could draw better. I have a hard time drawing freehand with my mouse.

I have been using Lucidspark since it was first announced in September or October, so it has been a few months.

My impression, so far, of the stability and performance of Lucidspark has been that it's great. I use it just about every day.

In terms of the scalability, I understand you can get whole teams of people working on it and that is great. We don't necessarily need to do that at the moment. At any given time there are four to six people working in Lucidspark in our company, all engineers.

As we grow our business, we will increase the number of seats that we have, for sure.

I have not needed to use their technical support.

The initial setup was very simple and very quick. There were no problems whatsoever setting it up since we use it online. There was no install. It was just a matter of logging in and reading through the instructions and getting to work.

We have definitely seen ROI. It has saved a lot of time and frustration in just doing diagramming. Things come out much easier on Lucidchart than on other tools. Lucidspark has been helpful in remote meetings. If we were all in the office, I would possibly not be using Lucidspark, but its biggest appeal is for remote access.

The pricing seems reasonable. Lower would always be good.

As far as drawing tools go, it has been my favorite. I was previously a Visio user and I find Lucidchart to be much more useful than Visio.

I have also evaluated a lot of tools that compete with Lucidchart, and I have liked Lucidchart better than all of them. It's a personal preference. It is just the way one's mind works. Lucidchart draws things intuitively, the way I would like them to be drawn, without having to figure too many different things out. I have a real problem with the Visio works, and I used to use OmniGraffle on the Mac, and Lucidchart is superior in most ways for me.

For me, the Collaborator Colors feature is only moderately important. And when using the solution for remote or virtual brainstorming sessions the activity and engagement levels of users during such sessions, when compared to in-person sessions, is about the same.

I don't think it provides more time to discuss ideas, rather than organizing them. It's about the same as if we were all in the office and doing it in front of a whiteboard. But especially for remote working environments, it has been really handy. I like being able to export the drawing to a PDF and save it for future reference.

Overall, Lucidspark is a useful tool.

My primary use case is for documenting processes. 

The Whiteboard session feature could be the most helpful feature. It can help my organization through brainstorming and design sessions for technical tools, systems, and solutions. It's hard to brainstorm remotely and this tool will help to facilitate that.

Lucidspark enables us to spend more time discussing and revising ideas and next steps and less time organizing them. We're spending the same amount of time working through all those items. It takes the same amount of time for us to use Lucidchart as it is to use Lucidspark.

The suite is really helpful at helping us to visualize each step of the process from brainstorming additional ideas to turning those ideas into reality. I'm speaking more to Lucidchart, but also Lucidspark. I use Lucidchart and Spark pretty often. The products in the suite easily convey processes to people. They're really helpful. I think they're great workflow tools.

It is pretty easy to move our ideas from the idea stage to execution using the vendor's suite of products. We use it pretty often too. We use it to convey how the technical solutions will actually impact a stakeholder. It makes it really easy for us to give our stakeholders something visual before we've actually built something.

The sharing feature is the most valuable feature. It's been really easy to share Lucidspark boards and documents with other people.

The Lucidspark app creates a web link and you can just copy-paste and give that to anyone, for anyone to view a flow chart or document you've created, it's just like a Google doc.

The user interface is pretty straightforward. I have no real complaints. It's pretty clear what I need to do and how to do it.

So far, Lucidspark and Lucidchart have been comparable products. Lucidspark has been helpful, but it feels like there are products that can replace it and that I could use that work just as well.

The tool felt pretty similar to Lucidchart and I wasn't a super avid user of it. A lot of the features were pretty similar. I feel like they were pretty straightforward. I didn't run into any issues. And even in terms of non-issues, like enhancements, I feel like there wasn't anything I could really think of that would be helpful to improve the tool.

Creating the documents was pretty straightforward. Lucidchart has templates. I didn't use the template feature, but that was something that I wanted with Lucidchart that I saw that they had in Lucidspark, but I didn't use.

I have been using Lucidspark for two months.

It is very stable.

It is pretty scalable. It felt like it matched a lot of the same structure as Lucidchart in terms of how they organize their documents. 

One of the other team members who uses it is a software developer. He helps to build and design technical shelves for submissions. I use it in my role as a manager of the business systems team. I help with the use case that I use it for which is for business analyst work that is documenting requirements and sharing process flows for the business.

It does not require any maintenance. 

We did not use it that extensively and currently have no plans to buy a license. It looks like a helpful tool for the Whiteboarding component, which I'd love to use in future meetings, but I think they have a free version that I'm looking at now. 

I have also used Google Sheets. I chose Lucidspark because of the free trial.

The initial setup was straightforward. I just got a license and then logged in and it was an easily true SaaS product. The moment I had the license and was able to log in, I was able to access the product and immediately start doing stuff.

If we were paying for the solution, I would definitely expect to see some return and the return would be in terms of efficiency gains. The main reason I'd want to use it is to make it easier for my online team to communicate, discuss, and brainstorm with each other. If it's subjectively easier to do that, then that feels like a return to me. It would be around 5% to 10% of a return. 

There are licensing fees for some of us to use it, but I'm not sure what they are and I don't remember encountering it during the trial.

It has not affected the productivity of our working and brainstorming sessions too much. We recently did a big overhaul on our Salesforce system for some of our logic and one of our offshore developers used Lucidspark to explain how he designed the solution that just made it really easy for us to understand. He used documentation as the technical design.

My advice would be to use it more. Use it more than I did specifically for the Whiteboarding design and scrum rituals that happen. Utilize more of the features. 

I would rate it a six out of ten. It's a good product. I just don't know if it's valuable. It just seems like I could use it in Lucidchart or with other products in their suite to replace it.

We use Lucidspark as a tool to collaborate on organizing our platform architecture. The company I work for has a lot of different platforms and backend systems and we've used Lucidspark a lot to document what those platforms are, share it amongst our teams, and make sure everything looks correct. If there's feedback or changes, it's really easy to use this app to have that shared with everybody.

An example of the use case would be a request to show the entire structure of our company, data structure, and platform structure. I would create a chart with all that information. Usually, it would be from a sketch or a whiteboard drawing, and then I would use Lucidspark to make it that much more clean, clear, and editable.

It's easy to collaborate and it's easy to share amongst various team members. I myself am a product designer, and I found that in the past, as a project designer it's hard to work with engineers in terms of finding a product that satisfies what I need and want to do with the project designer and what they need and want as engineers. This tool is a good combination of both, and I feel like it's super easy to use. It makes a lot of sense. It's simple enough, but also has enough complicated features to make it what we want it to be.  

The usability is overall super straightforward and it makes a lot of sense after you spend some time in it.

The user interface is not intuitive because I have used other applications previously, and Lucidspark took a little bit more time. Once I figured out how to save shapes, that was super helpful, but it did take probably one or two times to get there. Once I understood it, it made a lot of sense. I did watch a quick tutorial, which was helpful just to get a sense of how to make some changes and update everything. 

I've only been using it for a very short amount of time. It's pretty new to me. I've used other products similar to it before, but I'm on a new team and so we're using this product to check it out and see how it would work from a collaborative perspective.

It seems very stable. I haven't heard of any issues with it. I know it's been tried and true with our team.

It seems to scale really well. It seems to be really easy to modify, expand on, and add on to. Currently, we have about 60 users and their roles range from data analysts, backend engineers, front-end engineers, platforms engineers, and one product designer. 

I've never had to engage with their tech support but there seems to be a lot of resources.

We were using Overflow and were using it mostly just because it was familiar to us and it was pretty simple. But we switched over because Lucid is far more robust in terms of what it could do and is more geared towards the engineering team. It was also more affordable for our team.

The initial setup was straightforward. It was really easy to jump right in and figure things out. It took a little bit of time to find out some more specific things that I wanted to do, but it was pretty easy to understand and figure out.

Our engineering team does the deployment, if necessary.

We needed about three members that have access to deploy. All of their roles are various types of engineers.

Lucidspark is being used within a small portion of our team relatively extensively, but we do have plans to expand on it and provide more access to more teammates at my company. The growth will be slow over time but it surely has been growing.

It has enabled us to have the ability to ramp people up more quickly and educate employees more effectively. Even though we only have five or six of us using Lucid, we have a lot of our teammates still viewing and engaging with it. That has been extremely valuable to better document and educate our teammates on various topics and information.

My advice would be to really check out all the features, see all that I can do. Understand that it's a really powerful tool and it could really add a lot of value to what your team does and how they structure everything.

I learned how important it is to have tools that allow my teammates to be able to see what's going on, make comments, make improvements, and to do it in a way that doesn't bottleneck. It has been eye-opening to see how those tools enabled that without having a ton of back and forth. It makes my job a lot easier.

I would rate Lucidspark an eight out of ten. It's a really great product. I do think that there are still possibilities for improvement and extension, or just overall ad-ons to make the user experience a little bit cleaner. But in terms of what it can do and all the additions it has, I think there's a ton of potential.