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reviewer1600296 - PeerSpot reviewer
Founder at a training & coaching company with 1-10 employees
Real User
Provides a seamless, collaborative, and engaging way of working, and the time saved has been a huge game-changer
Pros and Cons
  • "The ease of using Lucidspark is definitely my favorite. It has been very intuitive, and it is easy for me to drag and drop my ideas to be able to be viewed by my colleagues. It is easily accessible for everyone with whom I'm working."
  • "Sometimes, editing text can be confusing. Changing different fonts and subtitles and the shapes that you're trying to use can be confusing. There isn't that much that I would improve other than just nitpicky user differences."

What is our primary use case?

I've been mainly using it to make flow charts and kind of brainstorm ideas for my business. I have not used it for anything else yet. I'm going to expand later into more collaborative forms of using Lucidspark.

I've installed it on my computer.

How has it helped my organization?

Something that has helped me a lot is definitely organization and having a visual map of where I've decided to go with everything. It has helped me become more engaged with my colleagues and with my ideas. It is easier to bring something to fruition once I've had everything laid out in front of me. There is such a high level of engagement with the data that we've been using. It is easier to get everything done in a smooth manner during Zoom calls or even in-person sessions.

Its virtual whiteboard is very functional for brainstorming high-level ideas and concepts, and you can use it for this. It creates an easily accessible area where I can just put my ideas. I don't have to worry about having one person to do the job of writing everything down. It saves a lot of time when working collaboratively. I'm not sure how much time I'm saving exactly, but it has definitely been saving a lot of filler time. Probably, it has saved six hours just on working through. You don't have to assign people certain tasks. Everyone can work on the same thing at the same time.

Its Collaborator Colors feature helps in keeping a track of who's doing what and how different ideas are meshing together. It isn't the most important feature of Lucidspark for us. I am in a small business, and I don't necessarily need to scroll on some sort of infinite whiteboard to see everything, but it is very important from the visual aspect of knowing how everything has been organized. You can see a visual thought process on the screen.

One of my favorite things about Lucidspark is that it is very easy to use. It is very intuitive for all users. There is not much time lost in setting up or doing anything else, which makes it different from in-person sessions. In in-person sessions, you have to set up everything on a real whiteboard and spend time erasing it, whereas, in Lucidspark, you can just click, drag, and delete all of your ideas.

It is helpful for prioritizing ideas. I've been using Lucidspark to brainstorm ideas. Anything that I've used on Lucidspark is going to be one of my more prominent ideas. It makes it easy to bring them to fruition. It turns the ideas into more accessible thoughts that can be added and edited by me and my work colleagues.

It helps you see the way everyone is thinking and the way everyone is coming up with these ideas because it is so visual. Everything is in front of you, and you don't have to worry about the organization as much because it is helping you intuitively do that.

What is most valuable?

The ease of using Lucidspark is definitely my favorite. It has been very intuitive, and it is easy for me to drag and drop my ideas to be able to be viewed by my colleagues. It is easily accessible for everyone with whom I'm working.

What needs improvement?

Sometimes, editing text can be confusing. Changing different fonts and subtitles and the shapes that you're trying to use can be confusing. There isn't that much that I would improve other than just nitpicky user differences.

Buyer's Guide
Lucidspark
January 2025
Learn what your peers think about Lucidspark. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.

For how long have I used the solution?

I have been using this solution for about three or four months.

What do I think about the stability of the solution?

It is very stable, and I have never run into any issues where I have to talk to a customer service team. It has been very reliable for me and everyone I've been working with. I wouldn't say that I've had any trouble with it.

What do I think about the scalability of the solution?

I haven't necessarily been in a place where I've needed to use the scalability aspect of Lucidspark, but in the future, I can see that being something that I would look into. Knowing how Lucidspark has been easy to use for me, I'm sure it would be easy for me to scale in the future.

Currently, I'm the main user of Lucidspark, and then I have people who come on to my charts and help me with them. There are probably around 10 or 15 people on it at one time, but I'm the main editor.

It has become my main form of brainstorming and creating ideas before I bring them out into my company. It is just a way to visually see everything before it becomes palatable within the company. In the future, I would end up using it more collaboratively with my colleagues, but for now, it is the personal and visual way of thinking about things.

How are customer service and support?

I have never interacted with their technical support.

Which solution did I use previously and why did I switch?

I used Jamboard in the past. I switched because Lucidspark was easier in my experience. It was easier for it to become a part of upfront work instead of making it difficult for everyone to be on one document at the same time. Lucidspark doesn't necessarily have the same glitches that the Google Suite apps have. It has this seamless, user-friendly format that does not get in the way of the actual creative process, whereas Jamboard kind of got in the way. It was more focused on setting it up than actually creating the idea.

How was the initial setup?

It is very straightforward. Learning how to set it up is very easy, and it doesn't take away from the process at all. It is easy to navigate, and it has images. Combined with this kind of modern setup, it is very easy for anyone to use. It took about half an hour.

What was our ROI?

Definitely, just the time saved has been a huge game-changer with everything that I've been doing. There is no time that I have to spend getting everyone into one document or into one file to try and create an idea. It is always there, and everyone is on the same thing contributing at the same time. As an administrator, it is easier to be straightforward and have everything planned out in one space rather than flipping back and forth between different files.

What's my experience with pricing, setup cost, and licensing?

I don't think that the cost is ever something that I considered. It has always been worth it to pay a small payment and help everyone with their tasks. It has definitely helped me become more organized. I don't think that the cost has been a barrier at all, and it is worth it to be able to pay for it.

Which other solutions did I evaluate?

I didn't evaluate other solutions. I just kind of went with it.

What other advice do I have?

It is completely worth it, especially during the time where half of the workers are online. It makes things much more seamless, and it gives us a more collaborative and engaging aspect of working where you feel like everyone is together, especially on the same file. Not overthinking the whole online aspect of Lucidspark would be my advice.

I have not yet used its integration with other products. I have also not used any other product from their suite. I have only used Lucidspark so far.

I would rate Lucidspark a 10 out of 10. I haven't had any issues.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Director of Business Systems at a media company with 501-1,000 employees
Real User
Helps to visualize each step of the process but is replaceable with other products
Pros and Cons
  • "The Whiteboard session feature could be the most helpful feature. It can help my organization through brainstorming and design sessions for technical tools, systems, and solutions. It's hard to brainstorm remotely and this tool will help to facilitate that."
  • "It has not affected the productivity of our working and brainstorming sessions too much."

What is our primary use case?

My primary use case is for documenting processes. 

How has it helped my organization?

The Whiteboard session feature could be the most helpful feature. It can help my organization through brainstorming and design sessions for technical tools, systems, and solutions. It's hard to brainstorm remotely and this tool will help to facilitate that.

Lucidspark enables us to spend more time discussing and revising ideas and next steps and less time organizing them. We're spending the same amount of time working through all those items. It takes the same amount of time for us to use Lucidchart as it is to use Lucidspark.

The suite is really helpful at helping us to visualize each step of the process from brainstorming additional ideas to turning those ideas into reality. I'm speaking more to Lucidchart, but also Lucidspark. I use Lucidchart and Spark pretty often. The products in the suite easily convey processes to people. They're really helpful. I think they're great workflow tools.

It is pretty easy to move our ideas from the idea stage to execution using the vendor's suite of products. We use it pretty often too. We use it to convey how the technical solutions will actually impact a stakeholder. It makes it really easy for us to give our stakeholders something visual before we've actually built something.

What is most valuable?

The sharing feature is the most valuable feature. It's been really easy to share Lucidspark boards and documents with other people.

The Lucidspark app creates a web link and you can just copy-paste and give that to anyone, for anyone to view a flow chart or document you've created, it's just like a Google doc.

The user interface is pretty straightforward. I have no real complaints. It's pretty clear what I need to do and how to do it.

So far, Lucidspark and Lucidchart have been comparable products. Lucidspark has been helpful, but it feels like there are products that can replace it and that I could use that work just as well.

What needs improvement?

The tool felt pretty similar to Lucidchart and I wasn't a super avid user of it. A lot of the features were pretty similar. I feel like they were pretty straightforward. I didn't run into any issues. And even in terms of non-issues, like enhancements, I feel like there wasn't anything I could really think of that would be helpful to improve the tool.

Creating the documents was pretty straightforward. Lucidchart has templates. I didn't use the template feature, but that was something that I wanted with Lucidchart that I saw that they had in Lucidspark, but I didn't use.

For how long have I used the solution?

I have been using Lucidspark for two months.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is pretty scalable. It felt like it matched a lot of the same structure as Lucidchart in terms of how they organize their documents. 

One of the other team members who uses it is a software developer. He helps to build and design technical shelves for submissions. I use it in my role as a manager of the business systems team. I help with the use case that I use it for which is for business analyst work that is documenting requirements and sharing process flows for the business.

It does not require any maintenance. 

We did not use it that extensively and currently have no plans to buy a license. It looks like a helpful tool for the Whiteboarding component, which I'd love to use in future meetings, but I think they have a free version that I'm looking at now. 

Which solution did I use previously and why did I switch?

I have also used Google Sheets. I chose Lucidspark because of the free trial.

How was the initial setup?

The initial setup was straightforward. I just got a license and then logged in and it was an easily true SaaS product. The moment I had the license and was able to log in, I was able to access the product and immediately start doing stuff.

What was our ROI?

If we were paying for the solution, I would definitely expect to see some return and the return would be in terms of efficiency gains. The main reason I'd want to use it is to make it easier for my online team to communicate, discuss, and brainstorm with each other. If it's subjectively easier to do that, then that feels like a return to me. It would be around 5% to 10% of a return. 

What's my experience with pricing, setup cost, and licensing?

There are licensing fees for some of us to use it, but I'm not sure what they are and I don't remember encountering it during the trial.

What other advice do I have?

It has not affected the productivity of our working and brainstorming sessions too much. We recently did a big overhaul on our Salesforce system for some of our logic and one of our offshore developers used Lucidspark to explain how he designed the solution that just made it really easy for us to understand. He used documentation as the technical design.

My advice would be to use it more. Use it more than I did specifically for the Whiteboarding design and scrum rituals that happen. Utilize more of the features. 

I would rate it a six out of ten. It's a good product. I just don't know if it's valuable. It just seems like I could use it in Lucidchart or with other products in their suite to replace it.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Lucidspark
January 2025
Learn what your peers think about Lucidspark. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
President at LSF Design
Real User
Allows my team to better communicate visually when it comes to explaining how different things work and go together
Pros and Cons
  • "The virtual whiteboard is useful for brainstorming and quickly drawing and getting your thoughts out without having to do a formal, formatted drawing. For example, if I am doing a Zoom call, I can just share my screen and I can draw freehand, and change colors."
  • "One thing I wish it had is, if I draw a square or a rectangle freehand, that it would actually just draw a nice rectangle; or similarly with a circle. Some sort of automatic shape recognition and formatting would be helpful."

What is our primary use case?

I have used it primarily during conference calls to share things and to use it as a whiteboard tool, so that I am able to draw block diagrams with remote people, just like I would on a whiteboard in person.

How has it helped my organization?

Lucidspark has allowed my team to better communicate visually when it comes to explaining how different things work and then how they go together. We do hardware design, primarily, so being able to show how a system goes together structurally is helpful.

It also enables you to prioritize ideas, which is important. When we are having a meeting and want to assign tasks to people, being able to prioritize what people work on first is important to us.

Overall, our brainstorming productivity has been about the same with Lucidspark as when we were in the office. But because we are working remotely, it has been a time-saver and allowed us to be more productive while being in different locations.

In combination with Lucidchart, it is helpful when it comes to moving your ideas from the idea stage to execution. It definitely helps get everybody on the same page and working in the same direction. It keeps everybody going.

What is most valuable?

It provides that functionality of being able to draw freehand. That is one of the strong points. The block diagramming and being able to draw and then erase is helpful. And then I can save a copy of it. It's great.

The user interface is good. I have used Lucidchart longer than Lucidspark, so I was used to the way their drawing tool works, and that translated well to using this.

The virtual whiteboard is useful for brainstorming and quickly drawing and getting your thoughts out without having to do a formal, formatted drawing. For example, if I am doing a Zoom call, I can just share my screen and I can draw freehand and change colors.

It's also helpful that the Lucid suite can be centrally managed by a unified administration console. Although it is not critically important, it's helpful that one person can control it.

What needs improvement?

One thing I wish it had is, if I draw a square or a rectangle freehand, that it would actually just draw a nice rectangle; or similarly with a circle. Some sort of automatic shape recognition and formatting would be helpful.

I also wish I had a pen and tablet so I could draw better. I have a hard time drawing freehand with my mouse.

For how long have I used the solution?

I have been using Lucidspark since it was first announced in September or October, so it has been a few months.

What do I think about the stability of the solution?

My impression, so far, of the stability and performance of Lucidspark has been that it's great. I use it just about every day.

What do I think about the scalability of the solution?

In terms of the scalability, I understand you can get whole teams of people working on it and that is great. We don't necessarily need to do that at the moment. At any given time there are four to six people working in Lucidspark in our company, all engineers.

As we grow our business, we will increase the number of seats that we have, for sure.

How are customer service and technical support?

I have not needed to use their technical support.

How was the initial setup?

The initial setup was very simple and very quick. There were no problems whatsoever setting it up since we use it online. There was no install. It was just a matter of logging in and reading through the instructions and getting to work.

What was our ROI?

We have definitely seen ROI. It has saved a lot of time and frustration in just doing diagramming. Things come out much easier on Lucidchart than on other tools. Lucidspark has been helpful in remote meetings. If we were all in the office, I would possibly not be using Lucidspark, but its biggest appeal is for remote access.

What's my experience with pricing, setup cost, and licensing?

The pricing seems reasonable. Lower would always be good.

Which other solutions did I evaluate?

As far as drawing tools go, it has been my favorite. I was previously a Visio user and I find Lucidchart to be much more useful than Visio.

I have also evaluated a lot of tools that compete with Lucidchart, and I have liked Lucidchart better than all of them. It's a personal preference. It is just the way one's mind works. Lucidchart draws things intuitively, the way I would like them to be drawn, without having to figure too many different things out. I have a real problem with the Visio works, and I used to use OmniGraffle on the Mac, and Lucidchart is superior in most ways for me.

What other advice do I have?

For me, the Collaborator Colors feature is only moderately important. And when using the solution for remote or virtual brainstorming sessions the activity and engagement levels of users during such sessions, when compared to in-person sessions, is about the same.

I don't think it provides more time to discuss ideas, rather than organizing them. It's about the same as if we were all in the office and doing it in front of a whiteboard. But especially for remote working environments, it has been really handy. I like being able to export the drawing to a PDF and save it for future reference.

Overall, Lucidspark is a useful tool.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Student at a university with 501-1,000 employees
Real User
A time-saving solution for prioritizing ideas and automatically grouping them, with an easy to use interface
Pros and Cons
  • "The solution enables me to prioritize ideas."
  • "It would be really helpful if more features and templates would be added to the product."

What is our primary use case?

I am making use of Lucidspark as an architectural design tool for my final year project. 

How has it helped my organization?

While I have tried other solutions, I have found Lucidspark to be very helpful with my use case. 

What is most valuable?

The solution offers many features that I find to be beneficial with my architectural design.  

The user interface is pretty easy for me to use... and I haven't faced any kind of issues with it.

The virtual whiteboard for brainstorming high-level ideas and concepts... is good.

The solution enables me to prioritize ideas. This is basically why I use Lucidspark. When I started out on my project I had planned to design my final architecture with the help of some online tool from a white sheet on which I had drawn. When I found out about Lucidspark I realized that it helps me with the design.

The solution has features to tag and automatically group ideas to help organize and synthesize them after a brainstorming session. This ability helps me to find patterns and things among the ideas. It really helps me to share ideas with my friends.

The solution allows me to automatically group ideas so that I can take action and move them forward. It allows me to repeatedly download my ideas, share them with my friends and get their feedback.

The solution allows me to spend more time discussing and revising ideas and next steps and less time organizing them. It really helps me to decrease the need for manual effort. I feel very positive about this feature. It is good enough to help me.

What needs improvement?

The copying and pasting features need to be improved as they gave me trouble when I tried to copy and paste from one end to the other. This proved especially problematic for students who are working on disparate projects. 

It would be really helpful if more features and templates would be added to the product. This would also result in a decrease of manual effort. 

For how long have I used the solution?

I have been using Lucidspark for the past month. 

What do I think about the stability of the solution?

The solution is quite effective and insures against any problem or challenge one may encounter. 

How are customer service and technical support?

We have not made use of the solution's technical support. 

Which solution did I use previously and why did I switch?

While I cannot recall their exact names, I do know that I tried several online whiteboard tools but found their use to be difficult. Lucidspark, by contrast, turned out to be straightforward.

How was the initial setup?

The initial setup took several minutes. I do not have any specific implementation strategy of which to speak. 

What about the implementation team?

We did not use an integrator, reseller or consultant for the deployment.

What was our ROI?

I have not seen a return on my investment.

What's my experience with pricing, setup cost, and licensing?

One must pay extra if he wishes to have a higher level product. Most students such as myself will opt for a paid version. 

What other advice do I have?

In my experience I have found the solution to be quite easy to use. 

I rate Lucidspark as a 7.5 out of ten. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer1625511 - PeerSpot reviewer
Solution Architect at a tech services company with 1-10 employees
Real User
Intuitive, collaborative, and offers a great virtual whiteboard feature
Pros and Cons
  • "The fact that you can have multiple users working at the same time is a really big plus. The fact that we can all collaborate in real-time is a very useful aspect."
  • "One thing that I actually found difficult to do was to introduce video calls. Managing calls and the whiteboards and being all remote is difficult."

What is our primary use case?

Currently, we are using Lucidspark to design and export database structures. We mostly use it just for that, however, we were using other software for doing mind maps, and we're starting to introduce the use of Lucidspark also for this purpose. We were also using another software for designing infrastructure, the architecture of software, and infrastructure in deployments. We have recently started moving into Lucidspark for that as well.

How has it helped my organization?

Last week we had to design and deploy a database really fast. It was for a customer of ours. The thing was that it being July in Italy, a lot of our employees were on holiday. We were on a strict term and therefore we had to gather around our war room to design and implement our database structure. Being able to have an export from working all together on the same document at the same time for the structure was really helpful. We could not only have discussions in real-time and have one point of entry. We could also have multiple points of entry and multiple discussions going on at the same time on the same structure. That was one of the pluses.

Being able to represent the whole database in a really easy-to-use and fast-moving application, having the possibility to export that same database into real code, being able to pass that real code in real-time, really flawlessly, with a couple of clicks, really cut down the amount of time that it usually takes from the designing of our database to putting it into our database engine and being able to test it. The product really cut down our times by quite a bit, and that was a huge improvement in our pipeline.

We design the database and then we have to physically write the structure of each and every table. We still have to make some modifications to the code itself for some specifics, however, I would say that the amount of the time that we use to actually write the code for the SQL has been cut down by 80 to 85%. It's a huge improvement. That's why we stepped up our game from the free version to the paid version. The benefits are enormous.

What is most valuable?

The ease of use is great. It's far more fluent in the process. Using the software itself is actually a breeze. It works flawlessly. It has no hiccups. 

Lucidspark is really fast, even on relatively low-powered computers. It simply needs a good internet connection. It's also really smooth to use. We tried it on big projects and we put a lot of data into our schemas and it still works flawlessly. Zooming in, zooming out, there's no problem. 

Presentations come out really good. 

The fact that you can have multiple users working at the same time is a really big plus. The fact that we can all collaborate in real-time is a very useful aspect.

We can introduce frameworks inside the application and it exports it in a perfect way. The fact that we can export the database code directly into SQL, for example, is also a really big plus.

The interface and intuitiveness are actually really good. It's really pleasant to use. It feels fresh and new. Our UX department said that it's actually really competitive with what is out there, and probably a step further, meaning that it's actually really good in comparison to other options. It's easy to use, and it's good to look at. It feels natural, as it should. There has been really great work put into the design.

We've tried the virtual whiteboard for brainstorming high-level ideas and concepts, however, not for too much. If I recall, we did two sprints with that. It looked really interesting and it looked like an opportunity to expand into something that we already did, given the fact that we became remote for a lot of our tasks. 

For whiteboards, you can assign each user a certain color for their cursor, sticky note, et cetera (although not for the whiteboard). This is during database planning. We could actually see who was handling which part. That was a really nice part of being able to work all at the same time. We could recognize who was doing what and take into account that we might have different timetables. With this feature, we know who made which change. That was actually useful.

Having an infinite whiteboard has its pros. We all can develop something in our small corner while everybody's working on the same thing, and then we can just copy and paste and stick together whatever we've been working on. You can get visibility on an entire project. This isn't the case with a physical whiteboard, where someone presents infinite space, and someone else's work is on the back of the board, for example. 

During specific scenarios, we can prioritize ideas. Being able to have a whiteboard actually helps us with prioritizing which tasks we can work on. We use an agile methodology, and therefore we can have voting systems on ideas which helps us in our meetings. We can decide which goes into sprint planning first. 

Lucidspark may have features to tag and automatically group ideas to help organize and synthesize ideas after a brainstorming session, however, I don't think we actually have been into that space at this point. It is something that we want to use in connection with our Confluence and Jira activities so that we can actually prioritize, make sprints, decide the sprints inside that, and then have them organized into Confluence as documentation and in Jira as tasks themselves, or actual sprint stories, et cetera. I've seen from the documentation that this is something that is possible, however, we haven't tested it yet.

What needs improvement?

One thing that I actually found difficult to do was to introduce video calls. Managing calls and the whiteboards and being all remote is difficult. Apart from that, it works pretty well.

Sometimes the whiteboard can be distracting if someone is presenting. For example, if one person is building and wants to have the attention of others, it can become a bit hard to focus the sharing only on that specific part, or following that specific part and not having a call at the same time, which is something that actually works in-person. It's easier to focus in-person on a person just talking in front of a whiteboard and presenting whatever he's working on. 

Right now, we're using the web-based version. If there could be a desktop application or a specific OS application that would render faster times with lower lag, under the benefits of having a desktop application, that would probably be in our best interest. A browser is going to have its limitations in terms of how much computing power it can deliver from that standpoint. Therefore, if we could use our own machine to render our schemas, that would probably be an even faster render and offer a smoother interaction between the schema and the user. That would be something that I would like to use. 

At this point, from what we were using in Lucid so far, I don't actually have any suggestions in terms of extra features. I'm really happy with what I have so far, and we're probably going to have to use it a little bit more in order to dream of something better.

For how long have I used the solution?

We started using it in our company two or three months ago with the free version, and then we upgraded to the paid version less than a month ago.

What do I think about the stability of the solution?

Living in Northern Italy, as long as we have a good connection to the internet, the software works flawlessly. We haven't had any downtime. It always responds with the same access speed. Even as our schemas and our whiteboards were growing in size, the access time to the data was always the same. That was actually one of the reasons that we moved from the old software. The old software didn't guarantee this speed and access to our working environment and the data that we worked on, even as the data was growing. This accessibility was a huge plus. It was just like switching between HDD and SSD. Randomizing access time was really useful.

What do I think about the scalability of the solution?

Working together at the same time was also a really big plus. Independent of how many people are working on the platform, we maintain the same level of proficiency. Everyone could actually access the same amount of resources at the same speed at the same time. In that sense, it scales well. Even with a growing number of users, it didn't actually lose any speed. The user experience stayed the same no matter how many people were working on the same schema or whiteboard.

In terms of expanding the capabilities of the platform itself, scaling the platform itself, my perspective is that it works flawlessly. We've been using it for a couple of months, three months now, and we actually haven't had the time to really stress it to a point in which we could see the scalability features stretched. That said, it looks really good so far.

Currently, we have seven people working on the same project at the same time, and we have multiple boards. Probably the highest usage that we've had is four people working on the same board at the same time. We have a wide variety of positions, ranging from data scientists to front and backend developers to UI and UX designers.

Right now we are using it on a daily basis. Being able to use it for planning and for the daily work of the company itself, we can actually use it for a lot of different tasks. We started from the database design and architecture infrastructure, which was more development-related, and then we introduced it also to the UI/UX team, and now they are using it as well. The company is using it daily now and pretty extensively.

How are customer service and technical support?

I had a weird experience at first with technical support. Meaning, that at the beginning when I asked their support team if they could help me with the setup of the premium account, the paid version, they were unavailable when I asked for them, and then I forgot about it. For the rest of the week, I kept receiving emails, which I thought were just commercial emails.

Then I read them last week and I found out that it was actually their customer support team writing me direct emails, asking me if I resolved the issue. I am actually to blame for not answering them right away, however, they were really, really helpful, they actually care, and they follow up on a daily basis to see if my issue was resolved. It was my mistake completely that I thought the emails were commercial messaging.

That incident aside, from what I've seen, I would say that they are actually pretty attentive and they want to follow up closely with the client. That was something that made me appreciate that they went the extra mile to help me resolve my issue.

Which solution did I use previously and why did I switch?

In our recent sprint, due to the fact that we use Atlassian as software for handling tasks and for documentation with Confluence, it is our goal to connect it. It's my understanding that it has been connected, however, we haven't tested it so far. VTT is something that we want to do, and it is one of the reasons that we chose Lucidspark - due to the integration capabilities with tools that we already use.

Integrations are important to our operation - if they work as they are advertised. If they do, they will be a huge boost in our productivity, due to the fact that being able to just share data between our applications, our tools, is something that is invaluable in terms of time management. That way, we can focus on having everything inside one container and then share down the pipeline of production, for example, from mind maps to documentation, adding them into Confluence and from Confluence into tasks in Jira and from Jira into actual production. That's actually a pipeline that we're trying to build, and it's something really, really important to us.

How was the initial setup?

The initial setup was pretty straightforward. The fact that we were going for something really specific made it a little bit harder to find inside Lucid, such as making Lucid usable for a wide range of applications with the same tool, we were going for something really specific, which was database designing, and finding out how to implement database designing into that required some work outside of the platform itself. That said, we found really good documentation on the Lucid website. Once we found that, it was straightforward to implement.

The deployment took less than a day. In the morning we had the accounts set up and shared and the rest of the afternoon was spent just working on it, to find out how we can actually export what we were working on into actual code, et cetera. That was it. 

What was our ROI?

We have witnessed an ROI. Just the fact that we can actually cut the database deployment time by so much is a huge return on investment. We can spend the time that we would be using on the implementation of the database to do something else. 

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty fair for what it does and for the performance that you get. We are in the lowest tier right now as that's more than enough for what we need, and I'd say that it's a fair price. You get a good bang for the buck. It's actually really good.

Which other solutions did I evaluate?

Before this and concurrently with Lucidspark, we are using Draw.io, which is the platform that we were using for database design before. However, it had really bad concurrent working between users and no export feature that would allow us to actually use it without working heavily on the export. 

We also are using Miro and Figma. We're mostly Miro for the whiteboard. I could say that Miro is the closest competitor in terms of the whiteboard feature. Miro has more or less the same speed. It does have a desktop application, which is faster using the render on the computer itself, and it also does have a really nice video conferencing feature between team members. It doesn't have the database capability that Lucid has. Apart from that, Lucid is way better. We started using it instead of using Miro.

What other advice do I have?

We're using their web-based application.

We do not yet use other products in the Lucid suite, such as Lucidchart.

I'd advise other organizations to really try it. If you use any other applications similar to this one, you would see the benefits really quickly. It is worth mentioning that most of the features are actually worth switching from one application to another area in the paid plan. The free plan doesn't actually cover most of the things that we were looking for in a platform. That said, if a company makes a product, it's okay for them to ask for payment for their hard work. If I have to give one suggestion to other users, I would say don't stop at the free version. Try out the paid version and you will see the benefits.

I would rate the solution at a nine out of ten, simply due to the lack of a desktop application and the lower-quality web-conferencing feature, however, for everything else, it's been smooth sailing, from my perspective.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Product Designer at a financial services firm with 10,001+ employees
Real User
Easy to collaborate and easy to share amongst various team members
Pros and Cons
  • "It's easy to collaborate and it's easy to share amongst various team members. I myself am a product designer, and I found that in the past, as a project designer it's hard to work with engineers in terms of finding a product that satisfies what I need and want to do with the project designer and what they need and want as engineers. This tool is a good combination of both, and I feel like it's super easy to use. It makes a lot of sense. It's simple enough, but also has enough complicated features to make it what we want it to be."
  • "The user interface is not intuitive because I have used other applications previously, and it took a little bit more time. Once I figured that out how to save shapes, that was super helpful, but it did take probably one or two times to get there. Once I understood it, it made a lot of sense."

What is our primary use case?

We use Lucidspark as a tool to collaborate on organizing our platform architecture. The company I work for has a lot of different platforms and backend systems and we've used Lucidspark a lot to document what those platforms are, share it amongst our teams, and make sure everything looks correct. If there's feedback or changes, it's really easy to use this app to have that shared with everybody.

An example of the use case would be a request to show the entire structure of our company, data structure, and platform structure. I would create a chart with all that information. Usually, it would be from a sketch or a whiteboard drawing, and then I would use Lucidspark to make it that much more clean, clear, and editable.

What is most valuable?

It's easy to collaborate and it's easy to share amongst various team members. I myself am a product designer, and I found that in the past, as a project designer it's hard to work with engineers in terms of finding a product that satisfies what I need and want to do with the project designer and what they need and want as engineers. This tool is a good combination of both, and I feel like it's super easy to use. It makes a lot of sense. It's simple enough, but also has enough complicated features to make it what we want it to be.  

The usability is overall super straightforward and it makes a lot of sense after you spend some time in it.

What needs improvement?

The user interface is not intuitive because I have used other applications previously, and Lucidspark took a little bit more time. Once I figured out how to save shapes, that was super helpful, but it did take probably one or two times to get there. Once I understood it, it made a lot of sense. I did watch a quick tutorial, which was helpful just to get a sense of how to make some changes and update everything. 

For how long have I used the solution?

I've only been using it for a very short amount of time. It's pretty new to me. I've used other products similar to it before, but I'm on a new team and so we're using this product to check it out and see how it would work from a collaborative perspective.

What do I think about the stability of the solution?

It seems very stable. I haven't heard of any issues with it. I know it's been tried and true with our team.

What do I think about the scalability of the solution?

It seems to scale really well. It seems to be really easy to modify, expand on, and add on to. Currently, we have about 60 users and their roles range from data analysts, backend engineers, front-end engineers, platforms engineers, and one product designer. 

How are customer service and technical support?

I've never had to engage with their tech support but there seems to be a lot of resources.

Which solution did I use previously and why did I switch?

We were using Overflow and were using it mostly just because it was familiar to us and it was pretty simple. But we switched over because Lucid is far more robust in terms of what it could do and is more geared towards the engineering team. It was also more affordable for our team.

How was the initial setup?

The initial setup was straightforward. It was really easy to jump right in and figure things out. It took a little bit of time to find out some more specific things that I wanted to do, but it was pretty easy to understand and figure out.

Our engineering team does the deployment, if necessary.

We needed about three members that have access to deploy. All of their roles are various types of engineers.

Lucidspark is being used within a small portion of our team relatively extensively, but we do have plans to expand on it and provide more access to more teammates at my company. The growth will be slow over time but it surely has been growing.

What was our ROI?

It has enabled us to have the ability to ramp people up more quickly and educate employees more effectively. Even though we only have five or six of us using Lucid, we have a lot of our teammates still viewing and engaging with it. That has been extremely valuable to better document and educate our teammates on various topics and information.

What other advice do I have?

My advice would be to really check out all the features, see all that I can do. Understand that it's a really powerful tool and it could really add a lot of value to what your team does and how they structure everything.

I learned how important it is to have tools that allow my teammates to be able to see what's going on, make comments, make improvements, and to do it in a way that doesn't bottleneck. It has been eye-opening to see how those tools enabled that without having a ton of back and forth. It makes my job a lot easier.

I would rate Lucidspark an eight out of ten. It's a really great product. I do think that there are still possibilities for improvement and extension, or just overall ad-ons to make the user experience a little bit cleaner. But in terms of what it can do and all the additions it has, I think there's a ton of potential.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Agile Coach at Beeline
Real User
Helps us be more organized in facilitating meetings, but the UI feels very basic
Pros and Cons
  • "The solution’s virtual whiteboard for brainstorming is great. It feels like I have an endless board where I can zoom out and draw everybody to what I'm looking at. It's invaluable, especially right now when most people work remotely."
  • "There is room for improvement with the user interface. It almost feels "uncooked." It sometimes feels like a prototype rather than the real thing."

What is our primary use case?

I'm an Agile coach, so I use Lucidspark to facilitate retrospectives and user-story workshops.

We're using the latest web version.

How has it helped my organization?

As an Agile coach, where I'm currently working, Lucidspark enables me to create a kind of a forum to collaborate. Whether it's with games, whether it's with discussion, whether it's brainstorming, having a tool like Lucidspark has definitely helped us to be more organized in the way we facilitate meetings. Having something that we can present to people and get them to engage with has been very valuable.

I'm also able to use the solution to prioritize ideas. We use Lucidspark for story-boarding and story planning. When I'm facilitating meetings, I get the product owners to talk about features that they want to develop and then put them on the board. Then, I assist the process of discussions where they prioritize the items that they wrote in their sticky notes. As a result, we're able to collaboratively see the prioritization of the work items. We then end up exporting what we've discussed in these meetings to the tool that we use for product development, Jira, and take it from there.

And it allows us to sort ideas, especially when I do retrospectives with my teams. I'm able to ask questions about things that went well and what didn't go well, based on what people put up on the board. I'm able to categorize them and talk about them, and that really does save us time in our meetings. That's especially true in collaboration, with everybody looking at the board and seeing what I'm talking about or what somebody else is talking about. It does save us time rather than getting people to just talk.

In terms of the productivity of our brainstorming sessions, it has probably made us 80 percent more efficient. With things like story-writing sessions, rather than getting people to talk about the user stories they want to work on, or having them go off to Google Sheets, having everybody work together to put their ideas out there and then sort and prioritize those ideas, definitely saves us time, compared to copying and pasting things from Excel documents onto very flat document structures.

What is most valuable?

The sticky notes are the most valuable feature we use in Lucidspark. In a lot of the meetings that we conduct, we want people to be able to express themselves. They can grab sticky notes to write down an idea they're thinking about. Using the sticky notes, we can talk through each of the notes that my teams use, or we can sort them based on the kind of feedback we're getting from the questions we throw at them.

The solution’s virtual whiteboard for brainstorming is great. It feels like I have an endless board where I can zoom out and draw everybody to what I'm looking at. It's invaluable, especially right now when most people work remotely.

I have also integrated Lucidspark with Microsoft Teams, so that it is connected to my team's daily stand-ups. While people are talking, or they have ideas, or they need to have a discussion after the meeting, they can just grab a sticky note and place it there. That's something that is publicly available for everybody else on the team. This is an important capability.

What needs improvement?

There is room for improvement with the user interface. It almost feels "uncooked." It sometimes feels like a prototype rather than the real thing.

For how long have I used the solution?

I have been using Lucidspark for about a month now. I started this job recently and, so far, this is what we've been using. The company itself has been using it for a few months. All our users are scrum masters and Agile coaches.

What do I think about the stability of the solution?

I haven't experienced any outages or latency problems with Lucidspark.

What do I think about the scalability of the solution?

It scales well. I have not had any problems with scalability. We've had sessions where there have been 50 people participating and I haven't been aware of any problems. In our company, it's the product development team that uses the solution and that's about 100 people.

We are using about 30 to 40 percent of what Lucidspark offers and those features work best for what we use it for. There are other features of Lucidspark that we probably don't require. We don't have plans to expand usage at the moment.

How are customer service and technical support?

We have not had to call Lucidspark's tech support.

Which other solutions did I evaluate?

I had always been a Mural person until I started working with this company. In terms of the user interface, Lucidspark feels very basic compared to Mural. The Mural interface seems a little more straightforward. Lucidspark is a little bit intuitive, but that aspect could be better. There have been situations where I was trying to look for a timer, for instance, and I didn't find it right on time. Also, when someone shares something with me or I need to look through one of the boards I created, finding it doesn't feel as intuitive as I would like.

Also, I wish Lucidspark had an iPad app. Maybe it has one but I'm not aware of it. I have to use a computer, and that is not as intuitive compared to when I was using Mural.

What other advice do I have?

Overall, Lucidspark is a very simple, straightforward application. Anybody will pick it up almost immediately. 

The only tip I have is that if you're going to create a line with the arrow, you just have to select "none" for the arrow points. The line and arrow tools are the same thing. That's something that is not very obvious.

In-person meetings will always trump virtual. People like a lot of engagement, even in-person. People are more engaged when you actually see them face to face. You put out a whiteboard and marker, et cetera. With virtual, it's a little challenging because, first of all, you have to walk people who are not as technically inclined through the tool itself, and sometimes on short notice. If I have a workshop that I want to create, I first have to introduce everybody to the tool, because they don't have the time to go through the tool themselves. Remote meetings pose their own challenges.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Counsel at a renewables & environment company with 51-200 employees
Real User
Enables me to highlight and prioritize tasks and subtasks in a more fluid manner
Pros and Cons
  • "I discovered over time, after going through Visio and OmniGraffle, that when I started to use Lucidchart it was vastly superior. It is just so much more intuitive, so much more smooth. It works, it doesn't crash. It's just perfect."
  • "Lucidspark has done an incredibly good job of providing a very robust library of templates. I'd like to see more of those. But right now there are many more useful templates than anything I've seen with any other similar apps. Hats off to Lucid for that."
  • "There is an emphasis on Google as a set of cloud apps and cloud storage but I don't use Google so that doesn't really help. We're a Microsoft shop so we've got a lot of OneDrive. We have been using Box, which I don't like and which we're moving away from, but my legacy storage asset was Dropbox. Some flexibility there would be worthwhile."

How has it helped my organization?

It's a faster process. Time comes at a premium. A lot of what I do is less long-term project planning, and much more a subset of longer-term projects and a lot of very fluid, short-term tasks to be accomplished with medium-term goals. It's a lot more like a series of sprints and a couple of longer-term races. The choices I have are that I can put it on a whiteboard, I can put it on a pad of paper, or I can put it on Post-it notes. In some cases, it works keeping track of that stuff that way. But I end up crossing things off, moving them to another pad or another page, and rewriting the things that are still open, to make things clearer in my head. Whereas if I'm using Lucidspark, I can keep all that stuff there. I can reprioritize. Nothing is permanent like it is when crossing something out. I can take a group of tasks, I can move them up, I can group them and highlight them, as the things that I have to do today. It's just much more fluid.

I can't tell you that I've taken a large energy project from beginning to end on one of the Lucid products, but I've used those in conjunction with such projects. In the past, when I was doing development work for energy projects, there were areas where you had to worry about certain things such as procuring land, getting the right permits, doing public and government relations. Within those, there are always a garden-variety of tasks, plus a lot of things that are unique to the project. A lot of times, I've used Lucid products to put together those thoughts, get them in one place.

The alternative that a lot of people use are bullet-points or checklists. Those make it hard to visualize things. If I'm working in Word or in Excel, and I'm typing in entries or things that I'm thinking about, they're in a line and I've got to go through three or four or five keystrokes to move a line to a different place, to reorder them. On the other hand, if I'm working in Lucidspark, I can keep generating items. I can mind-map them out. I can move something up, highlight it and move it up to a different place. I love the fact that the connections automatically move around. There's a freedom to the way that it allows structuring of your diagrams that makes it a lot easier.

What is most valuable?

Lucidspark is very powerful and it's far more intuitive. It's not clunky. I confess, I love it. I played around with it and the Templates library is very robust compared to a lot of other platforms. Other solutions do things that look funky and colorful and they give you options to change the color, but not much more. That's not what I really need. I really am trying to use this for work and so far I've been very successful.

The package of the two apps together, Lucidchart and Lucidspark, completely covers the waterfront. It's a great platform. I use Lucidchart all the time. I'm starting to use Lucidspark regularly, and the fact of the matter is that the output looks great. One of the things that I found and that I really hated regarding a number of these mapping apps is that they looked great on the screen, but when you printed them out they never quite looked like what you wanted. I've had really good luck with the output coming out of Lucidspark. A lot of times I'm reducing it to a PDF and emailing it around.

I love the SVG with the transparent background format. You just take one of those things, drop it into a document, scale it and it works, especially when I'm doing presentations to investment committees.

The combination of Lucidchart and Lucidspark in helping to visualize each step of the process from brainstorming initial ideas to turning those ideas into reality is absolutely fantastic. There's something to be said for the expression, "A picture is worth a thousand words." If you can reduce what you're doing into a picture, people will have a tendency to understand it better, and it's more concise. If you can reduce your thought process into a format where you can rearrange it freely and easily in real time, without a lot of interruption from having to use five keystrokes, the chances of your being able to get your thoughts down on paper quickly, and move them around and move them a different way, and move them again, and come to a coherent thought process and solution, are a lot better. It's a great tool.

What needs improvement?

One of the things that I had trouble with, and it may be due to the fact that we're a Microsoft Teams environment, and it may be that I just have not been able to get the permissions to integrate my versions of the apps with Lucidspark because of the security measures, but I have not been as successful in integrating my desktop apps with Lucidspark and Lucidchart, which is something I would like to be able to do better.

There is an emphasis on Google as a set of cloud apps and cloud storage but I don't use Google so that doesn't really help. We're a Microsoft shop so we've got a lot of OneDrive. We have been using Box, which I don't like and which we're moving away from, but my legacy storage asset was Dropbox. Some flexibility there would be worthwhile.

I was looking at the Kanban Board template and it's great. You bring it in, the grid is set up, and then you can add sticky notes. I would like to be able to lock the structure in place so that I could just move sticky notes. Maybe that's just something that I haven't figured out yet, but that would be amazing.

For how long have I used the solution?

I've used Lucidspark since it came out. I've used the free version. I wanted to test-drive it to see what it was like.

What's my experience with pricing, setup cost, and licensing?

Since they integrate together, I wish they offered a special deal for people who subscribed to both Lucidchart and Lucidspark.

Which other solutions did I evaluate?

By way of background I have, as a general matter, looked at a number of mind-mapping and project management software platforms. I've actually been really keen on trying to go from just white-boarding to something a little more tangible. My background is as a lawyer, but I worked in the energy space and spent time in tech as well. I did a lot of Agile project management and Kanbans, trying to manage project tracking and ideation related to strategic planning and the like.

I started out years ago with MindManager. They have, perhaps, the worst support for Macs. I tried to stick with that for a little bit. Not only did they provide terrible support, but it was also a question of how clunky the interface and the whole environment was. I've done a variety of work in conjunction with projects where I've used Redbooth, LeanKit, Project Plan, and Pivotal Tracker for Agile project management. Those are okay.

But between the ability to diagram in Lucidchart, white-boarding or mind mapping, like Lucidspark and, somewhere in between there is the realm of project planning and being able to move things around, I feel that the industry has been all over the place. I don't think there has been a particularly good solution in the past. Some have done some of these things well, and they work for a limited purpose, but I'm idealistic and I've been looking for the Holy Grail in this area. I've worked with a lot of these and I haven't really stuck with any of them.

On the diagramming side I used to use Visio. I discovered over time, after going through Visio and OmniGraffle, that when I started to use Lucidchart it was vastly superior. It is just so much more intuitive, so much more smooth. It works, it doesn't crash. It's just perfect. 

Enter Lucidspark which was trying to break into that somewhat related field, which is the mind mapping. As I said, I've used MindManager. I've used SimpleMind. I've test-driven some of the other stuff out there but Lucidspark brings together all of the ability to customize mind-maps and diagrams that you used to get in MindManager, and more, and that you don't get in a lot of the other apps that are out there.

For a team, Lucidspark makes a lot of sense. For a while we used LeanKit. I was working on a tech startup and we were doing long-term product planning and we had a fairly intricate project-steps chart with swim lanes. I spent a huge amount of time setting it up. It was great when it was there, but I ended being the only one who was keeping it current and it was just too much. It was really too much work to set up. Simple and intuitive and powerful, Lucidspark is fantastic; it has really hit on something. 

Lucidchart solves the Visio problem in a really elegant way. And Lucidspark really solves the mapping question very quickly. You can do pretty much all of your project planning very cleanly in that context. 

I am not a fan of these very clunky, entry-type project planners like JIRA and Atlassian. You ended up having to have someone who manages the platform and does the entries. I just don't think people want to be constantly updating their entries. It's just too much. It takes on a life of its own. Having done traditional project planning in the context of energy projects, and Agile in the context of tech, there are times and places for each, but there are pitfalls. One of the problems is just trying to keep a team organized in a more fluid environment, where there aren't very long lead times and very discreet, concrete steps. Lucid is a fantastic tool.

One of the things that was very valuable about MindManager, although it was very clunky, was the maps library. Lucidspark has done an incredibly good job of providing a very robust library of templates. I'd like to see more of those. But right now there are many more useful templates than anything I've seen with any other similar apps. Hats off to Lucid for that. That's fantastic. I love that.

I have been chasing this Holy Grail; I love the idea of mind-mapping and I've always been an early adopter trying these things. I like this whole area. It's a bit of a hobby. I really have wanted to find that, and to find some way to be more efficient in that process and to deal not only with immediate tasks, but also ideas. How do you break it down?

One of the big problems with planning is how do you go from A to B. You've got to break it down into tasks, then you've got to break it down into subtasks and get more and more granular. It's hard to do that. You can't do that on paper easily. It's very hard and messy. You're always writing and rewriting and breaking it down more. Using an app like Lucidspark makes it really easy to do. 

The idea has been out there, but no one has really done it in a reasonable way. MindManager had a great project 20 years ago and, although I don't really know how successful they've been at this point, they rolled it out to a lot of big companies. But they stopped at a certain point. They focused on the PC world and the result was that they really left the idea in an analog state, and they never brought it meaningfully into the Mac world or into a fully digital, really useful configuration. And that's been the gap. 

There have been a lot of other products where people have tried to solve some of the aspects of this, but I honestly think that Lucidspark has got something pretty amazing. I feel like they've been in my head, seeing the same things that I have, but that they've actually gone ahead and they've fixed these things. These are the things that prevented me from continuing to be a customer of these other companies and apps.

What other advice do I have?

I don't have a good sense of how many people really have the desire to jump into this sort of thing, unless it's imposed by their company. I've tried to implement some solutions in the past and there's inevitably a certain degree of resistance. You don't always have tech-savvy people, and that's an issue. But my understanding is that if I had someone else who had a free account, I could share a link to a board that I had done and they could see it. I might not be able to collaborate in real-time, but I believe that I could provide them with a link that's evergreen, by publishing it. Presumably there are certain things that can be done without having that collaboration feature as part of your membership. I think there's certain limited functionality where you can do some collaboration, it's just not as smooth.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user