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reviewer1626771 - PeerSpot reviewer
Director Product Management at a tech services company with 11-50 employees
Real User
Great templates, useful for brainstorming, and helps illustrate ideas and timelines
Pros and Cons
  • "I like the fact that Lucidspark has got all these templates that we can use."
  • "The challenge that I always face with a tool like this is how to convince other people to start trying it out. I can't say if Lucidspark does a better job than other such tools."

What is our primary use case?

I started exploring Lucidspark due to the fact that I needed some tools to help during meetings, especially during our brainstorming meetings with our own product teams. That's why I started exploring Lucidspark.

I have not yet used Lucidspark's Virtual Whiteboard for brainstorming high-level ideas and concepts yet. The way I've used Lucidspark is that  I start drawing on my canvas and I screen share what I'm doing. I have not used the Virtual Whiteboards.

What is most valuable?

I have been trying to use the mind maps and the persona templates. I like the fact that Lucidspark has all these templates that we can use. However, I have not explored it as much as I'd like to. As I continue to use Lucidspark, I am exploring those templates and I'd like to keep going. So far, the variety of templates has been good.

I find that the solution helps me illustrate certain points. Sometimes when we are in a meeting and people are coming up with ideas, it helps to see them visually. For example, we were having a discussion on how our product would work and what really helped was when I put together a timeline view of the user's journey with our product. That immediately gave us perspective and we were able to pivot our meeting around that timeline discussion. Creating that was helpful, however, I probably could have created it quicker on PowerPoint than on Lucidspark.

What needs improvement?

It's not intuitive. There's the learning curve. That is my barrier to using a tool like this. I come from a background where I have used mind maps extensively, however, even to replicate the usage of a mind map in Lucidspark, I have found it to be quite cumbersome. That's why I believe there is a bit of a learning curve. I'm still trying to figure out which template I should use, whether it was the right one, and things like that.

While I am still exploring, the next thing I would look for is how I could integrate a Lucidspark diagram with Atlassian Confluence. I might also look at integrating Lucidspark with Microsoft Teams. I don't know if it does it already. I haven't looked yet, however, I would want to try those features out, if I continue using it.

For how long have I used the solution?

I've only used the solution for a few weeks. It's been three weeks so far. 

Buyer's Guide
Lucidspark
January 2025
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What do I think about the scalability of the solution?

The solution may extend. The challenge that I always face with a tool like this is how to convince other people to start trying it out. I can't say if Lucidspark does a better job than other such tools.

How are customer service and support?

I did not interact with technical support. 

How was the initial setup?

The product is browser-based. In a few clicks, I was able to get going. I was able to see what the product does.

It takes mere minutes to set up. It's not more than that.

What's my experience with pricing, setup cost, and licensing?

I haven't used the solution to collaborate on brainstorming as I'm a little skeptical about the pricing, and I want to make sure that it's a useful software before I start to invest in theme-specific features and get other people also to use it. I am not a hundred percent comfortable with the software myself, however, that might change a few months down the line.

For myself, I don't know if it is worth the price, as I don't know how much I would use it, whatever the pricing might be. What I'm keen to do is keep exploring with the free version. I use it as an individual and then I screen share when I'm working with the team. I can keep doing that with my free plan, even with the number of limitations that I have. I will probably just figure out the pricing at a much later date.

Which other solutions did I evaluate?

I have tried Lucidchart once upon a time, however, I'm not actively trying that anymore.

The reason I tried Lucidchart was that I was on a Lucidchart page and then I was prompted to try it out. I don't know how I got in, however, I was curious. Also, someone had recommended to me the product, which was quite similar to Lucidspark, a competitor of Lucidspark called Miro. I had been exploring that for a while, and when I got this invitation to try out Lucidspark, I was more than curious to see how they compared.

The main difference I have encountered is usability. There's a way of doing things. For instance, in Lucidspark you have to get into a pan and zoom mode versus an edit mode. You have to specifically toggle between the two. In Miro, it approaches that a little differently. It does more drag and drop, and it creates a minimap for you to navigate your canvas. That's the main usability difference. Both have a lot of templates, which are good to explore. If you can structure your templates correctly, then it can lead to a very productive brainstorming session for the whole team.

What other advice do I have?

We are using a web-based application.

It's good to plan ahead when using Lucidspark. Let's say that you've got a three-hour brainstorming session and you're trying to do a product discovery workshop. You need to have your templates set up beforehand to say that this is what we're going to use. For instance, if you're going to have a persona discussion, you can't hope that Lucidspark has got good persona templates. It's better that you explore everything before the meeting and make sure that you have the right template, which you want to fill up with your team.

I'd advise those considering the solution to go ahead and create something. It's only when you start filling up your canvas with ideas that it actually appears valuable. The blank canvas can be daunting, yet, once you start filling it up with stuff that's relevant to you, it can spark conversations.

I'd rate the solution at an eight out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Software Engineer
Real User
Easy to get started and very easy to use
Pros and Cons
  • "The user interface is easy to use. There were other things that I was expected to make work like other people had done and they were expected to make things like I had done. Even though we had a template, there were times when we couldn't access each other's template and it was very easy to just go ahead and make it just like they had it. It's very intuitive. It's very easy to figure out where things are and how to use things."
  • "They have a grid system for snapping too, and they've done a lot to try to line things up so that the lines don't squiggle when you draw a line between one item and another. Everything has to be lined up. Everything has to be 90 degrees exact. But a lot of other people on the team just throw something together really quickly and the lines are not straight. And so it would be nice to have some feature that eliminates that problem."

What is our primary use case?

Our primary use case was to put together a presentation for spelling and demonstrating our product and process charts for processes in the insurance industry.

How has it helped my organization?

Everyone was involved in doing a remote brainstorming session. Everyone felt like they needed to be involved. We have a great team. Everyone was involved and had ideas. Instead of everyone drawing everyone said, "Hey, we could do this." And the reason why is because of the nature of who the boss is. She wants to have more control. If we have a different organizational structure, then it would have been easier for everyone to say, "Hey, here's my idea." But you have to throw it out there and see if the boss likes it first. If the boss likes it then we draw it so everybody can see what it is. So it wasn't a true brainstorming session.

Lucidspark has made us very productive. If we didn't have Lucidspark and I had to use Visio, I really wouldn't have used Visio. I would've used another tool like Adobe publisher or something like that. I wouldn't have used process charts. My boss really wasn't asking for that to begin with but once she saw it, she loved it. And so we went that way, but some of the illustrations that we were preparing for the presentation did not lend themselves well at all to process charts. So I used Adobe products to put those together, but once we started using the process charts, that's what she was excited about. And that's what we went with. 

It made us very productive because it was very easy to make the changes once we had our brainstorming session. We were able to scale quickly to make those changes.

We're a startup company and so our goal with Lucidspark is to get more people aware of it. And so the presentation at this point is just for an outside consultant so that they can tell us how we can fine-tune it so that we can actually go to larger people in the insurance industry and get more buy-in. It's too early to tell how successful that will be or how we haven't had the big presentation yet. That will be coming soon. That feedback and input will be coming soon. If it's successful, then Lucidspark will make us look good. It's worth a lot of money to us.

What is most valuable?

Some of the basic process features like the circles and squares for texts and the arrows are the most valuable features. One of the most important features that we used was inserting images and resizing them. I don't think we could have used it if we didn't have the smart snapping system for snapping the lines to objects.

We use basic features like object fill and line color. 

It's very intuitive. There were other features that another team member described as the go-to standard for the industry for making process charts. And so they recommended it. They developed a template with it and shared the template with me. It was very easy for me to just create the same thing. 

The user interface is easy to use. There were other things that I was expected to make work like other people had done and they were expected to make things like I had done. Even though we had a template, there were times when we couldn't access each other's template and it was very easy to just go ahead and make it just like they had it. It's very intuitive. It's very easy to figure out where things are and how to use things.

We used the virtual whiteboard for brainstorming high-level ideas a couple of times. There were a couple of meetings where it was really hard to describe on the phone what we wanted to do. So there are times when we circle things and say, "Okay, we need to move this over, put this over there." 

It's not really better than some of the other things out there, but it worked. It was entertaining for the guy that had to draw with it, but there are several things about whiteboards that I just don't like. But it's really not worse than anything else out there, it's just not better.

What needs improvement?

They have a nice color palette and the color palette is intuitive. What I mean by intuitive is that the colors chosen work really well with the text. If you put text over an object with color behind it, then the text is very visible. So that's very nice. But we worked with the owner of the company to make presentations and she wanted colors that did not make sense but we went ahead and used those anyway. It might be nice to have just a few more default colors set up even if they were the colors that you would have to reverse the text out. Maybe if they were dark and you'd have to use white text on them.

It would be nice to have some of those because everything that we started out with, the boss said, "All of those are pastel colors. So I don't like those. We need something bolder and brighter." That's what we had to go find. If there were some default colors that were bolder and brighter, even though they don't work with texts so well, then we could reverse out the text and make it whiter or something like that. 

They have a grid system for snapping too, and they've done a lot to try to line things up so that the lines don't squiggle when you draw a line between one item and another. Everything has to be lined up. Everything has to be 90 degrees exact. But a lot of other people on the team just throw something together really quickly and the lines are not straight. And so it would be nice to have some feature that eliminates that problem.

I write software, so I know that's probably a very complex issue and they look like they spent a lot of time working on it that still doesn't quite work. That's the only thing that I can think of that might make it better.

For how long have I used the solution?

I have been using Lucidspark for three weeks.

What do I think about the stability of the solution?

It's very available. It's very easy to get started and very easy to use. We didn't have to wait on it to update and didn't have to wait on the server or anything. It was very available and very easy to use. There were no problems at all using it.

What do I think about the scalability of the solution?

There were only three of us using it and so I don't know how big it can scale. I'm sure it is scalable.

We don't have plans to increase usage in the future. Since we've used it in the past and it worked well, I'm sure we'll use it again. But I really don't know how much longer or more we will use it.

Which solution did I use previously and why did I switch?

I have used Visio and I like Visio. I know how to use it. When you're asked to do something quickly and you already know a tool that you can use well, the tendency is to use the tool that you already know. Someone else convinced the boss that this was the best tool. I jumped into this which is a plus for the intuitiveness of their user interface. We were able to get going quickly. It's just as easy, if not easier to use than Visio.

Visio is not really software as a service. It's more of something you install on your system. And so if you're getting started and you have to use it, you would have to install it. Compared with Lucidspark and what we were doing, there are more tools and templates. There is more of an opportunity to get confused and lost. It's a little bit less intuitive. What we were doing with Lucidspark was truly easy and fast and it's online. So you really don't have to do anything to get started or get it going. I really liked that it was very frictionless.

How was the initial setup?

The initial setup was very easy. It was frictionless. Nobody was setting this up for us. And so once the decision was made to go to Lucidspark, we all went out, created accounts, and got started. It was very easy to use.

What was our ROI?

It's too early to see ROI but the boss was very happy with what we produced and I get paid for that. So I have certainly experienced a return on investment from using it. It's $9.99 a month and I get paid well for that. So I've gotten paid for my investment in it.

What's my experience with pricing, setup cost, and licensing?

They have a good pricing model. I'm an independent contractor and so I don't mind paying $9.99 a month for that when I'm getting paid well to use it and get results with it. So I think that's a good model. If it was $39.99 a month, I certainly wouldn't have chosen to use it.

There are no additional costs to the standard licensing. 

What other advice do I have?

It's the easiest flowcharting process software out there. I would have chosen Visio but since somebody suggested Lucidspark, I decided to try it and it was in fact much easier than Visio to use if you're making process charts or diagrams. I'm thinking about using it for planning and creating process charts of my own, not just for my work. I would recommend it.

I would rate Lucidspark an eight out of ten. I like to give room for improvement to things. The snap and grid system still needs to be fixed so that people are less careful about how they make things look.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Lucidspark
January 2025
Learn what your peers think about Lucidspark. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Systems Operator at Replicant Project
Real User
The ability to automatically group ideas helps save time in organizing them
Pros and Cons
  • "In terms of the most valuable features, I like that we can compare a report to our templates. That is really useful. I saw that it has all of these templates that I can use. I also love that I can use my own images."
  • "The tracing is inaccurate and we have to do the drawing ourselves."

What is our primary use case?

We are using Lucidspark for brainstorms and for meetings.

We have also been using it for our action plan, to plan our strategy steps.

How has it helped my organization?

Lucidspark has made my organization more creative and it's easier to do creative techniques.

It enables us to prioritize ideas. It's very important that it has that ability.

It makes the overall productivity of our working and brainstorming sessions better. It increases our productivity. It saves us time and gives us more time to discuss what is more important. We find it causes there to be more engagement and this attitude also helps us be more focused.

What is most valuable?

In terms of the most valuable features, I like that we can compare a report to our templates. That is really useful. I saw that it has all of these templates that I can use. I also love that I can use my own images.

It's really easy to use and intuitive. It's very understandable, everything is easy to get.

The virtual whiteboard is excellent. It's easy to use. 

With the templates and the work that you do, you can convert it into a template and you can use it later.

I don't use the Collaborator Colors feature in Lucidspark but I have been using the same tool in Lucidchart. I suppose it's the same. We have been using it. We all see the same screen on the computer or we can project it.

It has features to tag and automatically group ideas to help organize and synthesize ideas after a brainstorming session. This ability makes it easier to help find patterns and themes among the ideas. Its ability to automatically group ideas helps save time in organizing ideas rather than having to manually group and bundle ideas. It saves the two hours it takes to get all the materials that we would have to use if it was manual.

It absolutely enables us to spend more time discussing and revising ideas and next steps and less time organizing them. It is very important because time is very valuable.

What needs improvement?

It doesn't respond instantly and the traces that we make are not that accurate. We have to use it in a slower way. We can't do a quick drawing because it doesn't respond accurately.

The tracing is inaccurate and we have to do the drawing ourselves.

For how long have I used the solution?

I have been using Lucidspark for about a month. 

What do I think about the stability of the solution?

It is very stable. 

What do I think about the scalability of the solution?

It's very scalable. The amount of users who use it depends on what we're working on. 

It doesn't require much staff for maintenance or deployment. It's very easy.

We do have plans to increase usage.

How are customer service and support?

Their technical support is good. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

This is easier to use than other solutions.

How was the initial setup?

The initial setup is very simple. It took a couple of minutes. We had a quick understanding of how to use it and how it could help us. It was easy to communicate to everyone about how Lucidspark could help us. It was enough to be able to use it.

What about the implementation team?

I didn't use an integrator. 

What's my experience with pricing, setup cost, and licensing?

There are no additional costs to standard licensing. 

Which other solutions did I evaluate?

I found out about Lucidspark because I was using Lucidchart.

What other advice do I have?

I absolutely recommend it because it increases communication with your team.

My advice would be to just try it because it's amazing and when you start using it you'll see that it is an excellent tool.

I would rate Lucidspark a nine out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Student at a university with 5,001-10,000 employees
Real User
Intuitive And Easy To Use; Customizable Whiteboard Can Be Used By Multiple People Simultaneously
Pros and Cons
  • "I found the whiteboard very customizable. You can create different stages of a flow chart, for example. You can play around with a lot of variables."
  • "One challenge we ran into while collaborating on Lucidspark was tracking time. We would, for example, set aside 90 minutes for a particular task but end up spending a lot more time on it. It would be great to see if Lucidspark could also help us keep track of time. That feedback would be beneficial."

What is our primary use case?

My primary use case for this solution was educational. I used Lucidspark to practice design thinking with several other students. It's a good place for collaborative work. 

Some of the students I collaborated with were interested in product management, a big part of which entails thinking from the customer's perspective and figuring out what the solutions to a problem should be.

As a group, we used Lucidspark to collaborate and share our thoughts on potential problems and solutions. Think of it like a human design-thinking workshop.

How has it helped my organization?

Lucidspark helped us prioritize ideas, which was very important for us. We did a workshop and, as part of that, we were trying to act as product managers and figure out which solutions should be implemented, so idea prioritization played a major role.

The ability to group ideas automatically does save time. For example, four people can put their thoughts down and Lucidspark will help them see the commonalities and patterns among their entries.

Lucidspark's ability to automatically group ideas saves time and helps users prioritize. This Lucidspark feature quickly distills the entire group's ideas into different buckets. The group can then make a call on what to first solve for. This is how we used Lucidspark. We knew that we would come up with multiple ideas but we wanted to see which buckets most people would fall into. 

This feature is helpful if, for example, you are trying to identify the problems associated with a particular product and prioritize which to work on first.

With Lucidspark, you really don't have to keep track of everything because so much is automated. The solution enables you to spend more time discussing and revising ideas and less time organizing. This was important for us. Had we been using some other solution, like Notepad, for example, a lot more time would have been spent in writing things down. With Lucidspark, we spent very little time doing that. It definitely improved our productivity.

Lucidspark is very customizable. We spent more time in ideation rather than making sure we were writing in a way that is clear and that nothing was lost.

What is most valuable?

Overall, I found it very intuitive and easy to use. I didn't find it difficult at all. I appreciated Lucidspark's integration with Lucidchart. 

I found the whiteboard very customizable. You can create different stages of a flow chart, for example. You can play around with a lot of variables. Initially, the default structure of the whiteboard was not useful for us. However, we were quickly able to change the structure. I found the whiteboard easy to use and change. It’s easy to collaborate using this product. Also, multiple people can use the whiteboard at the same time. For example, I can be filling in something while my classmates fill in something else. This is helpful.

We used Lucidspark’s Collaborator Colors feature. I've never come across anything like it. It's a good solution for collaborative brainstorming. I don't think there is any other solution where I could do collaborative brainstorming this well.

We also used the sticky notes quite often. We would write our thoughts on a sticky note and then circle back in five minutes to discuss what we put together.

What needs improvement?

One challenge we ran into while collaborating on Lucidspark was tracking time. We would, for example, set aside 90 minutes for a particular task but end up spending a lot more time on it. It would be great to see if Lucidspark could also help us keep track of time. That feedback would be beneficial.  

For how long have I used the solution?

I've used Lucidspark a couple of times as part of some group activities. 

What do I think about the stability of the solution?

I did not run into any issues with stability. 

What do I think about the scalability of the solution?

Lucidspark seems scalable; like any number of people could use it. We've used it in groups of five to six people. I plan to increase my usage.

How are customer service and technical support?

I have not used their tech support yet. 

Which solution did I use previously and why did I switch?

I never knew something like Lucidspark existed before. For previous brainstorming sessions, I would just use a projector and open up Notepad. 

How was the initial setup?

The initial setup was straightforward. It only took a few minutes. 

Initially, it was straightforward to use and play around with the whiteboard. I was immediately able to start working on it. It didn't take me more than two or three minutes to get started.

What about the implementation team?

We implemented it ourselves. 

What's my experience with pricing, setup cost, and licensing?

I am still using a free trial. 

Which other solutions did I evaluate?

I did not evaluate other options. 

What other advice do I have?

Lucidspark is a great product. I would definitely recommend it to anybody who's thinking of doing some collaborative brainstorming work. The solution can also be used by individuals working on big projects. 

I didn't notice a difference between remote and in-person sessions. Using Lucidspark, it felt like all of us were working in-person on a huge whiteboard. You could see in real-time what everyone else was doing.

I haven’t used Lucidspark’s Slack integration, but it seems useful and natural.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Social Media Coordinator
Real User
Enables us to spend more time discussing and revising ideas and next steps and less time organizing them
Pros and Cons
  • "The virtual whiteboard board is amazing. That is something that we've all needed, and I wish I knew about this back when I was focusing on my master's in university. That would have made things so easy. I struggled with MindManager and all these other free programs that you can use to make your mind maps and share your process with your supervisors and your classmates. Lucidspark would have been a lot easier to use and would've been a really good thing to have back then."
  • "Some parts where the arrows flow tend to flow in a strange direction where you want to drag it to, and it requires a lot of adjusting here and there. It's just the flow of the arrow sometimes it gets a little tricky, and then when you move something else, it gets wonky, and then you have to go back and fix it up. That's the only thing that needs improvement."

What is our primary use case?

I mostly use it to make mind maps and some process charts for the place I work. Sort of like work processes, the flow of things, so everyone knows what you need to do.

I'm pretty sure that in the coming weeks when I start to use it more on a regular basis, maybe every day or a couple of times a week, that's probably when I will figure it out more. But for the time being, it's been really good.

We have started to integrate some stuff on Slack, but individually on its own, and then we've also started Lucidspark. At some point down the road, there will be an integration between the two programs, but we haven't started that yet. We're trying to move everything to Slack.

How has it helped my organization?

Now, if we need to have a project on hand, if it's a weekly project, or if it's a one-time project, all the processes are started right there. So instead of having to call the whole team and brief them step-by-step, you just send over the chart. Then from the colors and from the shapes, everyone in the team is quite familiar with the shapes and the colors. Everyone would know it, you wouldn't have to waste time. You could maybe save two hours of a meeting trying to explain everything to everyone.

We have only been using it for a week now but it has already made things so much more convenient. It's easier to see rather than just talking about it and sending each other notes.

It enables us to prioritize ideas. It's extremely important that we can do so because an idea is just an idea unless you actually decide to take the initiative and the effort to execute it and this has helped to do so.

We can also spend more time discussing and revising ideas and next steps and less time organizing them. We spend much less time. It saves hours of trying to explain stuff and back and forth.

If our effectiveness was at around a five or six before this, the process would have definitely helped move it to an eight or nine. There are still some improvements that need to be made, but I think once we actually make use of every single feature on the program, then we would be able to move up better. I have not seen a program like this in my past. And I know for a fact that in any other company, it would have helped, regardless of the field that the company is in, it would've helped definitely.

What is most valuable?

I like the freedom it gives you, how easily everything flows, and the fact that everything has labels on it, so the different shapes have different things. At first, when you start using it, you probably wouldn't know what every shape means. But as I go through it, I'll see a shape like the diamond and I'll know that a decision has been made and it needs to be sent for approval. So it's either a yes or a no, a pass or a fail. It makes things a little bit easier. 

I also like that you can color code it, so you know which departments are supposed to handle which parts of the process.

The user interface and intuitiveness are pretty good for what I've been using it for. It's pretty good, very easy to use, and very easy to understand. I like that they have a lot of tutorial videos that you can watch, so you're not just stranded there and trying to figure everything out for yourself.

The virtual whiteboard board is amazing. That is something that we've all needed, and I wish I knew about this back when I was focusing on my master's in university. That would have made things so easy. I struggled with MindManager and all these other free programs that you can use to make your mind maps and share your process with your supervisors and your classmates. Lucidspark would have been a lot easier to use and would've been a really good thing to have back then.

You can put anything down, you can add sticky notes, and then you can add certain hotspots. The arrows are easier to match as well because you can draw them from anywhere.

I use the Collaborator Colors feature. I've only just started incorporating that but it has been a blessing. It's very important where I'm working because it lets the whole team know the processes and which department is in charge of which section. So you know how crucial this department is for the next step to carry on and for the whole thing to run smoothly, whether it's a project or whether it's a weekly process.

I have used Lucidspark for remote and virtual brainstorming sessions. It was amazing. I've actually never done anything in person with this particular place that I'm working at, so I don't know if I'll be able to answer that. But it has definitely made virtual things a lot easier to do because otherwise, I'd be stuck doing this chart on Illustrator, which would be a pain.

What needs improvement?

Some parts where the arrows flow tend to flow in a strange direction where you want to drag it to, and it requires a lot of adjusting here and there. It's just the flow of the arrow sometimes gets a little tricky, and then when you move something else, it gets wonky, and then you have to go back and fix it up. That's the only thing that needs improvement.

For how long have I used the solution?

I have only been using Lucidspark aggressively for about a week, but I have been introduced to it for about three weeks, so I've been playing around with it. It is extremely user-friendly. It is one of the most user-friendly tools I've ever used to make a process chart. I've used a lot of other tools before, like MindManager but Lucidspark was really easy to work with. The tools that they have at deciding the shapes, adding arrows, and the fact that you can customize everything was really good.

What do I think about the stability of the solution?

Stability is pretty good because there were a couple of times where I accidentally, and this was to no fault of the app at all, I accidentally turned off my browser. I sometimes click on the mouse and because of my mouse pad and because my laptop is a touch screen, I would accidentally exit the browser mid-type or while trying to drag an arrow somewhere. And when I open it up, it has automatically saved anything, so I just start off from where I stopped, which is great.

What do I think about the scalability of the solution?

Scalability is pretty good. There's definitely room for improvement, but other than that, I think it's really good.

Everyone is based in management positions and giving out rules to their underlings, and technically everyone uses it. It's mostly to identify what your roles are for different processes.

I'm using it quite frequently. For the past week, I've been using it maybe every day, but that's because I've been trying to build a process. There is a possibility that we'll always be creating new processes, there'll always be new projects to work for. I think we'll be using it quite frequently. It really depends on my superiors and what they decide.

How are customer service and technical support?

On a scale where five is the highest, I would rate technical support a 4.5 out of five. 

Which solution did I use previously and why did I switch?

I didn't use another solution before Lucidspark. 

How was the initial setup?

Initially, the setup was very complex, but after watching the videos, actually continuing to use it, studying every inch of it, you're just clicking around, and just running around inside there to see what things mean. It got a lot easier after that.

It took five to six hours.

In terms of the strategy, I had a project to create the process for, and I did, we just went through it one by one. That's where it started to become more user-friendly to me because I started to understand everything more.

What about the implementation team?

We did not use an integrator for the setup.

What other advice do I have?

My advice would be to give it a try, it's actually pretty good. It's really good. It makes things a lot easier.

Watch the tutorials, it helps.

I would rate Lucidspark an 8.5 out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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reviewer1616028 - PeerSpot reviewer
Software Engineering Intern at a computer software company with 201-500 employees
Real User
Makes it easy to create visually attractive flowcharts and collaborate online
Pros and Cons
  • "The online collaboration with the teammates and being able to represent things in a visually attractive way are the most valuable features. It has been a really nice experience to make such beautiful and visually attractive flowcharts by using Lucidspark. The best thing was that I could collaborate online with my teammates. Overall, it was a nice experience."
  • "There should be a feature for changing the color of the background, borders, etc. Such a feature will make the flowcharts more attractive."

What is our primary use case?

I mainly use it for making flowcharts. I am using their web application.

How has it helped my organization?

It has helped me in representing all the hard work that I had put into my project in a visually appealing and better way. Without it, all the hard work that I did would not have got noticed properly.

We use Lucidspark's collaborate or colors feature in which we can assign each user a certain color to identify what each person is contributing. It is a really good feature. Our mentor assigned us with those, and with sticky notes, we get to know what we were doing, what we were missing, or what should be improved. It was very helpful, and we could directly improve things then and there.

Its integration with Salesforce was useful. For some of the demos, I was able to integrate the Salesforce platform with it, which was very helpful. I could do that in minimal time with Lucidspark. 

It helps us in spending more time discussing and revising ideas and next steps and less time organizing them. It enables us in fine-tuning and improving the ideas and representations and making our flowcharts visually better and accurate. Its virtual whiteboard is also great for collaboration.

What is most valuable?

The online collaboration with the teammates and being able to represent things in a visually attractive way are the most valuable features. It has been a really nice experience to make such beautiful and visually attractive flowcharts by using Lucidspark. The best thing was that I could collaborate online with my teammates. Overall, it was a nice experience.

It provides different features, and we can also see the flowcharts in the PDF format and different image formats.

Its user interface and intuitiveness are great. It is easy to use, and it makes things easier. If you have experience in making flowcharts on other sites, you will find Lucidspark to be an easier version of those sites.

It has many features similar to what other sites provide. However, when we make flowcharts on any other platform or site, it becomes very difficult to get it synchronized, but with Lucidspark, we can directly synchronize flowcharts. We were a team of three to four, and we collaborated through Lucidspark to create flowcharts. It was a way easier to collaborate and make the best flowcharts with Lucidspark. 

What needs improvement?

There should be a feature for changing the color of the background, borders, etc. Such a feature will make the flowcharts more attractive.

For how long have I used the solution?

I have been using Lucidspark for one month. My company has been using it for a longer duration.

What do I think about the stability of the solution?

I didn't find any issue related to its stability.

What do I think about the scalability of the solution?

There were no issues related to its scalability. We have around 500 users, and almost everyone who wishes to make flowcharts for documentation, demo, and presentation can use it. It is available for all. Its future usage will depend on the requirements.

How are customer service and technical support?

I have not contacted their technical support.

What other advice do I have?

The biggest lesson that I have learned from using this solution is that it is important to represent your work in a visually attractive and easy-to-understand way. 

I would rate Lucidspark a nine out of 10.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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reviewer1615422 - PeerSpot reviewer
Data Scientist at a computer software company with 10,001+ employees
Real User
Intuitive, flexible, time-saving, easy solution to use that has a lot of helpful features
Pros and Cons
  • "It definitely helps when prioritizing things. For a business problem, you can create many different documents and easily compare them, then you can decide which one that you want to go forward with."
  • "One thing that I noticed, when I was creating a document or something else, is a lot of empty space. If I am creating from a particular position, there is a lot of empty space above it. I am not sure why this happens. If there is a solution for this, then it would help."

What is our primary use case?

I use Lucidspark to brainstorm ideas. Suppose I want to create a new dashboard or new visualization in Power BI or Tableau. Before doing that, I want to brainstorm how I want my visualization to be. For that purpose, I am using Lucidspark.

How has it helped my organization?

I usually brainstorm my ideas, e.g., what do I want to create? Once you have a certain view in your mind and if you can put that into a document or something else, then it helps when you try to create the visualization or any dashboards in the real world. You can create any visualization that you want. It definitely helps in that way.

What is most valuable?

It is quite flexible. It is simply drag and drop. It saves a lot of time. One of the good things is you can export whatever you are creating into a PDF or something else. Also, you can share your work with others so they can collaborate and make any changes, if they wish to.

I really like Lucidspark's user interface and intuitiveness. It is simple and flexible.

It has so many things. You can insert images, screenshots, etc. There are also a lot of templates for our use, which is a good thing. For example, if I have a particular plan and can find a new template relevant, then I base it on that. I just need to edit the text, etc.

It definitely helps when prioritizing things. For a business problem, you can create many different documents and easily compare them, then you can decide which one that you want to go forward with.

There are so many features that you can do. There is also a presentation builder where you can use the documents that you are creating as a presentation. 

What needs improvement?

One thing that I noticed, when I was creating a document or something else, is a lot of empty space. If I am creating from a particular position, there is a lot of empty space above it. I am not sure why this happens. If there is a solution for this, then it would help.

For how long have I used the solution?

Recently, I requested a license from my company for this software. I have been using the tool for the past week.

What do I think about the stability of the solution?

In the last week, I haven't faced any kinds of issues or difficulties.

What do I think about the scalability of the solution?

I haven't found any limitations or downsides. It provides you with everything that you need to brainstorm your ideas. 

There are many data scientists using this particular software in our company. Some are using Lucidspark, while some are also using Lucidchart,

How are customer service and technical support?

I have not contacted the technical support.

Which solution did I use previously and why did I switch?

I used to simply use PowerPoint, Paint, or something like that previously. This is the first time that I am using this kind of software.

In PowerPoint, you need a lot of effort if you want to create even a simple text box or insert images. So, it takes a lot of effort and is also very time-consuming. Whereas, with Lucidspark's interfaces, you can simply drag and drop whatever you want and quickly create anything that you want to create. This saves time and makes it easy to use.

How was the initial setup?

The initial setup is very straightforward. You need to log into it, then you can simply start creating anything you want. There is no complexity.

What other advice do I have?

I would definitely give it a nine out of 10. I really like it. I would recommend others to use this particular software, since it is intuitive, flexible, time-saving, and easy to use. It has a lot of features that definitely help.

I have not used the Collaborator Colors feature, but we will use it in the future.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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reviewer1472739 - PeerSpot reviewer
Research Associate at a real estate/law firm with 51-200 employees
Real User
Creation of flowcharts and collaboration on them are easier than with PowerPoint
Pros and Cons
  • "I find it a whole lot easier for making a flowchart process. Previously, I would use PowerPoint and then have to share the file. It's a lot nicer for collaboration."
  • "There might be a way to do this in Lucidspark, but if there were a way to leave comments for internal collaborators, that would be good. Let's say we were brainstorming something. It would be helpful to have comments that we could see, but if we were to share a view with someone else, they wouldn't see those behind-the-scenes comments."

What is our primary use case?

So far, I have only used it for making flowcharts.

How has it helped my organization?

I find it a whole lot easier for making a flowchart process. Previously, I would use PowerPoint and then have to share the file. It's a lot nicer for collaboration.

What is most valuable?

I like that it saves everything for me in the cloud, and I can go back and change things. 

I also like how it has different shapes for the different actions on flowcharts.

I also found it very intuitive. I opened it up one day and I saw, "Button" and I didn't even have to look up how to use it.

What needs improvement?

There might be a way to do this in Lucidspark, but if there were a way to leave comments for internal collaborators, that would be good. Let's say we were brainstorming something. It would be helpful to have comments that we could see, but if we were to share a view with someone else, they wouldn't see those behind-the-scenes comments.

Also, it would be nice if they had something that I could share with co-workers, maybe a quick five-minute or something that shows, "Hey, this is the utility. You guys can do this."

How are customer service and technical support?

I have not used their technical support.

Which solution did I use previously and why did I switch?

I used PowerPoint, but I don't really find that comparable.

I went to a little webinar and checked out Lucidspark, after I found Lucidchart randomly, one day, when I was working with my Microsoft 365. I needed to make a flowchart for something and Lucidchart worked really great and it was super-easy. Then I got an invite to try out Lucidspark, and it seems really cool. I haven't been able to test it with any of my co-workers, and I don't know if anyone else at our company uses it, but it does look really interesting.

What other advice do I have?

I honestly didn't even know that something like this existed, and I think it could be really helpful.

As far as functionality and usefulness go, it's great. I would rate it an eight out of 10, personally. But in the company I work for, even if it's the most amazing technology solution that will do everything that someone needs, rolling out something new and different is hard sometimes. So the eight isn't really so much about the product itself, it's more about how easy this would actually be to get people onboard with.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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