Malwarebytes Reviews

The solution is primarily used as a security feature that's very low-maintenance. We just put it in and leave it, and it actually defends us in a proper way. 

We don't really keep track of any metrics that indicate how it improves the way our organization functions. It just protects us.

So far, the solution has done a good job of protecting us from malicious items, such as ransomware, among other things.

The solution is pretty easy to use.

The pricing of the product is very good.

The product is very easy to configure and set up.

The interface could be improved. Currently, you need to really dig around to find the elements you need. It would be ideal if they could make it easier to navigate. The minimalistic design could be better.

Mainly from an enterprise point of view, they could probably get involved a little bit more with the firewall aspect. That said, Microsoft is doing quite a good job in this area. 

As long at they keep pace with the threats, we're pretty happy with them.

We've been using the solution for about three years at this point. It's been a while.

The solution is 100% stable. It'd very, very reliable. There aren't bugs or glitches. It doesn't crash or freeze.

There isn't too much scalability. It's got its console and you see all equipment within your organization on it. It does a little bit of network checking and that kind of stuff, however, actually, it is basically just an endpoint product.

We have a small company with about 25 users that are on it right now. That's it. Most of our clients are small to medium-sized companies.

I never used technical support. I've never needed it. Not for implementation, at least. I just took two courses online just to get to know the console a bit better and that's it.

In the past, we've used Norton as a security solution. However, that's it. We haven't used anything else. We decided to switch to better protect our endpoints.

The initial setup is not complex at all. It's quite straightforward, actually.

The deployments are pretty quick. It typically takes about five minutes per endpoint. However many endpoints you have will dictate how long it will ultimately take. 

You don't really need too many people for deployment and maintenance. If the client buys only the endpoint, the client usually implements it. If they need to, they may request a consult. We usually do the implementation remotely on the local server or whatever computer they dedicate for it. There is also a web solution that you can just add a console to. You always enter via browser, however, you can have it local or on the cloud.

We did not use any integrator or consultant for the deployment. We were able to easily handle it ourselves in-house.

We have found the pricing to be quite reasonable.

The cost may be something in the ballpark of $20-25 a year per computer. There are no costs above the main licensing cost.

We did look at other options. However, we found this solution to be light on the endpoint computer. It does a great job of protecting against malware and it's cheap, which is quite important to the kind of clients we're working with.

We're resellers and customers. We use it in our organization and we also sell it. We sell the solution when we think it is the correct option for our client, and as long as a client doesn't come with a special request. Obviously, we sell what the clients want and what is in their best interest.

We're using the latest version of the solution. We're paying a subscription and therefore the updates are automatically added.

The product is great. It's straightforward and it does what we need it to do.

Overall, I would rate the product at an eight out of ten.

We use Malwarebytes for the end-user console.

The most valuable features of Malwarebytes are the agents, user experience, efficiency of the findings, and MDR features.

Malwarebytes should improve its mobile compatibility.

I have been using Malwarebytes for four years.

Malwarebytes is a fully stable solution.

The solution's scalability is very good. We can divide a company into many segments and have as many endpoints as needed.

The solution’s initial setup is very simple.

It took just 10 minutes to deploy the solution.

I am using the latest version of Malwarebytes. Malwarebytes is a cloud-based solution.

Overall, I rate Malwarebytes ten out of ten.

I use it at my workplace and in my communications with my colleagues.

The most valuable feature of the solution is that I can use it wherever I want, be it at the office, at home, or even outside.

The stability and performance of the solution are areas with shortcomings that need improvement.

I have been using Malwarebytes for two to three years.

The solution is mostly stable, but maybe once out of ten circumstances, there are some issues, but very seldom.

Stability-wise, I rate the solution an eight out of ten.

I don't know much about the solution's scalability because I don't have the visibility of the services being expanded to other locations, but it should be scalable since it is a solution available over the internet.

My company has around 1,000 users of the solution.

I don't know if my company has plans to increase the use of the solution.

The initial setup of Malwarebytes is easy. I need to log in to my account, so nothing much is needed.

For deployment, you register for the account, and everything is automated.

The solution has so far not created any issues in my computer.

I rate the overall product an eight out of ten.

It is a malware protection solution. We put it on every machine to protect the machine from malware.

It is a cloud product. In terms of the version, we have whatever they're offering or using. They don't do versions anymore because it is a cloud product.

We haven't had to use it. It is there in case we have to use it.

The endpoint protection and response that allows us to restore a machine back to a pre-infected state are the most valuable features.

It is a pretty robust tool. It is also easy to use. They've done quite a lot with the interface lately.

They could come up with better reporting capabilities.

I have been using this solution for probably 10 years.

It has been very stable. We haven't had any issues with that.

It is very scalable. We have 100% usage, and we use it for every single device.

In terms of the number of users, there are only two of us who actually interact with the solution.

Their technical support is outstanding.

We have not used any other solution. This was the first tool that we used for this, and we've stuck with them.

It was very easy. It took about five minutes. 

In terms of the implementation strategy, we just decided that we were going to deploy to every machine. So, we just created a policy to do so, and it just happened.

We don't ever hire integrators or consultants. They cost too much money. 

For its deployment and maintenance, there are just two people. I'm the IT manager, and then I have an IT technician.

There hasn't been an ROI because we haven't had an event that would cause this software to do something. Therefore, at this point, it has just been a cost to us because we haven't gotten anything out of it.

Its licensing is annual. There are no additional costs beyond the standard licensing fee.

We didn't evaluate other options. At the time, Malwarebytes was literally the only tool. Now, there are others, but it was the only tool at the time.

It is a fantastic product, and you should consider evaluating it. It is an easy product to use. We haven't had an incident where we needed to use it. So, I can't say for sure, but I'm making an assumption that the product will do what it needs to do when the time comes. Considering the overall management of the system and seeing what is being protected, it is doing a great job.

I would certainly rate it a nine out of 10.

My job position is Cybersecurity Engineer. We use the solution as an EDR or endpoint detection response. As EDR is, it is not the primary endpoint protection as it can not control the risk. This product is working as behavior monitoring for the end users. These monitoring products are not controlling the endpoint. For controlling the endpoint, you can use EPP (Endpoint Protection) products like Symantec Endpoint Protection, Trend Micro Endpoint Protection, one that was called OfficeScan — now the updated one is called Apex One — or other strong endpoint protection solutions like Sophos Intercept X and so on. But Malwarebytes is just EDR. EDR is mainly for detecting usage behaviors. It is evaluation and it is not technically protection for the user environment.  

The interface is not so bad. The dashboard actually is good. It is simple. But it is not able to produce simulated attacks.  

I know of more than ten critical cases with clients which affect their use of the product adversely. We work with the Malwarebytes company a lot and have discussed the existing problems with the manager of Research and Development. He would not just say "You are right." But even though he knows that there are issues, there have been no changes in the results and improvements with the product even up until now.  

I want to help secure the environments of the clients I work for. I want to benefit a lot of people, a lot of clients and a lot of users. I have specific things, technical details for each feature and each use case that I have worked on. But the company is not making the broader changes they need to in the product to make it an effective solution.  

The most obvious problem is that basically the product comes up with a lot of false positives. This needs to be resolved.  

There are other particular pain points with the current solution which have to do with the reporting and the problems with difficulty of installation. But these are still not the biggest problems for people using the product.   

An additional feature I would like to see is a randsomeware roll back for 72 hours and for 100 GB of files. It is supposed to be a feature in the EDR to defend against randsomeware. But we cannot stop ransomware with EDR. We are supposed to be able to roll back the encrypted files. But it is a fact that, in production, we can not effectively roll back the ransomwares and encrypted files after this kind of attack. The company fails to say we can not go back. It is an important feature in these products and to the clients. But it is not effective.  

I have been implementing this solution as a technical consultant in IT and I have implemented this solution more and more over time starting one year ago.  

The product is not stable. It is not broken all the time but the stability of this solution needs to be improved.  

They have not been receptive to our suggestions about the product and have not resolved the issues that we have reported in great detail.  

We are currently looking for a new solution because I am not satisfied with the product or the effort of the vendor to meet the needs of users. I have gone through the trouble of making a table for competition analysis between various vendors to see how they compare and that includes several vendors of EDR solutions including Malwarebyte, enSilo, CrowdStrike, Carbon Black and SentinelOne. I think we will end up working with Carbon Black or CloudStrike. But the current solution with malwarebytes does not perform well enough to properly protect our clients.   

I find that the setup and configuration are complex and difficult.  

We are the ones who do the installations and implementation.  

I have a lot of baggage with this product because of problems I have with the customers, the implementation, the configuration, the settings — it is very, very troublesome. There are various players on the course now. Some solutions may perform better.  

I have had a bad experience with Malwarebyte in general. There are a lot of issues I have caught. I wrote these issues down to compile them and then I sent the information to Malwarebyte. Over some time, there was no improvement from the research and development or technical support from this vendor. I have only a few words about this product: It is not good yet. But they have also show almost no interest in improving it.  

The proxy setting is a very nice feature. But, with that, you can not remove the proxy settings for the clients who are going out of the office for travel. You have to go to each laptop and write a manual cmd (command line) script to remove the proxy settings. It should not be done this way. It is just another example. 

On a scale from one to ten with one being the worst and ten being the best, I would rate this product as a one-and-a-half. It is one of the worst products which I have ever used. If I have to choose a whole number it does not round up, it will round down to a one.  

We primarily use the solution as a form of protection against attacks.

We've had threats from viruses before. This solution protects us from them and keeps our company safe.

The product is quite good. It offers a good amount of memory and it is easy to manage for our team. 

The technical support is quite good. They're very effective at responding if we need their assistance.

The installation process is very easy, especially since it is on the cloud.

It offers a very straightforward system for monitoring.

The online reporting needs to be improved. Currently, we have to look at it online, and if we want to download a report, it just downloads as an Excel file. It's just raw information. There needs to be some way to better display it when it's downloaded.

It would be helpful if the solution could integrate with Unbuntu.

Our organization has been using the solution for about three years.

We've found the solution to be quite stable. We haven't faced any issues with crashes and I can't recall running into any bugs or glitches. It's worked very well.

For our purposes, the solution is scalable - at least in our region. It doesn't require too much reconfiguration.

We've had a good experience with technical support so far. We've been satisfied with the level of service we've received.

The initial setup was very straightforward for our team. We didn't find it complex at all. I'd say that the team considered it to be very easy.

Deployment took about an hour and a half. You just need a PC and WIFI. In total, to get everything set up properly, it took us about a month. It took that amount of time to make it work within our environment.

We only require about two to three people for deployment and maintenance. We used two people to deploy and have three people on maintenance duties.

We did not use an integrator or reseller. Our own team handled the implementation in house.

We're just a customer and end-user. We don't have any special association with the company.

Malwarebytes provides the cloud for our organization. I'm not sure of the version number is of the solution we are currently using.

For a company with about 100 or more PC units, the solution is quite effective. It makes monitoring easy. There's also a lot of reporting that can be done, and the solution provides protection for a lot of applications including Windows and Zoom.

I'd rate the solution eight out of ten.

I use Malwarebytes as a backup, an alternative antivirus if you like.

I like the solution's ability to detect potentially unwanted programs. For some reason, it seems superior to other solutions, or at least in comparison to McAfee. 

I kind of like what they've got. It's relatively easy to use. The console's pretty good. The reporting is pretty good as well. In fact, arguably the reporting is better than McAfee. 

The pricing could be improved.

In terms of general improvement, I can't think of any features that are lacking. It's a pretty solid solution.

If they want to compete with bigger players, they should consider adding items like threat detection and website warnings.

I've been using the solution for two years now. It hasn't been too long.

The stability of the solution is quite good. I've never had issues with it in that regard. It doesn't seem to have bugs or glitches. It doesn't crash or freeze.

The only bug I've even noticed works in my favor. The updates work. However, the side-benefit to updating is whenever I do an update they actually give me another 30 days of the full license for trial as there seems to be a bug in their solution. That means that it doesn't recognize when you've already had it. It says, "Oh you've got an update. Oh, you get 30 days free trial again." That's fine. That's a nice bonus.

The scalability of the solution is good. A company shouldn't have issues scaling it.

I also use McAfee as well. I use them both and scan using both of them to compare results. I find that Malwarebytes typically picks up things McAfee misses.

McAfee tends to hide the details for me and when it detects something and so quarantines it, McAfee just points you to the website, and usually the links they point you to are wrong and don't actually tell you what's going on. Malwarebytes at least says "this is what this is and we got rid of it for you". It's very specific 

The initial setup is very straightforward. It's not complex. You just install it and you are good to go.

There isn't too much maintenance needed on the solution.

I've never had to contact technical support in the past. I can't speak to their responsiveness or general knowledge.

I'm just a user and a customer. I don't have a professional relationship with the solution.

I'm using the latest version of the solution. I've lost the real-time scanning, so I use McAfee for that. I use Malwarebytes as a backup, an alternative antivirus. If I think my system's got something wrong with it, I'll scan it on McAfee, and then I'll scan it on Malwarebytes as well. There's a difference.

I commonly recommend Malwarebytes to people due to the fact that I find it quite reliable.

All things considered, I'd rate the solution eight out of ten. It's not like the big boys - the TrendMicros, Symantecs or CrowdStrikes. It doesn't necessarily compete well in those market areas.

Our primary use case is as a tool that is effective protection for malware and includes automated remediation and ransomware rollback. I'm the executive director of the company and we are resellers. 

From a business perspective, using Malwarebytes means we now have very few disruptions which save the company a lot of time. We previously had a lot of false positives that halted some of the services that impact certain departments. Because the solution is based on cloud, we were able to reduce management issues and the business was enhanced by the automated remediations.

This solution has a strong industry reputation in terms of its successful ransomware shut down operations. I value the complete visibility it offers and the ease of use. From our experience, it provides 100% visibility and detects hundreds of infections. With other similar solutions, the remediation can take some time but with Malwarebytes, it's a lot quicker. As a result, it provides a good user experience in the sense that downtime is significantly reduced. We use the solution extensively. 

I'd like to see increased efficiency in terms of detecting false positives because we sometimes have cases where detections are repeated despite requests for them to be identified as false positives. It creates a problem for our security department and is annoying to deal with. Once you mark it as a false positive that should be it. 

It would be helpful if they were to introduce more flexibility in terms of cloud management because there are certain things that could be more granular or specific. It sometimes lumps three or four cases into one group. 

I've been using this product for a year. 

We've been running the solution for over a year and it's quite stable. Performance is excellent. We haven't had any degradation or performance issues. We have a maximum of two network administrators dealing with maintenance. 

We have close to 600 end clients, devices, and haven't had any issues with scalability. We'll extend use as needed. We were told that even with double the number of users there won't be any issues. 

From the perspective of our technicians and engineers, the support was very good. We are rating it in comparison to McAfee and CrowdStrike, where we felt the support was not as forthcoming. 

We still use CrowdStrike, although to a much lesser degree because it's less effective in resolving problems. Likewise with McAfee protection, where we had issues with service quality that interrupted our business.

The initial setup was straightforward and transparent. It took just a few hours and was deployed by our in-house IT people. 

It's worthwhile doing a case study and testing the solution in your environment and comparing results between different products. We have a lot of virus spyware exploit samples that we keep just for testing purposes, and we use the same consistent standard to test it. In our case, the result was that Malwarebytes came out on top of the others.

Malwarebytes isn't yet perfect for a lot of endpoint solutions. From a cloud-based management perspective, there are still issues with endpoint isolations and automated remediations. It requires some fine-tuning even though it comes out on top in terms of performance.