I use the product primarily to detect and diagnose threats and enhance security within my organization. It helps detect and investigate potential threats in real time, allowing us to block malicious files promptly.
Security Engineer at a retailer with 1,001-5,000 employees
Investigates potential threats in real time, allowing us to block malicious files promptly
Pros and Cons
- "The technical support services are good."
- "The product could be improved in blocking malicious traffic, such as communication with known malicious IP addresses."
What is our primary use case?
What is most valuable?
The most valuable features are its user-friendliness and the ease of use of the user interface. Additionally, its robustness in detecting and diagnosing threats is highly beneficial.
What needs improvement?
The product could be improved in blocking malicious traffic, such as communication with known malicious IP addresses.
For how long have I used the solution?
I have been using Malwarebytes for about six years.
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How are customer service and support?
The technical support services are good. The response time depends on the severity of the issue.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was straightforward. Depending on pre-installation tasks, we deployed it across about 400 endpoints within minutes. It required a small team, typically security engineers and IT admins. Mostly, it involved updating the agents, which can be done through the console for maintenance.
What was our ROI?
The product generates a return on investment in terms of cost-effectiveness and efficient security features.
What's my experience with pricing, setup cost, and licensing?
Malwarebytes is a cost-effective product.
What other advice do I have?
The solution helps by blocking potential malicious files and allowing us to conduct on-demand scans. I recommend it for organizations looking to deploy on client machines. I rate it an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jun 2, 2024
Flag as inappropriateCyber security consultant at ASSOCIATION FOR COMPUTING MACHINERY
Has a user-friendly interface and efficient security features
Pros and Cons
- "The platform is straightforward to install."
- "The product's stability needs improvement."
What is our primary use case?
We use the product as an antivirus for browser security.
What needs improvement?
The product's stability needs improvement.
For how long have I used the solution?
We have been using Malwarebytes for 15 years.
What do I think about the stability of the solution?
The platform is stable, and we haven't encountered any issues. However, there is always room for improvement. I rate the stability an eight.
Which solution did I use previously and why did I switch?
I previously used Windows Defender. Numerous assessments indicate it catches around 80% to 90% of threats. However, Malwarebytes achieved a higher success rate.
How was the initial setup?
The platform is straightforward to install. Its automation functionality runs updates seamlessly in the background, requiring minimal user intervention.
What about the implementation team?
We deploy and maintain the platform with the help of our in-house team.
Which other solutions did I evaluate?
The platform pricing is competitive with other antivirus products. Also, one license allows you to run it on up to two devices simultaneously.
What other advice do I have?
Malwarebytes offers robust security features and implements innovative functionalities. For instance, it allows users to check if their email addresses are mentioned on compromised sites.
It has a user-friendly interface. I recommend it for commercial organizations. For non-commercial organizations, Microsoft Defender is more suitable.
I rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 17, 2024
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Malwarebytes
October 2024
Learn what your peers think about Malwarebytes. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
Technical Integration Engineer at Intelligent Systems (Bulgaria)
Provides notifications for suspicious events and prevents unauthorized access
Pros and Cons
- "The product provides notifications for suspicious events. We have several public access points. The product helps to prevent unauthorized entry. Its most valuable features are pre-installation procedures and a cloud console. The console's interface is simple and can be viewed easily to take action. It covers everything in terms of security threats."
- "A solution must be installed in the main gateway to give an overview of the incoming and outgoing traffic. The technical support team's response time should be faster."
What is our primary use case?
We use the product for endpoint protection and response and DNS filtering.
What is most valuable?
The product provides notifications for suspicious events. We have several public access points. The product helps to prevent unauthorized entry. Its most valuable features are pre-installation procedures and a cloud console. The console's interface is simple and can be viewed easily to take action. It covers everything in terms of security threats.
What needs improvement?
A solution must be installed in the main gateway to give an overview of the incoming and outgoing traffic. The technical support team's response time should be faster.
For how long have I used the solution?
I have been using the product for a year.
What do I think about the stability of the solution?
I rate the tool's stability a nine out of ten.
What do I think about the scalability of the solution?
I rate Malwarebytes' scalability a ten out of ten. My company has 400 users who use it 24/7.
Which solution did I use previously and why did I switch?
We switched to the product because the previous solution did not detect some malware incidents.
How was the initial setup?
I rate the tool's deployment a ten out of ten. My organization has 200 endpoints, so deployment took a day to complete. We download the installation, set up the policies, and deploy them to all machines in the domain.
What about the implementation team?
We completed the deployment in-house. One system administrator is enough to handle it. This resource can be used for maintenance as well.
What was our ROI?
I rate the tool's ROI a ten out of ten.
What's my experience with pricing, setup cost, and licensing?
I rate the tool's pricing a five out of ten.
Which other solutions did I evaluate?
We evaluated Sophos, Check Point, Microsoft Defender, and Bitdefender.
What other advice do I have?
I rate Malwarebytes a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Network Engineer at Data Storage Institute
An easy-to-deploy solution that can be easily accessed from any location
Pros and Cons
- "The most valuable feature of the solution is that I can use it wherever I want, be it at the office, at home, or even outside."
- "The stability and performance of the solution are areas with shortcomings that need improvement."
What is our primary use case?
I use it at my workplace and in my communications with my colleagues.
What is most valuable?
The most valuable feature of the solution is that I can use it wherever I want, be it at the office, at home, or even outside.
What needs improvement?
The stability and performance of the solution are areas with shortcomings that need improvement.
For how long have I used the solution?
I have been using Malwarebytes for two to three years.
What do I think about the stability of the solution?
The solution is mostly stable, but maybe once out of ten circumstances, there are some issues, but very seldom.
Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
I don't know much about the solution's scalability because I don't have the visibility of the services being expanded to other locations, but it should be scalable since it is a solution available over the internet.
My company has around 1,000 users of the solution.
I don't know if my company has plans to increase the use of the solution.
How was the initial setup?
The initial setup of Malwarebytes is easy. I need to log in to my account, so nothing much is needed.
For deployment, you register for the account, and everything is automated.
What other advice do I have?
The solution has so far not created any issues in my computer.
I rate the overall product an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sales Director at CLOUD MIND
Though the tool provides malware and ransomware protection, it lacks to keep up with market trends
Pros and Cons
- "The most valuable features of the solution are malware scanning and malware removal."
- "Malwarebytes is not there in the reports from Gartner or IDC...If we look at the market trends and the industry, most customers look at Gartner's reports to identify whether a product is a leader, challenger, or a big product, depending on which they choose."
What is our primary use case?
Our company deals with EPP EDR, MDR, patch management, DNS filtering, and vulnerability assessment of Malwarebytes. They have two products, one for businesses and one for home use. If you use the one with EPP, it is meant for businesses.
Malwarebytes is a good product for SMBs since it provides malware and ransomware protection, allowing SMBs to secure their endpoints.
What is most valuable?
The most valuable features of the solution are malware scanning and malware removal.
What needs improvement?
The improvements needed in the product depend on the company and its plans, but I think that the product is mostly okay. Malwarebytes has to keep updating as per the market trend in regards to what and where the malware is, which is not a major challenge for other products. If Malwarebytes matches the same intensity as its competitors, it can do good in the market. Malwarebytes needs to keep up with the market updates and release products that align with what its competitors are doing in the market.
For how long have I used the solution?
I have been using Malwarebytes for more than five years. My company has a partnership with Malwarebytes.
What do I think about the stability of the solution?
It is a stable solution. I have not experienced any downtimes. Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
It is a scalable solution. We can scale up the use of the solution.
My clients are usually SMBs.
How are customer service and support?
The solution's technical support is clear as per the SLA. The support is provided to us immediately whenever needed. I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Malwarebytes was easy.
The solution is deployed on the cloud. My customers have the tool deployed on their own cloud.
The time for deployment depends on the number of users, which can be a hundred, two hundred, or five hundred users. Depending on your approach, if you have Active Directory and domain controller, you can deploy it centrally from the console itself with the tools that can help you deploy faster. You can also deploy the tool one by one, a process in which you can install the agent and simply install the agent and the machines, after which it will be rest registered on the cloud immediately.
What's my experience with pricing, setup cost, and licensing?
If you look at the pricing of some other products, the pricing of Malwarebytes is pretty much okay since it is neither cheap nor too high, making it fall in the middle.
On a scale of one to ten, where one is a low price and ten is a high price, I rate the product's pricing a seven.
What other advice do I have?
Malwarebytes provides features like device control, scan engine, malware protection, ransomware protection, rollback features, and managed detection and response. The tool also provides features like integrated patch management, vulnerability assessment, and DNS filtering. If any of my customers prefer Malwarebytes, they can have the complete package.
I recommend the product if it fits the budget of those planning to use it. It's a good product. They can have clear visibility on the endpoints since it helps them protect from ransomware and other advanced threats. Malwarebytes is an affordable tool. One can use it, especially if someone doesn't have a high budget, since it helps fulfill the basic requirements.
Malwarebytes is not there in the reports from Gartner or IDC. They have their own labs to test their products. In general, they don't have any third-party reports as of now. Malwarebytes was previously included in one of the reports from Gartner. I think Malwarebytes doesn't participate in the reports from Gartner. If we look at the market trends and the industry, most customers look at Gartner's reports to identify whether a product is a leader, challenger, or a big product, depending on which they choose. If Malwarebytes was included in reports from Gartner, I would have rated the tool an eight or nine out of ten.
Overall, I rate the tool a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
Senior Technical Support Analyst at Paul's Transport Inc
A highly stable and easy-to-deploy product that keeps organizations safe
Pros and Cons
- "The product keeps our company safe."
- "The product is a little bit more expensive than the other brands."
What is our primary use case?
The product keeps our company safe.
How has it helped my organization?
Recently, a user tried to open an unsafe link, and Malwarebytes stopped them. They kept trying and trying, but they could not open it. Later, it turned out to be a fake Microsoft account.
What is most valuable?
So far, we have faced no issues with the product. It is doing what it needs to do. We can set it up and forget it. It is a hands-off solution since it is cloud-based.
What needs improvement?
The product is a little bit more expensive than the other brands. The product’s pricing must be improved. I would like to see AI enhancements in the product.
For how long have I used the solution?
I have been using the solution for the past six months. I am using the latest version of the solution.
What do I think about the stability of the solution?
I rate the tool’s stability a ten out of ten.
What do I think about the scalability of the solution?
Whatever licenses we have, we pay, and we use the endpoints.
How was the initial setup?
The initial setup was straightforward.
What was our ROI?
We have seen a 50% ROI on the solution.
What other advice do I have?
People planning to use the product must have patience. They must familiarize themselves with the product before they judge it. There’s a learning curve. Overall, I rate the solution an eight and a half out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Cyber security manager at Mobile Wave 3
Easy to set up and great as an antivirus but lacks XDR functionality
Pros and Cons
- "I was very satisfied with Malwarebytes in terms of its antivirus abilities."
- "It's not good in search hunting."
What is our primary use case?
Malwarebytes has very limited use cases.
How has it helped my organization?
It was very good. It enhanced our performance in our company. When we replaced it, we used it as an antivirus. It has more than antivirus capabilities yet less than XDR servers. We are very impressed with its antivirus capabilities and it's helped us a lot there.
What is most valuable?
I can evaluate it as a very good antivirus, however, not as an EDR.
It is very, very basic.
I got a demo from them. They promised that in the next version they will have all the features they've been lacking a bit.
I was very satisfied with Malwarebytes in terms of its antivirus abilities. It works as an antivirus better than a lot of others.
It was easy to set up.
What needs improvement?
It's not covering everything as we just started in EDR.
In Malwarebytes, there's no response. The response is very limited, and integration is very limited.
It's not good in search hunting. In fact, it has no search hunting at all and no strict intelligence tools. It offers no account monitoring at all.
I want to see XDR functionality so that I can respond. I want to have some strict intelligence integration with malware attacks, and integration with other tools that I will use to respond to threats.
I was satisfied with the antivirus capabilities originally, however, in my new environment, I was not satisfied. Now, I'm trying to have an XDR. I have to have a complete solution. Therefore, I'm looking into Microsoft, an XDR in CrowdStrike, or Sentinel ONE.
For how long have I used the solution?
I've used the solution for around one year.
What do I think about the stability of the solution?
The solution has been stable and straightforward. It's reliable and the performance is good. We haven't had issues with bugs and glitches and it doesn't crash or freeze.
What do I think about the scalability of the solution?
I have noticed that there is some scalability. They promised they're adding new modules and it'll be straightforward to deploy them also. It will likely be more scalable in the future.
In my company, we have more than 100 machines covered with the solution. We have just an agent, or you can say a warden, that communicates with the cloud engine.
It's considered an essential solution and therefore is constantly running. It works in the background all the time on every machine.
How are customer service and support?
We have contacted technical support. They are very good.
Which solution did I use previously and why did I switch?
I'm currently trying CrowdStrike. I found it very, very good. I'm dropping Malwarebytes. I will not renew the license.
I used Microsoft Security Center previously at another company. It included EDR also.
How was the initial setup?
The initial setup is very simple and quite straightforward.
The deployment process took only one day.
It was on the cloud. That made it all pretty simple.
Some prerequisites I integrated. It was really easy.
It's working in the background. There's nothing to do. Only administrators can do some tasks. For all users, there is nothing to do at all. It is automated.
You only need one person to handle deployment and maintenance. They are in cybersecurity.
What about the implementation team?
I did the implementation by myself with the help of their technical support.
What was our ROI?
I have not witnessed an ROI. However, it is worth it to have it as any security consequences not dealt with can destroy a business.
What's my experience with pricing, setup cost, and licensing?
The prices are public. You can try and get on the internet, however, this is not the real cost. There are some other costs. It depends on how many modules you are buying. If you will activate all modules or just only a few modules the price will be different.
We have other services. They provide nice services besides your software. The price for those depends on how you contract with them.
In comparison, for example, the Sentinel ONE device is very cheap since you don't have all modules to add on.
Which other solutions did I evaluate?
While we have Malwarebytes now, we want to replace it with maybe CrowdStrike, Sentinel ONE, or Microsoft. We're looking at all of them.
What other advice do I have?
I am a customer.
I'm not sure which version of the solution we're using.
It's very good, however, it has not covered all of the areas that I want to cover and make.
I'm a cybersecurity manager. My goal is to detect, respond, and prevent and to do that I need to use only one tool or to minimize the number of tools I'm using and my team is using. I want to minimize the number of team members that will work in cybersecurity as well. I need a solution that includes a lot of modules that can cover most of my requirements.
That said, if you want a very good antivirus and a basic easy functionality, which is a very cheap price, it would be Malwarebytes.
As an antivirus, I would rate the product nine out of ten, however, as an EDR, I'd only rate it five out of ten. Overall, I would rate it seven out of ten.
I like Malwarebytes, however, I am moving to another product as I need functionality and features, and it's not exactly the right product for me now.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at Informática 010
Easy to configure and easy to use with reasonable pricing
Pros and Cons
- "The pricing of the product is very good."
- "The interface could be improved. Currently, you need to really dig around to find the elements you need."
What is our primary use case?
The solution is primarily used as a security feature that's very low-maintenance. We just put it in and leave it, and it actually defends us in a proper way.
How has it helped my organization?
We don't really keep track of any metrics that indicate how it improves the way our organization functions. It just protects us.
What is most valuable?
So far, the solution has done a good job of protecting us from malicious items, such as ransomware, among other things.
The solution is pretty easy to use.
The pricing of the product is very good.
The product is very easy to configure and set up.
What needs improvement?
The interface could be improved. Currently, you need to really dig around to find the elements you need. It would be ideal if they could make it easier to navigate. The minimalistic design could be better.
Mainly from an enterprise point of view, they could probably get involved a little bit more with the firewall aspect. That said, Microsoft is doing quite a good job in this area.
As long at they keep pace with the threats, we're pretty happy with them.
For how long have I used the solution?
We've been using the solution for about three years at this point. It's been a while.
What do I think about the stability of the solution?
The solution is 100% stable. It'd very, very reliable. There aren't bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
There isn't too much scalability. It's got its console and you see all equipment within your organization on it. It does a little bit of network checking and that kind of stuff, however, actually, it is basically just an endpoint product.
We have a small company with about 25 users that are on it right now. That's it. Most of our clients are small to medium-sized companies.
How are customer service and technical support?
I never used technical support. I've never needed it. Not for implementation, at least. I just took two courses online just to get to know the console a bit better and that's it.
Which solution did I use previously and why did I switch?
In the past, we've used Norton as a security solution. However, that's it. We haven't used anything else. We decided to switch to better protect our endpoints.
How was the initial setup?
The initial setup is not complex at all. It's quite straightforward, actually.
The deployments are pretty quick. It typically takes about five minutes per endpoint. However many endpoints you have will dictate how long it will ultimately take.
You don't really need too many people for deployment and maintenance. If the client buys only the endpoint, the client usually implements it. If they need to, they may request a consult. We usually do the implementation remotely on the local server or whatever computer they dedicate for it. There is also a web solution that you can just add a console to. You always enter via browser, however, you can have it local or on the cloud.
What about the implementation team?
We did not use any integrator or consultant for the deployment. We were able to easily handle it ourselves in-house.
What's my experience with pricing, setup cost, and licensing?
We have found the pricing to be quite reasonable.
The cost may be something in the ballpark of $20-25 a year per computer. There are no costs above the main licensing cost.
Which other solutions did I evaluate?
We did look at other options. However, we found this solution to be light on the endpoint computer. It does a great job of protecting against malware and it's cheap, which is quite important to the kind of clients we're working with.
What other advice do I have?
We're resellers and customers. We use it in our organization and we also sell it. We sell the solution when we think it is the correct option for our client, and as long as a client doesn't come with a special request. Obviously, we sell what the clients want and what is in their best interest.
We're using the latest version of the solution. We're paying a subscription and therefore the updates are automatically added.
The product is great. It's straightforward and it does what we need it to do.
Overall, I would rate the product at an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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