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IT Oficer at EFC Zambia
Real User
A basic use solution that relies heavily on high bandwidth availability for cloud-based users
Pros and Cons
  • "The central management of devices from different sites is a very good feature; this has made them much easier to manage."
  • "It would be better if updates could be downloaded, and deployed, on-premises to avoid low bandwidth causing issues."

What is our primary use case?

Our primary use of the solution is for malware protection.

What is most valuable?

The central management of devices from different sites is a very good feature; this has made them much easier to manage.

What needs improvement?

It would be better if updates could be downloaded, and deployed, on-premises to avoid low bandwidth causing issues.

For how long have I used the solution?

We have been using the solution for around four years.

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Malwarebytes
October 2024
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What do I think about the stability of the solution?

We have found this solution to be stable for day-to-day use.

What do I think about the scalability of the solution?

We found the solution to be scalable. However, our increased usage caused performance issues, and required a lot of updates to be installed.

How are customer service and support?

The technical support could be improved; we find we have to make several requests before an issue is looked into.

How would you rate customer service and support?

Neutral

What about the implementation team?

Implementation of the solution was carried out by the vendor, via the cloud.

What's my experience with pricing, setup cost, and licensing?

We found that on-premises deployment of this solution requires a more expensive license than cloud-based deployment.

What other advice do I have?

I would recommend organizations in areas with low bandwidth to consider using the on-premises version of this solution. This will help avoid delays in updates via the cloud, as that depends on high internet speeds being available.

I would rate this solution a four out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Lead Cyber Engineer at a tech company with 1,001-5,000 employees
Real User
Easy to use, stable, and able to effectively detect unwanted programs
Pros and Cons
  • "I like the solution's ability to detect potentially unwanted programs. For some reason, it seems superior to other solutions, or at least in comparison to McAfee."
  • "If they want to compete with bigger players, they should consider adding items like threat detection and website warnings."

What is our primary use case?

I use Malwarebytes as a backup, an alternative antivirus if you like.

What is most valuable?

I like the solution's ability to detect potentially unwanted programs. For some reason, it seems superior to other solutions, or at least in comparison to McAfee. 

I kind of like what they've got. It's relatively easy to use. The console's pretty good. The reporting is pretty good as well. In fact, arguably the reporting is better than McAfee. 

What needs improvement?

The pricing could be improved.

In terms of general improvement, I can't think of any features that are lacking. It's a pretty solid solution.

If they want to compete with bigger players, they should consider adding items like threat detection and website warnings.

For how long have I used the solution?

I've been using the solution for two years now. It hasn't been too long.

What do I think about the stability of the solution?

The stability of the solution is quite good. I've never had issues with it in that regard. It doesn't seem to have bugs or glitches. It doesn't crash or freeze.

The only bug I've even noticed works in my favor. The updates work. However, the side-benefit to updating is whenever I do an update they actually give me another 30 days of the full license for trial as there seems to be a bug in their solution. That means that it doesn't recognize when you've already had it. It says, "Oh you've got an update. Oh, you get 30 days free trial again." That's fine. That's a nice bonus.

What do I think about the scalability of the solution?

The scalability of the solution is good. A company shouldn't have issues scaling it.

Which solution did I use previously and why did I switch?

I also use McAfee as well. I use them both and scan using both of them to compare results. I find that Malwarebytes typically picks up things McAfee misses.

McAfee tends to hide the details for me and when it detects something and so quarantines it, McAfee just points you to the website, and usually the links they point you to are wrong and don't actually tell you what's going on. Malwarebytes at least says "this is what this is and we got rid of it for you". It's very specific 

How was the initial setup?

The initial setup is very straightforward. It's not complex. You just install it and you are good to go.

There isn't too much maintenance needed on the solution.

What about the implementation team?

I've never had to contact technical support in the past. I can't speak to their responsiveness or general knowledge.

What other advice do I have?

I'm just a user and a customer. I don't have a professional relationship with the solution.

I'm using the latest version of the solution. I've lost the real-time scanning, so I use McAfee for that. I use Malwarebytes as a backup, an alternative antivirus. If I think my system's got something wrong with it, I'll scan it on McAfee, and then I'll scan it on Malwarebytes as well. There's a difference.

I commonly recommend Malwarebytes to people due to the fact that I find it quite reliable.

All things considered, I'd rate the solution eight out of ten. It's not like the big boys - the TrendMicros, Symantecs or CrowdStrikes. It doesn't necessarily compete well in those market areas.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Malwarebytes
October 2024
Learn what your peers think about Malwarebytes. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
Executive Director at a tech services company with 51-200 employees
Real User
Provides complete visibility and ease of use; lacks some efficiency with regard to false positives
Pros and Cons
  • "Provides successful ransomware shut down operations."
  • "Requires increased efficiency in terms of detecting false positives."

What is our primary use case?

Our primary use case is as a tool that is effective protection for malware and includes automated remediation and ransomware rollback. I'm the executive director of the company and we are resellers. 

How has it helped my organization?

From a business perspective, using Malwarebytes means we now have very few disruptions which save the company a lot of time. We previously had a lot of false positives that halted some of the services that impact certain departments. Because the solution is based on cloud, we were able to reduce management issues and the business was enhanced by the automated remediations.

What is most valuable?

This solution has a strong industry reputation in terms of its successful ransomware shut down operations. I value the complete visibility it offers and the ease of use. From our experience, it provides 100% visibility and detects hundreds of infections. With other similar solutions, the remediation can take some time but with Malwarebytes, it's a lot quicker. As a result, it provides a good user experience in the sense that downtime is significantly reduced. We use the solution extensively. 

What needs improvement?

I'd like to see increased efficiency in terms of detecting false positives because we sometimes have cases where detections are repeated despite requests for them to be identified as false positives. It creates a problem for our security department and is annoying to deal with. Once you mark it as a false positive that should be it. 

It would be helpful if they were to introduce more flexibility in terms of cloud management because there are certain things that could be more granular or specific. It sometimes lumps three or four cases into one group. 

For how long have I used the solution?

I've been using this product for a year. 

What do I think about the stability of the solution?

We've been running the solution for over a year and it's quite stable. Performance is excellent. We haven't had any degradation or performance issues. We have a maximum of two network administrators dealing with maintenance. 

What do I think about the scalability of the solution?

We have close to 600 end clients, devices, and haven't had any issues with scalability. We'll extend use as needed. We were told that even with double the number of users there won't be any issues. 

How are customer service and support?

From the perspective of our technicians and engineers, the support was very good. We are rating it in comparison to McAfee and CrowdStrike, where we felt the support was not as forthcoming. 

Which solution did I use previously and why did I switch?

We still use CrowdStrike, although to a much lesser degree because it's less effective in resolving problems. Likewise with McAfee protection, where we had issues with service quality that interrupted our business.

How was the initial setup?

The initial setup was straightforward and transparent. It took just a few hours and was deployed by our in-house IT people. 

What other advice do I have?

It's worthwhile doing a case study and testing the solution in your environment and comparing results between different products. We have a lot of virus spyware exploit samples that we keep just for testing purposes, and we use the same consistent standard to test it. In our case, the result was that Malwarebytes came out on top of the others.

Malwarebytes isn't yet perfect for a lot of endpoint solutions. From a cloud-based management perspective, there are still issues with endpoint isolations and automated remediations. It requires some fine-tuning even though it comes out on top in terms of performance.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Works at COLUMBIA STATE COMMUNITY COLLEGE
Real User
Good customizability, but with too many false positives it needs more built-in exclusions
Pros and Cons
  • "The most valuable feature is its ability to customize for different groups."
  • "We experience a lot of false positives."

What is our primary use case?

We use this solution for the detection and elimination of malware.

How has it helped my organization?

Not sure it has improved, but malware is on the decline.

What is most valuable?

The most valuable feature is its ability to customize for different groups.

What needs improvement?

We experience a lot of false positives. I would be helpful to have more built-in exclusions.

For how long have I used the solution?

Five months.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Chong Kah Wooi - PeerSpot reviewer
Technical Manager at Ipenet Solutions
Reseller
Secure, user-friendly, quite easy to set up, and able to prevent ransomware
Pros and Cons
  • "The protection is really good with Malwarebytes. It's also user friendly and quite easy to set up."
  • "They can include advanced scanning and improve reporting. I scan malware on the pen drive. Some more reports need to be added for that. It should also provide better protection because we have a new version of the malware."

What is our primary use case?

I am using it to prevent ransomware and malware. I am also using EDR, which means if the data is attacked, I'll be able to recover my data, that is, roll back the data and go to the pre-attack state.

What is most valuable?

The protection is really good with Malwarebytes. It's also user friendly and quite easy to set up.

What needs improvement?

They can include advanced scanning and improve reporting. I scan malware on the pen drive. Some more reports need to be added for that. 

It should also provide better protection because we have a new version of the malware. 

For how long have I used the solution?

I have been using Malwarebytes for two years. 

What do I think about the stability of the solution?

I don't have any problems so far. I maintain it myself. 

I don't really use it on a daily basis. Because it's a power version, so normally, after I install it on a laptop or desktop, I just check the reports once in a week or month. 

What do I think about the scalability of the solution?

It is quite easy to scale because it's a power version. Currently, we have 25 users. 

How are customer service and technical support?

I've made some contact with support. I didn't have much need for support.

Which solution did I use previously and why did I switch?

My previous endpoint protection couldn't prevent ransomware. One of my users had a ransomware attack. After I installed Malwarebytes, until now, it is good. It provides more security than the previous one.

How was the initial setup?

It has an easy setup. It was quite straightforward and user friendly.

What about the implementation team?

I handled the deployment on my own. It took me one to two hours. 

What's my experience with pricing, setup cost, and licensing?

It is expensive. 

What other advice do I have?

I would recommend Malwarebytes because it's quite secure and able to prevent ransomware.  It has a good reputation.

I would rate Malwarebytes an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Founder at a tech services company with 1-10 employees
Real User
Stops all ransomware attacks and is easy to manage
Pros and Cons
  • "The solution has a good management interface."
  • "Overall, I haven't found any ways the solution lacks in features or usability."

What is our primary use case?

One of our clients right now is using Malwarebytes for their endpoint security, and they were part of a security assessment we ran. This organization was hit by ransomware and therefore getting a solution specifically that addressed ransomware was of primary importance.

How has it helped my organization?

The solution was successfully deployed and so far has been able to stop all ransomware attacks, which has been extremely beneficial to the organization. The IT manager is also able to manage the solution easily. Our observation is that the company is getting the updates as it should be and it's functioning successfully.

What is most valuable?

The solution has a good management interface. 

The fact that we are able to successfully deploy it on all the endpoints and the client has not had any recurrence of a ransomware event has been very good. It means that it's doing what it's supposed to do.

What needs improvement?

Overall, I haven't found any ways the solution lacks in features or usability.

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the stability of the solution?

Our impression is that the solution has a good reputation for stability and is a good choice. Sophos is our number one partner, however, we find that working with Malwarebytes is also fine. We would have no objections to somebody making the choice to use it.

What do I think about the scalability of the solution?

The solution scales up just fine, especially for mid-tier organizations.

How are customer service and technical support?

I can't comment on technical support. It's probably fine, however, I don't think we've ever engaged with them.

How was the initial setup?

The initial setup was not too complicated. It deployed easily. I don't think there were any difficulties around implementation. The client actually did it before we were involved with them, so it must not have been too difficult.

The organization wasn't large, so the deployment only took about two to three days. It wasn't too lengthy. It went pretty quickly.

In terms of maintenance, one person can handle the job easily.

What's my experience with pricing, setup cost, and licensing?

In terms of licensing, the solution is certainly comparable to other choices. I would say they're comparable to Sophos or Symantec among others. They'd be very close to each other price-wise. I don't think they're cheaper; I believe they're at a similar price point.

I'm not really totally familiar with all of their licensing choices, so I'm not sure if there are costs over and above the standard licensing fees.

What other advice do I have?

We've never resold Malwarebytes. We've just worked with customers that had already begun using it.

This is one of the best solutions for ransomware.

It deploys as one would expect, and it manages as one would hope. 

It's perfectly fine for small to mid-tier organizations and I would say that it works as advertised.

I'd give them an eight out of ten. Sophos Intercept X is probably technologically more rigorous and it has some technical advantages for Sophos users in that that it can integrate with the firewalls and have incident response capabilities. However, Malwarebytes is perfectly fine on its own. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: consultant
PeerSpot user
Director of Tech at a non-tech company with 201-500 employees
Real User
It gets the job done, and they are consistently updating it monthly
Pros and Cons
  • "It gets the job done, and they are consistently updating it monthly."
  • "They should make it faster, less taxing on the processor."

What is our primary use case?

We use it to protect the organization's cybersecurity posture.

How has it helped my organization?

It gets the job done, and they are consistently updating it monthly.

What needs improvement?

They should make it faster, less taxing on the processor.

Which other solutions did I evaluate?

It is the best solution out there currently.

What other advice do I have?

I would rate the product as a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Principal Cybersecuirty Analyst at a retailer with 1,001-5,000 employees
Real User
Comprehensively finds and removes malicious software, but not always easy to deploy
Pros and Cons
  • "It comprehensively finds and removes malicious software."
  • "There is room for improvement in the way it is deployed, in terms of being able to distribute it. Right now we have to get our hands on a machine to deploy it. It would be nice if there was an easier system."

What is our primary use case?

We use it for instant response.

How has it helped my organization?

It prevents us from having to re-image computers if they are found to be harboring malware. We have also seen a measurable decrease in the mean time to detect and respond to threats, by a few hours. Finally, it has helped with staff productivity by about five percent.

What is most valuable?

It comprehensively finds and removes malicious software.

What needs improvement?

There is room for improvement in the way it is deployed, in terms of being able to distribute it. Right now we have to get our hands on a machine to deploy it. It would be nice if there was an easier system.

What do I think about the stability of the solution?

It seems to be stable.

What do I think about the scalability of the solution?

In my opinion, it's not very scalable, at least the way we use it at this point in time.

How are customer service and technical support?

I have not contacted technical support.

How was the initial setup?

The initial setup was straightforward. It was just an MSI installable. Double-click it and then it installs.

What other advice do I have?

Trial it and see if it works in your enterprise and, if so, then acquire it.

Having said that, I don't think it has had much impact on our security maturity.

I would rate Malwarebytes at seven out of ten because it is effective but not always easy to deploy.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Malwarebytes Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free Malwarebytes Report and get advice and tips from experienced pros sharing their opinions.