OpenText Network Node Manager i Reviews

Effectively monitor networks physical and virtual devices. SPI's that provide functional reports and metrics. Integrates with other tools and products to give oversight of networks and systems.

Miss very few events. Rich reporting features.

A little better documentation, books updated like HP Network Node Manager: Getting Started.

Since NNM was version 4.

Some, but they can be worked though with HP Support.

No

No

Customer Service:

Good

Technical Support:

Good

No

Straight forward, though experience in installing or updating the tool is a must. The technical documentation is takes experience and much reading to master.

In house. I have installed, upgraded NNM from version 4 though 10.10.

Like any enterprise solutions it has a cost. Not only in initial price, but in time to do advanced configuration and maintenance of the product.

No

It gives us a good overview of what's happening in our networks and the devices in the networks. And it allows us to act very quickly when some problem is detected.

When some metric device has some issue, for example there is some server connected that hosts some application, and that application might be a web portal or internet banking customer we are providing services for, when this device is down service is not available to the customers of our customers.

As the technologies evolve, also these solutions or the monitoring tools should evolve to cover the progress in technology, including capabilities related to monitoring of virtualized devices today, as the DNS is on the table in this way.

I have been working with it for nine years.

In my experience it's very stable. We haven’t had any problems so far, such as unexpected breaks or a server going down. So, in this sense, I would say that it is very, very stable.

Scalability is actually one of the reasons why we picked Node Manager. With one instance you can monitor from a couple of hundreds up to several thousands of devices. So it's very good.

We have Premier support from HPE. We are very, very satisfied with support because we have one dedicated resource in support, so he knows our environment. Every time we have some minor issue we don't need to explain what version of the software are we running, how our environment looks like and so on, because he knows this already.

When I started to work for the company, it was already implemented. But nine years ago when we started, we had 3 Network Node Manager servers and right now we have 19. So, over time, I have definitely been involved in implementing the solution. It is very very straightforward. You just deploy the installation package; it's not an issue.

We evaluate other solutions on do it in regular basis. Basically, we check the markets to see what’s there. We have HPE now and we use test cases to check the market; is any new solution available and, based on those test cases, HPE wins or HPE does not. So far it's winning.

Last year we evaluated SevOne. It wasn't so bad and it provided similar features like Network Node Manager. But that additional value was not high enough. So we are eager to implement it because implementation is a big job and it can take month to do. If we saw that it was really, in some way, much better than Network Node Manager and it was worthy to implement it, we would have done so.

The most important benefit is to have one controller and to get all information to a single point. This is easier than looking at different points to see where messages and tickets are coming from.

It makes our work easier.

I think the technical support should be improved.

There is not a lot of downtime. It's OK.

We have had no problems with scalability for our infrastructure and our dimensions.

Sometimes technical support is not so amazing. We need to wait a long time to get a solution for a ticket. And often they repeat the same questions. You open the ticket, and you get questions back that you already answered in the ticket. So it's often a long wait and not so easy to get the right people. Offices tend to get inferior support.

I was not involved in the initial setup. We have used HPE software since about 1995. Sometimes it has been good, but at times it was very terrible. In the last year or so, there has been improvement and I think it's come a long way, but it’s not on the mark yet.

I think you should take a look at it. If it fits your needs, then it's OK. But it's not the only solution. There are other alternatives.

When choosing a vendor, the solution has to be a benefit to our companies. It must be a complete package. The best software turns out to be not the best thing if technical support is not good or there are other issues; then go with something else.

Our NOC is heavily using and dependent on the product for quick action and troubleshooting network issues.

Most valuable function would have to the internal causal engine and its root cause analyzer which keep us updated on critical errors and incidents in our network environment. Secondly, the multi-vendor capability (we have approx 150 different device types from some 10 vendors).

Reporting. Even though this is available in separate software (iSPI) there is potential in making the reporting more SLA-aware and more intuitive.

My organization has been using it since v6.x, but I was not involved until v8.x in 2008.

No.

No.

First line of support can be time consuming to collaborate with. Sadly, this got worse when HPE outsourced their support. When cases are elevated, the support and problem solving is usually sped up and excellently handled and resolved.

No.

Easy install, but configuration of various aspects demands continuous focus and knowledge of the product.

No, it was already chosen when I started at my current employer.

Initially, keeping the default settings is wise. Get familiar with and become knowledgeable in the product before getting into advanced tweaking.

It gives us an overview of the network. How is it performing? Are there some problems? It allows us to see what happened in the past.

It helps us to solve our network problems and it helps us to solve customer problems to whom we are providing IT services. I would say that it self-tested, the time it took us to repair those problems.

I have been using this solution for twenty-four years.

I has been stable for 24 years.

It provides very good scalability from 200 nodes to 30,000 nodes and from 2,500 interfaces to 60,000 interfaces.

We have excellent support. We have a nominated a person from HPE who always takes our cases. He knows our environment so we don't have time to explain every time what kind of environment we have. What software versions and patch levels we use. We can skip that and go right to the case.

When selecting a vendor, I look for reliability and support.

Upgrades are straightforward. The are instructions on how to install it and there is notes tell what is new and what has been fixed. It is quite easy to work with it.

The GUI and config manager.

The network Manager has improved incident tracking and speed of response to trouble tickets.

A year plus.

Configuration was a bit cumbersome for snmp traps on the routers and configuration of the SPIs was a little complicated.

None that I noticed.

Solarwinds was what was used by the organisation but the management decided on a unified solution IT and Telco.

It seemed a bit complex in some areas.

A vendor did the implementation and they were very experienced and responsive to issues.

I'd say about 0.3 for now as we really haven't used it for that long yet.

The solution is part of the HP NMS solution and the unification helps in keeping a flow of processes going in the organisation.

Multi-vendor equipment support Root cause analysis Multi-type and rich reports

Need a good estimation of the network (manly nodes) otherwise, the system will not work correctly. Many issues can be found during deployment due to the use of many components and features by the product.

Sizing should be estimated before deployment

A complete solution for network monitoring. The cost is high comparing to its competitors, but the results are awesome.