OpenText Network Node Manager i Reviews

We install, integrate, customize and configure this solution for our clients. We are system integrators who resell tools to our customers and we are partners with Micro Focus. 

The great thing about this solution is its compatibility for enterprise level organizations. If you need to install 10,000 or even 20,000 devices, it's easy to monitor. The product's fault management is awesome. 

I haven't had a great experience with this solution because the dashboards are not customizable and it's not user-friendly. The market has changed and people are now focused on mobile solutions, tablet solutions, or dashboards, which I prefer to use. I'd like to see dashboard customization and customized reports.

I've been using this solution for three years. 

The stability is good. 

The scalability is great. 

The customer service has improved drastically over the past couple of years and I think they're very good now. 

Positive

Deployment generally takes around two to three hours. It's a matter of integrating with the databases, and then connecting devices. It's not easy getting the connectivity right and that can be time-consuming because there are lots of configurations required on every device when connecting to the NNM. We use our own technical team for deployment, usually three or four people; two for delivery and two for follow-up support.

I think getting an ROI takes about three years but it depends on the customer and the scenario. For some companies, for example, if one site goes down and nobody is aware of it, the cost can be in the millions. In other scenarios, the loss wouldn't be so great.  

The license is a perpetual lifetime license and the subscription is on a yearly basis. It's an expensive product because it's an enterprise-level product with a big team working behind it for batch releases, maintenance releases, version upgrades, maintenance support, and professional services. 

I rate this solution seven out of 10. 

We are using virtual servers. We have two servers, they are set in fail-over environments. One is active, one is waiting.

I work for a very big enterprise. Any employee could technically access this tool, but only a few of them are interested. Roughly 50 people working in specific departments access this tool — mostly the network operations team.

Currently, we are not using all of the features they provide; just the main tool for monitoring the alerts. The lists are sent to a third-party tool — ServiceNow. It's an umbrella that collects alerts from different tools.

I'm pretty satisfied with this tool. We have some specific devices that are not integrated very well, for example, Barracuda Firewalls. They have to improve this, but this is a specific situation. 

It's a good one. It's a stable tool. We do not have any issues stability-wise.

I would say that they definitely need to improve their support features — this is a problem. When I open a ticket, usually they respond very late. Some of the people I negotiate with seem undertrained. They don't know much about the tool; they have to ask their high-level colleagues. This takes a lot of time and it's pretty frustrating to wait so long to form a ticket. They need to be quicker and more knowledgeable.

When we paid for a consultant, it was a very different situation. All of our problems were solved in a very short period of time.

Micro Focus Network Node Manager was already installed when I came to this company. In the future, we may switch to SolarWinds.

I wasn't involved in the pricing, but I think it's quite expensive. For example, we wanted to buy a separate module — a performance and reporting tool; however, our colleagues from the payment section said that it costs too much.

Overall, on a scale from one to ten, I would give this solution a rating of eight.

We are using the solution for network monitoring.

We had some issues with some of the features, some modules are not meeting expectations. Additionally, they need to start following some of the latest trends.

I have been using the solution for approximately 7 years.

It is a stable solution.

It is a scalable product. 

When we speak to the customer service about issues that we have been experiencing, they tell us that is how the solution operates, unfortunately, and we have to live with it. 

We have approximately 3 technicians doing all the installs and maintenance.

The solution is priced mid-range compared to the competition.

We are thinking about migrating to SolarWinds because of some of the issues we have been experiencing.

I rate Micro Focus Network Node Manager a six out of ten.

Topology creation is the most valuable feature.

We are using it for network discovery and troubleshooting enforced management. We are expanding it to cover the performance and the traffic part as well.

The deployment architecture and installation part needs improvement. In regards to the voice monitoring piece, there is a lot of scope for improvement. Voice monitoring/end-to-end voice monitoring, whether in a voice over IP(VoIP) or a voice over PSTN, if I'm making a call, it should be monitored irrespective of the path/carrier that I am passing through.

As of now, we are running on a single machine that is a VM Windows-based VM, so that is not quite stable. It frequently goes down and we have a lot of issues with that. However, we are now upgrading it to a distributed environment based on the Linux operating system. I'm hoping that it should be stable.

We are a quite large organization. we have more than 120,000 employees. In terms of the scalability, we have experienced no issues. As an organization, we consist of more than 120,000 people. The end users of NNMi are less, i.e., probably around 50 – 60 end users. The network operations team is the end-user for the NNMi and we still have had no issues with the scalability.

I was not part of the previous installation, but for the current one that we are deploying, I was involved in the setup process.

The setup was complex and needs a medium kind of knowledge. The documentation is also not very good, i.e., a lot of things that are not written in the document are surprises. The installation is definitely not easy. It is a complex one and it would be much easier if the product was redesigned in that way.

We are considering both NetBrain and Nectar Services, for a couple of the features that NNMi does not have.

You should interact more with the customers and listen to your voice.

Try to make the product better from the usability perspective.

We are able to have all network devices in a single place in order to send the alerts to an umbrella tool (Service Now). 

The stability is quite good.

It's quite a mature solution.

Technically speaking, I'm facing some issues when monitoring Barracuda firewalls. There is some room for improvement in this area.

The documentation for the initial/upgrade setup present errors sometimes.

This product has been used in our company for ten years, I suppose, however, I have been personally using it only for two or three years.

Regarding stability, we don't face any issues. It's reliable. There aren't bugs or glitches. It doesn't crash or freeze.

From the very beginning until now, we deployed to two servers in a fail over environment. Therefore, I can't really speak to the scalability of the product.

Technical support could be much better and work much faster.

Typically, is taking some time so solve tickets. If involving a higher level expert is needed, you should wait.

The initial setup is somewhere in between. It's both not so easy, and also not so complex. We have the Linux version. Some years ago we had physical servers and we migrated to virtual ones. 

There were some issues and we opened some tickets, however, in the end, they were solved. It's just that there are a few key steps that need to be handled carefully during installation. You need documentation to guide you. However, some of the articles meant to assist were not very accurate. If you're following exact instructions line by line, and you are not getting what is expected, you have to do a bit of problem-solving by yourself.

I don't handle the pricing, however, it's my understanding that the product is quite expensive.

I would recommend the solution to others due to the fact that it's quite stable and mature. That said, there are a few improvements that can be made.

Overall, I would rate it eight out of ten.

Real time network monitoring application: It is very stable, which provides quick root cause analysis (RCA) for any network faults.

Only to improve the GUI.

Only HPE/IBM/BMC and SolarWinds tools are very stable.

No issues in tools.

Not good compared to IBM or Zenoss support.

It is fully depends on costing, customer, and architect.

It was straightforward.

I evaluated this product this product before I chose it.

Before implementing, clear all the customer requirements, then choose products accordingly.

It gives us an overview of the network. How is it performing? Are there some problems? It allows us to see what happened in the past.

It helps us to solve our network problems and it helps us to solve customer problems to whom we are providing IT services. I would say that it self-tested, the time it took us to repair those problems.

I have been using this solution for twenty-four years.

I has been stable for 24 years.

It provides very good scalability from 200 nodes to 30,000 nodes and from 2,500 interfaces to 60,000 interfaces.

We have excellent support. We have a nominated a person from HPE who always takes our cases. He knows our environment so we don't have time to explain every time what kind of environment we have. What software versions and patch levels we use. We can skip that and go right to the case.

When selecting a vendor, I look for reliability and support.

Upgrades are straightforward. The are instructions on how to install it and there is notes tell what is new and what has been fixed. It is quite easy to work with it.

Effectively monitor networks physical and virtual devices. SPI's that provide functional reports and metrics. Integrates with other tools and products to give oversight of networks and systems.

Miss very few events. Rich reporting features.

A little better documentation, books updated like HP Network Node Manager: Getting Started.

Since NNM was version 4.

Some, but they can be worked though with HP Support.

No

No

Good

Good

No

Straight forward, though experience in installing or updating the tool is a must. The technical documentation is takes experience and much reading to master.

In house. I have installed, upgraded NNM from version 4 though 10.10.

Like any enterprise solutions it has a cost. Not only in initial price, but in time to do advanced configuration and maintenance of the product.

No