The product is used for perimeter defense when two networks are connected.
Business Development Manager
The product is robust and user-friendly, but it should provide additional threat-detection features
Pros and Cons
- "The solution is robust."
- "The product must provide multiple threat detection features."
What is our primary use case?
How has it helped my organization?
Our customer wanted to connect their network to a central location. So, they use the solution at the central location as an aggregation firewall.
What is most valuable?
The solution is robust. It is one of the best firewalls in the industry. It has a good track record. It is user-friendly.
What needs improvement?
The product must provide multiple threat detection features. Additional features must be embedded in the firewall to enhance it.
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Palo Alto Networks PA-Series
November 2024
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For how long have I used the solution?
I have been using the solution for two years.
What do I think about the stability of the solution?
The tool is much more stable than any other firewall.
What do I think about the scalability of the solution?
The tool is scalable. It is a pay-as-you-go solution.
How are customer service and support?
We have our own engineers who provide our customers with technical support.
How was the initial setup?
Palo Alto installs the tool. We sell only the on-premise version of the tool. We sell the critical infrastructure for it.
What's my experience with pricing, setup cost, and licensing?
Palo Alto’s pricing is way higher than any other solution provider. It is expensive to buy and maintain the product. The renewal prices are higher than the competitors.
Which other solutions did I evaluate?
Palo Alto is the best firewall because of its features, robustness, and threat detection and prevention. Palo Alto is expensive compared to Fortinet. Considering the cost and performance, I recommend Fortinet to people. Fortinet is cheaper and provides similar features as Palo Alto.
What other advice do I have?
I am selling firewalls. I heard that endpoint security and other additional security solutions can be added to the firewall. The services are expensive. If people have enough budget, they can choose Palo Alto. Overall, I rate the solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Senior Analyst at Mind
Comes with features such as single-mode panel processing that put it ahead of the competition
Pros and Cons
- "Palo Alto Networks firewalls offer single-mode panel processing with live scanning."
- "The SD-WAN feature of Palo Alto Networks is not good compared to FortiGate."
What is our primary use case?
We use the solution for security purposes, like restricting traffic for which traffic you want to allow. You can control your network.
What is most valuable?
Palo Alto Networks firewalls offer single-mode panel processing with live scanning. While other firewalls only scan for malware in the first-stage store.
What needs improvement?
The SD-WAN feature of Palo Alto Networks is not good compared to FortiGate. It is also more complicated to configure, while FortiGate is much easier.
For how long have I used the solution?
I have been using Palo Alto Networks PA-Series for three years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
The solution is scalable. Our organization has more than 300 units in Europe and the USA. In the Asia region, they are using FortiGate.
How are customer service and support?
We recently opened a ticket with the technical team, and they should be able to fix the issue. We have opened multiple tickets, and the technical support has been good.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We have used FortiGate before. You can easily configure Palo Alto products compared to other firewalls. Palo Alto firewalls have many features, including live scanning, filtering, and use policies to control traffic. Compared to other firewalls, Palo Alto firewalls offer more security.
How was the initial setup?
The initial setup is simple with no complexity. All firewalls are the same; we have implemented four to five sites. HA configuration is complex but easy because they are configuring FortiGuardian. We need to assign the bot’ IP address in Palo Alto, whereas FortiGate assigns only one IP. There’s no need to assign an IP from the active directory.
What's my experience with pricing, setup cost, and licensing?
Palo Alto is more expensive than FortiGate.
What other advice do I have?
Palo Alto is easily accessible, manageable, and offers more features and security. I recommend this solution.
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Palo Alto Networks PA-Series
November 2024
Learn what your peers think about Palo Alto Networks PA-Series. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
823,875 professionals have used our research since 2012.
Cyber Security Analyst at Link3 Technologies
The solution is a next-generation firewall that provides good security features
Pros and Cons
- "The solution provides good customer support."
- "The solution’s pricing could be improved because it is an expensive solution."
What is our primary use case?
Palo Alto Networks PA-Series is the Gartner leader product for the next-generation firewall. The solution's security features and managing issues are very user-friendly. The solution has two panels: one is the management panel, and the other is the data panel. If I have the maintenance on the data panel, the data panel will not be impacted. The management panel has different modules. The solution provides all the security features in a competitive world.
What is most valuable?
The solution provides good customer support.
What needs improvement?
The solution’s pricing could be improved because it is an expensive solution.
For how long have I used the solution?
I have been using Palo Alto Networks PA-Series for two years.
What do I think about the stability of the solution?
Palo Alto Networks PA-Series is a stable solution.
How are customer service and support?
The solution’s technical support is good.
What about the implementation team?
The solution can be deployed within three working days.
They have the management console and management code. I put the management IP on the firewall and logged in to the GUI console. After that, I connect the management code in our management network from my office network. Then, I connect to the insight port, outside port, and other zones. We have created eight zones on that part.
I have finished the initial configuration and installation part within three working days. After that, there are many issues with fine-tuning and policymaking, and it goes through step by step in the operational part.
What other advice do I have?
Since Palo Alto Networks PA-Series is a very expensive solution, rich customers like banks, financial organizations, and telecom companies prefer the solution.
Overall, I rate Palo Alto Networks PA-Series nine and a half out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
A stable solution to secure network with great customer support
Pros and Cons
- "It is stable when you set up something and put it into production. Once it works, you don't have other tasks or actions to perform."
- "Currently, they are not protected with any data security when they work from home or outside the network. They surf the Internet directly and should implement a proxy or firewall to monitor the data between the endpoint and the internet."
What is our primary use case?
It is a standard firewall implemented in the company to protect the corporate network from outside networks. We have a VPN for our clients who work from home, protecting all traffic between their network and our network by filtering DNS ordering and all mechanisms to protect us.
What is most valuable?
It is stable when you set up something and put it into production. Once it works, you don't have other tasks or actions to perform. You shouldn't touch anything after you finish the setup correctly. When setup is done properly, it remains stable.
What needs improvement?
There should be an improvement in the protection of endpoint computers when working outside the office. Currently, they are not protected with any data security when they work from home or outside the network. They surf the Internet directly and should implement a proxy or firewall to monitor the data between the endpoint and the Internet.
In future releases, there may be better monitoring and reporting. In the past, there were some situations with vendor utilization where it was sometimes challenging to catch in real-time which user or device was generating excessive traffic, leading to increased utilization. There were some situations where it was easy to catch the source of high utilization through the device. There may be better monitoring or reporting capabilities.
For how long have I used the solution?
I have been working with Palo Alto PA Series for about seven years. It is not new to me; we have a lot of experience with this solution.
We have the Palo Alto model 820, which is an appliance device.
What do I think about the stability of the solution?
The solution's stability is great. We do not have any issues in the seven years of implementation in production.
I rate the solution's stability a ten out of ten.
What do I think about the scalability of the solution?
I rate the solution's scalability an eight out of ten.
For a setup, you must have extensive knowledge of the other services. We have an active directory on-premise, which we like to have as user authentication. It is not just a few clicks and a few steps to configure. You need to put more effort into configuring everything needed for that operation.
There are around 200 people using this solution in our organization.
How are customer service and support?
I have contacted technical support for CentOS two or three times in the last five years.
How would you rate customer service and support?
Positive
How was the initial setup?
We set up the firewall here in three different locations. It's not difficult once you learn what to do during the initial configuration. It is pretty simple.
Moreover, only two-person required for the maintenance of the solution.
What about the implementation team?
I have done most of it myself. On one of the first configurations, I worked with a colleague from college who works for an ISP and has a lot of experience. I work with him on some configurations. After that, I took all the other setups to myself.
There are good guidelines and knowledge available on the web. It just takes time to reach the knowledge base and find what we need. It's not so tough to configure and test any functionality.
What's my experience with pricing, setup cost, and licensing?
FortiGate has a better price than Palo Alto Networks in the same area. Both have the same set of functions and characteristics, but FortiGate is slightly less expensive. It's better for a small company that doesn't have a big budget for security solutions.
I rate the solution's pricing a one out of ten. The solution is expensive compared to other vendors.
Which other solutions did I evaluate?
I have been searching and researching for endpoint computer solutions for my customers. We already use Palo Alto firewall, but it's no longer sufficient to protect the endpoint computers in our company. Nowadays, most people are traveling and working remotely, so we need a solution that can protect computers regardless of their location.
Whether the computers are at home, on-site, or anywhere else, we need a reliable solution to safeguard them.
What other advice do I have?
Overall, I rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution Architect at a wholesaler/distributor with 501-1,000 employees
Easy-to-use product with an efficient web filtering feature
Pros and Cons
- "The product's most valuable feature is web filtering."
- "Palo Alto Networks PA-Series is complicated to configure compared to one of its competitors."
What is our primary use case?
We use Palo Alto Networks PA-Series for web filtering and VPN features.
What is most valuable?
The product's most valuable feature is web filtering.
What needs improvement?
Palo Alto Networks PA-Series is complicated to configure compared to Fortinet.
What do I think about the stability of the solution?
The platform is much more stable than the other firewalls.
What do I think about the scalability of the solution?
The product is complicated to scale.
What was our ROI?
The product generates a return on investment by lowering the profile cost. The existing firewall version is up and running and is not slowing down like other brands.
What's my experience with pricing, setup cost, and licensing?
Palo Alto Networks PA-Series's price is much higher than other firewall brands.
What other advice do I have?
The product is easy to use. I rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Chief Technology Officer at a tech services company with 11-50 employees
Works as a firewall and protects internet traffic
Pros and Cons
- "I like the tool's security and web filtering features."
- "Palo Alto Networks PA-Series should improve its price. It should also include a feature similar to Sophos' Security Heartbeat."
What is our primary use case?
We use the tool as a firewall to protect internet traffic.
What is most valuable?
I like the tool's security and web filtering features.
What needs improvement?
Palo Alto Networks PA-Series should improve its price. It should also include a feature similar to Sophos Security Heartbeat.
For how long have I used the solution?
I have been working with the solution for two years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
I would rate Palo Alto Networks PA-Series' scalability an eight out of ten.
How are customer service and support?
Support needs more time to solve issues.
How would you rate customer service and support?
Neutral
How was the initial setup?
Palo Alto Networks PA-Series's installation is simple.
What other advice do I have?
I would rate the solution a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Operations Specialist - MX Operations at Bank Alfalah Limited
Manage security with leading firewall features while navigating AWS cloud challenges
Pros and Cons
- "It functions very well in data centers."
- "I rate the stability as ten out of ten."
- "I experienced some problems with AWS cloud parameters connected to Palo Alto firewall."
- "The support has been shaky. Initially, it took one or two hours to get a Palo Alto engineer, which is quite slow. I expect faster response times."
What is our primary use case?
Mostly, my partners and customers are connected through VPNs. I have VPNs for my enterprise, which work with multiple customers for online solutions and payment gateways. I also have a contact solution for payments.
How has it helped my organization?
My firewall solution allows me to manage stability and security effectively. I ensure the stability of security solutions through routine checks and updates.
What is most valuable?
The most effective features of the solution are its Magic Quadrant positioning, making it a leading firewall on perimeter areas and internet edges. It functions very well in data centers. Its effectiveness is highly dependent on budget and approach. Moreover, the return on investment is calculated according to my organization’s sizing and has never been an issue.
What needs improvement?
I experienced some problems with AWS cloud parameters connected to Palo Alto firewall. However, I haven't thought of a specific solution for improvement.
For how long have I used the solution?
I have been using this firewall in my current organization for eight years.
What do I think about the stability of the solution?
I rate the stability as ten out of ten. The solution is very stable for my needs.
What do I think about the scalability of the solution?
Scalability depends on picking the right box. For my case, it is rated nine out of ten. The solution can handle more than ten thousand users in my organization.
How are customer service and support?
The support has been shaky. Initially, it took one or two hours to get a Palo Alto engineer, which is quite slow. I expect faster response times.
How would you rate customer service and support?
Negative
Which solution did I use previously and why did I switch?
No other solution was evaluated on the perimeter side or the edge internet side in my region.
How was the initial setup?
The initial setup is straightforward and mature. If you're experienced, it’s rated eight to nine out of ten in terms of ease of process. For beginners, it might be a six or seven out of ten.
What was our ROI?
The return on investment is maintained according to my organization's sizing, and no issues have arisen.
What's my experience with pricing, setup cost, and licensing?
The firewall is expensive for every company, but the cost is worth it to ensure maximum security. However, I do not have exact figures on the financials.
What other advice do I have?
If you have the budget, go for Palo Alto without any doubts.
I rate the overall solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Dec 17, 2024
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