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it_user573705 - PeerSpot reviewer
System Analyst at a logistics company with 1,001-5,000 employees
Vendor
I like it for scheduling meetings, the Outlook plug-in and recording live meetings

What is most valuable?

Scheduling meetings, the Outlook plug-in, recording live meetings.

How has it helped my organization?

This software plug-in is built-in to our Outlook so we are able to sync our calendars to show all meetings and webinars its great!

What needs improvement?

The presenter experience can be improved: Increase the presenter interface to show the attendees and chat while in a screen share (not viewable by the others) without having to navigate away from your current window for a smoother presentation.

For how long have I used the solution?

I have been using PGi products for a little over a year.

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PGi GlobalMeet
January 2025
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What was my experience with deployment of the solution?

I was hired on after this was adopted.

What do I think about the stability of the solution?

No, this program has been very stable.

What do I think about the scalability of the solution?

No, we were able to meet our company's needs.

How are customer service and support?

Customer Service:

The level of customer service is fabulous. PGi has a wonder staff that is always willing to help and go above and beyond.

Technical Support:

The level of technical support is great! PGi has a wonderful staff that is always willing to go above and beyond.

Which solution did I use previously and why did I switch?

Yes, our company switched over to PGi's services a little over a year ago.

How was the initial setup?

Yes, I believe it was a very smooth transition over to the new products.

What about the implementation team?

I believe it was in-house. I was not working at the time of the transition so I can't speak to much on this matter.

What's my experience with pricing, setup cost, and licensing?

GlobalMeet has been a great cost-savings for our company. We are very happy with PGi's services and products.

Which other solutions did I evaluate?

Our company used a different company in the past that offered similar products and we decided to switch over for the cost savings benefits overall.

What other advice do I have?

I highly recommend PGi solutions. Their products are top-of-the-line and offer a great option for web conferencing.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Event Manager Supervisor at a wellness & fitness company with 1,001-5,000 employees
Vendor
It allows us to share screens, record meetings and include everyone on the call, but we have had some connectivity issues if some of our folks are not working via Wi-Fi connections.

Valuable Features:

The features I've found most valuable are:

  • The ability to upload files and easily share presentations with the entire meeting. 
  • Also, the ability to promote presenters or mute all.

Improvements to My Organization:

We are a remote organization mostly, so all of our team meetings use this platform. It allows us to share screens, record meetings and include everyone on the call. 

Room for Improvement:

We have had some connectivity issues if some of our folks are not working via Wi-Fi connections. We had a large training with our event managers, who are located around the country, at the end of November. We used GlobalMeet in order to conduct this meeting. We had issues of multiple people getting kicked off the call and/or the online meeting by the afternoon. In the morning, things seemed to go well, but by the afternoon we had to move to the Microsoft Live Meeting platform because so many people kept getting kicked off. I am not sure if it was because the meeting had been open for so long or what might have occurred. Thanks!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
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Updated: January 2025
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