3CX Live Chat vs PGi GlobalMeet comparison

3CX and PGi are both solutions in the Virtual Meetings category. 3CX is ranked #15 with an average rating of 7.0, while PGi is ranked #19 with an average rating of 7.0. 3CX holds a 2.5% mindshare in VM, compared to PGi’s 1.1% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of PGi users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

332 Views
223 Comparison Views

91% willing to recommend

PGi GlobalMeet

Read 10 PGi GlobalMeet reviews

210 Views
98 Comparison Views

100% willing to recommend

3CX Live Chat

PGi GlobalMeet

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between 3CX Live Chat and PGi GlobalMeet based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed 3CX Live Chat vs. PGi GlobalMeet Report (Updated: October 2024).

Buyer's Guide

3CX Live Chat vs. PGi GlobalMeet

October 2024

Download the complete report

Helped 816,406 peers since 2012

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

15th

Average Rating

8.8

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (3rd), Hosted and Cloud Based VoIP (5th)

PGi GlobalMeet

Ranking in Virtual Meetings

19th

Average Rating

8.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 2.5%, up from 2.1% compared to the previous year. The mindshare of PGi GlobalMeet is 1.1%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

Read full review

it_user402405

Director, Product Development at a media company with 10,001+ employees

Unlike other conferencing services, we've never had any issues with not being able to dial-in or sudden drop-outs when using GlobalMeet Audio.

Customer Service: I have rarely had to work with customer service because the product has been reliable. However, based on the type of marketing emails and overall professionalism I've received while working with our account manager I believe their customer service would be responsive and helpful as well. Technical Support: I don't recall ever needing to work with technical support because the product has been reliable. When we've had minor technical questions we've reached out to our account manager and they have been able to quickly respond. If there were any more advanced questions I believe they would escalate our issues to their technical support team but that has not occurred to date.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."

"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."

"The integration between the video and voice is the most valuable solution."

"3CX is useful and easy to use. I can talk to my colleagues from anywhere."

"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."

"With the reporting feature you can get all the incoming and outgoing call details."

"3CX is a reliable solution."

More 3CX Live Chat pros

"I am impressed with the tool's production support."

Cons

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

"It could be better in terms of providing more options for call recording."

"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."

More 3CX Live Chat cons

"The tool is slow in updating changes. It also has a poor dashboard operating system."

Pricing and Cost Advice

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"There is no add-on costing on the standard fees."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

More 3CX Live Chat pricing and cost advice

"The solution is expensive. I would rate the product's pricing an eight out of ten and it is yearly."

See which vendors are best for you

Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.

See recommendations

816,406 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Government

10%

Educational Organization

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What do you like most about PGi GlobalMeet?

I am impressed with the tool's production support.

See all answers

What is your experience regarding pricing and costs for PGi GlobalMeet?

The solution is expensive. I would rate the product's pricing an eight out of ten and it is yearly.

See all answers

What needs improvement with PGi GlobalMeet?

The tool is slow in updating changes. It also has a poor dashboard operating system.

See all answers

Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 33% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 25% of the time

Webex vs 3CX Live Chat

Compared 21% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 21% of the time

More 3CX Live Chat Competitors

No data available

Product Reports

Buyer's Guide

Live Chat

October 2024

Download 3CX Live Chat product report

Buyer's Guide

PGi GlobalMeet

November 2024

Download PGi GlobalMeet product report

Also Known As

3CX PBX

GlobalMeet

Learn More

3CX

PGi

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

The GlobalMeet platform redefines the way people work by providing the freedom to communicate and collaborate in a whole new way. From conference calls and meetings to online events, GlobalMeet is a business communications platform that helps take you where you need to go. Contact a sales representative today and learn how the GlobalMeet platform can transform your business.

Sample Customers

Information Not Available

Equifax, New York Life, Expedia, SAP, Aaron's, Staples

Buyer's Guide

3CX Live Chat vs. PGi GlobalMeet

October 2024

Free Report: 3CX Live Chat vs. PGi GlobalMeet

Find out what your peers are saying about 3CX Live Chat vs. PGi GlobalMeet and other solutions. Updated: October 2024.

DOWNLOAD NOW

816,406 professionals have used our research since 2012.

See our 3CX Live Chat vs. PGi GlobalMeet report.

See our list of best Virtual Meetings vendors.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.