3CX Live Chat vs PGi GlobalMeet comparison

3CX and PGi are both solutions in the Virtual Meetings category. 3CX is ranked #15 with an average rating of 7.0, while PGi is ranked #21 with an average rating of 7.0. 3CX holds a 2.4% mindshare in VM, compared to PGi’s 1.0% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of PGi users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

310 Views
209 Comparison Views

91% willing to recommend

PGi GlobalMeet

Read 10 PGi GlobalMeet reviews

195 Views
90 Comparison Views

100% willing to recommend

3CX Live Chat

PGi GlobalMeet

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and PGi GlobalMeet based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed 3CX Live Chat vs. PGi GlobalMeet Report (Updated: December 2024).

Buyer's Guide

3CX Live Chat vs. PGi GlobalMeet

December 2024

Download the complete report

Helped 824,129 peers since 2012

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

15th

Average Rating

8.8

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (2nd), Hosted and Cloud Based VoIP (5th)

PGi GlobalMeet

Ranking in Virtual Meetings

21st

Average Rating

8.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 2.4%, up from 2.2% compared to the previous year. The mindshare of PGi GlobalMeet is 1.0%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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it_user402405

Director, Product Development at a media company with 10,001+ employees

Unlike other conferencing services, we've never had any issues with not being able to dial-in or sudden drop-outs when using GlobalMeet Audio.

Customer Service: I have rarely had to work with customer service because the product has been reliable. However, based on the type of marketing emails and overall professionalism I've received while working with our account manager I believe their customer service would be responsive and helpful as well. Technical Support: I don't recall ever needing to work with technical support because the product has been reliable. When we've had minor technical questions we've reached out to our account manager and they have been able to quickly respond. If there were any more advanced questions I believe they would escalate our issues to their technical support team but that has not occurred to date.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."

"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."

"The integration between the video and voice is the most valuable solution."

"We have not had any bugs or glitches, the solution is stable."

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

"It’s straightforward to set up."

"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."

"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."

More 3CX Live Chat pros

"I am impressed with the tool's production support."

Cons

"The reporting and dashboards of 3CX could be improved."

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"There should be an option to save some extensions."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

More 3CX Live Chat cons

"The tool is slow in updating changes. It also has a poor dashboard operating system."

Pricing and Cost Advice

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"There is no add-on costing on the standard fees."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

More 3CX Live Chat pricing and cost advice

"The solution is expensive. I would rate the product's pricing an eight out of ten and it is yearly."

See which vendors are best for you

Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.

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824,129 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Government

Real Estate/Law Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What do you like most about PGi GlobalMeet?

I am impressed with the tool's production support.

See all answers

What is your experience regarding pricing and costs for PGi GlobalMeet?

The solution is expensive. I would rate the product's pricing an eight out of ten and it is yearly.

See all answers

What needs improvement with PGi GlobalMeet?

The tool is slow in updating changes. It also has a poor dashboard operating system.

See all answers

Comparisons

Kamailio SIP Server vs 3CX Live Chat

Compared 28% of the time

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 28% of the time

Webex vs 3CX Live Chat

Compared 23% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 20% of the time

More 3CX Live Chat Competitors

No data available

Product Reports

Buyer's Guide

Live Chat

November 2024

Download 3CX Live Chat product report

Buyer's Guide

PGi GlobalMeet

December 2024

Download PGi GlobalMeet product report

Also Known As

3CX PBX

GlobalMeet

Learn More

3CX

PGi

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

The GlobalMeet platform redefines the way people work by providing the freedom to communicate and collaborate in a whole new way. From conference calls and meetings to online events, GlobalMeet is a business communications platform that helps take you where you need to go. Contact a sales representative today and learn how the GlobalMeet platform can transform your business.

Sample Customers

Information Not Available

Equifax, New York Life, Expedia, SAP, Aaron's, Staples

Buyer's Guide

3CX Live Chat vs. PGi GlobalMeet

December 2024

Free Report: 3CX Live Chat vs. PGi GlobalMeet

Find out what your peers are saying about 3CX Live Chat vs. PGi GlobalMeet and other solutions. Updated: December 2024.

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824,129 professionals have used our research since 2012.

See our 3CX Live Chat vs. PGi GlobalMeet report.

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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.