Webex and 3CX Live Chat compete in the communication solutions market. Webex has the upper hand in video conferencing and meeting features, whereas 3CX Live Chat stands out in call management and VoIP services.
Features: Webex offers excellent video conferencing, desktop sharing capabilities, robust security measures, integrations with tools like Outlook, and features like one-click meetings. 3CX Live Chat excels in seamless VoIP services, flexible call management, integration with CRM systems, and robust call reporting capabilities, offering both desktop and mobile applications for flexibility.
Room for Improvement: Webex can improve its ease of use, address connectivity issues, and reduce its resource demand. Users also highlight challenges with initial setup and software updates. 3CX Live Chat could benefit from better integration options, improved reporting functionalities, and more customization features while dealing with limited APIs.
Ease of Deployment and Customer Service: Webex supports diverse deployment models like public, private, and hybrid cloud, receiving mixed reviews for customer support effectiveness. 3CX Live Chat is recognized for straightforward deployment options whether in public or on-premises, with users reporting simplicity and clarity, and a low need for support interventions.
Pricing and ROI: Webex is often considered pricey for SMBs, although its subscription plans are flexible. Concerns about cost-effectiveness remain compared to competitors like Microsoft Teams. 3CX Live Chat offers competitive pricing without user license costs, focusing on concurrent call capabilities, which generally provides better ROI through lower operational expenses and feature inclusivity.
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Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.
Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.
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