3CX Live Chat vs Webex comparison

3CX and Cisco are both solutions in the Virtual Meetings category. 3CX is ranked #15 with an average rating of 7.0, while Cisco is ranked #2 with an average rating of 8.0. 3CX holds a 2.5% mindshare in VM, compared to Cisco’s 16.7% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 86% of Cisco users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

332 Views
223 Comparison Views

91% willing to recommend

Webex

Read 123 Webex reviews

3,902 Views
1,505 Comparison Views

86% willing to recommend

3CX Live Chat

Webex

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Webex based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed 3CX Live Chat vs. Webex Report (Updated: October 2024).

Buyer's Guide

3CX Live Chat vs. Webex

October 2024

Download the complete report

Helped 816,192 peers since 2012

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

15th

Average Rating

8.8

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (3rd), Hosted and Cloud Based VoIP (5th)

Webex

Ranking in Virtual Meetings

2nd

Average Rating

8.0

Number of Reviews

123

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 2.5%, up from 2.1% compared to the previous year. The mindshare of Webex is 16.7%, up from 14.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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AlexandruCioruta

Senior manager at Ernst & Young

Used to conduct online third-party client meetings or third-party vendor meetings

The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."

"It’s straightforward to set up."

"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."

"We have not had any bugs or glitches, the solution is stable."

"The integration between the video and voice is the most valuable solution."

"With the reporting feature you can get all the incoming and outgoing call details."

"3CX is useful and easy to use. I can talk to my colleagues from anywhere."

More 3CX Live Chat pros

"What we like about Webex is that it is a hosted solution, so there is no demand for us to invest in hardware, skill, or manpower to maintain our cloud meeting capability."

"Integrates well with other Cisco solutions."

"WebEx provides the option to record the chat or delete it. You can also dial into the video on your mobile to communicate with the engineer or whoever. One aspect we like most is that the audio is clear. That is one of the most valuable features of WebEx."

"Webex helps us collaborate better. We can work with customers and our team in real-time, share screens, and use a whiteboard. It's been really helpful."

"The most valuable feature of Webex is ease to use."

"You can configure whatever you want in great detail."

"The product improves team collaboration in our company since it integrates with Microsoft Teams or other vendors."

"The most valuable feature is the ease of use."

More Webex pros

Cons

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"The reporting and dashboards of 3CX could be improved."

More 3CX Live Chat cons

"The performance is not always good and could be improved."

"Webex's translation feature could work more accurately."

"Webex support is not good. When we try to open a ticket, it takes approximately 24 hours. With Microsoft, we get support within two or three hours."

"Although we utilize it for team collaboration, it's not very efficient. Most people don't bother turning on their video during meetings. We feel stuck in the past, relying on outdated technology."

"The solution could improve by adding a survey or form feature to show for the users to be able to vote or answer any questions."

"When it was just two people trying to conference, it was easier. But now I see there are times when many people have to be on the call at the same time. That's definitely something that Webex can help with."

"There were some latency issues that could have been addressed if they had a data center in our location, e.g. the African region."

"The collaborative features could improve in Webex. There should not be the typical one on one connection that we have had in the past."

More Webex cons

Pricing and Cost Advice

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"There is no add-on costing on the standard fees."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

More 3CX Live Chat pricing and cost advice

"The tool's licensing is expensive, but it should be cheaper."

"My organization took care of the licensing. I'm guessing they did some subscription cycle, but I used the free version."

"The price of the license for the solution could be less expensive."

"For me, there is no licensing fee."

"The pricing of this solution is fine and I am satisfied with it."

"I am not aware of the pricing details."

"There is a need to pay the licensing charges to use Webex Enterprise Edition."

"I rate the product price a five on a scale of one to ten, where one is high price, and ten is low price."

More Webex pricing and cost advice

See which vendors are best for you

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Government

10%

Educational Organization

84%

Computer Software Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.

See all answers

What needs improvement with Webex?

The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.

See all answers

Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 33% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 25% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 21% of the time

More 3CX Live Chat Competitors

Cisco Meeting Server vs Webex

Compared 26% of the time

Skype for Business vs Webex

Compared 22% of the time

TeamViewer vs Webex

Compared 15% of the time

Zoom vs Webex

Compared 15% of the time

More Webex Competitors

Product Reports

Buyer's Guide

Live Chat

October 2024

Download 3CX Live Chat product report

Buyer's Guide

Webex

October 2024

Download Webex product report

Also Known As

3CX PBX

Cisco Spark

Learn More

3CX

Cisco

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Sample Customers

Information Not Available

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

3CX Live Chat vs. Webex

October 2024

Free Report: 3CX Live Chat vs. Webex

Find out what your peers are saying about 3CX Live Chat vs. Webex and other solutions. Updated: October 2024.

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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.