3CX Live Chat vs Webex comparison

3CX and Cisco are both solutions in the Virtual Meetings category. 3CX is ranked #16 with an average rating of 7.0, while Cisco is ranked #2 with an average rating of 8.0. 3CX holds a 2.3% mindshare in VM, compared to Cisco’s 17.1% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 86% of Cisco users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

299 Views
199 Comparison Views

91% willing to recommend

Webex

Read 123 Webex reviews

3,831 Views
1,460 Comparison Views

86% willing to recommend

3CX Live Chat

Webex

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Webex based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed 3CX Live Chat vs. Webex Report (Updated: January 2025).

Buyer's Guide

3CX Live Chat vs. Webex

January 2025

Download the complete report

Helped 831,158 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

16th

Average Rating

8.8

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (3rd), Hosted and Cloud Based VoIP (5th)

Webex

Ranking in Virtual Meetings

2nd

Average Rating

8.0

Number of Reviews

123

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2025, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 2.3%, up from 2.3% compared to the previous year. The mindshare of Webex is 17.1%, up from 14.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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AlexandruCioruta

Senior manager at Ernst & Young

Used to conduct online third-party client meetings or third-party vendor meetings

The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."

"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."

"The integration between the video and voice is the most valuable solution."

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

"The solution is stable."

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

More 3CX Live Chat pros

"I like WebEx's stability and ease of use. The screen-sharing tools and audio controls are also nice."

"The stream is very smooth. That's what I like about Webex. Other video conference solutions like Zoom sometimes freeze and get buggy, but Webex doesn't."

"Cisco is a pioneer in this particular technology. The features and technology have been adopted and they have been integrated with other solutions."

"The most valuable features of the solution revolve around stability and performance."

"The tool simplifies our work by allowing us to have hybrid meetings instead of always meeting in person, which saves time in organizing these meetings. It also offers good video quality."

"We can easily connect the device and create a room and then we can call many devices."

"Webex's clarity is good for video and audio. I have found it better than Zoom. We can receive notifications of meetings which is helpful."

"Webex is a thin client and we like the interface. It is easy to use."

More Webex pros

Cons

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"The reporting and dashboards of 3CX could be improved."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"It could be better in terms of providing more options for call recording."

"There should be an option to save some extensions."

More 3CX Live Chat cons

"I was in a meeting on the free version where there were no controls. You couldn't mute somebody or put it in dedicated speaker mode. It was an important meeting, and because of the lack of an ability to control who the speakers were, we got a version of a heckler. Well, it wasn't really a heckler per se. It was just somebody who thinks they know everything."

"Nowadays, it is hard to set up meetings using Webex since it has become a complicated process."

"All the features are not enabled in the web mode of the product."

"When I use it personally, not in my enterprise, there is a time limit of about 60 minutes. After one hour, the call gets cut off. This limit should be increased."

"Webex could improve the calling feature. It would be helpful to be able to call outside the IP environment."

"The scalability and voice quality attached to the solution are areas of concern where improvements are required."

"It would be better if I could just join meetings directly on the web without extra downloads and steps."

"Webex support is not good. When we try to open a ticket, it takes approximately 24 hours. With Microsoft, we get support within two or three hours."

More Webex cons

Pricing and Cost Advice

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"There is no add-on costing on the standard fees."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

More 3CX Live Chat pricing and cost advice

"I use the solution for free because I don't use the solution's enterprise version."

"The charges attached to the subscriptions of the product are okay. There are no extra charges to be paid in addition to the standard licensing fees."

"There is a need to pay the licensing charges to use Webex Enterprise Edition."

"The cost is pretty high compared to the competitors."

"You can opt for yearly licensing with Webex."

"I use the free version, not the enterprise version. The only compelling reason to go for paid WebEx pay is if you're hosting large meetings."

"I believe the license to be monthly."

"Webex is a cheaply priced tool."

More Webex pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Government

Real Estate/Law Firm

Educational Organization

85%

Computer Software Company

Government

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

The tool is expensive. It costs approximately $6000 per year. The vendor must work on the pricing. $3500 to $4500 would be more reasonable. Webex is much more expensive than the other brands.

See all answers

What needs improvement with Webex?

The solution's initial setup process is lengthy. The tool takes a bit of time to download. When you are at the tail end of starting up a meeting, installing Webex will delay you.

See all answers

Comparisons

Kamailio SIP Server vs 3CX Live Chat

Compared 28% of the time

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 28% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 22% of the time

More 3CX Live Chat Competitors

Skype for Business vs Webex

Compared 27% of the time

Cisco Meeting Server vs Webex

Compared 23% of the time

Zoom vs Webex

Compared 16% of the time

TeamViewer vs Webex

Compared 12% of the time

Adobe Connect vs Webex

Compared 3% of the time

More Webex Competitors

Product Reports

Buyer's Guide

3CX Live Chat vs. LiveChat

January 2025

Download 3CX Live Chat product report

Buyer's Guide

Webex

December 2024

Download Webex product report

Also Known As

3CX PBX

Cisco Spark

Learn More

3CX

Cisco

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Sample Customers

Information Not Available

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

3CX Live Chat vs. Webex

January 2025

Free Report: 3CX Live Chat vs. Webex

Find out what your peers are saying about 3CX Live Chat vs. Webex and other solutions. Updated: January 2025.

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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.