3CX Live Chat vs Fortinet FortiVoice comparison

3CX and Fortinet are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 7.0, while Fortinet is ranked #5. 3CX holds a 6.9% mindshare in UC, compared to Fortinet’s 11.3% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Fortinet users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

473 Views
314 Comparison Views

91% willing to recommend

Fortinet FortiVoice

Read 1 Fortinet FortiVoice review

538 Views
442 Comparison Views

100% willing to recommend

3CX Live Chat

Fortinet FortiVoice

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Fortinet FortiVoice based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: October 2024).

Buyer's Guide

Unified Communications

October 2024

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Helped 816,406 peers since 2012

Categories and Ranking

3CX Live Chat

Ranking in Unified Communications

2nd

Average Rating

8.8

Number of Reviews

Ranking in other categories

Virtual Meetings (15th), IP PBX (1st), Live Chat (3rd), Hosted and Cloud Based VoIP (5th)

Fortinet FortiVoice

Ranking in Unified Communications

5th

Average Rating

10.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Unified Communications category, the mindshare of 3CX Live Chat is 6.9%, down from 7.7% compared to the previous year. The mindshare of Fortinet FortiVoice is 11.3%, up from 9.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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reviewer969714

Practice Manager

I like the integration with all SIP phone devices or apps

Simple to use by specialists and end users, very nice phone and app to use with your smartphone. Fortinet increases the security by SIP encapsulating over SSL Integration with all SIP phone devices or apps It is simple, useful and its cost/benefit is very good. Very fast installation. SIP…

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816,406 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Government

10%

Educational Organization

Non Profit

14%

Computer Software Company

14%

University

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

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What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

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Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 33% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 25% of the time

Webex vs 3CX Live Chat

Compared 21% of the time

More 3CX Live Chat Competitors

Cisco Unified Communications vs Fortinet FortiVoice

Compared 55% of the time

Digium Asterisk vs Fortinet FortiVoice

Compared 13% of the time

Avaya Spaces vs Fortinet FortiVoice

Compared 13% of the time

Mitel Application Suite vs Fortinet FortiVoice

Compared 10% of the time

More Fortinet FortiVoice Competitors

Product Reports

Buyer's Guide

Live Chat

October 2024

Download 3CX Live Chat product report

Buyer's Guide

Unified Communications

October 2024

Download Fortinet FortiVoice product report

Also Known As

3CX PBX

No data available

Learn More

3CX

Fortinet

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

FortiVoice and FortiFone

Easy to use, affordable, and reliable
Full range of business-class phone features
Seamlessly integrates mobile workers
Complete line of business phones to accomodate your needs

Sample Customers

Information Not Available

Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data

Buyer's Guide

Unified Communications

October 2024

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Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications. Updated: October 2024.

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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.