3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client.
3CX Live Chat enhances customer mobility and integrates seamlessly with existing CRM systems and WordPress. It supports SIP compliance, offering compatibility with multiple SIP phone vendors. Strong reporting and management features cater to call center capabilities. However, customization limitations, configuration challenges, and underdeveloped web meeting features hinder its competitive edge. Call recording flexibility is restricted, and integration complexities may impact enterprise-level systems, limiting the platform's user-friendly appeal.