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3CX Live Chat pros and cons

Vendor: 3CX

4.4 out of 5

56 reviews
91% willing to recommend

Pros & Cons summary

3CX Live Chat is easy to set up and user-friendly for businesses of all sizes, offering integration with CRM and WordPress for enhanced productivity. It supports various communication channels, improving customer interaction. Users see cost savings on telephony services, though sync issues and complex external device interfacing need attention. The system lacks Linux support and open-source customization. Configuration flexibility and CRM integration require improvement to ensure optimal functionality.

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Prominent pros & cons

PROS

3CX Live Chat is simple to set up and manage, making it extremely user-friendly for businesses of all sizes.

It integrates effectively with CRM systems and WordPress, enabling seamless operations and increased productivity.

Users benefit from significant cost savings on telephony services, often covering the cost of the system within months.

Its versatility and range of features make 3CX a comprehensive communication tool suitable for various business needs.

3CX supports a wide array of communication channels, enhancing customer interaction and satisfaction.

CONS

Interfacing with external devices is complex and needs improvement.

3CX Live Chat lacks support for Linux and is not open-source, limiting customization for users who wish to experiment with code.

There are sync issues between mobile clients and desktop phones which require rigorous testing and fault finding.

3CX Live Chat requires more configuration flexibility as changes often necessitate reinstallation.

Integration with CRM solutions is problematic, creating challenges for users wanting seamless operations.

3CX Live Chat Pros review quotes

Software Engineer – Rust Systems & AI Evaluation at Turing

Jul 7, 2026

Since implementing 3CX Live Chat, we have seen our average response time decline by around 55%, customer satisfaction increase by approximately 45%, and lead conversations on the website chat improve by about 35%.

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General Manager at Beyond IT Services

Sep 17, 2024

The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity.

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Head CX at Tecrivuelt

Sep 25, 2021

3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client.

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Harrison Bulley

Senior Infrastructure Engineer at Net Consulting

May 25, 2023

The solution is stable.

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CW

VoIP Network Engineer at Infinet Solutions

Jun 17, 2022

The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system.

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Owner at Cerberus IT Solutions

Oct 12, 2021

The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress.

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SM

Strategic Partner at East Kentucky Telecom Inc.

Oct 2, 2021

The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us.

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GS

IT Consultant at DirectCall

Sep 17, 2021

3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer.

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Stavros Tsakmakas

Junior Middle Office Officer at a financial services firm with 501-1,000 employees

Jul 18, 2022

It’s straightforward to set up.

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Christodoulos Panagi

Accountant at a financial services firm with 51-200 employees

May 29, 2022

3CX is useful and easy to use. I can talk to my colleagues from anywhere.

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3CX Live Chat Cons review quotes

Software Engineer – Rust Systems & AI Evaluation at Turing

Jul 7, 2026

The reason I chose the number eight is not only about analytics or customization but due to reliability bugs and agent workflow frictions, which affect the overall reporting coherence.

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General Manager at Beyond IT Services

Sep 17, 2024

The reporting and dashboards of 3CX could be improved.

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Head CX at Tecrivuelt

Sep 25, 2021

Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose.

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Find out what your peers are saying about 3CX, Text, SalesLoft and others in Live Chat. Updated: June 2026.

906,960 professionals have used our research since 2012.

Harrison Bulley

Senior Infrastructure Engineer at Net Consulting

May 25, 2023

Its features for scheduling and generating reports need improvement.

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CW

VoIP Network Engineer at Infinet Solutions

Jun 17, 2022

There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences.

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Owner at Cerberus IT Solutions

Oct 12, 2021

3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application.

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SM

Strategic Partner at East Kentucky Telecom Inc.

Oct 2, 2021

Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group.

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GS

IT Consultant at DirectCall

Sep 17, 2021

In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this.

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Stavros Tsakmakas

Junior Middle Office Officer at a financial services firm with 501-1,000 employees

Jul 18, 2022

Having a video call would be a nice idea.

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Christodoulos Panagi

Accountant at a financial services firm with 51-200 employees

May 29, 2022

You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person.

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