3CX Live Chat vs Zoom comparison

3CX and Zoom Video Communications are both solutions in the Virtual Meetings category. 3CX is ranked #16 with an average rating of 7.0, while Zoom Video Communications is ranked #1 with an average rating of 8.3. 3CX holds a 2.3% mindshare in VM, compared to Zoom Video Communications’s 11.9% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 94% of Zoom Video Communications users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

299 Views
199 Comparison Views

91% willing to recommend

Zoom

Read 207 Zoom reviews

6,822 Views
1,299 Comparison Views

94% willing to recommend

3CX Live Chat

Zoom

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Zoom based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed 3CX Live Chat vs. Zoom Report (Updated: January 2025).

Buyer's Guide

3CX Live Chat vs. Zoom

January 2025

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Helped 831,158 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

16th

Average Rating

8.8

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (3rd), Hosted and Cloud Based VoIP (5th)

Zoom

Ranking in Virtual Meetings

1st

Average Rating

8.4

Number of Reviews

207

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2025, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 2.3%, up from 2.3% compared to the previous year. The mindshare of Zoom is 11.9%, down from 15.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Kallol Chaudhuri

Principal Consultant at Oracle

Helped us tremendously in collaborating with each other and getting our work done and offers the breakout rooms feature.

We are a team located across various locations. Not in the same geographic location. We are distributed. And it's not possible to physically travel and meet people. Sometimes it's simply not possible. But Zoom has helped us tremendously in collaborating with each other and getting our work done. Without Zoom, it would have been very, very difficult. The breakout rooms feature is also helpful. For example, I have a meeting attended by hundreds of people and want to create subgroups. I typically use it for different role-play scenarios during training if we are trying to conduct some training on presentation skills. So there's a large group, which is initially trained by an instructor. Then you get instructions that the room will be split into smaller breakout rooms. I'll give you a topic, and you'll practice in these smaller groups. That's one way I use it. So it's like a simulation of a real brainstorming session I'd have in a physical space.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Mobility features and remote extensions work well."

"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."

"3CX is useful and easy to use. I can talk to my colleagues from anywhere."

"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."

"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"3CX is a reliable solution."

More 3CX Live Chat pros

"It functions well. I have had no issues with attaching files to chats."

"Zoom is an excellent tool for networking where a number of people can join, each speaking to one another, and appearing on screen."

"There is no installation, you can give someone a link to the chat and they can access the chat through the link."

"I like Zoom because of the quality of the image and the resolution. Of course, I know that depends on the hardware you're using. But, still, the image and sound quality are excellent."

"Zoom is incredibly easy to install. You can download it immediately on a mobile phone or go to the website. You don't need a lot of IT skills to get it running."

"Important features include whiteboard control, the ability to set up lobbies, and managing how attendees join the meeting."

"Zoom's content shareability and chat support are the most valuable features."

"The most valuable features of Zoom are the very stable video and audio, the quality of the voice is good, and it is very easy to connect to the sessions. This is also the reason why we use Zoom."

More Zoom pros

Cons

"It could be better in terms of providing more options for call recording."

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."

More 3CX Live Chat cons

"When you are connected to one device and you're going to log into another one, Zoom should ask you to transfer without having to disconnect you."

"They should consider increasing the time limits for free users."

"The platform's feature for screen sharing needs improvement."

"We use screen sharing, but sometimes it can be awkward because you might accidentally share the wrong screen, including personal ones. ......Similar to the integration between Google Calendar and Google Meet, having everything in one environment would be much more convenient for scheduling meetings."

"The price must be improved."

"I would say that Zoom should support more platforms. I think it has some limitations. It should be supported on all platforms."

"Zoom needs to address the privacy issues I've heard about."

"The security of the solution could improve."

More Zoom cons

Pricing and Cost Advice

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"There is no add-on costing on the standard fees."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

More 3CX Live Chat pricing and cost advice

"There is a licensing fee and although the price is fair, it can be a little cheaper."

"We have subscribed to a package for Zoom and it is a monthly payment."

"The tool's paid version is not that expensive. You need to pay 150 USD per year."

"I use Zoom's free version."

"A licensing fee is required."

"We do not incur any licensing costs, as we use the free version."

"I am using the free version."

"I use the tool's free version."

More Zoom pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Government

Real Estate/Law Firm

Educational Organization

92%

University

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

LucidChart vs LucidSpark for brainstorming sessions over Zoom

Hi @Krista Thompson - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...

See all answers

What do you like most about Zoom?

The product is scalable.

See all answers

What is your experience regarding pricing and costs for Zoom?

I use the free version of Zoom and have not encountered significant issues in its use. I also use the free version of Google Meet.

See all answers

Comparisons

Kamailio SIP Server vs 3CX Live Chat

Compared 28% of the time

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 28% of the time

Webex vs 3CX Live Chat

Compared 23% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 22% of the time

More 3CX Live Chat Competitors

Webex vs Zoom

Compared 30% of the time

Skype for Business vs Zoom

Compared 25% of the time

TeamViewer vs Zoom

Compared 10% of the time

GoToMeeting vs Zoom

Compared 9% of the time

ON24 Platform vs Zoom

Compared 8% of the time

More Zoom Competitors

Product Reports

Buyer's Guide

3CX Live Chat vs. LiveChat

January 2025

Download 3CX Live Chat product report

Buyer's Guide

Zoom

November 2024

Download Zoom product report

Also Known As

3CX PBX

No data available

Learn More

3CX

Video not available

Zoom Video Communications

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Sample Customers

Information Not Available

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Buyer's Guide

3CX Live Chat vs. Zoom

January 2025

Free Report: 3CX Live Chat vs. Zoom

Find out what your peers are saying about 3CX Live Chat vs. Zoom and other solutions. Updated: January 2025.

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