3CX Live Chat and Zoom are both strong contenders in the communication and conferencing space. Zoom, with its focus on video conferencing, seems to have the upper hand due to its widespread adoption and seamless user experience across devices.
Features:3CX Live Chat offers seamless VoIP integration, diverse deployment options like mobile and desktop clients, and cost-effective licensing, making it suitable for various environments. Zoom provides excellent video conferencing, stable performance across devices, and easy integration with third-party systems, enhancing its versatility.
Room for Improvement:3CX Live Chat could enhance flexibility by supporting more operating systems like Linux, improving the user interface, and expanding integration with CRMs. Zoom needs to address security concerns and extend the time limits of the free version. Better integration of background features and enhanced chat functionalities could be beneficial.
Ease of Deployment and Customer Service:3CX Live Chat offers flexible deployment options, including private and hybrid cloud setups, with robust technical support that may require navigating documentation. Zoom is easily scalable with public cloud deployment and efficient customer support, though local support services could be enhanced.
Pricing and ROI:3CX Live Chat is known for its competitive pricing with no user license costs, providing cost savings and significant ROI through simple licensing. Zoom offers a free version for basic usage with pricing tiers scalable for larger organizations, with ROI seen in reduced travel costs and improved meeting efficiency.
Zoom definitely saves time and makes my work more efficient.
On the rare occasions when I had issues, they were resolved in a few hours, indicating a good overall experience.
There is a wealth of information available on the internet because many users have asked for support and the solutions are published online.
Scalability is good.
Microsoft Teams automatically removes noise.
I have used Zoom for meetings with a few hundred to a thousand people, and it has always been smooth.
It does take up a lot of computer bandwidth, which can slow down performance, especially when I'm sharing screens.
I would rate the stability of Zoom as an eight.
Zoom is very stable.
Zoom has a 40-minute limit for free calls, which I find limiting.
I would also suggest that Zoom improves data scanning before uploading an attachment.
Some features like the summarization feature and minutes of the meeting are not available by default and might require an extra cost.
Zoom could make its pricing more reasonable for individual users.
For education use, having more affordable access through institutions would be beneficial.
Zoom is free for individual users, which is a significant benefit compared to Microsoft Teams, which is a paid service.
AI plugins for meeting minutes and summarization are valuable additions to Zoom's features.
I find screen sharing, video options, providing remote access, chatting, raising hands, and interactive features during meetings to be extremely valuable.
The new AI features that take notes and give me action items are useful.
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Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.
Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.
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