3CX Live Chat and Zoom are both strong contenders in the communication and conferencing space. Zoom, with its focus on video conferencing, seems to have the upper hand due to its widespread adoption and seamless user experience across devices.
Features:3CX Live Chat offers seamless VoIP integration, diverse deployment options like mobile and desktop clients, and cost-effective licensing, making it suitable for various environments. Zoom provides excellent video conferencing, stable performance across devices, and easy integration with third-party systems, enhancing its versatility.
Room for Improvement:3CX Live Chat could enhance flexibility by supporting more operating systems like Linux, improving the user interface, and expanding integration with CRMs. Zoom needs to address security concerns and extend the time limits of the free version. Better integration of background features and enhanced chat functionalities could be beneficial.
Ease of Deployment and Customer Service:3CX Live Chat offers flexible deployment options, including private and hybrid cloud setups, with robust technical support that may require navigating documentation. Zoom is easily scalable with public cloud deployment and efficient customer support, though local support services could be enhanced.
Pricing and ROI:3CX Live Chat is known for its competitive pricing with no user license costs, providing cost savings and significant ROI through simple licensing. Zoom offers a free version for basic usage with pricing tiers scalable for larger organizations, with ROI seen in reduced travel costs and improved meeting efficiency.
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Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.
Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.
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