3CX Live Chat vs Zoom comparison

3CX and Zoom Video Communications are both solutions in the Virtual Meetings category. 3CX is ranked #15 with an average rating of 7.0, while Zoom Video Communications is ranked #1 with an average rating of 8.3. 3CX holds a 2.5% mindshare in VM, compared to Zoom Video Communications’s 11.5% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 94% of Zoom Video Communications users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

332 Views
223 Comparison Views

91% willing to recommend

Zoom

Read 206 Zoom reviews

7,293 Views
1,426 Comparison Views

94% willing to recommend

3CX Live Chat

Zoom

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Zoom based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed 3CX Live Chat vs. Zoom Report (Updated: October 2024).

Buyer's Guide

3CX Live Chat vs. Zoom

October 2024

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Helped 816,406 peers since 2012

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

15th

Average Rating

8.8

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (3rd), Hosted and Cloud Based VoIP (5th)

Zoom

Ranking in Virtual Meetings

1st

Average Rating

8.4

Number of Reviews

206

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 2.5%, up from 2.1% compared to the previous year. The mindshare of Zoom is 11.5%, down from 15.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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AlexandruCioruta

Senior manager at Ernst & Young

Easy to use and provides good video and sound quality

I've been using the solution for different vendor meetings and training The most valuable features of Zoom are quick connectivity, screen sharing, and quick response. The solution provides good video and sound quality. The solution's screen-sharing and presentation capabilities are really good.…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

"Mobility features and remote extensions work well."

"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."

"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."

"The most valuable features of 3CX include meetings, IVR, and the workflow personalization of the service desk activity."

"3CX is a reliable solution."

"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."

"We have not had any bugs or glitches, the solution is stable."

More 3CX Live Chat pros

"The sharing and recording, are the most valuable features of Zoom."

"The most valuable features of Zoom are the audio and video quality and the ease of use when setting up meetings."

"It is a stable product."

"The most valuable features of Zoom for enhanced team collaboration are its high video quality, comprehensive meeting features, and reliable performance."

"The interface is good and integrates well."

"All you need is a laptop or mobile device and a connection to the internet."

"The overall quality of Zoom is very good, it performs well. The interface works well."

"The most valuable feature of Zoom is having the ability to be able to share your screen and chat whilst you're online."

More Zoom pros

Cons

"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"The support team can appear to be condescending."

"There should be an option to save some extensions."

"It could be better in terms of providing more options for call recording."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"The reporting and dashboards of 3CX could be improved."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

More 3CX Live Chat cons

"We have had some quality and lagging issues with video regardless of connection quality."

"Zoom needs to address the privacy issues I've heard about."

"The recording capabilities may not be as good as WebEx, however, I can't be sure about that just yet."

"I think Zoom is not secure."

"I can't speak to any missing features."

"Zoom's stability is an area with certain shortcomings that need improvement."

"The solution lacks security."

"The price must be improved."

More Zoom cons

Pricing and Cost Advice

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"There is no add-on costing on the standard fees."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

More 3CX Live Chat pricing and cost advice

"The free version has a time limit, but paid subscriptions are available."

"The exact costs are handled on a corporate level, however, I understand that if you just want to own a license for your small business or something like that, it's around $300 a year, which is very reasonable."

"I believe that all of their licenses are purchased, so that they may use the solution for their teaching purposes."

"The cost of Zoom has led me to use WeChat, instead."

"We purchased a license for Zoom."

"We are on an annual license for the solution. The price of the solution could be less expensive."

"There is some basic functionality that's free but if you want to host longer meetings and have more participants, then there is a licensing fee."

"Zoom is a very cheaply priced video conferencing solution, and using this product has saved our business a lot of expense."

More Zoom pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.

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816,406 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Government

10%

Educational Organization

90%

University

Computer Software Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

LucidChart vs LucidSpark for brainstorming sessions over Zoom

Hi @Krista Thompson - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...

See all answers

What do you like most about Zoom?

The product is scalable.

See all answers

What is your experience regarding pricing and costs for Zoom?

The solution is affordable.

See all answers

Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 33% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 25% of the time

Webex vs 3CX Live Chat

Compared 21% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 21% of the time

More 3CX Live Chat Competitors

Webex vs Zoom

Compared 25% of the time

Skype for Business vs Zoom

Compared 20% of the time

TeamViewer vs Zoom

Compared 12% of the time

GoToMeeting vs Zoom

Compared 10% of the time

Cisco Meeting Server vs Zoom

Compared 9% of the time

More Zoom Competitors

Product Reports

Buyer's Guide

Live Chat

October 2024

Download 3CX Live Chat product report

Buyer's Guide

Zoom

October 2024

Download Zoom product report

Also Known As

3CX PBX

No data available

Learn More

3CX

Zoom Video Communications

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Sample Customers

Information Not Available

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Buyer's Guide

3CX Live Chat vs. Zoom

October 2024

Free Report: 3CX Live Chat vs. Zoom

Find out what your peers are saying about 3CX Live Chat vs. Zoom and other solutions. Updated: October 2024.

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816,406 professionals have used our research since 2012.

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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.