3CX Live Chat vs Yeastar Cloud PBX comparison

3CX and Yeastar are both solutions in the Hosted and Cloud Based VoIP category. 3CX is ranked #4 with an average rating of 7.0, while Yeastar is ranked #9. 3CX holds a 2.5% mindshare in CBV, compared to Yeastar’s 6.9% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution.

3CX Live Chat

Read 55 3CX Live Chat reviews

42 Views
30 Comparison Views

91% willing to recommend

Yeastar Cloud PBX

86 Views
54 Comparison Views

3CX Live Chat

Yeastar Cloud PBX

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Yeastar Cloud PBX based on real PeerSpot user reviews.

Find out what your peers are saying about Spectrum Enterprise, RingCentral, Comcast Business and others in Hosted and Cloud Based VoIP.

To learn more, read our detailed Hosted and Cloud Based VoIP Report (Updated: March 2025).

Buyer's Guide

Hosted and Cloud Based VoIP

March 2025

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Helped 847,862 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Hosted and Cloud Based VoIP

4th

Average Rating

8.8

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Virtual Meetings (17th), IP PBX (1st), Unified Communications (2nd), Live Chat (4th)

Yeastar Cloud PBX

Ranking in Hosted and Cloud Based VoIP

9th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Hosted and Cloud Based VoIP category, the mindshare of 3CX Live Chat is 2.5%, up from 1.8% compared to the previous year. The mindshare of Yeastar Cloud PBX is 6.9%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Hosted and Cloud Based VoIP

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

12%

Government

Educational Organization

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

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Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 37% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 25% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 21% of the time

Webex vs 3CX Live Chat

Compared 16% of the time

More 3CX Live Chat Competitors

Vodia PBX vs Yeastar Cloud PBX

Compared 100% of the time

More Yeastar Cloud PBX Competitors

Product Reports

Buyer's Guide

Live Chat

March 2025

Download 3CX Live Chat product report

Buyer's Guide

Hosted and Cloud Based VoIP

March 2025

Download Yeastar Cloud PBX product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Yeastar Cloud PBX incorporates a powerful Yeastar Management Plane (YMP) and easy to deploy dedicated PBX instances for solution providers and telecom resellers to easily start their hosted PBX business.

Yeastar

Sample Customers

Information Not Available

Red Bull Ireland

Buyer's Guide

Hosted and Cloud Based VoIP

March 2025

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We monitor all Hosted and Cloud Based VoIP reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.