3CX Live Chat vs Kamailio SIP Server comparison

3CX and Kamailio are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 7.0, while Kamailio is ranked #3. 3CX holds a 6.9% mindshare in UC, compared to Kamailio’s 8.7% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Kamailio users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

473 Views
314 Comparison Views

91% willing to recommend

Kamailio SIP Server

Read 1 Kamailio SIP Server review

696 Views
554 Comparison Views

100% willing to recommend

3CX Live Chat

Kamailio SIP Server

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Kamailio SIP Server based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: October 2024).

Buyer's Guide

Unified Communications

October 2024

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Helped 816,406 peers since 2012

Categories and Ranking

3CX Live Chat

Ranking in Unified Communications

2nd

Average Rating

8.8

Number of Reviews

Ranking in other categories

Virtual Meetings (15th), IP PBX (1st), Live Chat (3rd), Hosted and Cloud Based VoIP (5th)

Kamailio SIP Server

Ranking in Unified Communications

3rd

Average Rating

10.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Unified Communications category, the mindshare of 3CX Live Chat is 6.9%, down from 7.7% compared to the previous year. The mindshare of Kamailio SIP Server is 8.7%, down from 15.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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it_user183567

PHP Dev & Telecoms Engineer at a marketing services firm with 51-200 employees

The server itself does load balancing however building a fail-over for it is difficult

The server itself does load balancing however the most difficult thing I found was building a fail-over for it. However, if you want to build a fail-over for it that's the tricky part since most sip traffic is routed using UDP. There are plenty of amazing TCP load balancers out there such as HAProxy but none for UDP. You need to use something like Keepalive and fail-over IP and restart the server on fail-over

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Government

10%

Educational Organization

Computer Software Company

23%

Financial Services Firm

18%

Comms Service Provider

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

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What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

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What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

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Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 33% of the time

Webex vs 3CX Live Chat

Compared 21% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 21% of the time

More 3CX Live Chat Competitors

Digium Asterisk vs Kamailio SIP Server

Compared 29% of the time

Cisco Unified Communications vs Kamailio SIP Server

Compared 27% of the time

Genesys PureConnect vs Kamailio SIP Server

Compared 18% of the time

More Kamailio SIP Server Competitors

Product Reports

Buyer's Guide

Live Chat

October 2024

Download 3CX Live Chat product report

Buyer's Guide

Unified Communications

October 2024

Download Kamailio SIP Server product report

Also Known As

3CX PBX

No data available

Learn More

3CX

Video not available

Kamailio

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

Kamailio is an Open Source SIP Server released under GPL, able to handle thousands of call setups per second. Kamailio can be used to build large platforms for VoIP and realtime communications Ð presence, WebRTC, Instant messaging and other applications. It can also easily be applied to scaling up SIP-to-PSTN gateways, PBX systems or media servers like Asterisk, FreeSWITCH or SEMS.

Sample Customers

Information Not Available

Asipto, Crocodile RCS Ltd, Edvina AB, Evariste Systems LLC, OpenXg Inc., Sipwise GmbH, VoIP Embedded

Buyer's Guide

Unified Communications

October 2024

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Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications. Updated: October 2024.

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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.