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3CX Live Chat vs Digium Switchvox comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

3CX Live Chat
Ranking in Unified Communications
2nd
Average Rating
8.8
Number of Reviews
55
Ranking in other categories
Virtual Meetings (15th), IP PBX (1st), Live Chat (3rd), Hosted and Cloud Based VoIP (5th)
Digium Switchvox
Ranking in Unified Communications
13th
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
IP Telephony & Unified Communications (15th)
 

Mindshare comparison

As of November 2024, in the Unified Communications category, the mindshare of 3CX Live Chat is 6.9%, down from 7.7% compared to the previous year. The mindshare of Digium Switchvox is 1.4%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications
 

Featured Reviews

Ahmed ACHOUR - PeerSpot reviewer
Enhanced service desk workflow which streamlines operations and offers strong integration capabilities
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…
it_user489357 - PeerSpot reviewer
The Switchboard Redesign, Wall board in Switchboard, and Browser based video conferencing are extremely valuable.
Switchboard Redesign & Widget  Wall board in Switchboard Browser based video conferencing  Mobile App REST Interface  Call Center Management is easier now  Switchvox responsiveness has improve greatly  Our staff are very happy with the new Switchvox UI & UX of the Mobile App Experience with…
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816,406 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
12%
Government
10%
Educational Organization
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.
What needs improvement with 3CX Live Chat?
The reporting and dashboards of 3CX could be improved.
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Comparisons

No data available
 

Also Known As

3CX PBX
Switchvox
 

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Overview

 

Sample Customers

Information Not Available
CORAF/Wecard
Find out what your peers are saying about 3CX Live Chat vs. Digium Switchvox and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.