3CX Live Chat vs Digium Switchvox comparison

3CX and Digium are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 7.0, while Digium is ranked #13. 3CX holds a 6.9% mindshare in UC, compared to Digium’s 1.4% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Digium users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

473 Views
314 Comparison Views

91% willing to recommend

Digium Switchvox

Read 2 Digium Switchvox reviews

98 Views
54 Comparison Views

100% willing to recommend

3CX Live Chat

Digium Switchvox

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Digium Switchvox based on real PeerSpot user reviews.

Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed 3CX Live Chat vs. Digium Switchvox Report (Updated: October 2024).

Buyer's Guide

3CX Live Chat vs. Digium Switchvox

October 2024

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Helped 814,763 peers since 2012

Categories and Ranking

3CX Live Chat

Ranking in Unified Communications

2nd

Average Rating

8.8

Number of Reviews

Ranking in other categories

Virtual Meetings (15th), IP PBX (1st), Live Chat (3rd), Hosted and Cloud Based VoIP (5th)

Digium Switchvox

Ranking in Unified Communications

13th

Average Rating

9.0

Number of Reviews

Ranking in other categories

IP Telephony & Unified Communications (15th)

Mindshare comparison

As of November 2024, in the Unified Communications category, the mindshare of 3CX Live Chat is 6.9%, down from 7.7% compared to the previous year. The mindshare of Digium Switchvox is 1.4%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Sep 17, 2024

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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it_user489357

Consulting Partner at a tech services company with 51-200 employees

Jun 9, 2017

The Switchboard Redesign, Wall board in Switchboard, and Browser based video conferencing are extremely valuable.

Switchboard Redesign & Widget Wall board in Switchboard Browser based video conferencing Mobile App REST Interface Call Center Management is easier now Switchvox responsiveness has improve greatly Our staff are very happy with the new Switchvox UI & UX of the Mobile App Experience with…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"There is no add-on costing on the standard fees."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

More 3CX Live Chat pricing and cost advice

Information not available

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814,763 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

13%

Computer Software Company

12%

Government

Real Estate/Law Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

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Comparisons

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 43% of the time

Kamailio SIP Server vs 3CX Live Chat

Compared 31% of the time

Webex vs 3CX Live Chat

Compared 27% of the time

More 3CX Live Chat Competitors

No data available

Product Reports

Buyer's Guide

Live Chat

October 2024

Download 3CX Live Chat product report

Buyer's Guide

Unified Communications

October 2024

Download Digium Switchvox product report

Also Known As

3CX PBX

Switchvox

Learn More

3CX

Digium

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

VOIP phone systems

Sample Customers

Information Not Available

CORAF/Wecard

Buyer's Guide

3CX Live Chat vs. Digium Switchvox

October 2024

Free Report: 3CX Live Chat vs. Digium Switchvox

Find out what your peers are saying about 3CX Live Chat vs. Digium Switchvox and other solutions. Updated: October 2024.

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814,763 professionals have used our research since 2012.

See our 3CX Live Chat vs. Digium Switchvox report.

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We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.