Cisco Unified Communications vs Digium Switchvox comparison

Cisco and Digium are both solutions in the Unified Communications category. Cisco is ranked #1 with an average rating of 7.0, while Digium is ranked #13. Cisco holds a 13.9% mindshare in UC, compared to Digium’s 1.4% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution, compared to 100% of Digium users who would recommend it.

Cisco Unified Communications

Read 7 Cisco Unified Communications reviews

685 Views
593 Comparison Views

100% willing to recommend

Digium Switchvox

Read 2 Digium Switchvox reviews

98 Views
54 Comparison Views

100% willing to recommend

Cisco Unified Communications

Digium Switchvox

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Cisco Unified Communications and Digium Switchvox based on real PeerSpot user reviews.

Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Cisco Unified Communications vs. Digium Switchvox Report (Updated: October 2024).

Buyer's Guide

Cisco Unified Communications vs. Digium Switchvox

October 2024

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Helped 816,636 peers since 2012

Categories and Ranking

Cisco Unified Communications

Ranking in Unified Communications

1st

Ranking in IP Telephony & Unified Communications

1st

Average Rating

8.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Digium Switchvox

Ranking in Unified Communications

13th

Ranking in IP Telephony & Unified Communications

15th

Average Rating

9.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2024, in the Unified Communications category, the mindshare of Cisco Unified Communications is 13.9%, down from 14.2% compared to the previous year. The mindshare of Digium Switchvox is 1.4%, up from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications

Featured Reviews

Kani Kumar J

Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees

Reliable customer communication and good third-party integrations with minor server update issues

Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.

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it_user489357

Consulting Partner at a tech services company with 51-200 employees

The Switchboard Redesign, Wall board in Switchboard, and Browser based video conferencing are extremely valuable.

Switchboard Redesign & Widget Wall board in Switchboard Browser based video conferencing Mobile App REST Interface Call Center Management is easier now Switchvox responsiveness has improve greatly Our staff are very happy with the new Switchvox UI & UX of the Mobile App Experience with…

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816,636 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

University

13%

Computer Software Company

11%

Financial Services Firm

Government

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with Cisco Unified Communications?

Sometimes, minor temporary issues can arise while updating the servers. These updates can cause bugs that lead to temporary issues. Although they do not have a major impact, these issues still need...

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What is your primary use case for Cisco Unified Communications?

It is basically a contact center solution. In contact centers, it acts as a bridge connecting the customer and the product company and the end customer. For example, if we are running a bank, the c...

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What is your experience regarding pricing and costs for Cisco Unified Communications?

The pricing varies based on the setup. ECCX has lower pricing for up to 400 users, whereas PCC is more expensive. Pricing increases based on requirements and features.

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Comparisons

Fortinet FortiVoice vs Cisco Unified Communications

Compared 41% of the time

Skype for Business vs Cisco Unified Communications

Compared 25% of the time

Cisco Jabber vs Cisco Unified Communications

Compared 16% of the time

Kamailio SIP Server vs Cisco Unified Communications

Compared 9% of the time

Siemens OpenScape vs Cisco Unified Communications

Compared 9% of the time

More Cisco Unified Communications Competitors

No data available

Product Reports

Buyer's Guide

Unified Communications

October 2024

Download Cisco Unified Communications product report

Buyer's Guide

Unified Communications

October 2024

Download Digium Switchvox product report

Also Known As

No data available

Switchvox

Learn More

Cisco

Digium

Overview

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

VOIP phone systems

Sample Customers

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images

CORAF/Wecard

Buyer's Guide

Cisco Unified Communications vs. Digium Switchvox

October 2024

Free Report: Cisco Unified Communications vs. Digium Switchvox

Find out what your peers are saying about Cisco Unified Communications vs. Digium Switchvox and other solutions. Updated: October 2024.

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816,636 professionals have used our research since 2012.

See our Cisco Unified Communications vs. Digium Switchvox report.

See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.