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3CX Live Chat vs Cisco Unified Communications comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

3CX Live Chat
Ranking in Unified Communications
2nd
Average Rating
8.8
Reviews Sentiment
7.8
Number of Reviews
55
Ranking in other categories
Virtual Meetings (17th), IP PBX (1st), Live Chat (4th), Hosted and Cloud Based VoIP (4th)
Cisco Unified Communications
Ranking in Unified Communications
1st
Average Rating
8.6
Number of Reviews
7
Ranking in other categories
IP Telephony & Unified Communications (1st)
 

Mindshare comparison

As of April 2025, in the Unified Communications category, the mindshare of 3CX Live Chat is 9.4%, up from 7.0% compared to the previous year. The mindshare of Cisco Unified Communications is 15.8%, up from 14.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications
 

Featured Reviews

Ahmed ACHOUR - PeerSpot reviewer
Enhanced service desk workflow which streamlines operations and offers strong integration capabilities
The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…
Kani Kumar J - PeerSpot reviewer
Reliable customer communication and good third-party integrations with minor server update issues
Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"We have not had any bugs or glitches, the solution is stable."
"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."
"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"It’s straightforward to set up."
"We use Extension Mobility and Jabber a lot with mobile remote access. In addition to video calls with Jabber, this greatly enriched communications between coworkers."
"Cisco supports third-party gadgets, including workforce management systems."
"The Click to dial feature was one of the most important features for the customer."
 

Cons

"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"The reporting and dashboards of 3CX could be improved."
"Reporting and integration are the main challenges, which are at the mid-level or in the enterprise depending on the system that we choose."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"An improvement option could be to incorporate the Voicea solution with Communication Manager, allowing it to make a translation between different languages automatically in a conversation."
"Sometimes, minor temporary issues can arise while updating the servers."
"Some features take a lot of steps to configure, so having areas where a few clicks can configure a feature for a user would be nice."
 

Pricing and Cost Advice

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."
"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."
"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."
"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."
"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."
"There is no add-on costing on the standard fees."
"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."
"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Financial Services Firm
12%
Government
8%
Real Estate/Law Firm
7%
Computer Software Company
13%
Financial Services Firm
9%
Government
9%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?
The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.
What needs improvement with 3CX Live Chat?
The reporting and dashboards of 3CX could be improved.
What needs improvement with Cisco Unified Communications?
Sometimes, minor temporary issues can arise while updating the servers. These updates can cause bugs that lead to temporary issues. Although they do not have a major impact, these issues still need...
What is your primary use case for Cisco Unified Communications?
It is basically a contact center solution. In contact centers, it acts as a bridge connecting the customer and the product company and the end customer. For example, if we are running a bank, the c...
What is your experience regarding pricing and costs for Cisco Unified Communications?
The pricing varies based on the setup. ECCX has lower pricing for up to 400 users, whereas PCC is more expensive. Pricing increases based on requirements and features.
 

Also Known As

3CX PBX
No data available
 

Overview

 

Sample Customers

Information Not Available
Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images
Find out what your peers are saying about 3CX Live Chat vs. Cisco Unified Communications and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.