It is basically a contact center solution. In contact centers, it acts as a bridge connecting the customer and the product company and the end customer. For example, if we are running a bank, the customer needs information, they will use different mediums to communicate with the bank, like via call, email, chat, or video. The contact center helps facilitate better communication through these channels.
We have a Communication Manager cluster with almost 200 phones and 150 softphones (Jabber). All call handling is done with this solution. We have it integrated with Active Directory. This solution was added to the Unity solution for voice mail integrated with Office 365. The Expressway C & E solution was also incorporated for the registration of softphones (Jabber) from the Internet in a very simple way for end users. Finally, we have the connection to the PSTN through a gateway with SIP trunk.
Our primary use is communication between users as well as inbound and outbound calls for the organization. Also included is IM & Presence for the users.
It is basically a contact center solution. In contact centers, it acts as a bridge connecting the customer and the product company and the end customer. For example, if we are running a bank, the customer needs information, they will use different mediums to communicate with the bank, like via call, email, chat, or video. The contact center helps facilitate better communication through these channels.
We have a Communication Manager cluster with almost 200 phones and 150 softphones (Jabber). All call handling is done with this solution. We have it integrated with Active Directory. This solution was added to the Unity solution for voice mail integrated with Office 365. The Expressway C & E solution was also incorporated for the registration of softphones (Jabber) from the Internet in a very simple way for end users. Finally, we have the connection to the PSTN through a gateway with SIP trunk.
Our primary use is communication between users as well as inbound and outbound calls for the organization. Also included is IM & Presence for the users.