The solution's features for scheduling and generating reports need improvement. It fails to provide updated data. We have to connect with third-party tools for reports costing us additional expenses.
It actually has some stability problems. It actually lags and sometimes doesn't load. Maybe the system has need to be improved, and maybe a new version for updates or something needs to happen. Having a video call would be a nice idea. Also, they could offer some more options in terms of text messages to give it more options beyond just phone calls.
There should be an option to save some extensions. Instead of clicking on numbers, you would just click on the extension that you have saved so you can call the colleague or different departments. In a future release, I would like to see a catalog where you can save some extensions and click on that, so you can post it that way to your colleague instead of looking for the number and then dialing.
Accountant at a financial services firm with 51-200 employees
Real User
2022-05-29T13:24:00Z
May 29, 2022
You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person.
CIO at a transportation company with 201-500 employees
Real User
2021-12-27T20:01:08Z
Dec 27, 2021
I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service. I want API support to get information through an API and manage it. There is some integration, but it works by using a URL in another platform, and that's it. For example, I would like to get the lock list of calls from an API. That could be a good idea.
The analytics need to have a granular depth on how the customer details and the data sends information through this medium. That manual data needs to be analyzed and that analyzation should be there in the solution.
ICT Manager at a manufacturing company with 51-200 employees
Real User
2021-09-24T14:06:43Z
Sep 24, 2021
Support for more desktop phones as a standard would be helpful. They are heavy on Yealink phones and when moving from legacy systems we find it a bit cumbersome to add those phones on to 3CX and then auto-provisioning becomes quite a task
Specifically in version 16, we had some issues with call parking. It was not easy to add or remove the users to a parking group in a simple way. We would need to change the users of the parking group, which is somewhat hard. Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything. We would need the support team to do the reinstallation manually and perform system changes as well. So, if there are missed configurations during the initial steps, then to resolve that we need to reinstall the system or contact 3CX support. The support would be based on system agreements between the company and 3CX. The 3CX system has an auto-provisioning system for desk phones, but there are a limited set of models that are supported. It is very easy to configure IP phones, but the supported systems are somewhat low. Yealink phones are supported, but some other brands are not supported. I would like them to include other models or other vendor's phones to work with the auto-provisioning mode. Otherwise, if that model does not support auto-provisioning, we would need to configure that phone manually. However, if it's auto-provisioning, we could just use the URL, and that will reset the phone, and it will configure it by itself.
In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this. It could be easier. I would also like to add an SMS feature. Lots of other Brazilian network operators are integrating SMS into their systems. The failover doesn't work as it should either. I expect it to work automatically, but it doesn't. I have to do the same over again myself. This is something worrying about 3CX.
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The reporting and dashboards of 3CX could be improved.
The solution's features for scheduling and generating reports need improvement. It fails to provide updated data. We have to connect with third-party tools for reports costing us additional expenses.
It actually has some stability problems. It actually lags and sometimes doesn't load. Maybe the system has need to be improved, and maybe a new version for updates or something needs to happen. Having a video call would be a nice idea. Also, they could offer some more options in terms of text messages to give it more options beyond just phone calls.
Hi I need to create 3cx call flow designer
There should be an option to save some extensions. Instead of clicking on numbers, you would just click on the extension that you have saved so you can call the colleague or different departments. In a future release, I would like to see a catalog where you can save some extensions and click on that, so you can post it that way to your colleague instead of looking for the number and then dialing.
You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person.
I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service. I want API support to get information through an API and manage it. There is some integration, but it works by using a URL in another platform, and that's it. For example, I would like to get the lock list of calls from an API. That could be a good idea.
The analytics need to have a granular depth on how the customer details and the data sends information through this medium. That manual data needs to be analyzed and that analyzation should be there in the solution.
Support for more desktop phones as a standard would be helpful. They are heavy on Yealink phones and when moving from legacy systems we find it a bit cumbersome to add those phones on to 3CX and then auto-provisioning becomes quite a task
Specifically in version 16, we had some issues with call parking. It was not easy to add or remove the users to a parking group in a simple way. We would need to change the users of the parking group, which is somewhat hard. Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything. We would need the support team to do the reinstallation manually and perform system changes as well. So, if there are missed configurations during the initial steps, then to resolve that we need to reinstall the system or contact 3CX support. The support would be based on system agreements between the company and 3CX. The 3CX system has an auto-provisioning system for desk phones, but there are a limited set of models that are supported. It is very easy to configure IP phones, but the supported systems are somewhat low. Yealink phones are supported, but some other brands are not supported. I would like them to include other models or other vendor's phones to work with the auto-provisioning mode. Otherwise, if that model does not support auto-provisioning, we would need to configure that phone manually. However, if it's auto-provisioning, we could just use the URL, and that will reset the phone, and it will configure it by itself.
In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this. It could be easier. I would also like to add an SMS feature. Lots of other Brazilian network operators are integrating SMS into their systems. The failover doesn't work as it should either. I expect it to work automatically, but it doesn't. I have to do the same over again myself. This is something worrying about 3CX.