Best Hosted and Cloud Based VoIP Solutions

What is Hosted and Cloud Based VoIP?

Hosted and Cloud Based VoIP systems offer flexible, scalable, and cost-effective communication solutions for businesses of all sizes, enabling VoIP services via internet connectivity instead of traditional phone lines.

To learn more, read our Hosted and Cloud Based VoIP Buyer's Guide (Updated: November 2024).

The top 5 Hosted and Cloud Based VoIP solutions are Spectrum Hosted Voice, RingCentral Office, Comcast Business VoiceEdge, GoToConnect and 3CX Live Chat, as ranked by PeerSpot users in October 2024. GoToConnect received the highest rating of 10.0 among the leaders. 3CX Live Chat is the most popular solution in terms of searches by peers, and Spectrum Hosted Voice holds the largest mind share of 19.8%.

These solutions provide enterprises with advanced telephony features without the need for on-premises hardware. Using the internet as the communication backbone, businesses can experience lower operational costs, increased mobility, and enhanced collaboration. Reliability and ease of management are hallmarks of Hosted and Cloud Based VoIP services.

What are the critical features?

Scalability: Easily adjust the number of users or features to meet business needs.
Advanced Call Management: Integrated features such as call forwarding, voicemail to email, and auto attendants.
Mobile Integration: Seamless integration with mobile devices, supporting remote work.
Cost Savings: Reduced costs due to minimal hardware requirements and lower call charges.
Reliability: High uptime and redundancy through cloud infrastructure.

What benefits or ROI should users look for?

Cost Efficiency: Significant savings on hardware and maintenance.
Enhanced Collaboration: Features like video conferencing and instant messaging boost team coordination.
Flexibility: Service can be accessed from anywhere, supporting remote workforces.
Scalability: Quickly add or remove users without significant investment.
Improved Customer Service: Advanced call management features enhance customer interactions.

In the healthcare industry, Hosted and Cloud Based VoIP systems facilitate robust communication channels between healthcare providers and patients, enabling efficient appointment scheduling and consultation management. Retail sectors leverage these solutions for superior customer service through quick integration with CRM systems to streamline customer interactions.

Enterprises utilize Hosted and Cloud Based VoIP to ensure seamless and cost-effective communication. These solutions support businesses in maintaining operational efficiency and adaptability in a rapidly changing technological landscape.

Buyer's Guide

Hosted and Cloud Based VoIP

November 2024

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Hosted and Cloud Based VoIP solutions mindshare

As of November 2024, in the Hosted and Cloud Based VoIP category, the mindshare of RingCentral Office is 11.4%, down from 23.3% compared to the previous year. The mindshare of Spectrum Hosted Voice is 19.8%, down from 24.6% compared to the previous year. The mindshare of Comcast Business VoiceEdge is 14.4%, up from 11.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Hosted and Cloud Based VoIP

Top Hosted and Cloud Based VoIP products

Rankings through

#1 Ranked

Spectrum Hosted Voice

Hosted Voice from Spectrum Enterprise is a fully managed cloud-based solution that offers advanced unified communications customized to fit your organization’s specific needs. It’s a fully scalable solution that improves productivity and provides a flexible, cost-effective pay-as-you-go feature to fit any budget. Hosted Voice provides seamless connection to the office from anywhere, maximizing the productivity of your mobile and remote employees.

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450

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RingCentral Office

RingCentral Office is a cloud-based business communications system with enterprise-grade voice, fax, text, online meetings, conferencing, and collaboration.

529

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Buyer's Guide

Hosted and Cloud Based VoIP

November 2024

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Find out what your peers are saying about Spectrum Enterprise, RingCentral, Comcast Business and others in Hosted and Cloud Based VoIP. Updated: November 2024.

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816,406 professionals have used our research since 2012.

Comcast Business VoiceEdge

Affordable, flexible and reliable, Comcast Business VoiceEdge is a cloud-based PBX system that's ideal for small to mid-sized businesses. A phone solution we maintain, it gives you high service quality at a monthly cost you can budget for.

9.0

Rating

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134

Words/ Review

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GoToConnect

GoToConnect is the easy to manage unified collaboration platform. It comes with everything a business needs to take advantage of the cloud for video meetings, business telephony, and instant messaging; all available through one application, and accessible from anywhere. Increase productivity with reduced downtime and improve IT visibility by easily monitoring the health of your communication platform with our GoTo Admin system health dashboard.

10.0

Rating

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844

Words/ Review

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3CX Live Chat

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

7.0

Rating

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316

Words/ Review

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3CX Live Chat vs GoToConnect

AT&T Hosted VoIP

Whether your employees are at a customer site, at the airport, working from home, or in the office, AT&T Hosted VoIP can keep them connected to their colleagues and customers.

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See which vendors are best for you

Use our free recommendation engine to learn which Hosted and Cloud Based VoIP solutions are best for your needs.

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816,406 professionals have used our research since 2012.

8x8 Business VoIP

8x8 Virtual Contact Center provides the advanced communication tools you need to enhance the customer experience and deliver world-class customer support and sales. It is completely cloud-based, significantly reducing both your capital and operating expenses.

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Astound Hosted Voice

Astound Hosted Voice is a fully managed cloud-based solution delivered over our wholly owned, fiber-rich network that offers advanced unified communications customized to fit your organization’s specific needs. It offers intuitive features that helps improve productivity while providing flexible, cost-effective pay-as-you-go features to fit any budget. Astound Hosted Voice is a completely scalable solution with unlimited nationwide calling, predictable monthly costs, and offers easily customized call and administration tools.

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Grasshopper

Keep your existing number - Maintain your brand

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Yeastar Cloud PBX

Yeastar Cloud PBX incorporates a powerful Yeastar Management Plane (YMP) and easy to deploy dedicated PBX instances for solution providers and telecom resellers to easily start their hosted PBX business.

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Fuze

The Fuze enterprise communications platform provides traditional PBX functionality of an on-premise switch without the traditional burdens of platform maintenance, upgrades, CAPEX spend, dealing with carriers, and unpredictable costs from your access providers. Fuze manages everything so you don’t have to, all for a low monthly cost.

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Cogeco Hosted PBX

With Hosted PBX, you can connect your office as well as employees working remotely or on the go, all under one phone system.

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Phone.com

Phone.com is a cloud-based phone company that provides voice over Internet protocol (VoIP) phone services for entrepreneurs, home offices, small businesses, and individuals.

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Freshcaller

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their call centers in a matter of minutes. By virtue of being a cloud-based call center software, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 3000+ customers, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.

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Masergy Cloud Contact Center

Masergy Cloud Contact Center enables unified omni-channel (i.e. over voice, instant messaging, email, SMS and social media) interactions with your customers. Route all customer interactions to one or more teams, sites, or outsource partners with a single, global queue in the cloud to maximize your customers’ satisfaction.

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MyOperator

MyOperator is a cloud-based call management system that provides solutions such as IVR, virtual number, toll-free number, cloud EPABX, automatic call distribution, call tracking & recording, reports etc. for business.

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MyOperator vs RingCentral Office

Vodia PBX

Vodia PBX software turns mobile phones, laptops, tablets, PCs and standard VoIP phones into clients all of your employees can use for their communication needs.Vodia PBX software turns any mobile phone, laptop, tablet or PC into a VoIP client employees can use from anywhere, anytime.Even calls forwarded from a desk phone are identified on individual devices. These callsremain separate from employees’ private numbers.Define office hours when employees can receive calls on their mobile devices.With Vodia PBX software, your company data remains on your server, not on your employees’ devices. Data such as call records, text messages and address book entries aren’t stored in client devices. If an employee leaves the company, the data stays with your organization.Vodia PBX software is equipped for integration with hospitality systems and CRMs such as HubSpot and SalesForce – the PBX also supports ActionURL and server-side EMCA script for integrating with non-mainstream CRM systems. Other integrations include Microsoft and Google contacts and MongoDB and MySQL for call data records (CDR).Multimedia messaging is a powerful communications tool. Vodia PBX software supports multimedia messaging from employee smartphones. The user front end includes an instant message tool, so users can send messages within the PBX through the web interface.

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Vodia PBX vs Yeastar Cloud PBX

MightyCall

MightyCall is a flexible & scalable cloud-based call center solution designed specifically for small & mid-sized businesses.

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MetTel Cloud PBX

If telephone contact plays a key role in your business, MetTel can give you a truly transformative edge. Our award-winning Cloud PBX Analytics solution and Call Management services provide comprehensive hosted call management and call center analytics software. We offer various services, from basic call logging to complete call center services, to suit businesses of all sizes. We enable you to have unprecedented insight into how your contact processes are working, and how you can optimize them for a game-changing, ultra-responsive customer experience

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CallGear

Virtual business telephony with advanced marketing and sales solutions. Everything you need to efficiently communicate with your clients. Automate call flows and focus on your business.

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New Rock

Digital solution provider for unified communications and cloud services. Since the establishment in 2003, New Rock has always been focusing on R&D, adhering to independent innovation, providing future oriented unified communication products and services for telecom operators, governments, enterprises and industry customers. New Rock dedicate to build a barrier free future.

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CommPeak

CommPeak makes cloud-based business communication easier and more affordable, empowering people with superior quality products. Our modularly available solutions enable companies to create highly customized solutions based on their unique business models.

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Dialaxy

Dialaxy stands as a leading Cloud based Contact Center Solution that provides international Virtual Phone Numbers from 100+ countries. Supercharge your communication with unlimited calling and messaging features within USA and Canada. Instantly provision compliant local, international, or toll-free numbers with call and text capabilities. Connect effortlessly across platforms for seamless communication and collaboration. Elevate customer service with our complete call center software, ensuring seamless communication and unparalleled efficiency.

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Zvonobot

Make cold auto calls and get warm clientsConduct a survey without a call center or managerTake orders, make appointments and collect data with a robotInform about promotions, news and order delivery automatically Our specialists will develop a conversation script for mailing that will accomplish your task.We will select the appropriate functions and speed.The package includes mailing to a database of up to 4000 numbers and full access to statistics and call recordings.

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Alohaa

Alohaa is used for efficient project management, streamlined communication, and task automation. Users appreciate tracking progress, collaborating with teams, and setting automated reminders. They value real-time collaboration, intuitive navigation, and customizable settings. Users have noted some issues with slow load times, inconsistent performance, and the need for better documentation and tutorials.

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Vonage Contact Centers

Vonage Contact Centers enhances customer service, manages high call volumes, and improves communication efficiency. Businesses benefit from its CRM integration, automation, analytics, and remote work support. Users highlight ease of integration, reliable call quality, customizable reporting, efficient call routing, and strong support services, but desire better reporting, call quality, and customer support responsiveness.

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