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Comcast Business VoiceEdge vs GoToConnect comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Comcast Business VoiceEdge
Ranking in Hosted and Cloud Based VoIP
3rd
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
GoToConnect
Ranking in Hosted and Cloud Based VoIP
4th
Average Rating
10.0
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Hosted and Cloud Based VoIP category, the mindshare of Comcast Business VoiceEdge is 14.4%, up from 11.8% compared to the previous year. The mindshare of GoToConnect is 3.3%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Hosted and Cloud Based VoIP
 

Featured Reviews

NM
Feb 13, 2023
Saves our organization a lot of money, by eliminating the need for application servers
We use this solution as a platform for application and server integration This product has saved our organization a lot of money, by eliminating the need for application servers like WebLogix or web sphere. We like that this product is open-source, meaning that we spend a lot less on our…
JL
Oct 13, 2021
Puts everyone in the company onto a common platform, making support very easy and provided quick gains
There are probably two things that get used the most: * We now eFax pretty much everything. I no longer have fax machines and have to deal with paper. We had a situation where one person, specifically, would come onto a floor for a fax machine. After restocking the fax machine with paper, so that it could finish all the faxes that they got over the weekend, They would then convert all those things into PDF documents. By going to eFax, they're getting them as emails and it's already a PDF document. This saves a step, a lot of time, and effort. We are also able to provide fax machines to individuals at their desktop by having eFax. In my case, I have my phone set up to be both a phone and a fax line, so it just shows up in my email. * We use the hot desk feature a lot. We have so many locations. I actually have an office in three different cities. So, when I go to another city, I just punch in my code and the entire phone becomes my phone. All my buttons are the same. My voicemail is there. It rings at that desk, just like it does at my main desk. I like this feature better than FindMe, where it forwards to my cell phone or something else. There are just a lot of little things that go on when you are forwarding calls to an outside system. GoToConnect’s Dial Plan Editor enables us to visually set up and organize call routing configurations quite easily. This works out well for us because each site has different requirements. No site has an attendance; they are all automated attendance. For some sites, it is strictly that the call comes in and goes to a hunt group. Other calls and other sites have everything mapped out, where it is press "one" to get to HR, press "two" to get to sales, press "three", etc. Once you get to that, then you can drill down through individuals or functions. So, it's very nice to be able to go in, look at these things, see how they are done, and provide flexibility to it as well as being able to adjust scheduling. We are all in the United States, so we all have the same holiday schedule, but some of the hours are different. Depending on the location, they may work weekends or not. They may work from 5:00 AM until 11:00 PM or 8:00 AM to 5:00 PM. So, we are able to uniquely configure all those things at each site. It has to be very flexible to do these things. It is easy to see. Like anything else, they walked us through how to create one of the more complex ones. After that, we were able to do our own and kind of manipulate it to do what we wanted from there. The Dial Plan Editor enables us to organize call routing configurations per site. We don't have the ability to see globally. However, from a single desktop, I can look at all our sites, one at a time, which is all I need.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We like that this product is open-source, meaning that we spend a lot less on our servers etc."
"It allows us to serve our clients from home exactly as though we were in the office."
"The automated system allows for control, including adding in MP3s for sound clips. This keeps businesses looking professional when customers call in."
"We now eFax pretty much everything. I no longer have fax machines and have to deal with paper. We had a situation where one person, specifically, would come onto a floor for a fax machine. After restocking the fax machine with paper, so that it could finish all the faxes that they got over the weekend, They would then convert all those things into PDF documents. By going to eFax, they're getting them as emails and it's already a PDF document. This saves a step, a lot of time, and effort. We are also able to provide fax machines to individuals at their desktop by having eFax. In my case, I have my phone set up to be both a phone and a fax line, so it just shows up in my email."
 

Cons

"We would like to see an expansion in the range of other technologies that are able to easily integrate into this solution, like plug-ins."
"The ring delay could be improved. Our cell phones often continue to ring after we have answered the phone."
"We'd like pre-set computers with GoToConnect and all features embedded in laptops or other devices."
"We just had one service interruption, which was due to an upstream carrier. They sent us hourly updates, letting us know what was going on and that it was being worked on. It was down for about half a day."
 

Pricing and Cost Advice

Information not available
"The way that we use the system, it does everything that we need it to do. It also does it at a very affordable price with good quality."
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Top Industries

By visitors reading reviews
Healthcare Company
15%
Government
14%
Non Profit
11%
Computer Software Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about Comcast Business VoiceEdge?
We like that this product is open-source, meaning that we spend a lot less on our servers etc.
What needs improvement with Comcast Business VoiceEdge?
We would like to see an expansion in the range of other technologies that are able to easily integrate into this solution, like plug-ins.
What is your primary use case for Comcast Business VoiceEdge?
We use this solution as a platform for application and server integration.
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Also Known As

No data available
Jive Voice
 

Learn More

Video not available
 

Overview

 

Sample Customers

Information Not Available
Dartmouth College, National Holistic Institute (NHI), Larry H. Miller Dealerships, Farmers Insurance, EMA Consulting, KAD Dental Staffing, Alberts, EMS Copiers, Dragon 2000, Kiernan Trebach, Saint Mary's College of California, Vallejo City Unified School District, Go Insurance
Find out what your peers are saying about Spectrum Enterprise, RingCentral, Comcast Business and others in Hosted and Cloud Based VoIP. Updated: October 2024.
814,649 professionals have used our research since 2012.