3CX Live Chat vs GoToConnect comparison

3CX and GoTo are both solutions in the Hosted and Cloud Based VoIP category. 3CX is ranked #5 with an average rating of 7.0, while GoTo is ranked #4 with an average rating of 10.0. 3CX holds a 1.5% mindshare in CBV, compared to GoTo’s 3.7% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of GoTo users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

44 Views
33 Comparison Views

91% willing to recommend

GoToConnect

Read 3 GoToConnect reviews

131 Views
84 Comparison Views

100% willing to recommend

3CX Live Chat

GoToConnect

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and GoToConnect based on real PeerSpot user reviews.

Find out in this report how the two Hosted and Cloud Based VoIP solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed 3CX Live Chat vs. GoToConnect Report (Updated: January 2025).

Buyer's Guide

3CX Live Chat vs. GoToConnect

January 2025

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Helped 831,265 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Hosted and Cloud Based VoIP

5th

Average Rating

8.8

Number of Reviews

Ranking in other categories

Virtual Meetings (16th), IP PBX (1st), Unified Communications (2nd), Live Chat (3rd)

GoToConnect

Ranking in Hosted and Cloud Based VoIP

4th

Average Rating

10.0

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2025, in the Hosted and Cloud Based VoIP category, the mindshare of 3CX Live Chat is 1.5%, down from 2.0% compared to the previous year. The mindshare of GoToConnect is 3.7%, down from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Hosted and Cloud Based VoIP

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Jon Le Roi

Director of IT at Mendocino Forest Products Company, LLC

Puts everyone in the company onto a common platform, making support very easy and provided quick gains

There are probably two things that get used the most: * We now eFax pretty much everything. I no longer have fax machines and have to deal with paper. We had a situation where one person, specifically, would come onto a floor for a fax machine. After restocking the fax machine with paper, so that it could finish all the faxes that they got over the weekend, They would then convert all those things into PDF documents. By going to eFax, they're getting them as emails and it's already a PDF document. This saves a step, a lot of time, and effort. We are also able to provide fax machines to individuals at their desktop by having eFax. In my case, I have my phone set up to be both a phone and a fax line, so it just shows up in my email. * We use the hot desk feature a lot. We have so many locations. I actually have an office in three different cities. So, when I go to another city, I just punch in my code and the entire phone becomes my phone. All my buttons are the same. My voicemail is there. It rings at that desk, just like it does at my main desk. I like this feature better than FindMe, where it forwards to my cell phone or something else. There are just a lot of little things that go on when you are forwarding calls to an outside system. GoToConnect’s Dial Plan Editor enables us to visually set up and organize call routing configurations quite easily. This works out well for us because each site has different requirements. No site has an attendance; they are all automated attendance. For some sites, it is strictly that the call comes in and goes to a hunt group. Other calls and other sites have everything mapped out, where it is press "one" to get to HR, press "two" to get to sales, press "three", etc. Once you get to that, then you can drill down through individuals or functions. So, it's very nice to be able to go in, look at these things, see how they are done, and provide flexibility to it as well as being able to adjust scheduling. We are all in the United States, so we all have the same holiday schedule, but some of the hours are different. Depending on the location, they may work weekends or not. They may work from 5:00 AM until 11:00 PM or 8:00 AM to 5:00 PM. So, we are able to uniquely configure all those things at each site. It has to be very flexible to do these things. It is easy to see. Like anything else, they walked us through how to create one of the more complex ones. After that, we were able to do our own and kind of manipulate it to do what we wanted from there. The Dial Plan Editor enables us to organize call routing configurations per site. We don't have the ability to see globally. However, from a single desktop, I can look at all our sites, one at a time, which is all I need.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."

"It lets you see how many calls you made, the time you called, and how many minutes you spent on the phone."

"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."

"We have not had any bugs or glitches, the solution is stable."

"The solution is stable."

"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."

"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."

"With the reporting feature you can get all the incoming and outgoing call details."

More 3CX Live Chat pros

"It allows us to serve our clients from home exactly as though we were in the office."

"We now eFax pretty much everything. I no longer have fax machines and have to deal with paper. We had a situation where one person, specifically, would come onto a floor for a fax machine. After restocking the fax machine with paper, so that it could finish all the faxes that they got over the weekend, They would then convert all those things into PDF documents. By going to eFax, they're getting them as emails and it's already a PDF document. This saves a step, a lot of time, and effort. We are also able to provide fax machines to individuals at their desktop by having eFax. In my case, I have my phone set up to be both a phone and a fax line, so it just shows up in my email."

"The automated system allows for control, including adding in MP3s for sound clips. This keeps businesses looking professional when customers call in."

Cons

"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."

"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"The reporting and dashboards of 3CX could be improved."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"Having a video call would be a nice idea."

"Its features for scheduling and generating reports need improvement."

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

More 3CX Live Chat cons

"We'd like pre-set computers with GoToConnect and all features embedded in laptops or other devices."

"We just had one service interruption, which was due to an upstream carrier. They sent us hourly updates, letting us know what was going on and that it was being worked on. It was down for about half a day."

"The ring delay could be improved. Our cell phones often continue to ring after we have answered the phone."

Pricing and Cost Advice

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"There is no add-on costing on the standard fees."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

More 3CX Live Chat pricing and cost advice

"The way that we use the system, it does everything that we need it to do. It also does it at a very affordable price with good quality."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Government

Real Estate/Law Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

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Comparisons

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More 3CX Live Chat Competitors

No data available

Product Reports

Buyer's Guide

3CX Live Chat vs. LiveChat

January 2025

Download 3CX Live Chat product report

Buyer's Guide

GoToConnect

January 2025

Download GoToConnect product report

Also Known As

3CX PBX

Jive Voice

Learn More

3CX

Video not available

GoTo

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

GoToConnect is the easy to manage unified collaboration platform. It comes with everything a business needs to take advantage of the cloud for video meetings, business telephony, and instant messaging; all available through one application, and accessible from anywhere. Increase productivity with reduced downtime and improve IT visibility by easily monitoring the health of your communication platform with our GoTo Admin system health dashboard.

Sample Customers

Information Not Available

Dartmouth College, National Holistic Institute (NHI), Larry H. Miller Dealerships, Farmers Insurance, EMA Consulting, KAD Dental Staffing, Alberts, EMS Copiers, Dragon 2000, Kiernan Trebach, Saint Mary's College of California, Vallejo City Unified School District, Go Insurance

Buyer's Guide

3CX Live Chat vs. GoToConnect

January 2025

Free Report: 3CX Live Chat vs. GoToConnect

Find out what your peers are saying about 3CX Live Chat vs. GoToConnect and other solutions. Updated: January 2025.

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