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Astound Hosted Voice vs Comcast Business VoiceEdge comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Astound Hosted Voice
Ranking in Hosted and Cloud Based VoIP
8th
Average Rating
9.0
Number of Reviews
10
Ranking in other categories
No ranking in other categories
Comcast Business VoiceEdge
Ranking in Hosted and Cloud Based VoIP
3rd
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Hosted and Cloud Based VoIP category, the mindshare of Astound Hosted Voice is 2.3%, up from 1.9% compared to the previous year. The mindshare of Comcast Business VoiceEdge is 14.4%, up from 11.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Hosted and Cloud Based VoIP
 

Featured Reviews

BF
Apr 23, 2019
Admin features make it easy to customize and change, while Voicemail Transcription is fast and accurate
The most valuable feature is the admin platform that we work with. It allows us a very centralized approach for doing things and it allows us to manage and control everything right from the very top. We could do that before, but the features that we have with RCN seem more extensive than the previous company that we worked with. The Voicemail Transcription is more accurate than what we had with our previous company. Also, and I'm not sure if this is because it's a fiber line, we seem to get the responses and the transcription almost instantaneously, faster than what we had prior. We can do lots of things: We can do call groups, we can do work with our extensions, we can set up our account codes, we can take a look at call logs. There are a multiplicity of miscellaneous settings that are allowed for each user and for the Admin. There's a simplicity to it. It seems they use KISS principle, keep it simple, stupid. It works for everybody because, when I'm not here responding to it, my technicians are; sometimes my network guy is; sometimes our students are interacting with it. It creates a very easy flow for working through the product and the interface. The automatic upgrades are the best thing that ever happened, because we don't see them, we don't feel them, we just know that they happened, after the fact. What they've done, at least for us, is that we haven't had or felt a crash whatsoever, nor have we felt the disruption as a result of the updates. That tells me that work goes into them to get them done right, and that they really test the code and test the information in updates so that they work properly.
NM
Feb 13, 2023
Saves our organization a lot of money, by eliminating the need for application servers
We use this solution as a platform for application and server integration This product has saved our organization a lot of money, by eliminating the need for application servers like WebLogix or web sphere. We like that this product is open-source, meaning that we spend a lot less on our…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We use call recording. It's important to us because there's information that's passed from the customer to us... It's very important that we get the right information and if there's ever a dispute, we've got that recorded phone call to know if we've done something incorrectly or if the customer misordered."
"The uptime is excellent. We're always up. We don't have issues. The stability of it is spotless. It's rock solid. Everything works great. There's no need to tinker with it."
"One feature we leverage is that the phones can be programmed with a softbot, where you program it to dial a number. We have Vonage for international calling to reduce costs on international service. I program the Vonage number into that bot on the phone. Users call it, enter a PIN, and they can call anywhere in the world for lower costs."
"I really like the portal. It makes listening to your messages so much easier as well as changing your voice mail."
"The solution’s reliability and disaster recovery are amazing. Since their uptime is way over 90 percent, it builds my confidence. Secondly, since it's cloud-based, it's not my problem if the system's down."
"The most valuable feature is the admin platform that we work with. It allows us a very centralized approach for doing things and it allows us to manage and control everything right from the very top."
"A lot of users use the voice to email, that's a nice feature to have. Voicemail will come to me as a .wav file and, if I have a phone, I can just click on the .wav file and listen to it. Or I can play it on my computer. Whether you have an Android or an iPhone, you'll be able to play it."
"This is what's cool about the RCN setup. RCN allows you to go to any web browser, at any time, and configure the phones... Our disaster recovery is: We log in to an RCN website... and we put in a new phone number for the incoming number. If you dial our number, it will actually go to that other number."
"We like that this product is open-source, meaning that we spend a lot less on our servers etc."
 

Cons

"I use the voicemail transcription feature but I'm not sure about the security of the voicemail system, as you can only use numbers for a password, and your direct-dial number is your username. That's kind of vulnerable to brute-force attacks. The passwords are limited to six digits, so I'd be a little concerned about security on that end..."
"The analytic part of it, the control panel, those are their biggest areas where they have to improve. There are competitors out there where, when you open the control panel, they have tons of analytics, the ability to add lines, to see which people are on the phone.... RCN has a great product, but they could make it outstanding with the right analytics and control panel."
"If they could improve on their response times, making them even faster than they are right now, that would be great."
"It should be easier to set up new phone additions to the network."
"I use the voicemail transcription feature on my phone and I think all staff members do. We also have voicemails that we receive from our main number and that can be really confusing. It's something that I've recently had some problems with: The way that these calls are bounced around from line to line before they land in a specific voicemail box that we have to check."
"In our old system, you just dialed the extension directly, With this system, you have to put a "one" in front of it to trigger it. A lot of clients didn't know that and they'd keep trying to dial the old extension number and would get nowhere... It's been a little confusing."
"The way that you listen to your voicemail messages through the receiver so that you can't fast forward or rewind - I don't like that at all."
"If they had better ongoing-training options, for example, if they put something out on YouTube where you could just go and look for individual things that you need by looking at a video, that would be very helpful."
"We would like to see an expansion in the range of other technologies that are able to easily integrate into this solution, like plug-ins."
 

Pricing and Cost Advice

"The solution is saving our company money, based on the initial, up-front cost that would normally be required. The monthly ongoing cost is comparable to prior solutions."
"We looked at about five or six other companies but when RCN came in, they beat everybody hands-down, on both the features and on the dollars side. It prompted our people to say they hadn't seen numbers so low for the services you get."
"RCN, as part of the deal, leased us phones at a reasonable price and each line was extremely reasonable as well."
"The pricing is very fair. They have very good pricing."
"It's very affordable. We're very happy with the pricing."
"We're okay with the pricing and licensing... It's based on the number of extensions."
"For us, the monthly price was 38 percent lower. We were paying somewhere between $5,600 and $5,800 every month for voice and data. We got it down to about $4,000 with tax."
"We felt that pricing was fair because we chose RCN over quotes from several companies. It was reasonable..."
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Top Industries

By visitors reading reviews
No data available
Healthcare Company
15%
Government
14%
Non Profit
11%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
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What do you like most about Comcast Business VoiceEdge?
We like that this product is open-source, meaning that we spend a lot less on our servers etc.
What needs improvement with Comcast Business VoiceEdge?
We would like to see an expansion in the range of other technologies that are able to easily integrate into this solution, like plug-ins.
What is your primary use case for Comcast Business VoiceEdge?
We use this solution as a platform for application and server integration.
 

Overview

 

Sample Customers

Citi Open Tournament
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Find out what your peers are saying about Spectrum Enterprise, RingCentral, Comcast Business and others in Hosted and Cloud Based VoIP. Updated: October 2024.
814,763 professionals have used our research since 2012.