3CX Live Chat vs Skype for Business comparison

3CX and Microsoft are both solutions in the Virtual Meetings category. 3CX is ranked #15 with an average rating of 7.0, while Microsoft is ranked #3 with an average rating of 7.9. 3CX holds a 2.4% mindshare in VM, compared to Microsoft’s 9.0% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 79% of Microsoft users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

310 Views
209 Comparison Views

91% willing to recommend

Skype for Business

Read 62 Skype for Business reviews

2,377 Views
840 Comparison Views

79% willing to recommend

3CX Live Chat

Skype for Business

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Skype for Business based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed 3CX Live Chat vs. Skype for Business Report (Updated: December 2024).

Buyer's Guide

3CX Live Chat vs. Skype for Business

December 2024

Download the complete report

Helped 824,053 peers since 2012

Categories and Ranking

3CX Live Chat

Ranking in Virtual Meetings

15th

Average Rating

8.8

Number of Reviews

Ranking in other categories

IP PBX (1st), Unified Communications (2nd), Live Chat (2nd), Hosted and Cloud Based VoIP (5th)

Skype for Business

Ranking in Virtual Meetings

3rd

Average Rating

7.8

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Virtual Meetings category, the mindshare of 3CX Live Chat is 2.4%, up from 2.2% compared to the previous year. The mindshare of Skype for Business is 9.0%, up from 8.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Magdalena Teodorczuk

Senior at Krajowy Depozyt Papierów Wartosciowych S.A.

Offers great audio and video quality for virtual meetings

I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It’s straightforward to set up."

"We have not had any bugs or glitches, the solution is stable."

"Mobility features and remote extensions work well."

"The solution is stable."

"The integration with SMS has been helpful. That's how a lot of customers prefer to communicate nowadays. It makes it convenient for the customer to reach us."

"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

"With the reporting feature you can get all the incoming and outgoing call details."

More 3CX Live Chat pros

"You can do meetings of up to two hundred people in a single conversation."

"Video conferencing to hold virtual meetings helps to prevent employee displacement, where everyone can now enjoy the comfort of their own offices."

"The ability to mute everyone else is pretty useful when there is a large audience."

"The product's initial setup phase is very easy."

"It saves trouble, and it saves us time."

"I think Skype for Business is scalable. However, I believe Microsoft is discontinuing the Skype platform altogether, so I don't think it's super-relevant."

"The product helps me make international calls."

"I use the chat feature to communicate with my staff, which is very helpful."

More Skype for Business pros

Cons

"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."

"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"Its features for scheduling and generating reports need improvement."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

"There should be an option to save some extensions."

More 3CX Live Chat cons

"Lacks a zoom-in feature for whoever is presenting."

"I believe optimizing the solution for lighter endpoints, particularly for embedded endpoints on mobile devices, would be valuable."

"We have found that there is a lag because it cannot integrate with the internal landline."

"Skype for Business could improve by having a document channel or repository. Microsoft Teams has a better repository place for documents that you can share with your team. You can access it anywhere from any device."

"This service could be improved by adding some missing features. It lacks integration with Teams, which is a feature I would like to see in the next release."

"The solution has been discontinued by Microsoft."

"The video conferencing quality can be improved."

"I am not familiar with all of the features or whether they can hold conferences because we use Zoom for that. But, in my opinion, if they can do something similar to what Zoom is doing, it will be a complete solution."

More Skype for Business cons

Pricing and Cost Advice

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"There is no add-on costing on the standard fees."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

More 3CX Live Chat pricing and cost advice

"Previously, I did not use another solution."

"Skype for Business' pricing is reasonable."

"It may be slightly costly, but the features are awesome."

"We have been able to save money by moving our conferencing solution to Skype for Business Conferencing."

"To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program."

"The solution is priced fairly."

"We purchased an open license."

"A license is required to use the solution."

More Skype for Business pricing and cost advice

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Government

Real Estate/Law Firm

Educational Organization

92%

Financial Services Firm

Computer Software Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What do you like most about Skype for Business?

The solution’s video quality is fine.

See all answers

What is your experience regarding pricing and costs for Skype for Business?

Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.

See all answers

What needs improvement with Skype for Business?

The video quality could be improved, possibly due to internet connection issues. However, there is no significant weakness in Skype for Business.

See all answers

Comparisons

Kamailio SIP Server vs 3CX Live Chat

Compared 29% of the time

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 27% of the time

Webex vs 3CX Live Chat

Compared 24% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 21% of the time

More 3CX Live Chat Competitors

Webex vs Skype for Business

Compared 28% of the time

Cisco Unified Communications vs Skype for Business

Compared 21% of the time

TeamViewer vs Skype for Business

Compared 17% of the time

Zoom vs Skype for Business

Compared 14% of the time

GoToMeeting vs Skype for Business

Compared 9% of the time

More Skype for Business Competitors

Product Reports

Buyer's Guide

Live Chat

November 2024

Download 3CX Live Chat product report

Buyer's Guide

Skype for Business

November 2024

Download Skype for Business product report

Also Known As

3CX PBX

Skype for Business Plan 1, Skype for Business Plan 2, Lync Server

Learn More

3CX

Microsoft

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

Skype for Business offers features including presence, IM, voice and video calls, online meetings, conferencing, and telephony solutions that support enterprise-level collaboration requirements. Skype for Business Record meetings, share your screen, and annotate PowerPoint for real-time collaboration with up to 250 people and use whiteboard, polls, Q&A, and built-in IM during your business meetings to make them more productive. Skype for Business provides new client experience, Skype for Business Server provides several new features to improve manageability of on-premises servers and hybrid solutions. Skype for Business also supports the Lync client experience so that you can choose a phased upgrade approach to the new client experience for users. Skype for Business is also an integral part of Microsoft Office 365, providing PSTN Conferencing, Cloud PBX, PSTN Calling, and Skype Meeting Broadcast capabilities to Office 365 users.

Sample Customers

Information Not Available

EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.

Buyer's Guide

3CX Live Chat vs. Skype for Business

December 2024

Free Report: 3CX Live Chat vs. Skype for Business

Find out what your peers are saying about 3CX Live Chat vs. Skype for Business and other solutions. Updated: December 2024.

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