We performed a comparison between 3CX Live Chat and Skype for Business based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is stable."
"3CX has strong reporting and management features. You can manage the capabilities of a call center with queues and timers. It's a complete solution."
"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."
"With the reporting feature you can get all the incoming and outgoing call details."
"It is SIP compliant to multiple SIP phone vendors, though it is not locked into a proprietary vendor."
"We have not had any bugs or glitches, the solution is stable."
"It’s straightforward to set up."
"Mobility features and remote extensions work well."
"The most valuable feature is stability."
"The Microsoft tech support are very good. They get back to you. I log a support call, and I usually have someone on the phone within a half an hour, so it is pretty good."
"The solution is stable and scalable."
"The tool's most valuable features are its audio and chat functions. They help us save time and have good telephone integration."
"The solution is scalable and is capable of working on every appliance on every operating system."
"A good option for virtual meetings."
"The deployment is very fast."
"The GUI is very user-friendly."
"It could be better in terms of providing more options for call recording."
"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."
"There should be an option to save some extensions."
"Having a video call would be a nice idea."
"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."
"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"The cost of Skype for Business has room for improvement."
"Sometimes Skype is slow, and we cannot use other elements of our devices while using the Skype solution."
"The tool needs to have a dynamic file updating feature, so people you share a file with could update the file dynamically, all at once, all at the same time."
"Sometimes the connection crashes, which is understandable if you are traveling. But, it would be nice if this could be stabilized somehow."
"We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things."
"The solution should improve the chat and add more flexibility to make a call."
"There are issues with the bandwidth, particularly for external meetings,"
"I should be able to make a desktop phone call when I click a member of my Lync directory."
3CX Live Chat is ranked 9th in Virtual Meetings with 54 reviews while Skype for Business is ranked 4th in Virtual Meetings with 60 reviews. 3CX Live Chat is rated 8.8, while Skype for Business is rated 7.8. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Skype for Business writes "Reliable, useful for remote work, and great but isn't as robust as Microsoft Teams". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Cisco VoIP PBX and Kamailio SIP Server, whereas Skype for Business is most compared with Webex, Zoom, GoToMeeting, TeamViewer and Cisco Meeting Server. See our 3CX Live Chat vs. Skype for Business report.
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We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
