3CX Live Chat vs Digium Asterisk comparison

3CX and Digium are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 7.0, while Digium is ranked #4. 3CX holds a 7.2% mindshare in UC, compared to Digium’s 8.5% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 75% of Digium users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

441 Views
291 Comparison Views

91% willing to recommend

Digium Asterisk

Read 5 Digium Asterisk reviews

564 Views
491 Comparison Views

75% willing to recommend

3CX Live Chat

Digium Asterisk

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Digium Asterisk based on real PeerSpot user reviews.

Find out in this report how the two Unified Communications solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed 3CX Live Chat vs. Digium Asterisk Report (Updated: December 2024).

Buyer's Guide

3CX Live Chat vs. Digium Asterisk

December 2024

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Helped 824,067 peers since 2012

Categories and Ranking

3CX Live Chat

Ranking in Unified Communications

2nd

Average Rating

8.8

Number of Reviews

Ranking in other categories

Virtual Meetings (15th), IP PBX (1st), Live Chat (2nd), Hosted and Cloud Based VoIP (5th)

Digium Asterisk

Ranking in Unified Communications

4th

Average Rating

8.0

Number of Reviews

Ranking in other categories

IP Telephony & Unified Communications (3rd)

Mindshare comparison

As of December 2024, in the Unified Communications category, the mindshare of 3CX Live Chat is 7.2%, down from 7.6% compared to the previous year. The mindshare of Digium Asterisk is 8.5%, down from 14.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Amjad-Khan

Technical Lead at a marketing services firm with 11-50 employees

Call recording, call logging, and the stability are pivotal features for our clients

We mainly replace old telephony equipment. If, for instance, there is an old Alcatel telephone system (digital or analog), and the customer asks us for a new option for IP telephony, then we offer both the Cisco- and Asterisk-based systems. We know the billing, we know the pricing of the items and what we can offer with both solutions. There are multiple factors involved when selecting a vendor * stability * support * features. If the product is stable, the product has good support, and it has enough features which we can offer to our clients, then the product is under our consideration.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have not had any bugs or glitches, the solution is stable."

"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."

"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."

"Mobility features and remote extensions work well."

"The solution is stable."

"3CX is useful and easy to use. I can talk to my colleagues from anywhere."

"It’s straightforward to set up."

"With the reporting feature you can get all the incoming and outgoing call details."

More 3CX Live Chat pros

"The most valuable features are call recording, call logging, and the stability."

Cons

"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."

"The analytics need to have a granular depth on how the customer details and the data sends information through this medium."

"The solution could improve the web meeting feature. There is a lot of competition from all the other applications that are out there, such as Microsoft Teams and Zoom. I find I do not use it that much. I do not know how much effort they are putting into the web meeting part of the program but it could improve."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly. We had to modify their names, and some other data needed to be sorted out for a better understanding of the calls."

"Some customers want to integrate a CRM solution with 3CX, but it's not compatible."

"Its features for scheduling and generating reports need improvement."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"The reporting and dashboards of 3CX could be improved."

More 3CX Live Chat cons

"CTI, computer telephony integration, is a necessary component. It must be a part of the basic code. Currently, we need to use external connectors for call centers."

Pricing and Cost Advice

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"There is no add-on costing on the standard fees."

More 3CX Live Chat pricing and cost advice

"If the client requires an economical solution with many features, we can offer them Digium Asterisk, where there is no licensing. It is a good, economical solution."

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Government

Real Estate/Law Firm

Computer Software Company

20%

Financial Services Firm

15%

Comms Service Provider

10%

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

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Comparisons

Kamailio SIP Server vs 3CX Live Chat

Compared 29% of the time

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 27% of the time

Webex vs 3CX Live Chat

Compared 24% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 21% of the time

More 3CX Live Chat Competitors

Kamailio SIP Server vs Digium Asterisk

Compared 38% of the time

Fortinet FortiVoice vs Digium Asterisk

Compared 34% of the time

Cisco Jabber vs Digium Asterisk

Compared 28% of the time

More Digium Asterisk Competitors

Product Reports

Buyer's Guide

Live Chat

November 2024

Download 3CX Live Chat product report

Buyer's Guide

Unified Communications

November 2024

Download Digium Asterisk product report

Also Known As

3CX PBX

Asterisk

Learn More

3CX

Digium

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

Open source PBX system providing a complete telecommunications platform.

Sample Customers

Information Not Available

Yahoo, Penn Univeristy of Pennsylvania, US Army, Google, eBay

Buyer's Guide

3CX Live Chat vs. Digium Asterisk

December 2024

Free Report: 3CX Live Chat vs. Digium Asterisk

Find out what your peers are saying about 3CX Live Chat vs. Digium Asterisk and other solutions. Updated: December 2024.

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