3CX Live Chat vs Cisco VoIP PBX comparison

3CX and Cisco are both solutions in the IP PBX category. 3CX is ranked #1 with an average rating of 7.0, while Cisco is ranked #2. 3CX holds a 26.1% mindshare in IP, compared to Cisco’s 23.4% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

238 Views
158 Comparison Views

91% willing to recommend

Cisco VoIP PBX

Read 1 Cisco VoIP PBX review

326 Views
139 Comparison Views

100% willing to recommend

3CX Live Chat

Cisco VoIP PBX

Categories and Ranking

3CX Live Chat

Ranking in IP PBX

1st

Average Rating

8.8

Number of Reviews

Ranking in other categories

Virtual Meetings (15th), Unified Communications (2nd), Live Chat (2nd), Hosted and Cloud Based VoIP (5th)

Cisco VoIP PBX

Ranking in IP PBX

2nd

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the IP PBX category, the mindshare of 3CX Live Chat is 26.1%, down from 30.3% compared to the previous year. The mindshare of Cisco VoIP PBX is 23.4%, down from 25.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IP PBX

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Adriano-Simao

Chief Technology Officer at Triana Business Solutions Lda

Provides support for help/service desk to be knowledgeable about all eGov infrastructure

Reduces costs throughout country inside a private network. Provides support for help/service desk to be knowledgeable about all eGov infrastructure and their users and technicians Regarding the extension of the country and most of the sites out of the capital city, we need to have support in…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The dashboards and interface of the solution are very good, they have covered most of the main features needed for our needs."

"It’s straightforward to set up."

"The integration between the video and voice is the most valuable solution."

"With the reporting feature you can get all the incoming and outgoing call details."

"Mobility features and remote extensions work well."

"3CX is easy to use. It's pretty a much regular PBX system. It is quite easy to configure aspects of it, and it has a good soft client."

"This solution gives our customers mobility. They can use their phone system everywhere. The other key feature is the security."

"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."

More 3CX Live Chat pros

"Reduces costs throughout country inside a private network."

"Provides support for help/service desk to be knowledgeable about all eGov infrastructure and their users and technicians."

Cons

"I need a robust provider who can help me use Live Chat. Unfortunately, I have to move from one provider to another because they don't have enough capabilities to maintain good service."

"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."

"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."

"3CX Live Chat could improve by being more customizable. There should be more skinning options for the appearance of the solution when we embed it onto a website. This would allow us to make it look more like part of our solution, rather than a third-party application."

"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."

"Its features for scheduling and generating reports need improvement."

"The support team can appear to be condescending."

"Having a video call would be a nice idea."

More 3CX Live Chat cons

"Regarding to the older version we use, we need some improvements on chat, smartphones, video conference, call recording capabilities, etc."

Pricing and Cost Advice

"The price of the solution is in the middle range compared to other solutions. There are different license options available. For example, there is a professional version and an enterprise version, and with the enterprise version, you have the ability to modify the dashboards. You can purchase a license at many different time frame increments, such as monthly, yearly, or two years."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"There is no add-on costing on the standard fees."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

More 3CX Live Chat pricing and cost advice

Information not available

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

14%

Computer Software Company

12%

Government

Real Estate/Law Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

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Comparisons

Kamailio SIP Server vs 3CX Live Chat

Compared 29% of the time

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 27% of the time

Webex vs 3CX Live Chat

Compared 24% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 21% of the time

More 3CX Live Chat Competitors

Yeastar S-Series VoIP PBX vs Cisco VoIP PBX

Compared 100% of the time

More Cisco VoIP PBX Competitors

Product Reports

Buyer's Guide

Live Chat

November 2024

Download 3CX Live Chat product report

No data available

Also Known As

3CX PBX

No data available

Learn More

3CX

Video not available

Cisco

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

Cisco VoIP PBX component integrates IP communications, collaboration products, and applications into a single, unified system. VoIP PBX helps create a strong unified communications system that will accommodate your immediate business needs, and adjust to your needs as they change and grow.

Sample Customers

Information Not Available

Energisa, Top Right Group

See our list of best IP PBX vendors.

We monitor all IP PBX reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.