"3CX has a graphical user interface, and this is awesome because I don't have to have an IT person from my company in my customer's environment to set up and configure 3CX for my client. I just train the customer."
"The solution is stable."
"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."
"The call queue and reporting systems are robust compared to what you have to pay to get the same level of functionality with a competing system."
"The integration between the video and voice is the most valuable solution."
"The most valuable features of 3CX Live Chat are the integration with our existing CRM allowing us to get all of the numbers synced together. The communication aspect of the solution was always working very well, the sound quality was perfect. We were able to log into the application to check which users were using the solution and if they were in a call or not. Additionally, the solution integrates well with other CRMs."
"With the reporting feature you can get all the incoming and outgoing call details."
"Easy management console access through web browsers with a good interface to Outlook and multiple CRM systems."
"Provides support for help/service desk to be knowledgeable about all eGov infrastructure and their users and technicians."
"Reduces costs throughout country inside a private network."
"It needs the option for the CS rep to stop recording when a credit card number is recited by the customer."
"Having a video call would be a nice idea."
"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."
"The solution was simple to install, but the configuration was not as simple. The full installation process took a few days."
"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."
"Its features for scheduling and generating reports need improvement."
"In 3CX, customization is not as easy as I would like. With 3CX Call Flow Designer, you can set up the flow of a call, deliver it to the department, and automate the process. I can't do many things with this."
"Message management in 3CX Live Chat is a little tricky. You can transfer a conversation to someone else if it comes into a group, but it isn't always easy to return the conversation to the group."
"Regarding to the older version we use, we need some improvements on chat, smartphones, video conference, call recording capabilities, etc."
Earn 20 points
3CX Live Chat is ranked 1st in IP PBX with 54 reviews while Cisco VoIP PBX is ranked 2nd in IP PBX. 3CX Live Chat is rated 8.8, while Cisco VoIP PBX is rated 8.0. The top reviewer of 3CX Live Chat writes "Any easy-to-use solution that is good for small-scale clients ". On the other hand, the top reviewer of Cisco VoIP PBX writes "Provides support for help/service desk to be knowledgeable about all eGov infrastructure". 3CX Live Chat is most compared with Yeastar S-Series VoIP PBX, Fortinet FortiVoice, Webex, Kamailio SIP Server and Alcatel-Lucent OpenTouch, whereas Cisco VoIP PBX is most compared with Yeastar S-Series VoIP PBX.
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