3CX Live Chat vs Mitel Application Suite comparison

3CX and Mitel are both solutions in the Unified Communications category. 3CX is ranked #2 with an average rating of 7.0, while Mitel is ranked #7. 3CX holds a 8.1% mindshare in UC, compared to Mitel’s 5.1% mindshare. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Mitel users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

399 Views
268 Comparison Views

91% willing to recommend

Mitel Application Suite

Read 1 Mitel Application Suite review

185 Views
161 Comparison Views

100% willing to recommend

3CX Live Chat

Mitel Application Suite

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between 3CX Live Chat and Mitel Application Suite based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: January 2025).

Buyer's Guide

Unified Communications

January 2025

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Helped 832,138 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Ranking in Unified Communications

2nd

Average Rating

8.8

Number of Reviews

Ranking in other categories

Virtual Meetings (16th), IP PBX (1st), Live Chat (3rd), Hosted and Cloud Based VoIP (5th)

Mitel Application Suite

Ranking in Unified Communications

7th

Average Rating

10.0

Number of Reviews

Ranking in other categories

IP Telephony & Unified Communications (4th)

Mindshare comparison

As of February 2025, in the Unified Communications category, the mindshare of 3CX Live Chat is 8.1%, up from 6.8% compared to the previous year. The mindshare of Mitel Application Suite is 5.1%, up from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Unified Communications

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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it_user325977

Network Administrator II at a financial services firm with 51-200 employees

It provided a work-from-home solution, replacing both a land line and cell phone, that was easy to install and to administrate.

Ease of installation and administration Had a collegue that needed a phone solution for Work-from-Home. He didn't want to use his land line and the cell phone coverage was spotty at best. After only a few questions about installation, he was able to connect the Mitel and hit the ground running.…

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

13%

Government

Real Estate/Law Firm

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about 3CX Live Chat?

The solution is stable.

See all answers

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

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Comparisons

Kamailio SIP Server vs 3CX Live Chat

Compared 38% of the time

Yeastar S-Series VoIP PBX vs 3CX Live Chat

Compared 36% of the time

Fortinet FortiVoice vs 3CX Live Chat

Compared 26% of the time

More 3CX Live Chat Competitors

Fortinet FortiVoice vs Mitel Application Suite

Compared 100% of the time

More Mitel Application Suite Competitors

Product Reports

Buyer's Guide

3CX Live Chat vs. LiveChat

January 2025

Download 3CX Live Chat product report

Buyer's Guide

Unified Communications

January 2025

Download Mitel Application Suite product report

Also Known As

3CX PBX

No data available

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

The Mitel Applications Suite consolidates a comprehensive set of unified business communications and collaboration applications onto a single server footprint with common installation, commissioning, and administration tools. MAS delivers capabilities such as unified messaging, speech-enabled auto-attendant, mobility, teleworking, sophisticated audio, video, and web conferencing, informal contact center functionality, and business reporting.

Mitel

Sample Customers

Information Not Available

Carlsberg Breweries, Hyatt Hotels, Louvre-Lens, Firmdale Hotels, Starwood Hotels and Resorts, Banfield Pet Hospital

Buyer's Guide

Unified Communications

January 2025

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