We use it as a source for the delivery of services and we have many applications. It is the core of our business in terms of supporting those applications.
Architect at a transportation company with 501-1,000 employees
Increases the availability of our critical infrastructure and services
Pros and Cons
- "The health status information, with its highly detailed reporting, has saved us time on troubleshooting. We have the precise information needed that helps us find different types of situations."
- "Recently our team was talking about the things you can customize in Alteon and the level of programming that doing so demands. I would like to see more information on how to customize the programming and troubleshoot."
What is our primary use case?
How has it helped my organization?
It has improved our organization in terms of the availability of our critical systems by increasing the level of protection for those systems. We are a critical-infrastructure company, and the services have many internal clients that have experienced that improvement.
Our Alteon system is configured in high availability and it helps us have a very productive system. We have it on one device that is in contingency for when we want to apply changes. For example, we can do new parameterization that can be applied to the device that has Alteon in backup, do tests there, and almost automatically synchronize the changes with our main Alteon. In other words, we have a very versatile and high-availability solution.
In addition, the health status information, with its highly detailed reporting, has saved us time on troubleshooting. We have the precise information needed that helps us find different types of situations. It has saved us about 50 percent of our time when troubleshooting.
What is most valuable?
At the corporate level, it is a very effective tool and it’s very simple. It shows us reports on the state of health of the services that we have configured, in terms of load balancing.
What needs improvement?
It really seems to us that Alteon meets expectations. It is not a solution that needs a high level of expertise. Although certain functions can become complex, only a minimum level of knowledge is needed.
Recently, our team was talking about the things you can customize in Alteon and the level of programming that doing so demands. I would like to see more information on how to customize the programming and troubleshoot.
Buyer's Guide
Radware Alteon
April 2025

Learn what your peers think about Radware Alteon. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,190 professionals have used our research since 2012.
For how long have I used the solution?
I am new to the company and have been using Radware Alteon for six months, but the tool has been in use for about five years.
What do I think about the stability of the solution?
It is completely stable.
What do I think about the scalability of the solution?
In our company, it is implemented in multiple services, multiple applications, and multiple physical sites. Alteon functions in high-availability mode, in separate data centers.
We always have plans to expand our use of it for new applications and services.
How are customer service and support?
In the time I have been with this company we have had to open one customer service ticket. It was handled well and immediately. They serve you quickly.
How would you rate customer service and support?
Positive
How was the initial setup?
I wasn't involved in the initial deployment, but I received virtual training from someone at Radware when I started working with this company. A month later, I did the basic Alteon certification. It took me about two months to understand the magnitude of the benefits we have from using the Alteon load balancers.
My colleagues who were here before Alteon told me that it took them five or six months before they received any formal training, and when they received the training, they became more familiar with and had a deeper understanding of the Alteon operating model.
If you are thinking of switching to Alteon but worry about the learning curve, Alteon's management is very simple and intuitive after you acquire a certain level of basic knowledge. The most complex part is the configuration, but that is usually done by the supplier, so I don't think that that would be part of the learning curve. Overall, the platform is easy to learn when it comes to managing it.
The solution doesn't require almost any maintenance on our side. It is not constantly in preventive maintenance, so it has reduced our maintenance overhead. There might be some version update scheduling, but there is not much to do.
What was our ROI?
I am not in the financial area where I can talk about the return on investment in numerical terms, but from a technological point of view, we believe that the investment made in Alteon can be justified. I believe that investment was recovered in the first year. Its service is so satisfactory that the new budgets are being pre-approved for Alteon's renewal. The fact that we continue to use it also says something about the benefits from our investment.
What's my experience with pricing, setup cost, and licensing?
The price conforms to what the tool provides. It is not an inexpensive tool and not all companies can afford an ADC solution such as Alteon. However, it justifies its price with the options it offers. And there are no additional costs other than the standard rates, renewal, and maintenance.
Which other solutions did I evaluate?
Although I wasn't working for this company at the time, they told me that they evaluated F5. From what I understand, the differences were in the functionality and accessibility of Alteon’s assets. I don't know about the cost comparison and value, but after doing the proofs of concept, our company was happier with the functionality of Alteon.
What other advice do I have?
If you are evaluating Alteon, it is because you are thinking about having an ADC for service delivery. It's a tool that is essential for increasing the availability and performance of critical systems and the delivery of critical tools. Alteon definitely balances performance between applications.
The greatest lesson I have learned from using it has been discovering that it is essential for the availability and performance that applications require. It is not only simply about looking at the disks; you also need to deliver load balancing and increase availability, and that is what tools such as Alteon deliver.
Alteon has met the expectations we had for it. In fact, we are already thinking of an update, a renewal for next year. It is a solution of critical importance for us. It is effective and complies with what we need when it comes to the protection and balancing of the systems.
Foreign Language:(Spanish)
¿Cuál es nuestro caso de uso principal?
Lo usamos como fuente para prestar servicios y tenemos muchas aplicaciones. Es el núcleo de nuestro negocio en términos de soporte para esas aplicaciones.
¿Cómo ha ayudado a mi organización?
Ha mejorado nuestra organización en términos de disponibilidad de nuestros sistemas críticos al aumentar el nivel de protección para esos sistemas. Somos una empresa de infraestructura crítica y los servicios tienen muchos clientes internos que han experimentado esa mejora.
Nuestro sistema Alteon está configurado en alta disponibilidad y nos ayuda a tener un sistema muy productivo. Lo tenemos en un dispositivo que está en contingencia para cuando queramos aplicar cambios. Por ejemplo, podemos hacer una nueva parametrización que se puede aplicar al dispositivo que tiene Alteon en la copia de seguridad, hacer pruebas allí y sincronizar los cambios casi automáticamente con nuestro Alteon principal. En otras palabras, tenemos una solución muy versátil y de alta disponibilidad.
Además, la información del estado de salud, con sus informes muy detallados, nos ha ahorrado tiempo en la resolución de problemas. Tenemos la información precisa necesaria que nos ayuda a encontrar diferentes tipos de situaciones. Nos ha ahorrado alrededor del 50 por ciento de nuestro tiempo en la resolución de problemas.
¿Qué es lo más valioso?
A nivel corporativo es una herramienta muy efectiva y muy sencilla. Nos muestra informes sobre el estado de salud de los servicios que tengamos configurados, en cuanto a balanceo de carga.
¿Qué necesita mejorar?
Realmente nos parece que Alteon cumple con las expectativas. No es una solución que requiera un alto nivel de experiencia. Aunque ciertas funciones pueden volverse complejas, solo se necesita un nivel mínimo de conocimiento.
Recientemente, nuestro equipo habló sobre las cosas que puede personalizar en Alteon y el nivel de programación que exige hacerlo. Me gustaría ver más información sobre cómo personalizar la programación y solucionar problemas.
¿Por cuánto tiempo he usado la solución?
Soy nuevo en la empresa y he estado usando Radware Alteon durante seis meses, pero la herramienta ha estado en uso durante unos cinco años.
¿Qué pienso sobre la estabilidad de la solución?
Es completamente estable.
¿Qué opino de la escalabilidad de la solución?
En nuestra empresa está implementado en múltiples servicios, múltiples aplicaciones y múltiples sitios físicos. Alteon funciona en modo de alta disponibilidad, en data centers separados.
Siempre tenemos planes para expandir nuestro uso de él para nuevas aplicaciones y servicios.
¿Cómo son el servicio de atención al cliente y el soporte?
En el tiempo que llevo con esta empresa hemos tenido que abrir un ticket de atención al cliente. Se manejó bien y de inmediato. Te atienden rápido.
¿Cómo calificaría el servicio y soporte al cliente?
Positivo
¿Cómo fue la configuración inicial?
No participé en la implementación inicial, pero recibí capacitación virtual de alguien en Radware cuando comencé a trabajar con esta empresa. Un mes después, hice la certificación básica de Alteon. Me tomó cerca de dos meses comprender la magnitud de los beneficios que obtenemos al usar los balanceadores de carga de Alteon.
Mis colegas que estuvieron aquí antes de Alteon me dijeron que les tomó cinco o seis meses antes de recibir una capacitación formal, y cuando recibieron la capacitación, se familiarizaron más y tuvieron una comprensión más profunda del modelo operativo de Alteon.
Si estás pensando en cambiarte a Alteon pero te preocupa la curva de aprendizaje, la gestión de Alteon es muy sencilla e intuitiva una vez que adquieres un cierto nivel de conocimientos básicos. La parte más compleja es la configuración, pero eso generalmente lo hace el proveedor, por lo que no creo que sea parte de la curva de aprendizaje. En general, la plataforma es fácil de aprender y es muy fácil de administrar.
La solución no requiere casi ningún mantenimiento de nuestra parte. No está constantemente en mantenimiento preventivo, por lo que ha reducido nuestros gastos generales de mantenimiento. Puede haber alguna programación de actualización de versión, pero no hay mucho que hacer.
¿Cuál fue nuestro retorno de inversión?
No estoy en el área financiera donde pueda hablar del retorno de la inversión en términos numéricos, pero desde un punto de vista tecnológico, creemos que la inversión realizada en Alteon puede estar justificada. Creo que esa inversión se recuperó en el primer año. Su servicio es tan satisfactorio que ya se están pre aprobando los nuevos presupuestos para la renovación de Alteon. El hecho de que sigamos usándolo también dice algo sobre los beneficios de nuestra inversión.
¿Cuál es mi experiencia con los precios, el costo de configuración y las licencias?
El precio se ajusta a lo que ofrece la herramienta. No es una herramienta económica y no todas las empresas pueden permitirse una solución ADC como Alteon. Sin embargo, justifica su precio con las opciones que ofrece. Y no hay costes adicionales aparte de las tarifas estándar, renovación y mantenimiento.
¿Qué otras soluciones evalué?
Aunque yo no estaba trabajando para esta empresa en ese momento, me dijeron que evaluaron F5. Por lo que entiendo, las diferencias estaban en la funcionalidad y accesibilidad de Alteon. No sé acerca de la comparación de costos y valor, pero después de hacer las pruebas de concepto, nuestra empresa estaba más satisfecha con la funcionalidad de Alteon.
¿Qué otro consejo tengo?
Si tu empresa está evaluando a Alteon, es porque está pensando en tener un ADC para la prestación de servicios. Es una herramienta esencial para aumentar la disponibilidad y el rendimiento de los sistemas críticos y la entrega de herramientas críticas. Alteon definitivamente equilibra el rendimiento entre aplicaciones.
La mayor lección que he aprendido al usarlo ha sido descubrir que es esencial para la disponibilidad y el rendimiento que requieren las aplicaciones. No se trata simplemente de mirar los discos; también se necesita ofrecer equilibrio de carga y aumentar la disponibilidad, y eso es lo que ofrecen herramientas como Alteon.
Alteon ha cumplido con las expectativas que teníamos para él. De hecho, ya estamos pensando en una actualización, una renovación para el próximo año. Es una solución de importancia crítica para nosotros. Es eficaz y cumple con lo que necesitamos en cuanto a la protección y el equilibrio de los sistemas.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Senior Network Engineer at a cloud solution provider with 201-500 employees
Gives us resiliency through redundancy and decreases troubleshooting time
Pros and Cons
- "I like the web GUI. It's very intuitive and easy to use."
- "The reverse proxy piece is a little bit complicated. If the reverse proxy were easier to implement, that would help."
What is our primary use case?
We use it as a load balancer.
How has it helped my organization?
It gives our application more resiliency by providing redundancy so that if one server fails, another one can take over and service the website.
And when troubleshooting, Alteon’s analytics have helped me save about half the time it would take me otherwise.
What is most valuable?
I like the web GUI. It's very intuitive and easy to use.
What needs improvement?
The reverse proxy piece is a little bit complicated. If the reverse proxy were easier to implement, that would help.
For how long have I used the solution?
I have been using Radware Alteon for seven years.
What do I think about the stability of the solution?
It's very stable. It hasn't crashed on me at all.
What do I think about the scalability of the solution?
It's scalable. We can purchase more licenses to accommodate more throughput.
We have it deployed across multiple locations and we have about 20,000 end-users.
How are customer service and support?
Their tech support is very knowledgeable. I've always liked working with the Radware engineering team. They know their stuff.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used AppDirectors, which is also from Radware. We switched because AppDirector was old and was end-of-support.
How was the initial setup?
The deployment was pretty straightforward.
In terms of maintenance, every year we try to upgrade the code on the Alteon, but that's about it. It has reduced my maintenance overhead. It's a very low-maintenance system.
What about the implementation team?
I did the whole deployment, along with my boss and one of my colleagues, and we used professional services from Radware. We received training, which was bundled with the purchase.
What was our ROI?
We have definitely seen return on our investment. It keeps our business more resilient and with higher availability.
The value in it also comes from the fact that how you manage it, and how you create and do things, is a lot easier. It's also more stable.
I needed a couple of months to get familiarized with it.
What's my experience with pricing, setup cost, and licensing?
I'm content with Alteon's pricing.
The licensing is a little bit complicated because it's based on how much bandwidth you want to use, what the throughput is. Instead of having a throughput limit, it just allows whatever the bandwidth is and bases the licensing on vADCs (virtual application delivery controllers) only. That makes it a little bit complicated.
Which other solutions did I evaluate?
We did a PoC of F5. We chose Alteon based on cost and ease of use. F5 was twice the cost of Alteon at the time, although that was seven years ago.
Radware is not as well known as F5, so maybe the name is a little bit more obscure. That might be a little bit concerning for some people, but it wasn't for me.
What other advice do I have?
You need to understand how to do low balancing and what it does. And you need to think about what types of features you are looking to get out of a product, such as SSL offloading.
I also use Radware's APSolute Vision, which enables me to manage all my devices—that's the best for me—as well as DefensePro.
Which deployment model are you using for this solution?
On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Buyer's Guide
Radware Alteon
April 2025

Learn what your peers think about Radware Alteon. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,190 professionals have used our research since 2012.
Network Administrator at a hospitality company with 501-1,000 employees
Adds a secure layer in front of our servers, protecting them from malicious actors
Pros and Cons
- "The best features are the security through the web application firewall, the functionality that the solution offers, being a load balancer with the security functionality on top of it, and the ease of administration."
- "I would like to see future enhancements in security, specifically in threat protection."
What is our primary use case?
We have deployed Alteon to our cluster to provide load balancing of the applications. We also utilize the security functionality, which is a WAF on top of the load balancing.
How has it helped my organization?
The solution has added a secure layer in front of the servers, protecting them from malicious actors, especially the actors who are targeting our application.
And the analytics have definitely helped save time, about 20 to 25 percent, when troubleshooting, due to the breadth of monitoring and the visibility that the solution offers.
What is most valuable?
The best features are the
- security through the web application firewall
- functionality that the solution offers, being a load balancer with the security functionality on top of it
- ease of administration.
The integrated application protection is very good.
Pretty much every feature is as promised.
What needs improvement?
I would like to see future enhancements in security, specifically in threat protection. That would definitely make it a 10 out of 10.
For how long have I used the solution?
We've been using Radware Alteon for less than a year.
What do I think about the stability of the solution?
It's pretty stable.
What do I think about the scalability of the solution?
It is scalable. We use it to protect our mail application, so Alteon is used by approximately 1,000 users.
How are customer service and support?
The customer support is an area that can be enhanced, in terms of response time.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We had a different solution before but not one specifically like Alteon. For load balancing we used different solutions from Citrix and Barracuda.
The integrated WAF in Alteon is much easier to administer as compared to the other solutions. That aspect is 50 percent better than those solutions.
How was the initial setup?
The initial deployment was pretty straightforward. It took a few weeks and the fine-tuning, as per the customer's requirements, took one or two months.
We have it in one location but in multiple departments. Alteon is sitting in front of the server farm and the users in different departments are accessing these servers. Alteon acts as a security layer before the traffic gets passed to the actual servers.
Maintenance is required, of course, and we have two people involved in that process. But Alteon has helped to reduce our maintenance overhead by about 20 percent.
What was our ROI?
It's too early for us to see ROI. Still, we have absolutely seen time to value with Alteon. The moment the solution was implemented, we started observing the logs, which helped us fine-tune the policies. The visibility decreased the time to value helping us tweak the policies and get the boxes ready for production.
What's my experience with pricing, setup cost, and licensing?
The solution is cost-efficient.
What other advice do I have?
I would recommend Alteon and I would also recommend a proof of concept because every customer's environment is different. But it can definitely add value, considering the feature pack the solution provides with security and WAF, especially on top of the load balancing.
Which deployment model are you using for this solution?
On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Architect-Network Services-Global at Crown Castle USA
User-friendly configuration, effective reverse proxy functionality, and priced well
Pros and Cons
- "The most valuable features of Radware Alteon are the reverse proxy functionality and the SSL offload and hardware."
- "Radware Alteon could improve the troubleshooting from the command line interface, they could do a better job making it easier."
What is our primary use case?
We are using Radware Alteon as a web application farm for all of our on-premise websites and as a reverse proxy.
What is most valuable?
The most valuable features of Radware Alteon are the reverse proxy functionality and the SSL offload and hardware.
What needs improvement?
Radware Alteon could improve the troubleshooting from the command line interface, they could do a better job making it easier.
For how long have I used the solution?
I have been using Radware Alteon for approximately 10 years.
What do I think about the stability of the solution?
The stability of Radware Alteon is good.
What do I think about the scalability of the solution?
Radware Alteon is scalable.
We have approximately 10,000 users using the solution globally. We have all of our applications for our web and EDI environment using the solution.
How are customer service and support?
The technical support from Radware Alteon is wonderful.
I rate the support from Radware Alteon a five out of five.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup of Radware Alteon is straightforward. The full installation took approximately three to four days.
I rate the initial setup of Radware Alteon a four out of five.
What about the implementation team?
We did the implementation of the solution in-house.
What was our ROI?
We have received a return on investment using Radware Alteon. It is one of their strong points. You receive the value of your money out of using it.
What's my experience with pricing, setup cost, and licensing?
Radware Alteon is less expensive than many of the other competitors.
Which other solutions did I evaluate?
We compared Radware Alteon to other vendors, such as F5, and not only was Radware Alteon less expensive but it is more user-friendly in the interface and configuration.
What other advice do I have?
We are going to change solutions. However, we are staying with Radware. The solution we are using is the hardware Radware Alteon 5208 but they make a virtual Alteon now. We are moving to all virtual Radware Alteons instead of physical hardware. The cost of us using all virtual Radware Alteon solutions will be $154,000 over three years. This includes 80 load balancers and 10 GB.
I rate Radware Alteon a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
EVP, Chief Digital officer and head of Cybersecurity at a computer software company with 201-500 employees
Easy to manage and easy to integrate with third-party applications
Pros and Cons
- "The best part is that we are able to manage it easily. It is easy to manage and easy to integrate with third-party applications."
- "Their support can be better. The Radware management is very proactive. We can connect to anybody in Radware Management in India. We can even connect with the MD of Radware India. However, their lower level staff should be more proactive towards the customers."
What is our primary use case?
We are a data center company, and we need load balancers at our end so that the load is balanced. These are network load balancers, and they are helping us to balance the overall traffic at our end. Because we are a data center company, we host a lot of customers. We host more than 800 customers in our data center, and that itself is a big use case. Earlier, we were using it only in one data center, but now, we are using it in two data centers, so we have two load balancers, one at each site, and we are about to configure global load balancing between both of them.
How has it helped my organization?
We are a data center company, and we used to see a lot of traffic management issues. Since the implementation of Alteon two and a half years ago, we have been able to load balance the entire traffic that is coming in. It gives our customers good performance. Customers are happy with the traffic management and the load balancing feature. The customers are more satisfied now than before it was implemented.
The integrated applicant protection is extremely good. Integration with third-party applications is easy in the case of Radware Alteon. This is a critical feature, and Radware has made it very simple.
We have also used the out-of-the-box integration feature, and we have also customized some integration with the help of our Radware partner. We have integrated with vRA/vRO. Ansible is going to be used along with my OpenStack in the new load balancer that we have attached.
The automation script libraries for each orchestrator are good. That is the reason the integration is simplified. If these automation scripts were complicated, integration would have been difficult, but because of these automation scripts, integration has become so easy, robust, and simple, and we are able to integrate third-party applications within a very short period of time.
What is most valuable?
The best part is that we are able to manage it easily. It is easy to manage and easy to integrate with third-party applications. It is also easy in terms of overall support. The installation itself was very easy. These are the most likable features about Radware load balancers.
What needs improvement?
Their support can be better. The Radware management is very proactive. We can connect to anybody in Radware Management in India. We can even connect with the MD of Radware India. However, their lower level staff should be more proactive towards the customers.
In terms of features, we have had issues with SSL in version 5208, and we asked them to improve it on the SSL front. They have improved the new one. Currently, we are using 6024. In this version, SSL integration and the integration layer are a lot more simplified and secure. This was missing in the earlier version, but in the new version, it is simplified and resolved. In the earlier version, firmware upgrades also used to take slightly more time, whereas, in the new version, there are no issues at all.
For how long have I used the solution?
We have been using Radware Alteon for almost two and a half years.
What do I think about the stability of the solution?
It is stable. I would rate it a nine out of ten in terms of stability.
What do I think about the scalability of the solution?
It is scalable. I would rate it a nine out of ten in terms of scalability.
How are customer service and support?
I would rate their support an eight out of ten. It can be better.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We did not use anything before Alteon. We were without a load balancer when we started the operation. It was becoming very difficult to manage or load balance the traffic. Since we implemented it, life has become simple for us.
How was the initial setup?
It is a hybrid model. In the first implementation, we did not face many issues. There were some traffic issues related to utilization, but they got resolved. We are now implementing the second one, and we are also going to implement global load balancing. Overall, things are much simpler now. They have improved its simplicity.
Its maintenance includes only firmware upgrades and nothing else. We do not see any maintenance issues.
What about the implementation team?
We have a Radware partner. This partner is called RAH Infotech. They do the implementation along with our team. There were two people from the partner side and four of our team members. There were six people.
We did not receive training from Radware on how to use Alteon. It is also not required. It is very simple. We did not need any training. When our partner implemented it, we learned it along with that.
What was our ROI?
The return on investment is directly proportional to the improved satisfaction of the customer. Earlier, the customers were not satisfied, whereas now, customers are extremely satisfied because their traffic is balanced. They know that they are getting the best performance. The throughput is the best. When the customers are satisfied, the ROI of the system is already achieved.
We could see its value in two months from the date of purchase. It took almost three weeks to implement. After that, in two to three weeks, we started observing. We started seeing the value from eight weeks onwards.
What's my experience with pricing, setup cost, and licensing?
It is the best in the industry. It was better than the competition, and that is what made us go ahead with them. In any product, we look for features and functionalities, product support, management connection, and pricing.
Which other solutions did I evaluate?
We looked at F5, Citrix, and Array solutions. We went for Alteon for four reasons. I have 30 years of experience, and at least for the last 15 years, a load balancer meant only Radware. We never heard about other products, so we were aware of Radware load balancers. This was the first reason.
The second reason was the management connection. If you have a management connection at the topmost level, things become much easier, so the product is good, and the management connection is there. We have signed for the highest level of support from them.
Another important factor was the market buzzword. People believe that in the CISO platform category, Radware is among the best products in the market today.
The cost was another factor. We were able to get the best rate from them as compared to other competitors.
What other advice do I have?
It is the best in the market. It is simple. It is not complex, and pricing is also very competitive, so you can go ahead with it.
Overall, I would rate Radware Alteon an eight out of ten. There is always room for improvement.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
IT Engineer at a tech services company with 11-50 employees
An efficient, robust, and cost-effective load balancer
Pros and Cons
- "SSL offloading feature is one of the most important features. Traffic distribution is also done very well by Radware."
- "Radware should work on the vulnerabilities part. There are third-party security solutions that do the security vulnerability assessment (VA). The assessment part needs to be worked on and improved. There should be more solutions. If any issue comes up and if any vulnerability is reported, the Radware team should do an R&D on that and work on that. They should give the solution to the customer."
What is our primary use case?
Alteon is used in our environment for the application traffic from the customers. The traffic is coming from outside the network. It then comes to the firewall. From the firewall, it goes to the load balancer which sends the traffic to different application servers in a distributed environment.
How has it helped my organization?
There is no lack of connectivity. The traffic is going smoothly. The handshake is happening. SSL offloading is happening perfectly on the device, and it is going to the application server. The response is being sent to the customers within milliseconds. We have done a hardware refresh. Earlier, we were using the 6 GB memory box, and we are now using a 12 GB memory box with the same features.
The downtime is minimal. The product is robust, and there are no issues that we have faced. We are running N-1 releases or the latest releases. The support from Radware is fantastic.
The downtime is very little. We have not faced any issues. Because we are using it in a cluster environment, we have redundancy built in there, so we do not face any issues.
Alteon’s analytics have saved us time when troubleshooting. We understand the traffic coming from various customers and analyze it. It has saved about 15% to 20% of our time.
What is most valuable?
SSL offloading feature is one of the most important features. Traffic distribution is also done very well by Radware.
What needs improvement?
Radware should work on the vulnerabilities part. There are third-party security solutions that do the security vulnerability assessment (VA). The assessment part needs to be worked on and improved. There should be more solutions. If any issue comes up and if any vulnerability is reported, the Radware team should do an R&D on that and work on that. They should give the solution to the customer.
Everything else is perfect. We are not facing any issues with the product.
For how long have I used the solution?
We have been using Alteon in our environment for almost seven to eight years. We have done a hardware refresh. Earlier, we were using the 5208 XL model, and now, we are using the 5208S model.
What do I think about the stability of the solution?
The stability of the box is a ten out of ten.
What do I think about the scalability of the solution?
The solution is scalable. There is no problem. I would rate it a ten out of ten for scalability.
It is being used at multiple locations. About three to four people are working with Alteon, but for the application, we have a big team. Our customers are enterprises.
How are customer service and support?
Their technical support from India is very good. However, when it is nighttime in India, it is a bit challenging because their support comes from outside India, most probably Israel. Sometimes, we face a challenge when the support is given by the team out of India. It takes time. Due to the language issues, it takes time for them to understand the issue, so the time to resolve the issue or work on an issue increases.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We were previously using the F5 load balancer, and then we switched to Alteon. Alteon is working fine for us, and we have not faced any issues with it.
We switched because of the features and pricing. Pricing plays the most important role in procurement. Alteon's pricing is competitive, and that is why we have moved on from F5 to Alteon. F5 is also not as flexible as Alteon.
How was the initial setup?
It is an on-prem solution. Its deployment was straightforward. It was not complex.
We were able to migrate from old devices to new devices in minutes. We just copied the configuration from the old box and replicated it to the new box. It does not take much time. The releases and the patches that we deploy are also very efficient.
Replicating to a box took 20 to 30 minutes. Putting the operating system and replicating the configuration does not take more than 30 minutes.
It requires maintenance. When a new patch comes, we implement it. We plan a downtime and implement it. Even though we have a redundant node, we take downtime to be on the safer side.
The solution has a minimum downtime, and the maintenance window is also short. It is not big.
What about the implementation team?
We did not receive training from Radware on how to use Alteon. We are doing it by ourselves. It is an on-the-job kind of training.
Overall, two to three people were involved.
What was our ROI?
It is difficult to calculate the ROI because the Alteon load balancer is one part of the investment. There is the whole network and server infrastructure. We have not calculated the ROI, but it plays a very key role. The traffic is seamlessly distributed to the application servers. The application processes it and gives a response.
What's my experience with pricing, setup cost, and licensing?
It is cost-efficient. That is why we have gone with Alteon. As a product, it is efficient and robust. We have not faced any issues with the device.
What other advice do I have?
I would recommend Radware Alteon because it is a very smooth solution. Someone who wants to deploy an application load balancer in their environment can go for this box without any thoughts or concerns. The box is very scalable. It is a very smooth system. It handles the traffic very comfortably. You will not face any issues with the box.
Our application is an in-house application. It does not go over the Internet. We do not have any cloud connectivity. We also do not have out-of-the-box application integrations in our environment. Alteon is supporting the SNMPv3 standard for sending the SNMP trap to the outside box. That is the only integration we have done, and it is working fine. We have not integrated with OpenShift, Ansible, etc.
I would rate Radware Alteon a nine out of ten. There are only two areas of improvement. The vulnerability part needs improvement and the support given at night time from outside the country needs improvement. It takes longer to get an issue resolved with the support team located out of India.
Which deployment model are you using for this solution?
On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Last updated: Oct 7, 2024
Flag as inappropriateSenior consultant Cybersecurity
The functionality worked well, but the service could be improved by better customer support
Pros and Cons
- "The GUI was a valuable feature. It was uncomplicated and easy to use."
- "The service could be improved by better customer support."
What is our primary use case?
My organization used the solution as a load balancer to balance the traffic on our application servers.
What is most valuable?
The GUI was a valuable feature. It was uncomplicated and easy to use.
What needs improvement?
The service could be improved by better customer support.
They could also introduce much-needed cybersecurity as well as governance and tax reporting features.
For how long have I used the solution?
I used the solution for almost four years.
What do I think about the stability of the solution?
The solution was stable.
What do I think about the scalability of the solution?
The product is scalable. The functionality worked well. One issue was insufficient bandwidth to handle all the traffic, which likely impacted our timing.
How are customer service and support?
When we approached customer service and support with configuration-related issues and multiple cases of bugs in the Radware Alteon software, the response was slow, and there was no resolution.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I never used any other load balancer or ADC before. I've only worked with Radware Alteon.
How was the initial setup?
From 2010 to 2018, when I was working, they had Alteon, which they implemented in 2000 when implementation was more complex.
What's my experience with pricing, setup cost, and licensing?
I have no idea about the price, but the organization I was working for was always looking for economical products. So I would assume the price was quite competitive.
I would definitely recommend Radware load balancer to organizations around the globe that don't have a huge budget.
What other advice do I have?
I would give the product an overall rating of seven out of 10.
We had an average of around 1,500 users. They used the product on everything and on every application server they had.
Regarding maintenance, we didn't have a very big IT environment. Two guys were enough to load the configuration and deal with operational issues.
Our maintenance included conflict backup, which differed depending on the organization. We scheduled load balancer reports as required, usually monthly, occasionally bi-monthly, and sometimes after six months, depending on customer requirements.
Potential users should use the application before implementing it and understand the infrastructure. They need to know how they will use the load balancer, what features it has to load, and whether they can utilize it.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Technical Consultant at Orange Business Services
Simple and user-friendly command line interface; easy to configure and troubleshoot
Pros and Cons
- "The command line interface is simple and very user-friendly."
- "The solution could be more robust."
What is our primary use case?
We use Alteon to load balance our client traffic between different servers. We provide client support for deploying, configuring and troubleshooting.
What is most valuable?
The best thing about Radware is the command line interface which is simple and very user-friendly. This is a very good device because it's easy to configure and easy to troubleshoot. Radware provides numerous guides including configuration, CLI, and troubleshooting. That is a very useful thing to troubleshoot, to configure our Radware devices.
What needs improvement?
We've developed a lack of trust in the product because it sometimes behaves unexpectedly. Some issues are not resolved even after troubleshooting multiple times and then we have to reboot the device before it can be resolved. The solution could be more robust. The GUI should be improved because it's old and very traditional. One of our concerns is that Radware is not going to provide us with a free trial demo license so that we can install the product in our VM for our engineers to check, troubleshoot and study the product.
For how long have I used the solution?
I've been using this solution for over three years.
What do I think about the stability of the solution?
Stability could be improved.
What do I think about the scalability of the solution?
Radware is a very scalable product.
How are customer service and support?
I haven't needed to contact technical support on my most recent project because I have a multiple-user configuration guide for the command line, the GUI base, and for any issues. The guides are very helpful.
How was the initial setup?
The initial setup and configuration process is very quick and easy. If we have a pre-configured setup file, then we can configure Radware within 5 to 10 minutes.
What's my experience with pricing, setup cost, and licensing?
Radware is a very budget-friendly device. It is not too expensive.
What other advice do I have?
This is a good product and we're generally satisfied with its features and capabilities. I rate the solution nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Updated: April 2025
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The HA facility will give more of a robust solution.