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Ibrahim Bamba - PeerSpot reviewer
Infrastructure Engineer at a financial services firm with 51-200 employees
Real User
Top 10
Simple initial setup but lack tools for performing various tasks
Pros and Cons
  • "We find the topology feature of Sangfor HCI particularly valuable."
  • "Currently, when we need to do capacity planning, we have to rely on Sangfor's support team for assistance. However, if there were dedicated tools available, we could handle it ourselves and increase efficiency."

What is our primary use case?

We are using Sangfor HCI for cloud computing and operating it as an infrastructure-as-a-service.

What is most valuable?

We find the topology feature of Sangfor HCI particularly valuable. It allows us to design and define the architecture according to our specific requirements.

We can choose the components we want to use and easily visualize the layout we create.

What needs improvement?

It would be beneficial if Sangfor HCI provided us with more tools to perform various tasks. Currently, when we need to do capacity planning, we have to rely on Sangfor's support team for assistance. However, if there were dedicated tools available, we could handle it ourselves and increase efficiency.

For instance, Nutanix has some tools called Nutanix sizing tools. I would like Sangfor to offer similar tools specifically for IT sizing. These tools would help us accurately size our infrastructure since we operate on a service basis. We have numerous customers with different needs, and being able to easily size the infrastructure based on specific criteria would be advantageous. Currently, we face challenges in obtaining customer information, as it is not feasible to visit each customer individually and collect data. 

Having a dedicated tool for this purpose would greatly improve our operations. I've heard from the community that such a tool exists, but I don't know where to download it or how to access it as a user. 

If such features exist, it would be beneficial to understand how we utilize those features, check their functionality, and manipulate them.

We have documentation available for this solution. However, it may not provide detailed information about these specific tools. It's not easy to find comprehensive documentation for this type of tool.

For how long have I used the solution?

I have been using this solution for more than two years. 

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What do I think about the stability of the solution?

Sangfor HCI is a stable solution. I would rate the stability an eight out of ten. It's quite good.

However, there are some points I'm concerned about. Particularly, it relates to the ITC and application delivery controller (ADC). We had pushed out licenses for that component, but we recently learned that it had reached its end of life. We received this information from the community, but we're unsure if it's confirmed. Initially, we implemented it, but later, Sangfor support advised us to discontinue its use. So, we didn't fully deploy that component. As a result, we are unable to achieve load balancing as planned. We purchased the ADC license, but now we can't utilize it.

On Sangfor HCI, you can usually integrate various components, including a virtual ADC. However, in our case, we faced limitations due to the ADC license.

What do I think about the scalability of the solution?

I would rate the scalability of Sangfor HCI a seven out of ten. I haven't implemented all aspects of Sangfor HCI. 

Currently, there are around ten end users using Sangfor HCI in our organization. 

How are customer service and support?

The customer service and support have been helpful in assisting us with various matters. However, the response time could be better. It should be faster.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have used Hyper-V and VMware vSphere in our lab environment. In my opinion, Sangfor HCI stands out because of its comprehensive features and very easy to implement, which I haven't experienced with Hyper-V.

How was the initial setup?

The initial setup is simple. 

What about the implementation team?

We deployed the solution with the help of Sangfor's support. 

What's my experience with pricing, setup cost, and licensing?

The price is a bit better than overall.

Which other solutions did I evaluate?


What other advice do I have?

Overall, I would rate the solution a seven out of ten. It's mainly because of the sizing tools. When comparing it to solutions like Nutanix, for example, they have already signed and implemented tools that provide more functionality. They offer software-based solutions that can be accessed online, providing greater convenience.

So, having more comprehensive and easily accessible tools is an important aspect. It gives you a clearer understanding of the available space and enables you to communicate with the service providers to ensure better security measures.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Deepesh Sinnya - PeerSpot reviewer
Chief Technical Officer at Cypher Technology Pvt. Ltd.
Real User
Has good support
Pros and Cons
    • "It should have object storage. It already has network virtualization and micro-segmentation, but it is missing object storage. It does not have object storage. vSAN also does not have object storage, but Nutanix has object storage, and it is natively integrated into its HCI. So, if you pay for the object storage license, you have that module pre-built."

    What is our primary use case?

    We use Sangfor HCI for the Sangfor Cloud platform. We are soon going to host our own cloud platform service by using Sangfor HCI. We've already got a conditional queue from one of the customers, and we're consistently in talk with Sangfor regarding this deal.

    We are working with the trial license of the Sangfor platform. For the first three months, we're going to use it on a trial basis, and after the customer confirms the purchase order, we'll be permanently going for the Sangfor Cloud solution.

    What needs improvement?

    It should have object storage. It already has network virtualization and micro-segmentation, but it is missing object storage. It does not have object storage. vSAN also does not have object storage, but Nutanix has object storage, and it is natively integrated into its HCI. So, if you pay for the object storage license, you have that module pre-built. 

    I would've been really happy if we had point-to-point network connectivity between the virtual firewall and the customer site lease line so that we could have a private IP VPN.

    Sangfor is relatively new in all markets. I would request the Sangfor team to come up with a partner training program with a free voucher so that we can get some of our staff trained and certified in Sangfor and educate them in a proper way.

    For how long have I used the solution?

    It has been about five months since we've been using the Sangfor platform.

    What do I think about the stability of the solution?

    We've been using it only for about five months, and I will be able to comment on the stability of this platform after about two years. I've been working with VMware for 10 years. So, there is no point in comparing it with VMware.

    What do I think about the scalability of the solution?

    We're going with two nodes at the moment. There will be some downtime, but we can manage it for the next two to three months because we have fewer customers. We're going to provide the cloud service on the Sangfor platform, and soon, we'll be upgrading to the third node. After we have three nodes, it's going to be easier for us to scale up the platform.

    We are a team of about 25 individuals. Four people are looking after this solution. When we start to scale up, we would need more people. With the license that we will purchase, we will also get support from Sangfor. If there are any specific cases, we will contact Sangfor support.

    How are customer service and support?

    Previously, we had Harper from their team for support. He has now moved to a different role, and he was very good. I would rate him 4.5 out of five. 

    Their technical support is pretty good, but we are having some language issues. Basically, we get support from China, and we are having some issues with English. I would rate them a four out of five.

    Which solution did I use previously and why did I switch?

    We've worked with VxRail and vSAN in the past. We've not used Nutanix, but I would like Sangfor to grow as a competitor that could beat Nutanix. That's because the RFPs that are made are so much based on Nutanix. It is really difficult for VMware and vSAN to beat Nutanix. I would like to see Sangfor grow as a company and beat Nutanix with all its features. If they add object storage, it would be very good.

    How was the initial setup?

    For me, it was initially a bit complex, but later on, I gave it to my team. They communicated with Harper and other support staff from the Sangfor team, and they were able to do it. It is not a difficult task for us now. We've already given the Sangfor virtualization platform to a customer. So, we already have two Sangfor clients, and we are looking forward to increasing the number.

    What's my experience with pricing, setup cost, and licensing?

    Sangfor needs to be more aggressive because this is a new market or territory for Sangfor. Nepal is a very price-sensitive market, so Sangfor needs to be a little more aggressive with its pricing. I would rate them 3.75 out of five in terms of the price.

    Which other solutions did I evaluate?

    We're comparing it with VMware. 

    What other advice do I have?

    To anyone looking to implement Sangfor, I would advise doing a three-month PoC. We have a system deployed right here in our test labs with two nodes, and we can give a Sangfor cloud platform tenant for a PoC. We are always ready to support customers, and I believe Sangfor is too.

    It has only been about five months since we have been using it, and I'm pretty satisfied with it. I would rate it an eight out of 10.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
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    Senior Software and Systems Engineer at SAMU.IT
    User
    Good technical support, flexible, and useful for resilience and performance
    Pros and Cons
    • "It is flexible like a hyper-convergence system. You can add nodes, and you can scale to have better performance and stability. I also like the backup feature, the recovery system, and the web interface GUI to handle everything."
    • "As far as I know, no hyper-convergence solution includes security, so you have to buy security from another brand. For example, you buy SimpliVity or Nutanix. They don't really have a security solution inside the product. It would be good if there is a security solution inside this solution so that it is not only for the virtualization of CPU, RAM, disk, and network but also for security."

    What is our primary use case?

    It is useful for every case where you have to virtualize machines on-premises or on the cloud, and you need resilience, performance, and so on.

    It is deployed on-premises, but you can also deploy it on the cloud. It is a hyper-convergence system. There is only one version.

    What is most valuable?

    It is flexible like a hyper-convergence system. You can add nodes, and you can scale to have better performance and stability. I also like the backup feature, the recovery system, and the web interface GUI to handle everything.

    What needs improvement?

    As far as I know, no hyper-convergence solution includes security, so you have to buy security from another brand. For example, you buy SimpliVity or Nutanix. They don't really have a security solution inside the product. It would be good if there is a security solution inside this solution so that it is not only for the virtualization of CPU, RAM, disk, and network but also for security.

    Its price should also be better.

    For how long have I used the solution?

    I have been using this solution for three years. 

    What do I think about the scalability of the solution?

    It is scalable. You can add nodes and scale it.

    How are customer service and technical support?

    Their technical support is very good. It is the best part of the product.

    How was the initial setup?

    Its installation is very fast and easy. For two nodes, it takes maybe one or two hours.

    What about the implementation team?

    We are doing it ourselves. We have engineers in the company who can do the job.

    For deployment and maintenance, we have about 10 people. We have three engineers and three technicians.

    What's my experience with pricing, setup cost, and licensing?

    Its price should be better, but I don't think they will change the price list.

    You have to pay for licenses, and you have to pay for support, so you have an annual fee. You can use the product without the fee, but it's really dumb because you need support. We are an IT company. We provide the product, and we need the support too for our customers.

    What other advice do I have?

    I would recommend this solution to others. It is a good product for us.

    I would rate Sangfor HCI an eight out of 10. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
    PeerSpot user
    Shiraz Ali - PeerSpot reviewer
    Networking Solutions Specialist at GBM
    Real User
    Top 5
    A stable and easy-to-manage product that provides a single management console
    Pros and Cons
    • "The solution provides a single management console."
    • "The cost must be improved."

    What is our primary use case?

    We use the solution for the virtualization of servers.

    What is most valuable?

    It’s a new technology. The solution enables less space utilization. The solution provides a single management console. It is easy and manageable.

    What needs improvement?

    The cost must be improved.

    For how long have I used the solution?

    I have been using the solution for six months.

    What do I think about the stability of the solution?

    The tool is stable.

    What do I think about the scalability of the solution?

    Around 1500 people are using the product in our organization. We have configured multiple servers. Every department might have access to three servers. A dedicated team manages the solution.

    How was the initial setup?

    The initial setup was easy.

    What's my experience with pricing, setup cost, and licensing?

    The tool is very expensive. Not all customers would be able to afford the solution.

    Which other solutions did I evaluate?

    Different products like Cisco and H3C are capturing the market.

    What other advice do I have?

    If we are using 50 servers and if these servers could be combined into five servers, we could save power, space, data center, capacity, and racks. I recommend the solution to others. Every vendor is different. Overall, I rate the product an eight out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    System Engineer at Sarawak Information Systems Sdn. Bhd.
    Real User
    Top 20
    Built-in recovery, feature rich, and simple migrations
    Pros and Cons
    • "The most valuable feature of Sangfor HCI is the built-in recovery functionality. The migration is simple to do from other solutions, such as VMware."
    • "The solution could improve by including backup capabilities."

    What is our primary use case?

    My customers use Sangfor HCI for the virtualization platform.

    What is most valuable?

    The most valuable feature of Sangfor HCI is the built-in recovery functionality. The migration is simple to do from other solutions, such as VMware.

    What needs improvement?

    The solution could improve by including backup capabilities.

    For how long have I used the solution?

    I have been using Sangfor HCI for approximately two years.

    What do I think about the stability of the solution?

    I rate the stability of Sangfor HCI an eight out of ten.

    What do I think about the scalability of the solution?

    We have approximately 1,000 users using this solution.

    Our customers are mostly medium-sized using this solution.

    I rate the scalability of Sangfor HCI an eight out of ten.

    How are customer service and support?

    The support can take some time to respond to fix the problem.

    I rate the support of Sangfor HCI an eight out of ten.

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    My clients were using VMware prior to using Sangfor HCI.

    How was the initial setup?

    The deployment of Sangfor HCI took approximately three weeks.

    I rate the initial setup of Sangfor HCI a seven out of ten.

    What about the implementation team?

    We had the vendor do the implementation of the solution.

    What's my experience with pricing, setup cost, and licensing?

    The solution is on-premise which does not have a subscription. However, there is a need to purchase support. The solution is on a perpetual license model. There is not any extra cost other than the standard licensing fees.

    The price is affordable for the solution.

    I rate the price of Sangfor HCI a six out of ten.

    What other advice do I have?

    I rate Sangfor HCI an eight out of ten.

    I gave my rating of eight out of ten for the solution because it is feature rich and has enhanced protection.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    PeerSpot user
    Director of Sales and Operations at Technosol
    Real User
    A simple, user friendly and easy to configure solution
    Pros and Cons
    • "I find the simplicity of Sangfor very valuable. It is easy to configure and user-friendly. The overall user experience as well as the usability of Sangfor is outstanding."
    • "There are certain aspects of sizing of the solution that need improvement."

    What is our primary use case?

    My organization is a gold partner for Sangfor in Pakistan. 

    We are using the computer virtualization, storage virtualization, network virtualization, virtual firewall as well as the NSB part network virtualization parts of Sangfor, third-generation HCI solution. We have 50 users using the solution.

    For our customers, we have also installed Sangfor for demo purposes.

    What is most valuable?

    I find the simplicity of Sangfor very valuable. It is easy to configure and user-friendly. The overall user experience as well as the usability of Sangfor is outstanding.

    What needs improvement?

    Sangfor has improved significantly over time. There are certain aspects of sizing of the solution that need improvement.

    There are some security features that could be added.

    For how long have I used the solution?

    We have been using Sangfor HCI for three years.

    What do I think about the stability of the solution?

    This solution is stable.

    What do I think about the scalability of the solution?

    Sangfor is quite a scalable solution in terms of nodes. You can upgrade the solution it is very flexible and adaptable with zero downtime for upgrades.

    How are customer service and support?

    Overall, the support from Sangfor is phenomenal. 

    Which solution did I use previously and why did I switch?

    We have been partners with Dell technologies as well for the last 10 years. Sangfor is much easier to understand, easier to adapt and easier to deploy with outstanding support.

    How was the initial setup?

    The initial setup is straightforward if you have a basic IT understanding. If you have a dedicated team to deploy the solution, it will only take a couple of hours. It does depend on the size of your organization as well. 

    What about the implementation team?

    Since we are a seller of the solution, we deploy ourselves. It requires one person on our team to do maintenance.

    What's my experience with pricing, setup cost, and licensing?

    The license fee is annual. It is an enterprise plus version that is bundled into a single socket-based license.

    What other advice do I have?

    Without hesitation, I recommend Sangfor because they have a standard with the stability and is agile. 

    I rate Sangfor HCI a 10 out of 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Director Technology & Service Delivery at Innolytix Pakistan Pvt Ltd
    Real User
    Top 5
    The solution offers a single pane, which makes it very easy to use

    What is most valuable?

    Sangfor HCI is very easy to use. It has a single pane of management. When it comes to network configuration, you have to drag and drop things, so it's very GUI. It's not a conventional command line thing. Whenever customers see that, it's very appealing for them.
    Moreover, whatever Sangfor offers, it is offered in a very simple package, unlike other manufacturers where, if you need a feature, it comes with the enterprise or enterprise plus. It is very simple for customers to understand whatever they offer because it comes in a single bundle. Sangfor also mentions if there is some feature you need to buy separately, and they mention it very clearly. Likewise, for other solutions, when customers buy them and check, they find that a certain feature is not there, and whenever they call them up here, they are told to buy it separately. However, it's not like that in Sangfor. This is also a powerful point where the customer builds trust with Sangfor's solutions.

    What needs improvement?

    When it comes to backup, the native tool they have in their offering is not up to the mark. They need some improvement with that. When it comes to firewalls, they don't have email spamming or a complete email spam filtering solution compared with other competitors. For example, Fortinet has a separate solution for that. And with HCI, they don't do very well regarding backup. They have a very basic thing.

    For how long have I used the solution?

    I've been using the solution for about five years.

    What do I think about the stability of the solution?

    Sangfor HCI is very stable.

    What do I think about the scalability of the solution?

    Technology is evolving fast. Let's say a customer has some servers with certain processors, and they have Sangfor HCI. When they want to add a new server, it normally comes with better performance, and it causes a mismatch. That is not the technology's fault because new technology is always coming up. But this is a problem when customers are charged on a pay-as-you-grow model, where they want to add more nodes into Sangfor HCI's cluster after three or four years.

    My clients are small, medium, and enterprise. A small customer can do that if a customer wants to start with a two-node HCI cluster. This is something that others don't offer.

    How are customer service and support?

    Talking about HCI, the support is very good.

    How would you rate customer service and support?

    Positive

    What's my experience with pricing, setup cost, and licensing?

    Sangfor has recently increased their products' prices. It was better before, but it's on the higher side now.

    What other advice do I have?

    I rate Sangfor HCI a nine out of ten. Nobody is 100%, and there is always room for improvement, so I never rate any product a ten out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: partner
    PeerSpot user
    Albarn PaulAlicante - PeerSpot reviewer
    Information Technology Support Specialist at Code Expert Inc
    Real User
    Top 10
    A stable product with good firewalls and virtualization
    Pros and Cons
    • "I am impressed with the product's firewall and virtualization."
    • "I would want the product to include Continuous Data Protection (CDP) which can help to easily retrieve the data."

    What is our primary use case?

    We use the product as a hyper-converged infrastructure for our virtualization servers.

    What is most valuable?

    I am impressed with the product's firewall and virtualization. 

    What needs improvement?

    I would want the product to include Continuous Data Protection (CDP) which can help to easily retrieve the data. 

    For how long have I used the solution?

    I have been using the tool for three years. 

    What do I think about the stability of the solution?

    I would rate the product's stability a nine out of ten. We have never experienced downtime during our usage of the product. 

    What do I think about the scalability of the solution?

    I would rate the product's scalability an eight out of ten since they have issues with sizing. My company has 300-500 users for the solution. 

    How are customer service and support?

    The support team is available 24/7. However, communication is a barrier when the support person is Chinese. On the other hand, support is easy when it is from Singapore or Malaysia. 

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    I would rate the product's deployment a nine out of ten. The tool's setup is easy. The technical team helps us to complete the product's deployment. The product's deployment takes two days to complete. First, we gathered information on network and hardware infrastructure topology. 

    What's my experience with pricing, setup cost, and licensing?

    The product's pricing is less expensive and competitive than other alternatives. I would rate the product's pricing an eight out of ten. 

    What other advice do I have?

    I would rate the product a nine out of ten. 

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
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