I primarily use Data Services as a data service and ETL tool.
Data engineer at ASR Nederland N.V.
Robust solution with great integration
Pros and Cons
- "Data Services' best features are its robustness and plug-and-play integration with other SAP applications."
- "In the future, Data Services should offer a cloud version."
What is our primary use case?
What is most valuable?
Data Services' best features are its robustness and plug-and-play integration with other SAP applications. It's also very user- and developer-friendly and has a huge, experienced, and well-informed user community.
What needs improvement?
In the future, Data Services should offer a cloud version.
For how long have I used the solution?
I've been using Data Services for between six and seven years.
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What do I think about the stability of the solution?
Data Services' stability is top-notch.
What do I think about the scalability of the solution?
Data Services' scalability is good and can be done vertically and horizontally.
How are customer service and support?
SAP's tech support is okay.
Which solution did I use previously and why did I switch?
I previously used Informatica, but there were performance issues with it.
How was the initial setup?
The initial setup is not straightforward. You need experience with data services, and if you're upgrading or migrating, you'll need a consultant to help. A brand-new installation takes a day or two, but migration will take longer. However, one good thing is that SAP provides the white papers for their products on their website, so you can find the installation guides there.
What was our ROI?
We've seen a good ROI from Data Services.
What other advice do I have?
If you're using any SAP application, you shouldn't skip using Data Services. I would give Data Services a rating of eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Good dashboards and data reporting but needs more cognitive analytics
Pros and Cons
- "The reporting on the data, even from third-party software, is very good."
- "The solution should offer more machine learning and automation."
What is most valuable?
The solution has very good dashboards. They have a good refresh rate - after every 300 articles.
The reporting on the data, even from third-party software, is very good.
What needs improvement?
The solution should offer more machine learning and automation.
The solution should add more cognitive analytics, particularly on the RPA. It should allow for data to be picked up in Outlook and processed in SAP, then communicated via any third-party software. This will help with decision making and retrieve the data per the requirements of the user.
The existing ERP doesn't have any capabilities. The features of RPA need to be built into ERP. It's lagging in not just this solution, but almost all software.
For how long have I used the solution?
I primarily use the solution for building data cubes from existing third party software at SAP and consolidating different stages on queries.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
We do plan to increase usage in the future.
How are customer service and technical support?
We interact with technical support regularly and often reach out about two times a week. Their support office is very close to ours in Bangalore. We've been very satisfied with their level of service.
Which solution did I use previously and why did I switch?
We did previously use a different solution. We switched because Data Service has a lot of upcoming technology and there's a good market for their services currently.
How was the initial setup?
The solution is straightforward to set up. A lot of research needs to go into the work, however. A standard deployment takes a few months.
What about the implementation team?
We had our own consultants assist with the implementation. They have a lot of knowledge about SAP and SAP environments for building a gateway.
What other advice do I have?
We use the on-premises deployment model.
SAP Data Services predominantly works for event tracking or training environments. However, if you're talking about social media, where there needs to be a lot of understanding about the data, you could build this solution into that area as well. You will just need a lot of research and development.
I'd rate the solution seven out of ten. If they build in cognitive capabilities and went beyond just reporting on the dashboard, I'd rate it higher.
Disclosure: My company has a business relationship with this vendor other than being a customer:
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March 2025

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Business Intelligence Senior Developer II at Ethiopian Airlines
Stable and offers good maintenance of data services but needs better integration capabilities
Pros and Cons
- "The maintenance of data services is the solution's most valuable feature."
- "The pricing of the solution should be improved."
What is most valuable?
The maintenance of data services is the solution's most valuable feature.
What needs improvement?
The solution should allow for better integration with other analysis tools. It needs to integrate better specifically with big data and other management solutions.
The pricing of the solution should be improved.
For how long have I used the solution?
I've been using the solution for seven years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
Technical support could be a bit better. We haven't been completely satisfied with them.
What other advice do I have?
We use the on-premises deployment model.
I'd rate the solution seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr Solution Architect, Data at a manufacturing company with 1,001-5,000 employees
Matching Transforms are quite complex but Connectivity with SAP is a valuable feature.
What is most valuable?
Connectivity with SAP and low impact on SAP environments. Also overall stability of the product.
How has it helped my organization?
Kellogg (the company I work for) used this product for data migration into the new SAP environment that we have established for North America. We also used the tool during the Pringles acquisition.
What needs improvement?
Matching Transforms are quite complex.
For how long have I used the solution?
5 years.
What was my experience with deployment of the solution?
No issues that would impact our timelines.
What do I think about the stability of the solution?
Data Services is extremely stable and stability information steward is considerably higher in version 4.2 than it was at the initial version 4.0.
What do I think about the scalability of the solution?
Easy to scale horizontally or vertically.
How are customer service and technical support?
Customer Service:
Satisfied.
Technical Support:Needs improvement as far as responsiveness.
Which solution did I use previously and why did I switch?
No.
How was the initial setup?
I was not directly involved at the initial setup.
What about the implementation team?
I heard Kellogg used a combination of SAP and Accenture for the initial setup.
What was our ROI?
Data Quality has an indirect ROI and we have not derived a fixed number.
What's my experience with pricing, setup cost, and licensing?
Since I was not involved with the initial setup I am not able to answer a question about the start-up cost. As far as day-to-day cost, it is minimal (1/4 FTE) due to its stability.
What other advice do I have?
Depends on the environment. If you are connecting to SAP environment I would recommend involvement of a 3rd party vendor with experience.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Technical Consultant at a tech services company with 501-1,000 employees
A little trouble handling parallel batch jobs in one job, but helps align your information with the business process.
What is most valuable?
- Its single infrastructure for Data Migration and Data Integration.
- Heterogeneous processing with broad database support.
- Parsing, Standardization and Cleansing the Data.
- Matching and consolidation of records.
- Multi-user support and security with central repository.
- Instant trace-ability with impact analysis and data lineage functionality.
How has it helped my organization?
It helps our organization and our clients achieve its goals and objectives by having the right information at the right time and at the right people.
We can standardize business information though data is disparate or came from many sources like flat files (CSVs, Textfiles, Excel files), RDBMS, Application Systems and etc.
With this product you can align your information with the business process and can provide Enterprise Data Warehouse that will suit to your reporting needs.
What needs improvement?
I think it has a little trouble handling more users running parallel batch jobs in one job server but minimal.
For how long have I used the solution?
SAP BusinessObjects Data Services 3.1,3.2, 4.0 and 4.1 (SAP) for 5.3 years
What was my experience with deployment of the solution?
Yes but minimal and can be resolve quickly.
What do I think about the stability of the solution?
None.
What do I think about the scalability of the solution?
None.
How are customer service and technical support?
Customer Service:
4.5 out of 5.
Technical Support:4.5 out of 5.
Which solution did I use previously and why did I switch?
Yes, because its more dynamic and has so many features.
How was the initial setup?
Straightforward. You just have to follow the guides, check Product Availability Matrix (PAM) and if issues related to sources and targets arise do some research.
What about the implementation team?
Both. 4.7 out of 5.
What was our ROI?
300%.
What other advice do I have?
You can leverage this product in all your business needs regarding data or information or any business requirements in the systems but first you must find a dedicated consultant or developer for this product and they should also train the people from your organization.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Public Affairs Manager at a pharma/biotech company with 10,001+ employees
Handles financial reporting but needs voice recognition
Pros and Cons
- "The user interface is ok."
- "The initial setup is complex."
What is our primary use case?
We use this solution for financial reporting.
What is most valuable?
The most valuable feature is the user interface.
What needs improvement?
This product could improve the uploading of documents and the amount of time it takes to upload.
The required typing could be minimized by adding Voice recognition.
For how long have I used the solution?
I have been using SAP Data Services for eight years.
What do I think about the stability of the solution?
It takes some time to get familiar with this solution.
What do I think about the scalability of the solution?
Our company has one hundred and twenty thousand people around the world that use many SAP solutions.
How are customer service and technical support?
We are happy with technical support and we have had no problems with it.
How was the initial setup?
The initial setup is complex. It takes time to get used to.
What's my experience with pricing, setup cost, and licensing?
Pricing is good. We don't have any problems with it.
What other advice do I have?
I would recommend this product, but nothing is perfect, there is always room for improvement.
I would rate this solution a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Senior Data Engineer at a tech services company with 10,001+ employees
Provides good basic functionality but is lacking in terms of data transformation components
Pros and Cons
- "The basic functionality is quite good as is the basic logic and data information."
- "The migration of the solution between different environments is quite complex."
What is our primary use case?
We've been using this tool for data integration in the banking sector. We gather data from different sources and prepare it for analysis. I'm an integrator and a senior data engineer.
What is most valuable?
SAP is quite easy to start working with, especially for those with SAP experience. The basic functionality is quite good as is the basic logic and data information.
What needs improvement?
I have several issues with this solution. The first is that the deployment process, the migration of the solution between different environments, is quite complex. Data services doesn't have much in terms of data transformation components so if you want to do something special, it requires custom coding. The embedded features that SAP Data Services offers are not enough for me to implement everything that I want.
I've also found that the internet resources SAP provides are really poor despite the good documentation on their site. If I want to have a conversation with other developers or get an opinion from them, there's not much available. I would prefer to use other tools, but because of our current client's requirements, we are using Data Services.
What do I think about the stability of the solution?
I don't have any concerns about stability. I haven't noticed any gaps or issues.
What do I think about the scalability of the solution?
The solution is scalable.
Which solution did I use previously and why did I switch?
We previously used Talend which I found to be more flexible in terms of data transformation, applying additional logic and things like that. SAP Data Services has limited possibilities for data transformation.
How was the initial setup?
The solution was implemented prior to my joining the company. We do upgrades and implement some small changes. Unfortunately, this can take some time and is not as easy as it should be. Deployment could be improved. We have a team of four people maintaining Data Services.
What other advice do I have?
I rate this solution six out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Intelligence Manager at ALPTIS ASSURANCES
Good ETL and priced well, but the REST API is not easy
Pros and Cons
- "The most valuable feature is the ETL functionality."
- "It's an ETL that is very good with relational databases but not as good with files and semi-structured files."
What is our primary use case?
We load data from databases into our data warehouse.
What is most valuable?
The most valuable feature is the ETL functionality.
What needs improvement?
Dealing with the REST API is not easy with Data Services.
It is mandatory to have a WADL file and it is difficult to find this file and set it up.
I would like to see a better connection with the API and the use of XML files.
It's an ETL that is very good with relational databases but not as good with files and semi-structured files.
Also, the support could be better.
For how long have I used the solution?
I have been working with SAP Data Services for 15 years.
How are customer service and technical support?
We have a SaaS company doing level one support.
I have not had an exchange with SAP support. I deal with my local support, and when there is a problem, they escalate the issue to SAP technical support.
I don't deal with SAP support directly.
Which solution did I use previously and why did I switch?
Previously, I had used another ETL solution.
How was the initial setup?
The initial setup was straightforward and easy to complete.
What's my experience with pricing, setup cost, and licensing?
The price is very reasonable.
What other advice do I have?
I would rate SAP Data Services an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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