SAP ERP and Salesforce.com integration.
Manager, Data and Analytics at a tech services company with 10,001+ employees
Ensure you invest in training early. You need someone with prior experience on your team – if not, use consultants.
What is most valuable?
How has it helped my organization?
We now have a single ETL tool for all data integration.
What needs improvement?
Technical Support; platform and database version support.
For how long have I used the solution?
Three and a half years.
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SAP Data Services
December 2024
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What was my experience with deployment of the solution?
No.
What do I think about the stability of the solution?
Yes, with some of the SAP extractors.
What do I think about the scalability of the solution?
No.
How are customer service and support?
Customer Service:
Fair.
Technical Support:Not good enough.
Which solution did I use previously and why did I switch?
Yes. We previously used Microsoft SSIS, but found this a poor solution for our environment. It lacked strong integration with SAP or Salesforce and had extremely limited support for web services.
How was the initial setup?
Initial setup was fairly simple.
What about the implementation team?
In-house.
What was our ROI?
Estimate this saves us 2 headcount.
Which other solutions did I evaluate?
Only Microsoft.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director - Customer Intelligence at a manufacturing company with 1,001-5,000 employees
Development enviorment setup was straightforward, production was more complex.
Valuable Features
Data Quality and ETL. The product has fantastic data quality options and matching/consolidation features. The ETL is very powerful and easy to use.
Improvements to My Organization
We were able to increase data quality on the back-end. We didn't have great front-end capture. We are also able to add additional data sources very easily.
Room for Improvement
Error logging is very cryptic. Embedded Data flows are only customizable on either input or output, not both.
Use of Solution
5 Years
Deployment Issues
No
Stability Issues
Sometimes with complex data flows. But generally a stable product.
Scalability Issues
No. We had a very good admin. Scalability requires a lot of product knowledge.
Customer Service and Technical Support
Customer Service:
Same as most large companies. Ok.
Technical Support:Ok. We had the benefit of a Platinum consultant on the project so he was able to escalate issues easily.
Initial Setup
Wasn't personally involved, but was straightforward for the development environment. Production was more complex.
Implementation Team
In-house. We had an expert.
ROI
Don't remember exact ROI, but saved many hours in development and maintenance by using the tool.
Other Solutions Considered
Informatica. Wasn't as easy to use as Data Services and the data quality was not as robust.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
SAP Data Services
December 2024
Learn what your peers think about SAP Data Services. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,265 professionals have used our research since 2012.
Gerente General at a tech services company with 11-50 employees
Quality solution for EPL that improves data
Pros and Cons
- "I appreciate having access to the SAP data."
- "It would be nice if this solution was a bit easier to move from development to production."
What is our primary use case?
We use this solution for the EPL, extraction form, and low data.
What is most valuable?
I appreciate having access to the SAP data.
What needs improvement?
It would be nice if this solution was a bit easier to move from development to production.
For how long have I used the solution?
I have been using SAP for ten years.
How was the initial setup?
The initial setup was straightforward and took about a day.
What's my experience with pricing, setup cost, and licensing?
There is a one time purchase fee plus annual maintenance.
What other advice do I have?
Once you have training on the solution, it is very important to explore the full potential of the product rather than jumping right into development.
This is a nine out of ten solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Intelligence Engineer at a religious institution with 1,001-5,000 employees
It's certainly competitive with similar products, although one could argue that there are better products on the market.
Valuable Features:
The graphical user interface and powerful SQL generation capabilities make the coding of ETL flows very easy and efficient. The ability to easily run processes in parallel or sequentially is also very valuable. Overall the ease of use is Data Services key benefit.
Room for Improvement:
While Data Services performs very well when dealing with relational structures and to a lesser degree with delimited files, there is significant room from improvement with the integration with web services and related data formats (XML, JSON, etc.). We have had to code our own ETL processes in Python or Java to extract data from all but the simplest web services.
Use of Solution:
Three years.
Other Advice:
If you have a need to access non-relational data sources, review the tool’s capabilities for your specific use cases very carefully.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Intelligence Consultant at a tech services company with 1,001-5,000 employees
Easy to use, but a lot of versions over the years which makes it hard to sync up with older versions of the same tool.
Valuable Features
Scalability and easy to use.
Room for Improvement
There are a lot of version improvements in the years and makes it hard to sync up with older versions of the same tool.
Use of Solution
1 Year.
Stability Issues
It is very stable and doesn't crash easily.
Scalability Issues
Nope.
Customer Service and Technical Support
Customer Service:
On a Scale of 1-5, I would give them 3.
Technical Support:On a Scale of 1-5, I would give them 3.
Initial Setup
It was already setup on the client system. I used it just for ETL purpose.
ROI
Pretty Good
Other Advice
Its a very great tool to be used for ETL process. It has support for all the databases and in most cases, it generates SQL by itself which is a big help for beginners.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business System Analyst at a tech services company with 1,001-5,000 employees
Unusual behavior of tables where only solution is to recreate them could be improved but custom functions were valuable.
What is most valuable?
Lineage analysis where used, export options, custom functions, connectivity to Business Warehouse (BW).
How has it helped my organization?
Fast data load to BW PSA, more integration options between different DBs.
What needs improvement?
Connections to DBs (datastores), unusual behavior of temp. and permanent tables that just get corrupted sometimes and only solution is to recreate them or re-import from data store.
For how long have I used the solution?
1 year.
What do I think about the stability of the solution?
Sudden crashing of DS making unsaved changes lost, happens usually when logged in for a long amount of time.
What do I think about the scalability of the solution?
Nope, its good in extending the features in terms of DWH scalability.
How are customer service and technical support?
Good support is available via consultants.
Which solution did I use previously and why did I switch?
Previously BW was being used, but is was a closed system , we had new source application which contained information in oracle and SQL DBs, and BW wasn't very good at loading the data in schedules.
Which other solutions did I evaluate?
Nope, because of its connectivity to BW it was choosen
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Coordinator of response units at a comms service provider with 10,001+ employees
Its setup is straightforward; solution gave us an easy way to collect different data sources into an analytic DB.
Valuable Features:
Friendly interface and online jobs.
Improvements to My Organization:
It gave us an easy way to collect different data sources into an analytic DB.
Use of Solution:
3 years.
Initial Setup:
It is straightforward.
Implementation Team:
I did it.
Other Advice:
It's a good product which does not require deep knowledge of programming and integrates well with SAP othet products.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant at a tech services company with 51-200 employees
Doing De-Deduplication of data for Data Cleansing is much easier, but it needs a web client.
What is most valuable?
Data Quality Transforms, Data Cleanse, Platform, Match.
How has it helped my organization?
Doing De-Deduplication of data for Data Cleansing is much easier and has been revolutionised with Data Services. Especially used in conjunction with SAP Information Stewards.
What needs improvement?
It needs a Web-client.
For how long have I used the solution?
2 years.
What was my experience with deployment of the solution?
Sometimes when re-installing the product, the program corrupts and needs to be completely removed. Its wastes a lot of time.
What do I think about the stability of the solution?
None
What do I think about the scalability of the solution?
Sometimes when upgrading the product, the program corrupts and needs to be completely removed. Its wastes a lot of time.
How are customer service and technical support?
Customer Service:
It could be better.
Technical Support:Could also be better. There are still a few niggles that need to be sorted out and it seems that SAP are a bit slow on the comeback.
Which solution did I use previously and why did I switch?
SSIS. I switched because a) my current company specialises in Data Services and b) because DS is the best tool for working with SAP ERP and SAP Hana.
How was the initial setup?
Straight forward.
What about the implementation team?
In-house.
Which other solutions did I evaluate?
SSIS only.
What other advice do I have?
Prepare well, read the installation guide and make sure you have all the boxes ticked before going ahead and installing.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
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sharing their opinions.
Updated: December 2024
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